case 'actionplan':
$slatarget = $servicelevel->action_plan_mins;
break;
case 'solution':
$slatarget = $servicelevel->resolution_days * $working_day_mins;
break;
default:
$slaremain = 0;
$slatarget = 0;
}
if ($slatarget > 0) {
$slaremain = $slatarget - $target->since;
} else {
$slaremain = 0;
}
$targettype = target_type_name($target->type);
// Get next review time
$reviewsince = incident_get_next_review($incidentid);
// time since last review in minutes
$reviewtarget = $servicelevel->review_days * $working_day_mins;
// how often reviews should happen in minutes
if ($reviewtarget > 0) {
$reviewremain = $reviewtarget - $reviewsince;
} else {
$reviewremain = 0;
}
// Color the title bar according to the SLA and priority
$class = '';
if ($slaremain != 0 and $incident->status != 2) {
if ($slaremain - $slatarget * ((100 - $CONFIG['notice_threshold']) / 100) < 0) {
$class = 'notice';
echo "<p align='center'>{$strServiceLevel}: {$servicelevel_tag}</p>";
// Create an array containing the service level history
$slahistory = incident_sla_history($incidentid);
if (count($slahistory) >= 1) {
echo "<table align='center'>";
echo "<tr><th>{$strEvent}</th><th>{$strUser}</th><th>{$strTarget}</th><th>{$strActual}</th><th>{$strDateAndTime}</th></tr>\n";
foreach ($slahistory as $history) {
if ($history['targetmet'] == FALSE) {
$class = 'critical';
} else {
$class = 'shade2';
}
echo "<tr class='{$class}'>";
echo "<td>";
echo icon($slatypes[$history['targetsla']]['icon'], 16) . " ";
echo target_type_name($history['targetsla']) . "</td>";
echo "<td>";
if (!empty($history['userid'])) {
echo user_realname($history['userid'], TRUE);
}
echo "</td>";
echo "<td>" . format_workday_minutes($history['targettime']) . "</td>";
echo "<td>";
if ($history['timestamp'] == 0) {
echo "<em>";
}
echo format_workday_minutes($history['actualtime']);
if ($history['timestamp'] == 0) {
echo "</em>";
}
echo "</td>";
