protected function parseData($data)
{
$this->id = intval($data['id']);
$this->title = $data['title'];
$this->type = $data['grouptype'];
$this->is_master = ky_assure_bool($data['ismaster']);
}
protected function parseData($data)
{
$this->id = ky_assure_positive_int($data['id']);
$this->template_group_id = ky_assure_positive_int($data['tgroupid']);
$this->user_id = ky_assure_positive_int($data['userid']);
$this->email = ky_assure_string($data['email']);
$this->is_validated = ky_assure_bool($data['isvalidated']);
$this->user_group_id = ky_assure_positive_int($data['usergroupid']);
}
/**
* Sets whether to ignore (disable) autoresponder e-mail.
*
* @param bool $ignore_auto_responder Whether to ignore (disable) autoresponder e-mail.
* @return kyTicket
*/
public function setIgnoreAutoResponder($ignore_auto_responder)
{
$this->ignore_auto_responder = ky_assure_bool($ignore_auto_responder);
return $this;
}
/**
* Sets whether Daylight Saving Time is enabled for the staff user.
* True is the default value when creating new staff user.
*
* @param bool $enable_dst True to enable Daylight Saving Time for the staff user. False to disable.
* @return kyStaff
*/
public function setEnableDST($enable_dst)
{
$this->enable_dst = ky_assure_bool($enable_dst);
return $this;
}
protected function parseData($data)
{
$this->id = intval($data['_attributes']['id']);
$this->flag_type = intval($data['_attributes']['flagtype']);
$this->display_id = $data['displayid'];
$this->department_id = ky_assure_positive_int($data['departmentid']);
$this->status_id = ky_assure_positive_int($data['statusid']);
$this->priority_id = ky_assure_positive_int($data['priorityid']);
$this->type_id = ky_assure_positive_int($data['typeid']);
$this->user_id = ky_assure_positive_int($data['userid']);
$this->user_organization_name = $data['userorganization'];
$this->user_organization_id = ky_assure_positive_int($data['userorganizationid']);
$this->owner_staff_id = ky_assure_positive_int($data['ownerstaffid']);
$this->owner_staff_name = $data['ownerstaffname'];
$this->full_name = $data['fullname'];
$this->email = $data['email'];
$this->last_replier = $data['lastreplier'];
$this->subject = $data['subject'];
$this->creation_time = ky_assure_positive_int($data['creationtime']);
$this->last_activity = ky_assure_positive_int($data['lastactivity']);
$this->last_staff_reply = ky_assure_positive_int($data['laststaffreply']);
$this->last_user_reply = ky_assure_positive_int($data['lastuserreply']);
$this->sla_plan_id = ky_assure_positive_int($data['slaplanid']);
$this->next_reply_due = ky_assure_positive_int($data['nextreplydue']);
$this->resolution_due = ky_assure_positive_int($data['resolutiondue']);
$this->replies = intval($data['replies']);
$this->ip_address = $data['ipaddress'];
$this->creator = intval($data['creator']);
$this->creation_mode = intval($data['creationmode']);
$this->creation_type = intval($data['creationtype']);
$this->is_escalated = ky_assure_bool($data['isescalated']);
$this->escalation_rule_id = ky_assure_positive_int($data['escalationruleid']);
$this->template_group_id = ky_assure_positive_int($data['templategroupid']);
$this->tags = $data['tags'];
$this->watchers = array();
if (array_key_exists('watcher', $data)) {
foreach ($data['watcher'] as $watcher) {
$this->watchers[] = array('staff_id' => intval($watcher['_attributes']['staffid']), 'name' => $watcher['_attributes']['name']);
}
}
$this->workflows = array();
if (array_key_exists('workflow', $data)) {
foreach ($data['workflow'] as $workflow) {
$this->workflows[] = array('id' => intval($workflow['_attributes']['id']), 'title' => $workflow['_attributes']['title']);
}
}
/**
* Notes and time tracks.
*/
if (array_key_exists('note', $data)) {
foreach ($data['note'] as $note_data) {
/*
* Includes workaround for old format of TimeTrack object - if "timeworked" key is present than it's a time track.
*/
if ($note_data['_attributes']['type'] === 'timetrack' || array_key_exists('timeworked', $note_data['_attributes'])) {
if ($this->time_tracks === null) {
$this->time_tracks = array();
}
$this->time_tracks[] = new kyTicketTimeTrack($note_data);
} else {
if ($this->notes === null) {
$this->notes = array();
}
$this->notes[] = new kyTicketNote($note_data);
}
}
}
/**
* Posts.
*/
if (array_key_exists('posts', $data)) {
$this->posts = array();
foreach ($data['posts'][0]['post'] as $post_data) {
$this->posts[] = new kyTicketPost($post_data);
}
}
}
/**
* Sets whether to send welcome email to new user.
*
* @param bool $send_welcome_email True, to send welcome email to new user. False, otherwise.
* @return kyUser
*/
public function setSendWelcomeEmail($send_welcome_email)
{
$this->send_welcome_email = ky_assure_bool($send_welcome_email);
return $this;
}
/**
* Sets wheter to restrict visibility of this news item to particular staff groups.
* Use setStaffGroupIds to set these groups using identifiers or addStaffGroup to set them using objects.
* Automatically clears staff groups when set to false.
*
* @param bool $staff_visibility_custom True to restrict visibility of this news item to particular staff groups. False otherwise.
* @return kyNewsItem
*/
public function setStaffVisibilityCustom($staff_visibility_custom)
{
$this->staff_visibility_custom = ky_assure_bool($staff_visibility_custom);
if ($this->staff_visibility_custom === false) {
$this->staff_group_ids = array();
$this->staff_groups = null;
}
return $this;
}
/**
* Sets whether staff members assigned to this group are Administrators.
*
* @param bool $is_admin True, if you want staff members assigned to this group to be Administrators. False (default), otherwise.
* @return kyStaffGroup
*/
public function setIsAdmin($is_admin)
{
$this->is_admin = ky_assure_bool($is_admin);
return $this;
}
/**
* Sets wheter to restrict visibility of this department to particular user groups.
* Use setUserGroupIds to set these groups using identifiers or addUserGroup to set them using objects.
* Automatically clears user groups when set to false.
*
* @param bool $user_visibility_custom True to restrict visibility of this department to particular user groups. False otherwise.
* @return kyDepartment
*/
public function setUserVisibilityCustom($user_visibility_custom)
{
$this->user_visibility_custom = ky_assure_bool($user_visibility_custom);
if ($this->user_visibility_custom === false) {
$this->user_group_ids = array();
$this->user_groups = null;
}
return $this;
}
/**
* Sets whether clients are permitted to comment on this knowledgebase article.
*
* @param bool $allow_comments True to allow clients to comment on this knowledgebase article item.
* @return kyKnowledgebaseCategory
*/
public function setAllowComments($allow_comments)
{
$this->allow_comments = ky_assure_bool($allow_comments);
return $this;
}
/**
* Sets the parameter enableTicketRedirection of this Troubleshooterstep item.
*
* @param bool $enab_ticket_redirect True to allow ticket creation.
* @return kyTroubleshooterStep
*/
public function setEnableTicketRedirection($enab_ticket_redirect)
{
$this->enable_ticket_redirection = ky_assure_bool($enab_ticket_redirect);
return $this;
}
/**
* Sets whether the ticket post should be created as private (hidden from the customer) or not.
*
* @param bool $is_private Whether the ticket post should be created as private (hidden from the customer) or not.
* @return kyTicketPost
*/
public function setIsPrivate($is_private)
{
$this->is_private = ky_assure_bool($is_private);
return $this;
}
protected function parseData($data)
{
$this->id = intval($data['id']);
$this->ticket_id = ky_assure_positive_int($data['ticketid']);
$this->dateline = ky_assure_positive_int($data['dateline']);
$this->user_id = ky_assure_positive_int($data['userid']);
$this->full_name = $data['fullname'];
$this->email = $data['email'];
$this->email_to = $data['emailto'];
$this->ip_address = $data['ipaddress'];
$this->has_attachments = ky_assure_bool($data['hasattachments']);
$this->creator = intval($data['creator']);
$this->is_third_party = ky_assure_bool($data['isthirdparty']);
$this->is_html = ky_assure_bool($data['ishtml']);
$this->is_emailed = ky_assure_bool($data['isemailed']);
$this->staff_id = ky_assure_positive_int($data['staffid']);
$this->is_survey_comment = ky_assure_bool($data['issurveycomment']);
$this->contents = $data['contents'];
}
protected function parseData($data)
{
$this->id = intval($data['id']);
$this->title = $data['title'];
$this->display_order = intval($data['displayorder']);
$this->department_id = ky_assure_positive_int($data['departmentid']);
$this->display_icon = $data['displayicon'];
$this->type = $data['type'];
$this->mark_as_resolved = ky_assure_bool($data['markasresolved']);
$this->display_count = ky_assure_bool($data['displaycount']);
$this->status_color = $data['statuscolor'];
$this->status_bg_color = $data['statusbgcolor'];
$this->reset_due_time = ky_assure_bool($data['resetduetime']);
$this->trigger_survey = ky_assure_bool($data['triggersurvey']);
$this->staff_visibility_custom = ky_assure_bool($data['staffvisibilitycustom']);
if ($this->staff_visibility_custom && is_array($data['staffgroupid'])) {
foreach ($data['staffgroupid'] as $staff_group_id) {
$this->staff_group_ids[] = intval($staff_group_id);
}
}
}
protected function parseData($data)
{
$this->id = intval($data['id']);
$this->title = $data['title'];
$this->display_order = intval($data['displayorder']);
$this->fr_color_code = $data['frcolorcode'];
$this->bg_color_code = $data['bgcolorcode'];
$this->type = $data['type'];
$this->user_visibility_custom = ky_assure_bool($data['uservisibilitycustom']);
if ($this->user_visibility_custom && is_array($data['usergroupid'])) {
foreach ($data['usergroupid'] as $user_group_id) {
$this->user_group_ids[] = intval($user_group_id);
}
}
}
protected function parseData($data)
{
$this->id = intval($data['id']);
$this->title = $data['title'];
$this->display_order = intval($data['displayorder']);
$this->department_id = ky_assure_positive_int($data['departmentid']);
$this->display_icon = $data['displayicon'];
$this->type = $data['type'];
$this->user_visibility_custom = ky_assure_bool($data['uservisibilitycustom']);
if ($this->user_visibility_custom && is_array($data['usergroupid'])) {
foreach ($data['usergroupid'] as $user_group_id) {
$this->user_group_ids[] = intval($user_group_id);
}
}
}
