/**
* @param Ticket $ticket
*
* @return Message
*/
public function createMessage(Ticket $ticket)
{
$message = new Message();
$message->setUser($this->tokenStorage->getToken()->getUser())->setTicket($ticket);
$message->setPriority($ticket->getPriority());
$this->om->persist($message);
return $message;
}
/**
* @param Ticket $ticket
* @param bool $isCloseTicket
* @param Message $message
*/
public function updateTicket(Ticket $ticket, bool $isCloseTicket, Message $message)
{
if ($isCloseTicket) {
$ticket->setStatus('closed');
} else {
$ticket->setStatus('open');
}
$ticket->setPriority($message->getPriority());
$ticket->setLastUser($this->getUser());
$ticket->setIsRead(false);
$ticket->setLastMessageAt($message->getCreatedAt());
$this->om->flush();
}
/**
* @param FormBuilderInterface $builder
* @param array $options
*/
public function buildForm(FormBuilderInterface $builder, array $options)
{
$builder->add('message', TextareaType::class, ['label' => 'ticket.label.form.message', 'attr' => ['placeholder' => 'ticket.placeholder.form.message'], 'required' => false])->add('media', FileMediaType::class, ['provider' => 'sonata.media.provider.ticket_image', 'context' => 'ticket', 'label' => 'ticket.label.form.image', 'translation_domain' => 'messages', 'required' => false])->add('priority', ChoiceType::class, ['label' => 'ticket.label.form.priority', 'choices' => Message::getPriorities()]);
// if existing ticket add status
if (!$this->isNewTicket) {
$builder->add('closeTicket', SubmitType::class, ['label' => 'ticket.button.close_ticket', 'translation_domain' => 'messages', 'attr' => ['value' => 'closeTicket', 'class' => 'btn btn-danger'], 'validation_groups' => false])->add('changePriority', SubmitType::class, ['label' => 'ticket.button.change.priority', 'validation_groups' => false, 'attr' => ['value' => 'changePriority', 'class' => 'btn btn-warning']])->add('submit', SubmitType::class, ['label' => 'ticket.button.reply', 'attr' => ['class' => 'btn btn-primary']]);
}
}
/**
* @param Message $message
* @param array $item
*/
public function setMessageImage(Message $message, array $item)
{
$imageFile = new File(__DIR__ . '/../Data/images/' . $item['mediaFile']);
$mediaManager = $this->container->get('sonata.media.manager.media');
/** @var Media $image */
$image = $mediaManager->create();
$image->setBinaryContent($imageFile);
$image->setEnabled(true);
$image->setName($item['mediaName']);
$image->setContext('ticket');
$image->setProviderName('sonata.media.provider.ticket_image');
$mediaManager->save($image);
$message->setMedia($image);
}
/**
* @param DatagridMapper $datagridMapper
*/
protected function configureDatagridFilters(DatagridMapper $datagridMapper)
{
$datagridMapper->add('id')->add('lastMessageAt')->add('subject')->add('status', null, [], 'choice', ['choices' => Message::getStatuses('ticket.status_')])->add('priority', null, [], 'choice', ['choices' => Message::getPriorities()])->add('createdAt')->add('isRead');
}
/**
* Add messages
*
* @param Message $message
*
* @return Ticket
*/
public function addMessage(Message $message)
{
$message->setTicket($this);
$this->messages[] = $message;
return $this;
}
/**
* @param FormMapper $formMapper
*/
protected function configureFormFields(FormMapper $formMapper)
{
$formMapper->add('message', TextareaType::class, ['required' => false])->add('status', 'choice', ['choices' => Message::getStatuses('ticket.status_')])->add('priority', 'choice', ['choices' => Message::getPriorities()])->add('media', FileMediaType::class, ['provider' => 'sonata.media.provider.ticket_image', 'context' => 'ticket', 'required' => false]);
}
