/**
* @param Ticket $ticket
* @param bool $isCloseTicket
* @param Message $message
*/
public function updateTicket(Ticket $ticket, bool $isCloseTicket, Message $message)
{
if ($isCloseTicket) {
$ticket->setStatus('closed');
} else {
$ticket->setStatus('open');
}
$ticket->setPriority($message->getPriority());
$ticket->setLastUser($this->getUser());
$ticket->setIsRead(false);
$ticket->setLastMessageAt($message->getCreatedAt());
$this->om->flush();
}
