Is the current user have right to add followups to the current ticket ?
| public canAddFollowups ( ) : boolean | ||
| return | boolean | |
function canCreateItem()
{
// From Ticket Document Tab => check right to add followup.
if (isset($this->fields['tickets_id']) && $this->fields['tickets_id'] > 0) {
$ticket = new Ticket();
if ($ticket->getFromDB($this->fields['tickets_id'])) {
return $ticket->canAddFollowups();
}
}
if (Session::haveRight('document', 'w')) {
return parent::canCreateItem();
}
return false;
}
function canCreateItem()
{
if (isset($this->input['itemtype']) && isset($this->input['items_id'])) {
if ($item = getItemForItemtype($this->input['itemtype'])) {
if ($item->canAddItem('Document')) {
return true;
}
}
}
// From Ticket Document Tab => check right to add followup.
if (isset($this->fields['tickets_id']) && $this->fields['tickets_id'] > 0) {
$ticket = new Ticket();
if ($ticket->getFromDB($this->fields['tickets_id'])) {
return $ticket->canAddFollowups();
}
}
if (Session::haveRight('document', 'w')) {
return parent::canCreateItem();
}
return false;
}
/**
* Is the current user have right to create the current followup ?
*
* @return boolean
**/
function canCreateItem()
{
$ticket = new Ticket();
if (!$ticket->can($this->getField('tickets_id'), READ)) {
return false;
}
return $ticket->canAddFollowups();
}
/**
* Add a document to a existing ticket
* for an authenticated user
*
* @param $params array of options (ticket, uri, name, base64, comment)
* only one of uri and base64 must be set
* name is mandatory when base64 set, for extension check (filename)
* @param $protocol the communication protocol used
*
* @return array of hashtable
**/
static function methodAddTicketDocument($params, $protocol)
{
global $DB, $CFG_GLPI;
if (isset($params['help'])) {
return array('ticket' => 'integer,mandatory', 'uri' => 'string,optional', 'base64' => 'string,optional', 'content' => 'string,optional', 'close' => 'bool,optional', 'reopen' => 'bool,optional', 'source' => 'string,optional', 'private' => 'bool,optional', 'help' => 'bool,optional');
}
if (!Session::getLoginUserID()) {
return self::Error($protocol, WEBSERVICES_ERROR_NOTAUTHENTICATED);
}
$ticket = new Ticket();
if (!isset($params['ticket'])) {
return self::Error($protocol, WEBSERVICES_ERROR_MISSINGPARAMETER, '', 'ticket');
}
if (!is_numeric($params['ticket'])) {
return self::Error($protocol, WEBSERVICES_ERROR_BADPARAMETER, '', 'ticket');
}
if (!$ticket->can($params['ticket'], 'r')) {
return self::Error($protocol, WEBSERVICES_ERROR_NOTFOUND);
}
if (in_array($ticket->fields["status"], $ticket->getClosedStatusArray())) {
return self::Error($protocol, WEBSERVICES_ERROR_NOTALLOWED, '', 'closed ticket');
}
if (!$ticket->canAddFollowups()) {
return self::Error($protocol, WEBSERVICES_ERROR_NOTALLOWED, '', 'access denied');
}
if (isset($params['name']) && !empty($params['name'])) {
$document_name = addslashes($params['name']);
} else {
$document_name = addslashes(sprintf(__('%1$s %2$s'), _x('phone', 'Number'), $ticket->fields['id']));
}
$filename = tempnam(GLPI_DOC_DIR . '/_tmp', 'PWS');
$response = parent::uploadDocument($params, $protocol, $filename, $document_name);
//An error occured during document upload
if (parent::isError($protocol, $response)) {
return $response;
}
$doc = new Document();
$documentitem = new Document_Item();
$docid = $doc->getFromDBbyContent($ticket->fields["entities_id"], $filename);
if ($docid) {
$input = array('itemtype' => $ticket->getType(), 'items_id' => $ticket->getID(), 'documents_id' => $doc->getID());
if ($DB->request('glpi_documents_items', $input)->numrows()) {
return self::Error($protocol, WEBSERVICES_ERROR_FAILED, '', 'document already associated to this ticket');
}
$new = $documentitem->add($input);
} else {
$input = array('itemtype' => $ticket->getType(), 'items_id' => $ticket->getID(), 'tickets_id' => $ticket->getID(), 'entities_id' => $ticket->getEntityID(), 'is_recursive' => $ticket->isRecursive(), 'documentcategories_id' => $CFG_GLPI["documentcategories_id_forticket"]);
$new = $doc->add($input);
}
// to not add it twice during followup
unset($_FILES['filename']);
if (!$new) {
return self::Error($protocol, WEBSERVICES_ERROR_FAILED, '', self::getDisplayError());
}
if (isset($params['comment']) && !empty($params['comment'])) {
$params['content'] = $params['comment'];
unset($params['comment']);
}
if (isset($params['content']) && !empty($params['content'])) {
return self::methodAddTicketFollowup($params, $protocol);
}
return self::methodGetTicket(array('ticket' => $params['ticket']), $protocol);
}
/**
* Is the current user have right to create the current followup ?
*
* @return boolean
**/
function canCreateItem()
{
$ticket = new Ticket();
if (!$ticket->can($this->getField('tickets_id'), READ) || in_array($ticket->fields['status'], $ticket->getClosedStatusArray())) {
return false;
}
return $ticket->canAddFollowups();
}