public function executeDelete()
{
$this->ticket_id = $this->getRequestParameter('id');
$ticket = sfTicketPeer::retrieveByPK($this->ticket_id);
$ticket->setsfTicketStatusId(2);
// ticket is closed
$ticket->save();
return $this->redirect('sfSupportAdmin');
}
public function executeReply()
{
$this->ticket_id = $this->getRequestParameter('id');
$this->ticket = sfTicketPeer::retrieveByPK($this->ticket_id);
$this->threads = $this->ticket->getsfTicketThreads();
}
public function getsfTicket($con = null)
{
if ($this->asfTicket === null && $this->sf_ticket_id !== null) {
include_once 'plugins/sfSupportPlugin/lib/model/om/BasesfTicketPeer.php';
$this->asfTicket = sfTicketPeer::retrieveByPK($this->sf_ticket_id, $con);
}
return $this->asfTicket;
}
