/**
* 工单显示列表
*/
public function actionIndex()
{
#------初始化------#
$this->_utilOnline = $this->_getGlobalData('Util_Online', 'object');
$workOrderStatusArr = $this->_modelSysconfig->getValueToCache('workorder_status');
$gameTypeArr = Model::getTtwoArrConvertOneArr($this->_modelSysconfig->getValueToCache('game_type'), 'Id', 'name');
$operatorList = $this->_getGlobalData('operator_list');
$operatorList = Model::getTtwoArrConvertOneArr($operatorList, 'Id', 'operator_name');
$this->_modelUser = $this->_getGlobalData('Model_User', 'object');
$orgList = $this->_getGlobalData('org');
foreach ($orgList as &$value) {
$curOrgUser = $this->_modelUser->findByOrgId($value['Id']);
if ($curOrgUser) {
$curOrgUser = Model::getTtwoArrConvertOneArr($curOrgUser, 'Id', 'nick_name');
$value['user'] = $curOrgUser;
}
}
#------初始化------#
$onlineUsers = $this->_utilOnline->getOnlineUser('user_id');
//在线用户,一维数组,value值为user_id
#------分页生成sql------#
$helpSqlSearch = $this->_loadCore('Help_SqlSearch');
$helpSqlSearch = new Help_SqlSearch();
$helpSqlSearch->set_tableName($this->_modelWorkOrder->tName());
if ($_GET['game_type_id'] != '') {
$helpSqlSearch->set_conditions("game_type={$_GET['game_type_id']}");
$this->_view->assign('selectedGameTypeId', $_GET['game_type_id']);
}
if ($_GET['operator_id'] != '') {
$helpSqlSearch->set_conditions("operator_id={$_GET['operator_id']}");
$this->_view->assign('selectedOperatorId', $_GET['operator_id']);
}
if ($_GET['Id']) {
$helpSqlSearch->set_conditions("Id={$_GET['Id']}");
$this->_view->assign('selectedId', $_GET['Id']);
}
if ($_GET['vip_level'] != '') {
//如果设置了vip等级,将显示等级
$helpSqlSearch->set_conditions("vip_level={$_GET['vip_level']}");
$this->_view->assign('selectedVipLevel', $_GET['vip_level']);
}
$helpSqlSearch->setPageLimit($_GET['page'], 20);
if ($_GET['order_status']) {
$helpSqlSearch->set_conditions("status={$_GET['order_status']}");
$this->_view->assign('selectedOrderStatus', $_GET['order_status']);
}
if ($_GET['user_nickname']) {
$helpSqlSearch->set_conditions("user_nickname='{$_GET['user_nickname']}'");
$this->_view->assign('selectedUserNickname', $_GET['user_nickname']);
$_GET['user_nickname'] = urlencode($_GET['user_nickname']);
}
if ($_GET['user_account']) {
$helpSqlSearch->set_conditions("user_account='{$_GET['user_account']}'");
$this->_view->assign('selectedUserAccount', $_GET['user_account']);
$_GET['user_account'] = urlencode($_GET['user_account']);
}
if ($_GET['title']) {
$helpSqlSearch->set_conditions("title like '%{$_GET['title']}%'");
$this->_view->assign('selectedTitle', $_GET['title']);
$_GET['title'] = urlencode($_GET['title']);
}
if ($_GET['service_ids']) {
//如果选择了客服
$this->_view->assign('selectedServiceIds', $_GET['service_ids']);
$serviceIds = implode(',', $_GET['service_ids']);
$helpSqlSearch->set_conditions("owner_user_id in ({$serviceIds})");
}
$helpSqlSearch->set_orderBy('create_time desc');
$sql = $helpSqlSearch->createSql();
$conditions = $helpSqlSearch->get_conditions();
$this->_loadCore('Help_Page');
$helpPage = new Help_Page(array('total' => $this->_modelWorkOrder->findCount($conditions), 'perpage' => 20));
$this->_view->assign('pageBox', $helpPage->show());
#------分页生成sql------#
$dataList = $this->_modelWorkOrder->select($sql);
#------载入缓存------#
$workOrderSourceArr = $this->_modelSysconfig->getValueToCache('workorder_source');
$vipLevel = array('0' => '普通', '1' => '一级', '2' => '二级', '3' => '三级', '4' => '四级', '5' => '五级', '6' => '六级', '' => '所有');
$users = $this->_getGlobalData('user');
// $users=Model::getTtwoArrConvertOneArr($users,'Id','full_name');
$serverList = $this->_getGlobalData('gameser_list');
$serverList = Model::getTtwoArrConvertOneArr($serverList, 'Id', 'server_name');
#------载入缓存------#
if ($dataList) {
Tools::import('Util_FontColor');
foreach ($dataList as &$list) {
$list['url_dialog'] = Tools::url('QualityCheck', 'OrderDialog', array('Id' => $list['Id']));
$list['word_game_type'] = Util_FontColor::getGameTypeColor($list['game_type'], $gameTypeArr[$list['game_type']]);
$list['word_source'] = Util_FontColor::getWorkOrderSource($list['source'], $workOrderSourceArr[$list['source']]);
$list['word_status'] = Util_FontColor::getWorkOrderStatus($list['status'], $workOrderStatusArr[$list['status']]);
$list['word_operator_id'] = $operatorList[$list['operator_id']];
$questionArr = $this->_modelQuestionType->findById($list['question_type']);
$list['word_question_type'] = $questionArr['title'] ? $questionArr['title'] : '游戏提问';
$list['url_detail'] = Tools::url('WorkOrder', 'Detail', array('Id' => $list['Id']));
$list['word_owner_user_id'] = $users[$list['owner_user_id']]['nick_name'];
$list['word_game_server_id'] = $serverList[$list['game_server_id']];
if ($list['status'] == 1) {
$isTimeout = Tools::isTimeOut($list['create_time'], $list['timeout']);
if ($isTimeout === true) {
//已超时
$list['time_out_true'] = true;
} else {
//未超时
$list['lost_time'] = Tools::getTimeFormat($isTimeout);
}
}
$list['create_time'] = date('Y-m-d H:i:s', $list['create_time']);
if ($list['word_owner_user_id']) {
$list['word_owner_user_id'] .= in_array($list['owner_user_id'], $onlineUsers) ? Util_FontColor::getOnline(1) : Util_FontColor::getOnline(0);
}
}
$this->_view->assign('dataList', $dataList);
}
$gameTypeArr[''] = '所有';
$this->_view->assign('gameTypeList', $gameTypeArr);
$operatorList[''] = '所有';
$this->_view->assign('operatorList', $operatorList);
$this->_view->assign('orgList', $orgList);
$this->_view->assign('vipLevel', $vipLevel);
$workOrderStatusArr[''] = '所有';
$this->_view->assign('workOrderStatusArr', $workOrderStatusArr);
$this->_view->assign('js', $this->_view->get_curJs());
$this->_utilMsg->createNavBar();
$this->_view->display();
}
/**
* 详细统计
*/
public function actionDetail()
{
$this->_modelUser = $this->_getGlobalData('Model_User', 'object');
$orgList = $this->_getGlobalData('org');
$allOrgUser = $this->_modelUser->findSetOrgByUser();
$qualityOptions = $this->_getGlobalData('quality_options');
//质检选项
foreach ($orgList as &$value) {
$curOrgUser = $this->_modelUser->findByOrgId($value['Id']);
if ($curOrgUser) {
$curOrgUser = Model::getTtwoArrConvertOneArr($curOrgUser, 'Id', 'nick_name');
$value['user'] = $curOrgUser;
}
}
if ($this->_isPost()) {
if (count($_POST['check_users']) && $_POST['start_date'] && $_POST['end_date']) {
//必须保证有搜索项而且还选择了用户才会开开始搜索
$date = array();
$this->_view->assign('selectedTime', array('start' => $_POST['start_date'], 'end' => $_POST['end_date']));
$this->_view->assign('selectedUsers', $_POST['check_users']);
$date['start'] = strtotime($_POST['start_date']);
//开始时间
$date['end'] = strtotime($_POST['end_date']);
//结束时间
if ($date['start'] > $date['end']) {
$this->_utilMsg->showMsg('开始时间不能大于结束时间', -2);
}
$statsUsers = array();
//所有的用户
$this->_modelWorkOrderQa = $this->_getGlobalData('Model_WorkOrderQa', 'object');
$this->_modelReplyQulity = $this->_getGlobalData('Model_ReplyQulity', 'object');
$allUsers = $this->_getGlobalData('user');
foreach ($_POST['check_users'] as $userId) {
//对用户进行逐个搜索
$curUserDetail = $allUsers[$userId];
$curUserDetail['workload'] = $this->_modelWorkOrderQa->findWorkLoadByUser($curUserDetail['user_name'], $date);
//回复量
$curUserDetail['quality'] = $this->_modelReplyQulity->findQualityByUerName($curUserDetail['user_name'], $date);
//质检量
array_push($statsUsers, $curUserDetail);
}
$startKey = date('Ymd', $date['start']);
$endDate = date('Ymd', $date['end']);
$baseTotal = array();
for ($i = $startKey; $i <= $endDate; $i++) {
foreach ($statsUsers as $childUser) {
$baseTotal['workload'][$i]['timeout_num'] += intval($childUser['workload'][$i]['timeout_num']) ? intval($childUser['workload'][$i]['timeout_num']) : 0;
$baseTotal['workload'][$i]['no_timeout_num'] += intval($childUser['workload'][$i]['no_timeout_num']) ? intval($childUser['workload'][$i]['no_timeout_num']) : 0;
$baseTotal['workload'][$i]['quality_num'] += intval($childUser['workload'][$i]['quality_num']) ? intval($childUser['workload'][$i]['quality_num']) : 0;
$baseTotal['workload'][$i]['no_quality_num'] += intval($childUser['workload'][$i]['no_quality_num']) ? intval($childUser['workload'][$i]['no_quality_num']) : 0;
$baseTotal['workload'][$i]['total'] += intval($childUser['workload'][$i]['total']) ? intval($childUser['workload'][$i]['total']) : 0;
$baseTotal['quality'][$i]['status_num'][1] += intval($childUser['quality'][$i]['status_num'][1]) ? intval($childUser['quality'][$i]['status_num'][1]) : 0;
$baseTotal['quality'][$i]['status_num'][2] += intval($childUser['quality'][$i]['status_num'][2]) ? intval($childUser['quality'][$i]['status_num'][2]) : 0;
$baseTotal['quality'][$i]['status_num'][3] += intval($childUser['quality'][$i]['status_num'][3]) ? intval($childUser['quality'][$i]['status_num'][3]) : 0;
$baseTotal['quality'][$i]['status_num'][4] += intval($childUser['quality'][$i]['status_num'][4]) ? intval($childUser['quality'][$i]['status_num'][4]) : 0;
$baseTotal['quality'][$i]['status_num'][5] += intval($childUser['quality'][$i]['status_num'][5]) ? intval($childUser['quality'][$i]['status_num'][5]) : 0;
$baseTotal['quality'][$i]['deduction'] += intval($childUser['quality'][$i]['deduction']) ? intval($childUser['quality'][$i]['deduction']) : 0;
$baseTotal['quality'][$i]['bonus'] += intval($childUser['quality'][$i]['bonus']) ? intval($childUser['quality'][$i]['bonus']) : 0;
$baseTotal['quality'][$i]['option_num'][1] += intval($childUser['quality'][$i]['option_num'][1]) ? intval($childUser['quality'][$i]['option_num'][1]) : 0;
$baseTotal['quality'][$i]['option_num'][2] += intval($childUser['quality'][$i]['option_num'][2]) ? intval($childUser['quality'][$i]['option_num'][2]) : 0;
$baseTotal['quality'][$i]['option_num'][3] += intval($childUser['quality'][$i]['option_num'][-1]) ? intval($childUser['quality'][$i]['option_num'][-1]) : 0;
$baseTotal['quality'][$i]['option_num'][4] += intval($childUser['quality'][$i]['option_num'][-2]) ? intval($childUser['quality'][$i]['option_num'][-2]) : 0;
$baseTotal['quality'][$i]['option_num'][5] += intval($childUser['quality'][$i]['option_num'][-3]) ? intval($childUser['quality'][$i]['option_num'][-3]) : 0;
$baseTotal['quality'][$i]['option_num'][6] += intval($childUser['quality'][$i]['option_num'][-4]) ? intval($childUser['quality'][$i]['option_num'][-4]) : 0;
$baseTotal['quality'][$i]['option_num'][7] += intval($childUser['quality'][$i]['option_num'][-5]) ? intval($childUser['quality'][$i]['option_num'][-5]) : 0;
$baseTotal['quality'][$i]['option_num'][8] += intval($childUser['quality'][$i]['option_num'][-6]) ? intval($childUser['quality'][$i]['option_num'][-6]) : 0;
}
}
foreach ($statsUsers as $childUser) {
$baseTotal['workload']['total']['timeout_num'] += intval($childUser['workload']['total']['timeout_num']) ? intval($childUser['workload']['total']['timeout_num']) : 0;
$baseTotal['workload']['total']['no_timeout_num'] += intval($childUser['workload']['total']['no_timeout_num']) ? intval($childUser['workload']['total']['no_timeout_num']) : 0;
$baseTotal['workload']['total']['quality_num'] += intval($childUser['workload']['total']['quality_num']) ? intval($childUser['workload']['total']['quality_num']) : 0;
$baseTotal['workload']['total']['no_quality_num'] += intval($childUser['workload']['total']['no_quality_num']) ? intval($childUser['workload']['total']['no_quality_num']) : 0;
$baseTotal['workload']['total']['total'] += intval($childUser['workload']['total']['total']) ? intval($childUser['workload']['total']['total']) : 0;
$baseTotal['quality']['total']['status_num'][1] += intval($childUser['quality']['total']['status_num'][1]) ? intval($childUser['quality']['total']['status_num'][1]) : 0;
$baseTotal['quality']['total']['status_num'][2] += intval($childUser['quality']['total']['status_num'][2]) ? intval($childUser['quality']['total']['status_num'][2]) : 0;
$baseTotal['quality']['total']['status_num'][3] += intval($childUser['quality']['total']['status_num'][3]) ? intval($childUser['quality']['total']['status_num'][3]) : 0;
$baseTotal['quality']['total']['status_num'][4] += intval($childUser['quality']['total']['status_num'][4]) ? intval($childUser['quality']['total']['status_num'][4]) : 0;
$baseTotal['quality']['total']['status_num'][5] += intval($childUser['quality']['total']['status_num'][5]) ? intval($childUser['quality']['total']['status_num'][5]) : 0;
$baseTotal['quality']['total']['deduction'] += intval($childUser['quality']['total']['deduction']) ? intval($childUser['quality']['total']['deduction']) : 0;
$baseTotal['quality']['total']['bonus'] += intval($childUser['quality']['total']['bonus']) ? intval($childUser['quality']['total']['bonus']) : 0;
$baseTotal['quality']['total']['option_num'][1] += intval($childUser['quality']['total']['option_num'][1]) ? intval($childUser['quality']['total']['option_num'][1]) : 0;
$baseTotal['quality']['total']['option_num'][2] += intval($childUser['quality']['total']['option_num'][2]) ? intval($childUser['quality']['total']['option_num'][2]) : 0;
$baseTotal['quality']['total']['option_num'][3] += intval($childUser['quality']['total']['option_num'][-1]) ? intval($childUser['quality']['total']['option_num'][-1]) : 0;
$baseTotal['quality']['total']['option_num'][4] += intval($childUser['quality']['total']['option_num'][-2]) ? intval($childUser['quality']['total']['option_num'][-2]) : 0;
$baseTotal['quality']['total']['option_num'][5] += intval($childUser['quality']['total']['option_num'][-3]) ? intval($childUser['quality']['total']['option_num'][-3]) : 0;
$baseTotal['quality']['total']['option_num'][6] += intval($childUser['quality']['total']['option_num'][-4]) ? intval($childUser['quality']['total']['option_num'][-4]) : 0;
$baseTotal['quality']['total']['option_num'][7] += intval($childUser['quality']['total']['option_num'][-5]) ? intval($childUser['quality']['total']['option_num'][-5]) : 0;
$baseTotal['quality']['total']['option_num'][8] += intval($childUser['quality']['total']['option_num'][-6]) ? intval($childUser['quality']['total']['option_num'][-6]) : 0;
}
$this->_view->assign('statsUsers', $statsUsers);
$this->_view->assign('baseTotal', $baseTotal);
$this->_view->assign('displayTrue', true);
} else {
$this->_utilMsg->showMsg('请选择用户,时间', -2);
}
}
$this->_view->assign('qualityOptions', $qualityOptions);
$this->_view->assign('orgList', $orgList);
$this->_view->assign('js', $this->_view->get_curJs());
$this->_view->assign('css', $this->_view->get_curCss());
$this->_utilMsg->createNavBar();
$this->_view->display();
}
/**
* 我质检过的工单
*/
public function actionMyTask()
{
#------初始化------#
$this->_modelUser = $this->_getGlobalData('Model_User', 'object');
$this->_utilOnline = $this->_getGlobalData('Util_Online', 'object');
$onlineUsers = $this->_utilOnline->getOnlineUser('user_id');
//在线用户,一维数组,value值为user_id
$operatorList = $this->_getGlobalData('operator_list');
$operatorList = Model::getTtwoArrConvertOneArr($operatorList, 'Id', 'operator_name');
$serverList = $this->_getGlobalData('gameser_list');
$serverList = Model::getTtwoArrConvertOneArr($serverList, 'Id', 'server_name');
$this->_utilRbac = $this->_getGlobalData('Util_Rbac', 'object');
$userClass = $this->_utilRbac->getUserClass();
$this->_modelWorkOrder = $this->_getGlobalData('Model_WorkOrder', 'object');
$this->_loadCore('Help_Page');
$this->_loadCore('Help_SqlSearch');
$orgList = $this->_getGlobalData('org');
$evArr = $this->_modelWorkOrder->getEvArr();
//获取评价数组
$badEvArr = $this->_getGlobalData('player_evaluation');
$badEvArr = $badEvArr[3]['Description'];
//差评数组
foreach ($orgList as &$value) {
$curOrgUser = $this->_modelUser->findByOrgId($value['Id']);
if ($curOrgUser) {
$curOrgUser = Model::getTtwoArrConvertOneArr($curOrgUser, 'Id', 'full_name');
$value['user'] = $curOrgUser;
}
}
#------初始化------#
$helpSqlSearch = new Help_SqlSearch();
$helpSqlSearch->set_tableName($this->_modelWorkOrder->tName());
if ($_GET['game_type_id'] != '') {
$helpSqlSearch->set_conditions("game_type={$_GET['game_type_id']}");
$this->_view->assign('selectedGameTypeId', $_GET['game_type_id']);
#------提问类型------#
$questionTypes = $this->_getGlobalData('question_types');
$qTypes = array();
foreach ($questionTypes as $key => $list) {
if ($list['game_type_id'] == $_GET['game_type_id']) {
$qTypes[$key] = $list['title'];
}
}
unset($questionTypes);
$qTypes[''] = Tools::getLang('ALL', 'Common');
$this->_view->assign('qType', $qTypes);
if ($_GET['question_type']) {
$helpSqlSearch->set_conditions("question_type={$_GET['question_type']}");
$this->_view->assign('selectedQtype', $_GET['question_type']);
}
#------提问类型------#
}
if ($_GET['operator_id'] != '') {
$helpSqlSearch->set_conditions("operator_id={$_GET['operator_id']}");
$this->_view->assign('selectedOperatorId', $_GET['operator_id']);
}
if ($_GET['vip_level'] != '') {
//如果设置了vip等级,将显示等级
$helpSqlSearch->set_conditions("vip_level={$_GET['vip_level']}");
$this->_view->assign('selectedVipLevel', $_GET['vip_level']);
}
if ($_GET['order_status']) {
$helpSqlSearch->set_conditions("status={$_GET['order_status']}");
$this->_view->assign('selectedOrderStatus', $_GET['order_status']);
}
if ($_GET['user_nickname']) {
$helpSqlSearch->set_conditions("user_nickname='{$_GET['user_nickname']}'");
$this->_view->assign('selectedUserNickname', $_GET['user_nickname']);
$_GET['user_nickname'] = urlencode($_GET['user_nickname']);
}
if ($_GET['user_account']) {
$helpSqlSearch->set_conditions("user_account='{$_GET['user_account']}'");
$this->_view->assign('selectedUserAccount', $_GET['user_account']);
$_GET['user_account'] = urlencode($_GET['user_account']);
}
if ($_GET['title']) {
$helpSqlSearch->set_conditions("title like '%{$_GET['title']}%'");
$this->_view->assign('selectedTitle', $_GET['title']);
$_GET['title'] = urlencode($_GET['title']);
}
if ($_GET['service_ids']) {
//如果选择了客服
$this->_view->assign('selectedServiceIds', $_GET['service_ids']);
$serviceIds = implode(',', $_GET['service_ids']);
$helpSqlSearch->set_conditions("owner_user_id in ({$serviceIds})");
}
$helpSqlSearch->set_conditions("quality_id={$userClass['_id']}");
$helpSqlSearch->setPageLimit($_GET['page'], PAGE_SIZE);
$helpSqlSearch->set_orderBy('create_time desc');
$helpSqlSearch->setPageLimit($_GET['page'], PAGE_SIZE);
#------分页box------#
$conditions = $helpSqlSearch->get_conditions();
$helpPage = new Help_Page(array('total' => $this->_modelWorkOrder->findCount($conditions), 'perpage' => PAGE_SIZE));
#------分页box------#
$sql = $helpSqlSearch->createSql();
$dataList = $this->_modelWorkOrder->select($sql);
#------载入缓存------#
$this->_modelSysconfig = $this->_getGlobalData('Model_Sysconfig', 'object');
$this->_modelQuestionType = $this->_getGlobalData('Model_QuestionType', 'object');
$gameTypeArr = Model::getTtwoArrConvertOneArr($this->_modelSysconfig->getValueToCache('game_type'), 'Id', 'name');
$vipLevel = Tools::getLang('VIP_LEVEL', 'Common');
$workOrderSourceArr = $this->_modelSysconfig->getValueToCache('workorder_source');
$workOrderStatusArr = $this->_modelSysconfig->getValueToCache('workorder_status');
$userList = Model::getTtwoArrConvertOneArr($this->_getGlobalData('user'), 'Id', 'nick_name');
#------载入缓存------#
if ($dataList) {
Tools::import('Util_FontColor');
$users = $this->_getGlobalData('user');
$users = Model::getTtwoArrConvertOneArr($users, 'Id', 'full_name');
foreach ($dataList as &$list) {
$list['url_dialog'] = Tools::url(CONTROL, 'OrderDialog', array('Id' => $list['Id']));
$list['word_game_type'] = Util_FontColor::getGameTypeColor($list['game_type'], $gameTypeArr[$list['game_type']]);
$list['word_source'] = Util_FontColor::getWorkOrderSource($list['source'], $workOrderSourceArr[$list['source']]);
$list['word_status'] = Util_FontColor::getWorkOrderStatus($list['status'], $workOrderStatusArr[$list['status']]);
$list['word_status'] .= $list['is_verify'] ? '(查)' : '';
$list['word_operator_id'] = $operatorList[$list['operator_id']];
$questionArr = $this->_modelQuestionType->findById($list['question_type']);
$list['word_question_type'] = $questionArr['title'] ? $questionArr['title'] : ' ';
$list['url_detail'] = Tools::url(CONTROL, 'Dialog', array('Id' => $list['Id'], 'game_type_id' => $list['game_type'], 'operator_id' => $list['operator_id']));
$list['word_owner_user_id'] = $users[$list['owner_user_id']];
$list['word_game_server_id'] = $serverList[$list['game_server_id']];
$list['create_time'] = date('Y-m-d H:i:s', $list['create_time']);
$list['word_ev'] = Util_FontColor::getPlayerEvaluation($list['evaluation_status'], $evArr[$list['evaluation_status']]);
//提问类型
if ($list['evaluation_status'] == 3) {
$list['word_ev_desc'] = $badEvArr[$list['evaluation_desc']];
}
if ($list['word_owner_user_id']) {
$list['word_owner_user_id'] .= in_array($list['owner_user_id'], $onlineUsers) ? Util_FontColor::getOnline(1) : Util_FontColor::getOnline(0);
}
}
$this->_view->assign('dataList', $dataList);
}
$gameTypeArr[''] = Tools::getLang('ALL', 'Common');
$this->_view->assign('gameTypeList', $gameTypeArr);
$operatorList[''] = Tools::getLang('ALL', 'Common');
$this->_view->assign('operatorList', $operatorList);
$this->_view->assign('orgList', $orgList);
$this->_view->assign('vipLevel', $vipLevel);
$workOrderStatusArr[''] = Tools::getLang('ALL', 'Common');
$this->_view->assign('workOrderStatusArr', $workOrderStatusArr);
$this->_view->assign('pageBox', $helpPage->show());
$this->_view->assign('js', $this->_view->get_curJs());
$this->_utilMsg->createNavBar();
$this->_view->display();
}
/**
* 工单显示列表
*/
public function actionIndex()
{
#------初始化------#
$this->_utilOnline = $this->_getGlobalData('Util_Online', 'object');
$workOrderStatusArr = $this->_modelSysconfig->getValueToCache('workorder_status');
$verifyStatusArr = $this->_getGlobalData('verify_status');
//bug 状态
$gameTypeArr = Model::getTtwoArrConvertOneArr($this->_modelSysconfig->getValueToCache('game_type'), 'Id', 'name');
$operatorList = $this->_getGlobalData('operator_list');
$operatorList = Model::getTtwoArrConvertOneArr($operatorList, 'Id', 'operator_name');
$this->_modelUser = $this->_getGlobalData('Model_User', 'object');
$orgList = $this->_getGlobalData('org');
$evArr = $this->_modelWorkOrder->getEvArr();
//获取评价数组
$badEvArr = $this->_getGlobalData('player_evaluation');
$badEvArr = $badEvArr[3]['Description'];
//差评数组
$questionTypes = $this->_getGlobalData('question_types');
foreach ($orgList as &$value) {
$curOrgUser = $this->_modelUser->findByOrgId($value['Id']);
if ($curOrgUser) {
$curOrgUser = Model::getTtwoArrConvertOneArr($curOrgUser, 'Id', 'nick_name');
$value['user'] = $curOrgUser;
}
}
$this->_modelRooms = $this->_getGlobalData('Model_Rooms', 'object');
$roomList = $this->_modelRooms->findAll();
$roomList = Model::getTtwoArrConvertOneArr($roomList, 'Id', 'name');
$roomList[''] = Tools::getLang('All', 'Common');
$this->_utilWorkOrder = $this->_getGlobalData('Util_WorkOrder', 'object');
$orderManage = $this->_utilWorkOrder->getOrderManage();
$orderVipNum = $orderManage['_orderNum'];
$orderVipNum[''] = array_sum($orderVipNum);
#------初始化------#
$onlineUsers = $this->_utilOnline->getOnlineUser('user_id');
//在线用户,一维数组,value值为user_id
#------分页生成sql------#
$helpSqlSearch = $this->_loadCore('Help_SqlSearch');
$helpSqlSearch = new Help_SqlSearch();
$helpSqlSearch->set_tableName($this->_modelWorkOrder->tName());
if ($_GET['game_type_id'] != '') {
$helpSqlSearch->set_conditions("game_type={$_GET['game_type_id']}");
$this->_view->assign('selectedGameTypeId', $_GET['game_type_id']);
#------提问类型------#
$qTypes = array();
foreach ($questionTypes as $key => $list) {
if ($list['game_type_id'] == $_GET['game_type_id']) {
$qTypes[$key] = $list['title'];
}
}
$qTypes[''] = Tools::getLang('ALL', 'Common');
$this->_view->assign('qType', $qTypes);
if ($_GET['question_type']) {
$helpSqlSearch->set_conditions("question_type={$_GET['question_type']}");
$this->_view->assign('selectedQtype', $_GET['question_type']);
}
#------提问类型------#
#------运营商------#
$operatorListTemp = array();
$gameOperatorIndex = $this->_getGlobalData('Model_GameOperator', 'object')->findByGameTypeId($_GET['game_type_id']);
foreach ($gameOperatorIndex as $value) {
if (array_key_exists($value['operator_id'], $operatorList)) {
$operatorListTemp[$value['operator_id']] = $operatorList[$value['operator_id']];
}
}
$operatorList = $operatorListTemp;
unset($operatorListTemp);
#------运营商------#
}
if ($_GET['operator_id'] != '') {
$helpSqlSearch->set_conditions("operator_id={$_GET['operator_id']}");
$this->_view->assign('selectedOperatorId', $_GET['operator_id']);
}
//增加服务器选择列表
if ($_GET['game_type_id'] != '' && $_GET['operator_id'] != '') {
$gameOptServerLists = $this->_getServers($_GET['game_type_id'], $_GET['operator_id']);
if ($_GET['server_id'] != '') {
$helpSqlSearch->set_conditions('game_server_id=' . intval($_GET['server_id']));
}
$this->_view->assign('gameOptServerLists', $gameOptServerLists);
}
if ($_GET['Id']) {
$helpSqlSearch->set_conditions("Id={$_GET['Id']}");
$this->_view->assign('selectedId', $_GET['Id']);
}
if ($_GET['room_id']) {
$helpSqlSearch->set_conditions("room_id={$_GET['room_id']}");
$this->_view->assign('selectedRoomId', $_GET['room_id']);
}
if ($_GET['evaluation_status'] != '') {
$helpSqlSearch->set_conditions("evaluation_status={$_GET['evaluation_status']}");
$this->_view->assign('selectedEv', $_GET['evaluation_status']);
if ($_GET['evaluation_status'] == 3) {
//如果为差评
$this->_view->assign('badev_display', true);
}
}
if ($_GET['is_verify'] != '') {
$helpSqlSearch->set_conditions("is_verify={$_GET['is_verify']}");
$this->_view->assign('selectedIsVerify', $_GET['is_verify']);
}
if ($_GET['evaluation_desc'] != '') {
$helpSqlSearch->set_conditions("evaluation_desc={$_GET['evaluation_desc']}");
$this->_view->assign('selectedBadEv', $_GET['evaluation_desc']);
}
if ($_GET['vip_level'] != '') {
//如果设置了vip等级,将显示等级
$helpSqlSearch->set_conditions("vip_level={$_GET['vip_level']}");
$this->_view->assign('selectedVipLevel', $_GET['vip_level']);
}
$helpSqlSearch->setPageLimit($_GET['page'], 20);
if ($_GET['order_status']) {
$helpSqlSearch->set_conditions("status={$_GET['order_status']}");
$this->_view->assign('selectedOrderStatus', $_GET['order_status']);
}
if ($_GET['user_nickname']) {
$helpSqlSearch->set_conditions("user_nickname='{$_GET['user_nickname']}'");
$this->_view->assign('selectedUserNickname', $_GET['user_nickname']);
$_GET['user_nickname'] = urlencode($_GET['user_nickname']);
}
if ($_GET['user_account']) {
$helpSqlSearch->set_conditions("user_account='{$_GET['user_account']}'");
$this->_view->assign('selectedUserAccount', $_GET['user_account']);
$_GET['user_account'] = urlencode($_GET['user_account']);
}
if ($_GET['title']) {
$helpSqlSearch->set_conditions("title like '%{$_GET['title']}%'");
$this->_view->assign('selectedTitle', $_GET['title']);
$_GET['title'] = urlencode($_GET['title']);
}
if ($_GET['service_ids']) {
//如果选择了客服
$this->_view->assign('selectedServiceIds', $_GET['service_ids']);
$serviceIds = implode(',', $_GET['service_ids']);
$helpSqlSearch->set_conditions("owner_user_id in ({$serviceIds})");
}
if ($_GET['start_time'] && $_GET['end_time']) {
$this->_view->assign('selectedStartTime', $_GET['start_time']);
$this->_view->assign('selectedEndTime', $_GET['end_time']);
$helpSqlSearch->set_conditions('create_time between ' . strtotime($_GET['start_time']) . ' and ' . strtotime($_GET['end_time']));
}
$helpSqlSearch->set_orderBy('status asc,create_time desc');
$sql = $helpSqlSearch->createSql();
$conditions = $helpSqlSearch->get_conditions();
$this->_loadCore('Help_Page');
$helpPage = new Help_Page(array('total' => $this->_modelWorkOrder->findCount($conditions), 'perpage' => 20));
$this->_view->assign('pageBox', $helpPage->show());
#------分页生成sql------#
$dataList = $this->_modelWorkOrder->select($sql);
#------载入缓存------#
$workOrderSourceArr = $this->_modelSysconfig->getValueToCache('workorder_source');
$vipLevel = Tools::getLang('VIP_LEVEL', 'Common');
foreach ($vipLevel as $key => &$vipCount) {
$vipCount .= " [<font color='#ff0000'>" . intval($orderVipNum[$key]) . "</font>]";
}
$users = $this->_getGlobalData('user_all');
$serverList = $this->_getGlobalData('gameser_list');
#------载入缓存------#
if ($dataList) {
Tools::import('Util_FontColor');
$timeInterval = array();
//定时器计时
foreach ($dataList as &$list) {
$TimeDifference = intval($serverList[$list['game_server_id']]['time_zone']);
//时差
$list['url_dialog'] = Tools::url('QualityCheck', 'OrderDialog', array('Id' => $list['Id'], 'TimeDifference' => $TimeDifference));
$list['word_game_type'] = Util_FontColor::getGameTypeColor($list['game_type'], $gameTypeArr[$list['game_type']]);
$list['word_source'] = Util_FontColor::getWorkOrderSource($list['source'], $workOrderSourceArr[$list['source']]);
$list['word_status'] = Util_FontColor::getWorkOrderStatus($list['status'], $workOrderStatusArr[$list['status']]);
$list['word_status'] .= $list['is_verify'] ? Tools::getLang('VERIFY_STATUS', 'Common') : '';
$list['word_operator_id'] = $operatorList[$list['operator_id']];
$list['word_question_type'] = $questionTypes[$list['question_type']]['title'] ? $questionTypes[$list['question_type']]['title'] : Tools::getLang('NOT_QUESTION_TYPE', 'Common');
$list['url_detail'] = Tools::url('WorkOrder', 'Detail', array('Id' => $list['Id']));
$list['word_owner_user_id'] = $users[$list['owner_user_id']]['nick_name'];
$list['word_game_server_id'] = $serverList[$list['game_server_id']]['server_name'];
$list['word_ev'] = Util_FontColor::getPlayerEvaluation($list['evaluation_status'], $evArr[$list['evaluation_status']]);
//提问类型
$list['url_reply_detail'] = Tools::url(CONTROL, 'ReplyIndex', array('user_id' => $list['owner_user_id']));
$list['word_room_id'] = $list['room_id'] ? $roomList[$list['room_id']] : '<font color="#666666">' . Tools::getLang('NOT', 'Common') . '</font>';
if ($list['evaluation_status'] == 3) {
$list['word_ev_desc'] = $badEvArr[$list['evaluation_desc']];
}
if ($list['status'] == 1) {
$isTimeout = Tools::isTimeOut($list['create_time'], $list['timeout']);
if ($isTimeout === true) {
//已超时
$list['time_out_true'] = true;
} else {
//未超时
$list['lost_time'] = Tools::getTimeFormat($isTimeout);
$timeInterval[$list['Id']]['div'] = $list['Id'];
$timeInterval[$list['Id']]['time'] = $isTimeout;
}
}
if ($TimeDifference != 0) {
$list['create_time'] = date('Y-m-d H:i:s', $list['create_time'] + $TimeDifference * 3600);
$list['create_time'] .= '(' . Tools::getLang('GAME_SERVER_TIME', 'Common') . ')';
} else {
$list['create_time'] = date('Y-m-d H:i:s', $list['create_time']);
}
if ($list['word_owner_user_id']) {
$list['word_owner_user_id'] .= in_array($list['owner_user_id'], $onlineUsers) ? Util_FontColor::getOnline(1) : Util_FontColor::getOnline(0);
}
$verifyInfo = $this->_modelWorkOrder->select('select status from ' . DB_PREFIX . 'verify ' . 'where work_order_id =' . $list['Id'], 1);
$verifyStatus = $verifyInfo['status'];
$list['word_verify_status'] = $verifyStatusArr[$verifyStatus];
}
$this->_view->assign('dataList', $dataList);
}
$evArr[''] = Tools::getLang('ALL', 'Common');
$this->_view->assign('statusurl', Tools::url(CONTROL, 'ChangetheStatus'));
$badEvArr[''] = Tools::getLang('ALL', 'Common');
$this->_view->assign('verify', $this->_modelWorkOrder->getVerify());
$this->_view->assign('badEvArr', $badEvArr);
$this->_view->assign('evArr', $evArr);
$this->_view->assign('roomList', $roomList);
$this->_view->assign('timeInterval', json_encode($timeInterval));
$gameTypeArr[''] = Tools::getLang('ALL', 'Common');
$this->_view->assign('gameTypeList', $gameTypeArr);
$operatorList[''] = Tools::getLang('ALL', 'Common');
$this->_view->assign('operatorList', $operatorList);
$this->_view->assign('orgList', $orgList);
$this->_view->assign('vipLevel', $vipLevel);
$workOrderStatusArr[''] = Tools::getLang('ALL', 'Common');
$this->_view->assign('workOrderStatusArr', $workOrderStatusArr);
$this->_view->assign('js', $this->_view->get_curJs());
$this->_utilMsg->createNavBar();
$this->_view->display();
}