/**
* @param Mirasvit_Helpdesk_Model_Ticket $ticket
*/
public function clearDraft($ticket)
{
$ticketId = $ticket->getId();
$collection = Mage::getModel('helpdesk/draft')->getCollection();
$collection->addFieldToFilter('ticket_id', $ticketId);
foreach ($collection as $item) {
$item->delete();
}
return;
}
/**
* @param Mirasvit_Helpdesk_Model_Ticket $ticket
* @param $triggeredBy
* @param $by
*
* @return mixed
*/
public static function getHistoryRecord($ticket, $triggeredBy, $by)
{
if (!isset(self::$history[$ticket->getId()])) {
$history = Mage::getModel('helpdesk/history');
$history->setTicketId($ticket->getId());
$history->setTriggeredBy($triggeredBy);
switch ($triggeredBy) {
case Mirasvit_Helpdesk_Model_Config::CUSTOMER:
$history->setName($by['customer']->getName());
break;
case Mirasvit_Helpdesk_Model_Config::USER:
$history->setName($by['user']->getName());
break;
case Mirasvit_Helpdesk_Model_Config::THIRD:
$history->setName($by['email']->getSenderNameOrEmail());
break;
case Mirasvit_Helpdesk_Model_Config::RULE:
$history->setName($by['rule']->getName());
break;
}
self::$history[$ticket->getId()] = $history;
}
return self::$history[$ticket->getId()];
}
