function Set_sendMails($nf, $v, $arFields)
{
$I_Email = null;
$U_Email = null;
if (!$v->isNew) {
$U_Email = "Y";
} else {
$I_Email = "Y";
}
IncludeModuleLangFile($_SERVER["DOCUMENT_ROOT"] . "/bitrix/modules/support/classes/general/messages.php", $v->arrSite["LANGUAGE_ID"]);
$mf = self::GetCSupportTableFields("EventFields");
$mf->ADMIN_EDIT_URL = "/bitrix/admin/ticket_edit.php";
$mf->LANGUAGE = $v->arrSite["LANGUAGE_ID"];
$mf->LANGUAGE_ID = $v->arrSite["LANGUAGE_ID"];
$arrSet = array("ID" => "ID", "DATE_CREATE" => "DATE_CREATE", "TIMESTAMP" => "TIMESTAMP_X", "DATE_CLOSE" => "DATE_CLOSE", "TITLE" => "TITLE", "CATEGORY" => "CATEGORY_NAME", "CRITICALITY" => "CRITICALITY_NAME", "DIFFICULTY" => "DIFFICULTY_NAME", "STATUS" => "STATUS_NAME", "SLA" => "SLA_NAME", "OWNER_USER_ID" => "OWNER_USER_ID", "OWNER_GUEST_ID" => "OWNER_GUEST_ID", "OWNER_SID" => "OWNER_SID", "OWNER_USER_NAME" => "OWNER_NAME", "OWNER_USER_LOGIN" => "OWNER_LOGIN", "OWNER_USER_EMAIL" => "OWNER_EMAIL", "RESPONSIBLE_USER_ID" => "RESPONSIBLE_USER_ID", "RESPONSIBLE_USER_NAME" => "RESPONSIBLE_NAME", "RESPONSIBLE_USER_LOGIN" => "RESPONSIBLE_LOGIN", "RESPONSIBLE_USER_EMAIL" => "RESPONSIBLE_EMAIL", "CREATED_USER_ID" => "CREATED_USER_ID", "CREATED_GUEST_ID" => "CREATED_GUEST_ID", "CREATED_USER_LOGIN" => "CREATED_LOGIN", "CREATED_USER_EMAIL" => "CREATED_EMAIL", "CREATED_USER_NAME" => "CREATED_NAME");
if (!$v->isNew) {
$arrSet["MODIFIED_USER_ID"] = "MODIFIED_USER_ID";
$arrSet["MODIFIED_GUEST_ID"] = "MODIFIED_GUEST_ID";
$arrSet["MODIFIED_USER_LOGIN"] = "******";
$arrSet["MODIFIED_USER_EMAIL"] = "MODIFIED_EMAIL";
$arrSet["MODIFIED_USER_NAME"] = "MODIFIED_NAME";
$arrSet["RATE"] = "MARK_NAME";
$arrSet["MESSAGES_AMOUNT"] = "MESSAGES";
}
$mf->FromArray((array) $nf, $arrSet);
$arUserIDs = array($mf->OWNER_USER_ID, $mf->CREATED_USER_ID, $mf->MODIFIED_USER_ID, $mf->RESPONSIBLE_USER_ID);
$arGuestIDs = array($mf->OWNER_GUEST_ID, $mf->CREATED_GUEST_ID, $mf->MODIFIED_GUEST_ID);
$arStrUsers = CTicket::GetUsersPropertiesArray($arUserIDs, $arGuestIDs);
// set name, login, email
$userCategories = array('OWNER', 'RESPONSIBLE', 'CREATED');
if (!$v->isNew) {
$userCategories[] = 'MODIFIED';
}
foreach ($userCategories as $userCategory) {
$propertyId = $userCategory . '_USER_ID';
if ($mf->{$propertyId} > 0 && isset($arStrUsers['arUsers'][$mf->{$propertyId}])) {
$name = CUser::FormatName(CSite::GetNameFormat(), $arStrUsers['arUsers'][$mf->{$propertyId}], true, true);
$propertyName = $userCategory . '_USER_NAME';
$mf->{$propertyName} = $name;
$propertyLogin = $userCategory . '_USER_LOGIN';
$mf->{$propertyLogin} = $arStrUsers['arUsers'][$mf->{$propertyId}]['LOGIN'];
$propertyEmail = $userCategory . '_USER_EMAIL';
$mf->{$propertyEmail} = $arStrUsers['arUsers'][$mf->{$propertyId}]['EMAIL'];
}
}
$mf->FILES_LINKS = self::Set_getFilesLinks($v->arrFILES, $v->arrSite["LANGUAGE_ID"]);
$mf->IMAGE_LINK = $mf->FILES_LINKS;
$mf->MESSAGE_BODY = PrepareTxtForEmail($arFields["MESSAGE"], $v->arrSite["LANGUAGE_ID"], false, false);
// сформируем email автора
// Событие: "TICKET_CHANGE_BY_AUTHOR_FOR_AUTHOR" - #DEFAULT_EMAIL_FROM# -> #OWNER_EMAIL# (Обращение изменено автором (для автора))
// Событие: "TICKET_CHANGE_BY_SUPPORT_FOR_AUTHOR" - #DEFAULT_EMAIL_FROM# -> #OWNER_EMAIL# (Обращение изменено сотрудником техподдержки (для автора))
// Событие: "TICKET_NEW_FOR_AUTHOR" - #DEFAULT_EMAIL_FROM# -> #OWNER_EMAIL# (Новое обращение (для автора))
$ownerEmail = "";
if ($mf->OWNER_USER_ID > 0 && isset($arStrUsers["arUsers"][$mf->OWNER_USER_ID])) {
$ownerEmail = $arStrUsers["arUsers"][$mf->OWNER_USER_ID]["EMAIL"];
} elseif ($mf->OWNER_GUEST_ID > 0 && isset($arStrUsers["arGuests"][$mf->OWNER_GUEST_ID])) {
$ownerEmail = $arStrUsers["arGuests"][$mf->OWNER_GUEST_ID]["EMAIL"];
}
$arrOwnerEmails = self::EmailsFromStringToArray($mf->OWNER_SID, array($ownerEmail));
if (intval($mf->OWNER_USER_ID) > 0) {
$rs = CTicket::GetResponsibleList($mf->OWNER_USER_ID, $I_Email, $U_Email);
while ($arr0 = $rs->Fetch()) {
if (strlen($arr0['EMAIL']) > 0) {
$arrOwnerEmails[] = $arr0['EMAIL'];
}
}
}
$mf->OWNER_EMAIL = implode(", ", array_unique($arrOwnerEmails));
// выбираем административные email'ы
$arrAdminEMails = CTicket::GetAdminEmails();
if (!is_array($arrAdminEMails)) {
$arrAdminEMails = array();
}
TrimArr($arrAdminEMails);
// сформируем email техподдержки
// Событие: "TICKET_OVERDUE_REMINDER" - #DEFAULT_EMAIL_FROM# -> #SUPPORT_EMAIL# (Напоминание о необходимости ответа (для техподдержки))
// Событие: "TICKET_CHANGE_FOR_TECHSUPPORT" - #DEFAULT_EMAIL_FROM# -> #SUPPORT_EMAIL# (Изменения в обращении (для техподдержки))
// Событие: "TICKET_NEW_FOR_TECHSUPPORT" - #DEFAULT_EMAIL_FROM# -> #SUPPORT_EMAIL# (Новое обращение (для техподдержки))
$arrSupportEmails = array();
if ($mf->RESPONSIBLE_USER_ID > 0 && isset($arStrUsers["arUsers"][$mf->RESPONSIBLE_USER_ID])) {
$arrSupportEmails[] = $arStrUsers["arUsers"][$mf->RESPONSIBLE_USER_ID]["EMAIL"];
// из группы ответсвенного, выбираем всех пользователей кто имеет доступ к рассылке
$rs = CTicket::GetResponsibleList($mf->RESPONSIBLE_USER_ID, $I_Email, $U_Email, "Y");
while ($arr0 = $rs->Fetch()) {
if (strlen($arr0['EMAIL']) > 0) {
$arrSupportEmails[] = $arr0['EMAIL'];
}
}
}
if (count($arrSupportEmails) <= 0) {
$arrSupportEmails = $arrAdminEMails;
}
if (count($arrSupportEmails) <= 0) {
$se = COption::GetOptionString("main", "email_from", "");
if (strlen($se) > 0) {
$arrSupportEmails[] = $se;
}
}
TrimArr($arrSupportEmails);
$mf->SUPPORT_EMAIL = count($arrSupportEmails) > 0 ? TrimEx(implode(",", array_unique($arrSupportEmails)), ",") : "";
// удалим продублированные адреса из макроса #SUPPORT_ADMIN_EMAIL#
if (count($arrSupportEmails) > 0) {
foreach ($arrSupportEmails as $e) {
unset($arrAdminEMails[$e]);
}
}
$mf->SUPPORT_ADMIN_EMAIL = count($arrAdminEMails) > 0 ? TrimEx(implode(",", $arrAdminEMails), ",") : "";
if (array_key_exists('PUBLIC_EDIT_URL', $arFields) && strlen($arFields['PUBLIC_EDIT_URL']) > 0) {
$mf->PUBLIC_EDIT_URL = $arFields['PUBLIC_EDIT_URL'];
} else {
$peurl = COption::GetOptionString("support", "SUPPORT_DIR");
$peurl = str_replace("#LANG_DIR#", $v->arrSite["DIR"], $peurl);
// совместимость
$peurl = str_replace("#SITE_DIR#", $v->arrSite["DIR"], $peurl);
$peurl = str_replace("\\", "/", $peurl);
$peurl = str_replace("//", "/", $peurl);
$peurl = TrimEx($peurl, "/");
$mf->PUBLIC_EDIT_URL = "/" . $peurl . "/" . COption::GetOptionString("support", "SUPPORT_EDIT");
}
$mf->SUPPORT_COMMENTS = PrepareTxtForEmail($arFields["SUPPORT_COMMENTS"], $v->arrSite["LANGUAGE_ID"]);
if (strlen($mf->SUPPORT_COMMENTS) > 0) {
$mf->SUPPORT_COMMENTS = "\n\n" . $mf->SUPPORT_COMMENTS . "\n";
}
$mf->SOURCE = strlen($nf->SOURCE_NAME) <= 0 ? "" : "[" . $nf->SOURCE_NAME . "] ";
$oUID = intval($mf->OWNER_USER_ID);
$oGID = intval($mf->OWNER_GUEST_ID);
if ($oGID > 0) {
$mf->OWNER_TEXT = $arStrUsers["arGuests"][$oGID]["HTML_NAME_S"];
if ($oUID > 0) {
$mf->OWNER_TEXT .= self::addSupportText($oUID);
}
} elseif ($oUID > 0) {
$mf->OWNER_TEXT = $arStrUsers["arUsers"][$oUID]["HTML_NAME_S"];
$mf->OWNER_TEXT .= self::addSupportText($oUID);
}
if (strlen(trim($mf->OWNER_SID)) > 0 && $mf->OWNER_SID != null) {
$mf->OWNER_TEXT = " / " . $mf->OWNER_TEXT;
}
if ($nf->CREATED_MODULE_NAME == "support" || strlen($nf->CREATED_MODULE_NAME) <= 0) {
$cUID = intval($mf->CREATED_USER_ID);
$cGID = intval($mf->CREATED_GUEST_ID);
if ($cGID > 0) {
$mf->CREATED_TEXT = $arStrUsers["arGuests"][$cGID]["HTML_NAME_S"];
} elseif ($cUID > 0) {
$mf->CREATED_TEXT = $arStrUsers["arUsers"][$cUID]["HTML_NAME_S"];
}
} else {
$mf->CREATED_MODULE_NAME = "[" . $nf->CREATED_MODULE_NAME . "]";
}
$rUID = intval($mf->RESPONSIBLE_USER_ID);
if ($rUID > 0) {
$mf->RESPONSIBLE_TEXT = $arStrUsers["arUsers"][$rUID]["HTML_NAME_S"];
$mf->RESPONSIBLE_TEXT .= self::addSupportText($rUID);
}
/*
if($mf->OWNER_USER_ID > 0 || strlen(trim($mf->OWNER_USER_LOGIN)) > 0)
{
$mf->OWNER_TEXT = "[" . $mf->OWNER_USER_ID . "] (" . $mf->OWNER_USER_LOGIN . ") " . $mf->OWNER_USER_NAME;
if(strlen(trim($mf->OWNER_SID)) > 0 && $mf->OWNER_SID != null) $mf->OWNER_TEXT = " / " . $mf->OWNER_TEXT;
$mf->OWNER_TEXT .= self::addSupportText($mf->OWNER_USER_ID);
}
if($nf->CREATED_MODULE_NAME == "support")
{
$mf->CREATED_MODULE_NAME = "";
if($mf->CREATED_USER_ID > 0)
{
$mf->CREATED_TEXT = "[" . $mf->CREATED_USER_ID . "] (" . $mf->CREATED_USER_LOGIN . ") " . $mf->CREATED_USER_NAME . self::addSupportText($mf->CREATED_USER_ID);
}
}
else
{
$mf->CREATED_MODULE_NAME = "[" . $nf->CREATED_MODULE_NAME . "]";
}
if($mf->RESPONSIBLE_USER_ID > 0)
{
$mf->RESPONSIBLE_TEXT = "[" . $mf->RESPONSIBLE_USER_ID . "] (" . $nf->RESPONSIBLE_LOGIN . ") " . $nf->RESPONSIBLE_NAME;
$mf->RESPONSIBLE_TEXT .= self::addSupportText($mf->RESPONSIBLE_USER_ID);
}
*/
if (!$v->isNew) {
/*
if($nf->MODIFIED_MODULE_NAME == "support" && strlen($nf->MODIFIED_MODULE_NAME) > 0)
{
$mf->MODIFIED_MODULE_NAME = "";
if($mf->MODIFIED_USER_ID > 0)
{
$mf->MODIFIED_TEXT = "[" . $mf->MODIFIED_USER_ID . "] (" . $mf->MODIFIED_USER_LOGIN . ") " . $mf->MODIFIED_USER_NAME;
$mf->MODIFIED_TEXT .= self::addSupportText($mf->MODIFIED_USER_ID);
}
}
else $mf->MODIFIED_MODULE_NAME = "[" . $nf->MODIFIED_MODULE_NAME . "]";
*/
if ($nf->MODIFIED_MODULE_NAME == "support" || strlen($nf->MODIFIED_MODULE_NAME) <= 0) {
$rUID = intval($mf->MODIFIED_USER_ID);
$rGID = intval($mf->MODIFIED_GUEST_ID);
if ($rGID > 0) {
$mf->MODIFIED_TEXT = $arStrUsers["arGuests"][$rGID]["HTML_NAME_S"];
if ($rUID > 0) {
$mf->MODIFIED_TEXT .= self::addSupportText($rUID);
}
} elseif ($rUID > 0) {
$mf->MODIFIED_TEXT = $arStrUsers["arUsers"][$rUID]["HTML_NAME_S"];
$mf->MODIFIED_TEXT .= self::addSupportText($rUID);
}
} else {
$mf->MODIFIED_MODULE_NAME = "[" . $nf->MODIFIED_MODULE_NAME . "]";
}
$mf->MESSAGE_SOURCE = "";
if ($rsSource = CTicketDictionary::GetByID($arFields["MESSAGE_SOURCE_ID"])) {
$arSource = $rsSource->Fetch();
$mf->MESSAGE_SOURCE = array_key_exists("NAME", $arSource) && strlen($arSource["NAME"]) > 0 ? "[" . $arSource["NAME"] . "] " : "";
}
if ((strlen(trim($arFields["MESSAGE_AUTHOR_SID"])) > 0 || intval($arFields["MESSAGE_AUTHOR_USER_ID"]) > 0) && $v->bSupportTeam) {
$mf->MESSAGE_AUTHOR_USER_ID = $arFields["MESSAGE_AUTHOR_USER_ID"];
$mf->MESSAGE_AUTHOR_SID = $arFields["MESSAGE_AUTHOR_SID"];
} else {
$mf->MESSAGE_AUTHOR_USER_ID = $v->uid;
}
$arMA = array();
if ($rsMA = CUser::GetByID($mf->MESSAGE_AUTHOR_USER_ID)) {
$arMA = $rsMA->Fetch();
}
if ($mf->MESSAGE_AUTHOR_USER_ID > 0 || strlen(trim($arMA["LOGIN"])) > 0) {
$mf->MESSAGE_AUTHOR_TEXT = "[" . $mf->MESSAGE_AUTHOR_USER_ID . "] (" . $arMA["LOGIN"] . ") " . $arMA["NAME"] . " " . $arMA["LAST_NAME"];
if (strlen(trim($arFields["MESSAGE_AUTHOR_SID"])) > 0) {
$mf->MESSAGE_AUTHOR_TEXT = " / " . $mf->MESSAGE_AUTHOR_TEXT;
}
if ($mf->MESSAGE_AUTHOR_USER_ID > 0) {
$mf->MESSAGE_AUTHOR_TEXT .= self::addSupportText($mf->MESSAGE_AUTHOR_USER_ID);
}
}
if (strlen(trim($arMA["NAME"])) > 0 || strlen(trim($arMA["LAST_NAME"])) > 0) {
$mf->MESSAGE_AUTHOR_USER_NAME = trim($arMA["NAME"]) . " " . trim($arMA["LAST_NAME"]);
}
if (strlen(trim($arMA["LOGIN"])) > 0) {
$mf->MESSAGE_AUTHOR_USER_LOGIN = $arMA["LOGIN"];
}
if (strlen(trim($arMA["EMAIL"])) > 0) {
$mf->MESSAGE_AUTHOR_USER_EMAIL = $arMA["EMAIL"];
}
$mf->MESSAGE_HEADER = str_repeat("=", 23) . " " . GetMessage("SUP_MAIL_MESSAGE") . " " . str_repeat("=", 34);
}
$mf->SPAM_MARK = "";
if (strlen($nf->IS_SPAM) > 0) {
if ($nf->IS_SPAM == "Y") {
$mf->SPAM_MARK = "\n" . GetMessage("SUP_EXACTLY_SPAM") . "\n";
} else {
$mf->SPAM_MARK = "\n" . GetMessage("SUP_POSSIBLE_SPAM") . "\n";
}
}
self::Set_WriteLog($nf, $v, $mf);
//$v +change, +change_hidden
if (!$v->isNew) {
$mf->MESSAGE_FOOTER = str_repeat("=", strlen($mf->MESSAGE_HEADER));
}
if ($v->isNew && $v->bActiveCoupon) {
$mf->COUPON = $v->V_COUPON;
}
$arEventFields_author = $mf->ToArray(CSupportTableFields::ALL);
//, array(CSupportTableFields::NOT_NULL)
$arEventFields_support = $arEventFields_author;
// отсылаем письмо автору
if ($v->SEND_EMAIL_TO_AUTHOR == "Y" && ($v->isNew || strlen($v->change) > 0)) {
$EventType = "TICKET_NEW_FOR_AUTHOR";
if (!$v->isNew) {
// HIDDEN
if ($arFields["HIDDEN"] == "Y") {
$arrUnsetHidden = array("MESSAGE_BODY", "IMAGE_LINK");
foreach ($arrUnsetHidden as $value) {
$arEventFields_author[$value] = "";
}
}
$EventType = "TICKET_CHANGE_BY_AUTHOR_FOR_AUTHOR";
if (CTicket::IsSupportTeam($mf->MESSAGE_AUTHOR_USER_ID) || CTicket::IsAdmin($mf->MESSAGE_AUTHOR_USER_ID)) {
$EventType = "TICKET_CHANGE_BY_SUPPORT_FOR_AUTHOR";
}
}
$arEventFields_author = CTicket::ExecuteEvents('OnBeforeSendMailToAuthor', $arEventFields_author, $v->isNew, $EventType);
if ($arEventFields_author) {
CEvent::Send($EventType, $v->arrSite["ID"], $arEventFields_author);
}
}
// отсылаем письмо техподдержке
if ($v->SEND_EMAIL_TO_TECHSUPPORT == "Y" && ($v->isNew || strlen($v->change) > 0 || strlen($v->change_hidden) > 0)) {
$EventType = "TICKET_NEW_FOR_TECHSUPPORT";
if (!$v->isNew) {
$arEventFields_support["WHAT_CHANGE"] .= $v->change_hidden;
$EventType = "TICKET_CHANGE_FOR_TECHSUPPORT";
}
$arEventFields_support = CTicket::ExecuteEvents('OnBeforeSendMailToSupport', $arEventFields_support, $v->isNew);
if ($arEventFields_support) {
CEvent::Send($EventType, $v->arrSite["ID"], $arEventFields_support);
}
}
}
public static function SupportDeadlineNotify($arrTicket0)
{
//SUPPORT_DEADLINE_NOTIFY
//SUPPORT_DEADLINE = EXPIRATION_DATE
//SUPPORT_DEADLINE_STMP = EXPIRATION_DATE_STMP
$err_mess = CAllTicketReminder::err_mess() . "<br>Function: SupportDeadlineNotify<br>Line: ";
$rs = CTicket::GetByID($arrTicket0["ID"], false, "N");
if (!($arTicket = $rs->Fetch())) {
return false;
}
$rsMessage = CTicket::GetMessageByID(intval($arTicket["ID_1_USER_M_AFTER_SUP_M"]), "N", "N");
if (!($arMessage = $rsMessage->Fetch())) {
return false;
}
$arMessage["EXPIRATION_DATE"] = $arrTicket0["SUPPORT_DEADLINE"];
$arMessage["EXPIRATION_DATE_STMP"] = MakeTimeStamp($arMessage["EXPIRATION_DATE"]);
//$SUPPORT_DEADLINE_STMP = MakeTimeStamp($arrTicket0["SUPPORT_DEADLINE"]);
$rsSite = CSite::GetByID($arTicket["SITE_ID"]);
$arSite = $rsSite->Fetch();
global $MESS, $DB;
//$oldMess = $MESS;
IncludeModuleLangFile($_SERVER["DOCUMENT_ROOT"] . "/bitrix/modules/support/classes/general/messages.php", $arSite["LANGUAGE_ID"]);
$sourceName = strlen($arTicket["SOURCE_NAME"]) <= 0 ? "" : "[" . $arTicket["SOURCE_NAME"] . "] ";
if (intval($arTicket["OWNER_USER_ID"]) > 0 || strlen(trim($arTicket["OWNER_LOGIN"])) > 0) {
$ownerText = "[" . $arTicket["OWNER_USER_ID"] . "] (" . $arTicket["OWNER_LOGIN"] . ") " . $arTicket["OWNER_NAME"];
//if(strlen(trim($OWNER_SID)) > 0 && $OWNER_SID != "null") $ownerText = " / " . $ownerText;
}
if (intval($arTicket["RESPONSIBLE_USER_ID"]) > 0) {
$responsibleText = "[" . $arTicket["RESPONSIBLE_USER_ID"] . "] (" . $arTicket["RESPONSIBLE_LOGIN"] . ") " . $arTicket["RESPONSIBLE_NAME"];
if (CTicket::IsSupportTeam($arTicket["RESPONSIBLE_USER_ID"]) || CTicket::IsAdmin($arTicket["RESPONSIBLE_USER_ID"])) {
$responsibleText .= " " . GetMessage("SUP_TECHSUPPORT_HINT");
}
}
$arAdminEMails = CTicket::GetAdminEmails();
if (count($arAdminEMails) > 0) {
$support_admin_email = implode(",", $arAdminEMails);
}
// prepare email to author
$arrOwnerEMail = array($arTicket["OWNER_EMAIL"]);
$arrEmails = explode(",", $arTicket["OWNER_SID"]);
if (is_array($arrEmails) && count($arrEmails) > 0) {
foreach ($arrEmails as $email) {
$email = trim($email);
if (strlen($email) > 0) {
preg_match_all("#[<\\[\\(](.*?)[>\\]\\)]#i" . BX_UTF_PCRE_MODIFIER, $email, $arr);
if (is_array($arr[1]) && count($arr[1]) > 0) {
foreach ($arr[1] as $email) {
$email = trim($email);
if (strlen($email) > 0 && !in_array($email, $arrOwnerEMail) && check_email($email)) {
$arrOwnerEMail[] = $email;
}
}
} elseif (!in_array($email, $arrOwnerEMail) && check_email($email)) {
$arrOwnerEMail[] = $email;
}
}
}
}
TrimArr($arrOwnerEMail);
$ownerEmail = implode(", ", $arrOwnerEMail);
// prepare email to support
$support_email = $arTicket["RESPONSIBLE_EMAIL"];
if (strlen($support_email) <= 0) {
$support_email = $support_admin_email;
}
if (strlen($support_email) <= 0) {
$support_email = COption::GetOptionString("main", "email_from", "");
}
$arr = explode(",", $support_email);
$arr = array_unique($arr);
$support_email = implode(",", $arr);
if (is_array($arr) && count($arr) > 0) {
foreach ($arr as $email) {
unset($arAdminEMails[$email]);
}
}
$support_admin_email = implode(",", $arAdminEMails);
$createdModuleName = "";
if ($arTicket["CREATED_MODULE_NAME"] == "support" || !strlen($arTicket["CREATED_MODULE_NAME"])) {
if (intval($arTicket["CREATED_USER_ID"]) > 0) {
$createdText = "[" . $arTicket["CREATED_USER_ID"] . "] (" . $arTicket["CREATED_LOGIN"] . ") " . $arTicket["CREATED_NAME"];
if (CTicket::IsSupportTeam($arTicket["CREATED_USER_ID"]) || CTicket::IsAdmin($arTicket["CREATED_USER_ID"])) {
$createdText .= " " . GetMessage("SUP_TECHSUPPORT_HINT");
}
}
} else {
$createdModuleName = "[" . $arTicket["CREATED_MODULE_NAME"] . "]";
}
$MESSAGE = PrepareTxtForEmail($arMessage["MESSAGE"], $arSite["LANGUAGE_ID"], false, false);
$remainedTime = $arMessage["EXPIRATION_DATE_STMP"] - time();
if ($remainedTime > 0) {
$strRemainedTime = "";
$hours = intval($remainedTime / 3600);
if ($hours > 0) {
$strRemainedTime .= $hours . " " . GetMessage("SUP_HOUR") . " ";
$remainedTime = $remainedTime - $hours * 3600;
}
$strRemainedTime .= intval($remainedTime / 60) . " " . GetMessage("SUP_MIN") . " ";
$strRemainedTime .= $remainedTime % 60 . " " . GetMessage("SUP_SEC");
}
$arFields_notify = array("ID" => $arTicket["ID"], "LANGUAGE_ID" => $arSite["LANGUAGE_ID"], "DATE_CREATE" => $arTicket["DATE_CREATE"], "TITLE" => $arTicket["TITLE"], "STATUS" => $arTicket["STATUS_NAME"], "CATEGORY" => $arTicket["CATEGORY_NAME"], "CRITICALITY" => $arTicket["CRITICALITY_NAME"], "DIFFICULTY" => $arTicket["DIFFICULTY_NAME"], "RATE" => $arTicket["MARK_NAME"], "SLA" => $arTicket["SLA_NAME"], "SOURCE" => $sourceName, "ADMIN_EDIT_URL" => "/bitrix/admin/ticket_edit.php", "EXPIRATION_DATE" => $arMessage["EXPIRATION_DATE"], "REMAINED_TIME" => $strRemainedTime, "OWNER_EMAIL" => TrimEx($ownerEmail, ","), "OWNER_USER_ID" => $arTicket["OWNER_USER_ID"], "OWNER_USER_NAME" => $arTicket["OWNER_NAME"], "OWNER_USER_LOGIN" => $arTicket["OWNER_LOGIN"], "OWNER_USER_EMAIL" => $arTicket["OWNER_EMAIL"], "OWNER_TEXT" => $ownerText, "OWNER_SID" => $arTicket["OWNER_SID"], "SUPPORT_EMAIL" => TrimEx($support_email, ","), "RESPONSIBLE_USER_ID" => $arTicket["RESPONSIBLE_USER_ID"], "RESPONSIBLE_USER_NAME" => $arTicket["RESPONSIBLE_NAME"], "RESPONSIBLE_USER_LOGIN" => $arTicket["RESPONSIBLE_LOGIN"], "RESPONSIBLE_USER_EMAIL" => $arTicket["RESPONSIBLE_EMAIL"], "RESPONSIBLE_TEXT" => $responsibleText, "SUPPORT_ADMIN_EMAIL" => TrimEx($support_admin_email, ","), "CREATED_USER_ID" => $arTicket["CREATED_USER_ID"], "CREATED_USER_LOGIN" => $arTicket["CREATED_LOGIN"], "CREATED_USER_EMAIL" => $arTicket["CREATED_EMAIL"], "CREATED_USER_NAME" => $arTicket["CREATED_NAME"], "CREATED_MODULE_NAME" => $createdModuleName, "CREATED_TEXT" => $createdText, "MESSAGE_BODY" => $MESSAGE);
//$MESS = $oldMess;
$arFields = array("NOTIFY_AGENT_ID" => "null", "IS_NOTIFIED" => "'Y'");
// execute event
$rs = GetModuleEvents('support', 'OnBeforeTicketNotify');
while ($arr = $rs->Fetch()) {
$arFields = ExecuteModuleEventEx($arr, array($arTicket["ID"], $arFields));
if (!$arFields) {
return false;
}
}
// check value again and send notification
if (isset($arFields['IS_NOTIFIED']) && $arFields['IS_NOTIFIED'] === "'Y'") {
CEvent::Send("TICKET_OVERDUE_REMINDER", $arTicket["SITE_ID"], $arFields_notify);
}
// event for notification
$DB->Update("b_ticket", $arFields, "WHERE ID='" . $arTicket["ID"] . "'", $err_mess . __LINE__);
$arFields = array("NOTIFY_AGENT_DONE" => "'Y'");
$DB->Update("b_ticket_message", $arFields, "WHERE ID='" . $arMessage["ID"] . "'", $err_mess . __LINE__);
}
