/**
* @param Mirasvit_Helpdesk_Model_Ticket $ticket
*/
public function process($ticket)
{
if ($ticket->getFpPriorityId()) {
$ticket->setPriorityId($ticket->getFpPriorityId());
}
if ($ticket->getFpStatusId()) {
$ticket->setStatusId($ticket->getFpStatusId());
}
if ($ticket->getFpDepartmentId()) {
$ticket->setDepartmentId($ticket->getFpDepartmentId());
}
if ($ticket->getFpUserId()) {
$ticket->setUserId($ticket->getFpUserId());
}
if ($ticket->getFpIsRemind()) {
Mage::helper('helpdesk/mail')->sendNotificationReminder($ticket);
}
$ticket->setData('fp_execute_at', null)->setData('fp_period_value', null)->setData('fp_period_unit', null)->setData('fp_is_remind', false);
$ticket->save();
}