function Set_InitVar(&$arFields, $id, $checkRights, $sendEmailToAuthor, $sendEmailToTechsupport)
{
global $APPLICATION, $USER, $DB;
$f = self::GetCSupportTableFields("b_ticket");
$v = (object) array();
if (!is_object($USER)) {
$USER = new CUser();
}
$uid = $USER->GetID();
if (isset($arFields["CURRENT_USER_ID"]) && intval($arFields["CURRENT_USER_ID"]) > 0) {
$uid = intval($arFields["CURRENT_USER_ID"]);
}
$f->ID = intval($id);
$v->isNew = $f->ID <= 0;
$v->CHECK_RIGHTS = $checkRights == "Y" ? "Y" : "N";
$v->SEND_EMAIL_TO_AUTHOR = $sendEmailToAuthor == "Y" ? "Y" : "N";
$v->SEND_EMAIL_TO_TECHSUPPORT = $sendEmailToTechsupport == "Y" ? "Y" : "N";
$v->newSLA = false;
// заголовок и сообщение - обязательные поля для нового обращения
if ($v->isNew) {
if (strlen($arFields["TITLE"]) <= 0) {
$APPLICATION->ThrowException(GetMessage('SUP_ERROR_EMPTY_TITLE'));
return false;
}
if (strlen($arFields["MESSAGE"]) <= 0) {
$APPLICATION->ThrowException(GetMessage('SUP_ERROR_EMPTY_MESSAGE'));
return false;
}
}
if (is_object($APPLICATION)) {
$APPLICATION->ResetException();
}
if (!$GLOBALS["USER_FIELD_MANAGER"]->CheckFields("SUPPORT", $f->ID, $arFields)) {
if (is_object($APPLICATION) && $APPLICATION->GetException()) {
return false;
} else {
$APPLICATION->ThrowException("Unknown error. ");
return false;
}
}
// установка прав
$v->bAdmin = $v->bSupportTeam = $v->bSupportClient = $v->bDemo = $v->bOwner = false;
if ($v->CHECK_RIGHTS == "Y") {
$v->uid = $uid;
$v->bAdmin = CTicket::IsAdmin($uid);
$v->bSupportTeam = CTicket::IsSupportTeam($uid);
$v->bSupportClient = CTicket::IsSupportClient($uid);
$v->bDemo = CTicket::IsDemo($uid);
if ($v->isNew) {
$v->bOwner = true;
} else {
$v->bOwner = CTicket::IsOwner($f->ID, $v->uid);
}
} else {
$v->bAdmin = $v->bSupportTeam = $v->bSupportClient = $v->bDemo = $v->bOwner = true;
$v->uid = 0;
}
if (!$v->bAdmin && !$v->bSupportTeam && !$v->bSupportClient) {
return false;
}
if (!$v->bAdmin && !$v->bSupportTeam && ($v->bDemo && !$v->bOwner)) {
return false;
}
// Это спам?
$f->FromArray($arFields, "IS_SPAM");
$v->bActiveCoupon = false;
$f->FromArray($_SESSION, array("MODIFIED_GUEST_ID" => "SESS_GUEST_ID"), array(CSupportTableFields::MORE0));
$f->FromArray($arFields, "OWNER_USER_ID,OWNER_SID,HOLD_ON", array(CSupportTableFields::MORE0, CSupportTableFields::NOT_EMTY_STR));
// получим SITE_ID
if (strlen($arFields["SITE_ID"]) > 0) {
$f->SITE_ID = $arFields["SITE_ID"];
} elseif (strlen($arFields["SITE"]) > 0) {
$f->SITE_ID = $arFields["SITE"];
} elseif (strlen($arFields["LANG"]) > 0) {
$f->SITE_ID = $arFields["LANG"];
} else {
$f->SITE_ID = SITE_ID;
}
// получаем ID записей справочника по SID
$arr = array("CATEGORY" => "C", "CRITICALITY" => "K", "STATUS" => "S", "MARK" => "M", "SOURCE" => "SR", "MESSAGE_SOURCE" => "SR", "DIFFICULTY" => "D");
foreach ($arr as $key => $value) {
if ((array_key_exists($key . "_ID", $arFields) || intval($arFields[$key . "_ID"]) <= 0) && array_key_exists($key . "_SID", $arFields) && strlen($arFields[$key . "_SID"]) > 0) {
$z = CTicketDictionary::GetBySID($arFields[$key . "_SID"], $value, $f->SITE_ID);
$zr = $z->Fetch();
$arFields[$key . "_ID"] = $zr["ID"];
}
}
return array("v" => $v, "f" => $f);
}
$arrSLA[$ar["ID"]] = array("NAME" => $ar["NAME"], "DESCRIPTION" => $ar["DESCRIPTION"]);
}
if ($safe_for_html) {
$name = htmlspecialcharsbx($name);
$description = htmlspecialcharsbx($description);
}
}
}
/***************************************************************************
Work with GET | POST
***************************************************************************/
$ID = intval($ID);
if ($ID <= 0) {
$bOwner = "Y";
} else {
$bOwner = CTicket::IsOwner($ID) ? "Y" : "N";
}
if ($bDemo == "Y" && $bOwner == "Y") {
$bSupportClient = "Y";
$bDemo = "N";
}
$TICKET_LIST_URL = strlen($TICKET_LIST_URL) > 0 ? CUtil::AddSlashes(htmlspecialcharsbx((substr($TICKET_LIST_URL, 0, 4) == 'http' ? '' : '/') . $TICKET_LIST_URL)) : "ticket_list.php";
$TICKET_EDIT_URL = strlen($TICKET_EDIT_URL) > 0 ? CUtil::AddSlashes(htmlspecialcharsbx((substr($TICKET_EDIT_URL, 0, 4) == 'http' ? '' : '/') . $TICKET_EDIT_URL)) : "ticket_edit.php";
$TICKET_MESSAGE_EDIT_URL = strlen($TICKET_MESSAGE_EDIT_URL) > 0 ? CUtil::AddSlashes(htmlspecialcharsbx((substr($TICKET_MESSAGE_EDIT_URL, 0, 4) == 'http' ? '' : '/') . $TICKET_MESSAGE_EDIT_URL)) : "ticket_message_edit.php";
if (intval($mdel_id) > 0 && check_bitrix_sessid()) {
CTicket::DeleteMessage($mdel_id, "Y");
LocalRedirect($TICKET_EDIT_URL . "?ID=" . $ID . "&lang=" . LANGUAGE_ID);
}
if (strlen($action) > 0 && check_bitrix_sessid()) {
switch ($action) {
case "close":
