/**
* Invite visitor by operator
*
* Triggers {@link \Mibew\EventDispatcher\Events::INVITATION_CREATE} event.
*
* @param int $visitor_id ID of the visitor, who must be invited.
* @param array $operator Info for operator who invite the visitor
* @return Thread|boolean Thread object related with invitation or boolean
* false on failure
*/
function invitation_invite($visitor_id, $operator)
{
// Check if visitor already invited
$invitation_state = invitation_state($visitor_id);
if ($invitation_state['invited']) {
return false;
}
// Get visitor info
$visitor = track_get_visitor_by_id($visitor_id);
// Get last page visited by the visitor
$visitor_path = track_get_path($visitor);
ksort($visitor_path);
$last_visited_page = array_pop($visitor_path);
// Get visitor details
$visitor_details = track_retrieve_details($visitor);
// Get some operator's info
$operator_name = get_operator_name($operator);
// Create thread for invitation
$thread = new Thread();
// Populate thread and save it
$thread->agentId = $operator['operatorid'];
$thread->agentName = $operator_name;
$thread->userName = $visitor['username'];
$thread->remote = $visitor_details['remote_host'];
$thread->referer = $last_visited_page;
// User's locale is unknown, set operator locale to the thread
$thread->locale = get_current_locale();
$thread->userId = $visitor['userid'];
$thread->userAgent = $visitor_details['user_agent'];
$thread->state = Thread::STATE_INVITED;
$thread->invitationState = Thread::INVITATION_WAIT;
$thread->save();
$db = Database::getInstance();
$db->query("UPDATE {sitevisitor} set " . "invitations = invitations + 1, " . "threadid = :thread_id " . "WHERE visitorid = :visitor_id", array(':thread_id' => $thread->id, ':visitor_id' => $visitor_id));
// Send some messages
$thread->postMessage(Thread::KIND_FOR_AGENT, getlocal('Operator {0} invites visitor at {1} page', array($operator_name, $last_visited_page), get_current_locale(), true));
$thread->postMessage(Thread::KIND_AGENT, getlocal('Hello, how can I help you?', null, get_current_locale(), true), array('name' => $operator_name, 'operator_id' => $operator['operatorid']));
// Let plugins know about the invitation.
$args = array('invitation' => $thread);
EventDispatcher::getInstance()->triggerEvent(Events::INVITATION_CREATE, $args);
return $thread;
}
/**
* Return updated visitors list. API function.
*
* Triggers
* {@link \Mibew\EventDispatcher\Events::USERS_UPDATE_VISITORS_LOAD} and
* {@link \Mibew\EventDispatcher\Events::USERS_UPDATE_VISITORS_ALTER}
* events.
*
* @param array $args Associative array of arguments. It must contains the
* following keys:
* - 'agentId': Id of the agent related to users window
*
* @return array Array of results. It contains the following keys:
* - 'visitors': array of visitors on the site
*/
protected function apiUpdateVisitors($args)
{
// Check access
$this->checkOperator($args['agentId']);
// Close old invitations
invitation_close_old();
// Remove old visitors
track_remove_old_visitors();
// Get instance of event dispatcher
$dispatcher = EventDispatcher::getInstance();
// Trigger load event
$arguments = array('visitors' => false);
$dispatcher->triggerEvent(Events::USERS_UPDATE_VISITORS_LOAD, $arguments);
// Check if visiors list loaded by plugins
if (!is_array($arguments['visitors'])) {
// Load visitors list
$db = Database::getInstance();
// Load visitors
$query = "SELECT v.visitorid, " . "v.userid, " . "v.username, " . "v.firsttime, " . "v.lasttime, " . "v.entry, " . "v.details, " . "t.invitationstate, " . "t.dtmcreated AS invitationtime, " . "t.agentId AS invitedby, " . "v.invitations, " . "v.chats " . "FROM {sitevisitor} v " . "LEFT OUTER JOIN {thread} t " . "ON t.threadid = v.threadid " . "WHERE v.threadid IS NULL " . "OR (t.istate = :state_invited " . "AND t.invitationstate = :invitation_wait)" . "ORDER BY t.invitationstate, v.lasttime DESC, v.invitations";
$query .= Settings::get('visitors_limit') == '0' ? "" : " LIMIT " . Settings::get('visitors_limit');
$rows = $db->query($query, array(':state_invited' => Thread::STATE_INVITED, ':invitation_wait' => Thread::INVITATION_WAIT), array('return_rows' => Database::RETURN_ALL_ROWS));
$visitors = array();
foreach ($rows as $row) {
// Get visitor details
$details = track_retrieve_details($row);
// Get user agent
$user_agent = get_user_agent_version($details['user_agent']);
// Get user ip
if (preg_match("/(\\d+\\.\\d+\\.\\d+\\.\\d+)/", $details['remote_host'], $matches) != 0) {
$user_ip = $matches[1];
} else {
$user_ip = false;
}
// Get invitation info
$row['invited'] = $row['invitationstate'] == Thread::INVITATION_WAIT;
if ($row['invited']) {
$agent_name = get_operator_name(operator_by_id($row['invitedby']));
$invitation_info = array('time' => $row['invitationtime'], 'agentName' => $agent_name);
} else {
$invitation_info = false;
}
// Create resulting visitor structure
$visitors[] = array('id' => (int) $row['visitorid'], 'userId' => $row['userid'], 'userName' => $row['username'], 'userAgent' => $user_agent, 'userIp' => $user_ip, 'remote' => $details['remote_host'], 'firstTime' => $row['firsttime'], 'lastTime' => $row['lasttime'], 'invitations' => (int) $row['invitations'], 'chats' => (int) $row['chats'], 'invitationInfo' => $invitation_info);
}
} else {
$visitors = $arguments['visitors'];
}
// Provide ability to alter visitors list
$arguments = array('visitors' => $visitors);
$dispatcher->triggerEvent(Events::USERS_UPDATE_VISITORS_ALTER, $arguments);
// Send results back to the client. "array_values" function should be
// used to avoid problems with JSON conversion. If there will be gaps in
// keys (the keys are not serial) JSON Object will be produced instead
// of an Array.
return array('visitors' => array_values($arguments['visitors']));
}
