function SendAutoresponder($_visitor = null, $_browser = null, $_message = null)
{
if (empty($_message)) {
$_message = $this->Messages[0];
}
$tsData = array("", "", "");
if (!empty(Server::$Groups[$this->Group]->PredefinedMessages)) {
$pdm = PredefinedMessage::GetByLanguage(Server::$Groups[$this->Group]->PredefinedMessages, $this->Language);
if ($pdm != null) {
if (!empty($pdm->EmailTicketResponderBodyPlaintext)) {
$tsData[0] = $pdm->EmailTicketResponderBodyPlaintext;
}
if (!empty($pdm->EmailTicketResponderBodyHTML)) {
$tsData[1] = $pdm->EmailTicketResponderBodyHTML;
}
$tsData[2] = $pdm->SubjectTicketResponder;
}
}
for ($i = 0; $i < count($tsData); $i++) {
$tText = ($i != 1 ? $_message->Text : nl2br($_message->Text)) . "<!--lz_ref_link-->";
$tsData[$i] = str_replace("%mailtext%", $tText, $tsData[$i]);
$tsData[$i] = $_message->TextReplace($tsData[$i], $this->Group);
$tsData[$i] = $this->TextReplace($tsData[$i]);
$tsData[$i] = Server::$Groups[$this->Group]->TextReplace($tsData[$i], $this->Language);
if (!empty($_visitor)) {
$tsData[$i] = $_visitor->TextReplace($tsData[$i]);
}
if (!empty($_browser)) {
$tsData[$i] = $_browser->TextReplace($tsData[$i]);
}
$tsData[$i] = Configuration::Replace($tsData[$i]);
$tsData[$i] = Mailbox::FinalizeEmail($tsData[$i], $i == 1);
$tsData[$i] = Server::Replace($tsData[$i]);
}
//$mailbox = Mailbox::GetDefaultOutgoing();
$mailbox = Mailbox::GetById(Server::$Groups[$this->Group]->TicketEmailOut, true);
if ($mailbox != null) {
$mb = clone $mailbox;
$replytoint = Mailbox::IsValidEmail($_message->Email) ? $_message->Email : $mb->Email;
$replytoex = $mb->Email;
$fakeSender = "";
if (!empty(Server::$Configuration->File["gl_usmasend"]) && Mailbox::IsValidEmail($_message->Email)) {
$fakeSender = $_message->Email;
}
if (!empty(Server::$Configuration->File["gl_scom"])) {
Communication::SendEmail($mb, Server::$Configuration->File["gl_scom"], $replytoint, $tsData[0], $tsData[1], $tsData[2], false, null, $fakeSender);
}
if (!empty(Server::$Configuration->File["gl_sgom"])) {
Communication::SendEmail($mb, Server::$Groups[$this->Group]->Email, $replytoint, $tsData[0], $tsData[1], $tsData[2], false, null, $fakeSender);
}
if (!empty(Server::$Configuration->File["gl_ssom"]) && Mailbox::IsValidEmail($_message->Email)) {
Communication::SendEmail($mb, str_replace(";", ",", $_message->Email), $replytoex, $tsData[0], $tsData[1], $tsData[2], false, null, $fakeSender);
}
}
}
function sendChatTranscripts($_custom = false)
{
global $CONFIG, $INTERNAL, $GROUPS, $INPUTS;
initData(array("INTERNAL", "INPUTS"));
closeChats();
$defmailbox = Mailbox::GetDefaultOutgoing();
$result = queryDB(false, "SELECT `voucher_id`,`subject`,`customs`,`internal_id`,`transcript_text`,`transcript_receiver`,`email`,`chat_id`,`fullname`,`group_id` FROM `" . DB_PREFIX . DATABASE_CHAT_ARCHIVE . "` WHERE `chat_type`=1 AND `endtime`>0 AND `closed`>0 AND `transcript_sent`=0 LIMIT 1;");
if ($result) {
while ($row = DBManager::FetchArray($result)) {
if (empty($row["transcript_text"])) {
continue;
}
queryDB(true, "UPDATE `" . DB_PREFIX . DATABASE_CHAT_ARCHIVE . "` SET `transcript_sent`=1 WHERE `chat_id`='" . DBManager::RealEscape($row["chat_id"]) . "' LIMIT 1;");
$rcvs = str_replace(array("%fullname%", "%efullname%"), $row["fullname"], $row["transcript_text"]);
$rcvs = str_replace(array("%email%", "%eemail%"), $row["email"], $rcvs);
$rcvs = str_replace("%rating%", getRatingAVGFromChatId($row["chat_id"]), $rcvs);
$subject = $row["subject"];
$customs = @unserialize($row["customs"]);
$fakeSender = "";
foreach ($INPUTS as $index => $input) {
if ($input->Active && $input->Custom && !isset($GROUPS[$row["group_id"]]->TicketInputsHidden[$index])) {
$cv = "";
if ($input->Type == "CheckBox") {
$cv = !empty($customs[$input->Name]) ? "<!--lang_client_yes-->" : "<!--lang_client_no-->";
} else {
if (!empty($customs[$input->Name]) || $input->Type == "ComboBox") {
$cv = $input->GetClientValue(@$customs[$input->Name]);
}
}
$rcvs = str_replace("%custom" . $index . "%", $cv, $rcvs);
}
}
$rcvs = applyReplacements($rcvs);
$rcvs = Mailbox::FinalizeEmail($rcvs . "\r\n\r\n<!--lz_ref_link-->");
$mailbox = null;
if (!empty($row["group_id"]) && isset($GROUPS[$row["group_id"]]) && !empty($GROUPS[$row["group_id"]]->ChatEmailOut)) {
$mailbox = Mailbox::GetById($GROUPS[$row["group_id"]]->ChatEmailOut);
}
$mailbox = !empty($mailbox) ? $mailbox : $defmailbox;
if ((!empty($CONFIG["gl_soct"]) || $_custom) && !empty($row["transcript_receiver"])) {
sendMail($mailbox, $row["transcript_receiver"], $mailbox->Email, $rcvs, $subject);
}
if (!empty($CONFIG["gl_scto"]) && !$_custom) {
initData(array("INTERNAL"));
$receivers = array();
$resulti = queryDB(true, "SELECT `sender`,`receiver` FROM `" . DB_PREFIX . DATABASE_POSTS . "` WHERE `chat_id`='" . DBManager::RealEscape($row["chat_id"]) . "';");
if ($resulti) {
while ($rowi = DBManager::FetchArray($resulti)) {
if (!empty($INTERNAL[$rowi["sender"]]) && !in_array($rowi["sender"], $receivers)) {
$receivers[] = $rowi["sender"];
} else {
if (!empty($INTERNAL[$rowi["receiver"]]) && !in_array($rowi["receiver"], $receivers)) {
$receivers[] = $rowi["receiver"];
} else {
continue;
}
}
sendMail($mailbox, $INTERNAL[$receivers[count($receivers) - 1]]->Email, $mailbox->Email, $rcvs, $subject);
}
}
}
if (!empty($CONFIG["gl_sctg"]) && !$_custom) {
initData(array("GROUPS"));
sendMail($mailbox, $GROUPS[$row["group_id"]]->Email, $mailbox->Email, $rcvs, $subject);
}
if (!empty($mailbox) && !empty($CONFIG["gl_scct"])) {
if (!empty($CONFIG["gl_uvec"])) {
if (Mailbox::IsValidEmail($row["transcript_receiver"])) {
$fakeSender = $row["transcript_receiver"];
} else {
if (Mailbox::IsValidEmail($row["email"])) {
$fakeSender = $row["email"];
}
}
}
sendMail($mailbox, $CONFIG["gl_scct"], $mailbox->Email, $rcvs, $subject, false, null, $fakeSender);
}
if (!empty($row["voucher_id"])) {
$ticket = new CommercialChatVoucher(null, $row["voucher_id"]);
$ticket->Load();
$ticket->SendStatusEmail();
}
}
}
if (!empty($CONFIG["gl_rm_chats"]) && $CONFIG["gl_rm_chats_time"] == 0) {
queryDB(true, "DELETE FROM `" . DB_PREFIX . DATABASE_CHAT_ARCHIVE . "` WHERE `transcript_sent` = '1';");
}
}
function processTicketActions($count = 0)
{
global $GROUPS, $CONFIG;
$temporaryIds = array();
while (isset($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vc"])) {
$type = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vc"];
if ($type == "SetTicketStatus") {
$Ticket = new Ticket();
$Ticket->Id = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_va"];
if ($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"] != $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_2"]) {
$Ticket->Log(0, CALLER_SYSTEM_ID, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_2"]);
}
if (!empty($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vb"]) && $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vb"] != $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_3"]) {
$Ticket->Log(2, CALLER_SYSTEM_ID, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vb"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_3"]);
}
if ($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"] != $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_4"]) {
$Ticket->Log(3, CALLER_SYSTEM_ID, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_4"]);
}
$TicketEditor = new TicketEditor($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_va"]);
if (!empty($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vb"])) {
$TicketEditor->Editor = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vb"];
}
$TicketEditor->Status = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"];
$TicketEditor->GroupId = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"];
$TicketEditor->Save();
if ($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"] != $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_4"]) {
$Ticket->SetGroup($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"]);
}
$Ticket->Editor = $TicketEditor;
$Ticket->LoadMessages();
$Ticket->SetLastUpdate(time());
} else {
if ($type == "AddTicketEditorReply") {
$Ticket = new Ticket($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_va"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_3"]);
$Ticket->Group = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_4"];
$Ticket->Messages[0]->Id = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_6"];
$Ticket->Messages[0]->ChannelId = getId(32);
$Ticket->Messages[0]->Hash = $Ticket->GetHash(false);
$Ticket->Messages[0]->SenderUserId = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vb"];
$Ticket->Messages[0]->Type = 1;
$Ticket->Messages[0]->Email = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_2"];
$Ticket->Messages[0]->Text = Mailbox::FinalizeEmail($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"]);
$Ticket->Messages[0]->Subject = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_5"];
$Ticket->Messages[0]->Save($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_va"], time());
$acount = 7;
$att = array();
while (isset($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_" . $acount])) {
$att[$_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_" . $acount]] = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_" . $acount];
$Ticket->Messages[0]->ApplyAttachment($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_" . $acount++]);
}
$mailbox = Mailbox::GetById($GROUPS[$Ticket->Group]->TicketEmailOut, true);
$Ticket->SendEditorReply($mailbox, $Ticket->Messages[0]->Text, getPredefinedMessage($GROUPS[$Ticket->Group]->PredefinedMessages, $Ticket->Language), $att, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_5"]);
if (!empty($CONFIG["gl_ctor"])) {
$Ticket->LoadStatus();
$Ticket->Editor->Status = TICKET_STATUS_CLOSED;
$Ticket->Editor->Save();
}
$Ticket->SetLastUpdate(time());
} else {
if ($type == "SetTicketLanguage") {
$Ticket = new Ticket($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"]);
$Ticket->SetLanguage($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"]);
$Ticket->Log(1, CALLER_SYSTEM_ID, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_2"]);
$Ticket->SetLastUpdate(time());
} else {
if ($type == "DeleteTicketFromServer") {
$Ticket = new Ticket($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], "");
$Ticket->Destroy();
$Ticket->Log(7, CALLER_SYSTEM_ID, 0, 1);
$Ticket->SetLastUpdate(time());
} else {
if ($type == "AddComment") {
$Ticket = new TicketMessage($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"], "");
$Ticket->AddComment(CALLER_SYSTEM_ID, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_2"]);
$Ticket = new Ticket($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_2"], "");
$Ticket->SetLastUpdate(time());
} else {
if ($type == "LinkChat") {
if (!empty($temporaryIds[$_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"]])) {
$_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"] = $temporaryIds[$_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"]];
}
$Ticket = new Ticket($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], "");
$Ticket->LinkChat($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"], getId(32));
$Ticket->Log(5, CALLER_SYSTEM_ID, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"]);
$Ticket->SetLastUpdate(time());
} else {
if ($type == "LinkTicket") {
$Ticket = new Ticket($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], "");
$TicketSub = new Ticket($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"], "");
$counts[$Ticket->Id] = Ticket::GetMessageCount($Ticket->Id);
$counts[$TicketSub->Id] = Ticket::GetMessageCount($TicketSub->Id);
if ($counts[$Ticket->Id] > $counts[$TicketSub->Id]) {
$Ticket->LinkTicket($TicketSub->Id, getId(32));
} else {
$TicketSub->LinkTicket($Ticket->Id, getId(32));
}
$Ticket->SetLastUpdate(time());
} else {
if ($type == "EditMessage") {
$ticket = new Ticket($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"], "");
$message = new TicketMessage($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], "");
$message->Load();
$message->ChangeValue($ticket, 10, CALLER_SYSTEM_ID, $message->Fullname, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_2"]);
$message->ChangeValue($ticket, 11, CALLER_SYSTEM_ID, $message->Email, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_3"]);
$message->ChangeValue($ticket, 12, CALLER_SYSTEM_ID, $message->Company, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_4"]);
$message->ChangeValue($ticket, 13, CALLER_SYSTEM_ID, $message->Phone, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_5"]);
$message->ChangeValue($ticket, 14, CALLER_SYSTEM_ID, $message->Subject, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_6"]);
$message->ChangeValue($ticket, 15, CALLER_SYSTEM_ID, $message->Text, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_7"]);
$message->ApplyCustomFromPost($count, true, $ticket, CALLER_SYSTEM_ID);
$message->Save($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"], true);
$ticket->SetLastUpdate(time(), false);
} else {
if ($type == "CreateTicket") {
$Ticket = new Ticket(getObjectId("ticket_id", DATABASE_TICKETS), "");
$temporaryIds[$_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_11"]] = $Ticket->Id;
$Ticket->Messages[0]->Id = $Ticket->Id;
$Ticket->Messages[0]->ChannelId = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_4"];
$Ticket->CreationType = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_3"];
$Ticket->Group = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_6"];
$Ticket->Language = strtoupper(trim($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_10"]));
$Ticket->Messages[0]->Fullname = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"];
$Ticket->Messages[0]->Email = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"];
$Ticket->Messages[0]->Text = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_2"];
$Ticket->Messages[0]->Company = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_7"];
$Ticket->Messages[0]->Phone = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_8"];
$Ticket->Messages[0]->Type = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_9"];
$Ticket->Messages[0]->Subject = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_15"];
$Ticket->Messages[0]->ApplyCustomFromPost($count);
$cid = 0;
while (isset($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_" . $cid])) {
$value = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_" . $cid++];
if (strpos($value, "[att]") === 0) {
$Ticket->Messages[0]->ApplyAttachment(base64_decode(str_replace("[att]", "", $value)));
} else {
if (strpos($value, "[com]") === 0) {
$Ticket->Messages[0]->AddComment(CALLER_SYSTEM_ID, $Ticket->Id, base64_decode(str_replace("[com]", "", $value)));
}
}
}
$Ticket->Messages[0]->LoadAttachments();
if (!empty($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_4"])) {
$email = new TicketEmail($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_4"], false, "");
$email->LoadAttachments();
foreach ($email->Attachments as $rid => $res) {
if (empty($Ticket->Messages[0]->Attachments[$rid])) {
processResource(CALLER_SYSTEM_ID, $rid, "", RESOURCE_TYPE_FILE_INTERNAL, "", true, 100, 1, 0);
}
}
$email->Destroy();
}
$Ticket->Save();
$TicketEditor = new TicketEditor($Ticket->Id);
$TicketEditor->Editor = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_13"];
$TicketEditor->Status = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_12"];
$TicketEditor->GroupId = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_14"];
$TicketEditor->Save();
$Ticket->Log(6, CALLER_SYSTEM_ID, $Ticket->Id, "");
$Ticket->SetLastUpdate(time());
} else {
if ($type == "SetEmailStatus") {
$Email = new TicketEmail($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_2"]);
$Email->SetStatus();
} else {
if ($type == "ForwardMessage") {
$message = new TicketMessage($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], "");
$message->Load();
$message->Forward($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_2"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_3"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_4"]);
$ticket = new Ticket($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_5"], "");
$ticket->Log(9, CALLER_SYSTEM_ID, $message->Id, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_2"]);
} else {
if ($type == "MoveMessageIntoTicket") {
$message = new TicketMessage($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"], "");
$message->Load(true);
$message->ChannelId = getId(32);
$ticket = new Ticket($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], "");
$ticket->Load();
$ticket->Id = $message->Id = getObjectId("ticket_id", DATABASE_TICKETS);
$ticket->Messages = array();
$ticket->Messages[0] = $message;
$ticket->Save();
$ticket->Log(8, CALLER_SYSTEM_ID, $ticket->Id, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"]);
$message->SaveAttachments();
$message->SaveComments($ticket->Id);
} else {
if ($type == "DeleteAttachment") {
processResource(CALLER_SYSTEM_ID, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], "", RESOURCE_TYPE_FILE_INTERNAL, "", true, "100", "1");
}
}
}
}
}
}
}
}
}
}
}
}
}
$count++;
}
if ($count > 0) {
CacheManager::SetDataUpdateTime(DATA_UPDATE_KEY_TICKETS);
CacheManager::SetDataUpdateTime(DATA_UPDATE_KEY_EMAILS);
}
}
static function SendTicketAutoresponder($_ticket, $_language, $_customs = true, $details = "", $cv = "", $pdm = null)
{
global $INPUTS, $CONFIG, $GROUPS;
$message = "%details%\r\n\r\n%mailtext%\r\n\r\n";
$wordcount = str_words_count($message);
if (!empty($GROUPS[$_ticket->Group]->PredefinedMessages)) {
$pdm = getPredefinedMessage($GROUPS[$_ticket->Group]->PredefinedMessages, $_language);
if (!empty($pdm->EmailTicket)) {
$message = $pdm->EmailTicket;
}
}
if ($INPUTS[111]->Active && !empty($_ticket->Messages[0]->Fullname)) {
$details .= strip_tags($INPUTS[111]->Caption) . " " . $_ticket->Messages[0]->Fullname . "\r\n";
}
if (!empty($_ticket->Email)) {
$details .= strip_tags($INPUTS[112]->Caption) . " " . $_ticket->Messages[0]->Email . "\r\n";
}
if ($INPUTS[113]->Active && !empty($_ticket->Messages[0]->Company)) {
$details .= strip_tags($INPUTS[113]->Caption) . " " . $_ticket->Messages[0]->Company . "\r\n";
}
if (($INPUTS[116]->Active || $_ticket->Messages[0]->CallMeBack) && !empty($_ticket->Messages[0]->Phone)) {
$details .= strip_tags($INPUTS[116]->Caption) . " " . $_ticket->Messages[0]->Phone . "\r\n";
}
$message = str_replace("%mailtext%", $_ticket->Messages[0]->Text, $message);
$message = str_replace("%external_phone%", $_ticket->Messages[0]->Phone, $message);
$message = str_replace("%external_name%", $_ticket->Messages[0]->Fullname, $message);
$message = str_replace("%external_email%", $_ticket->Messages[0]->Email, $message);
$message = str_replace("%website_name%", $CONFIG["gl_site_name"], $message);
if ($_customs && ++$wordcount > 0) {
foreach ($INPUTS as $index => $input) {
if ($input->Active && $input->Custom && !isset($_ticket->Group->TicketInputsHidden[$index])) {
if ($input->Type == "CheckBox") {
$details .= strip_tags($input->Caption) . " " . ($cv = !empty($_ticket->Messages[0]->Customs[$index]) ? "<!--lang_client_yes-->" : "<!--lang_client_no-->") . "\r\n";
} else {
if (!empty($_ticket->Messages[0]->Customs[$index]) || $input->Type == "ComboBox") {
$details .= strip_tags($input->Caption) . " " . ($cv = $input->GetClientValue($_ticket->Messages[0]->Customs[$index])) . "\r\n";
}
}
$message = str_replace("%custom" . $index . "%", $cv, $message);
}
}
}
$message = str_replace("%localdate%", date("r"), $message);
$message = str_replace(array("%group_name%", "%group_id%"), $_ticket->Group, $message);
$message = str_replace("%group_description%", $GROUPS[$_ticket->Group]->GetDescription($_ticket->Language), $message);
$message = str_replace("%details%", $details, $message);
$message = str_replace("%external_ip%", getIP(), $message);
$message = str_replace("%ticket_id%", $_ticket->Id, $message);
$message = Mailbox::FinalizeEmail($message . "\r\n\r\n<!--lz_ref_link-->");
$mailbox = Mailbox::GetDefaultOutgoing();
$_ticket->SendAutoresponder($mailbox, applyReplacements($message), $pdm, array());
}
