function HelpDesk_notifyOwnerOnTicketChange($entityData)
{
    global $HELPDESK_SUPPORT_NAME, $HELPDESK_SUPPORT_EMAIL_ID;
    $moduleName = $entityData->getModuleName();
    $wsId = $entityData->getId();
    $parts = explode('x', $wsId);
    $entityId = $parts[1];
    $isNew = $entityData->isNew();
    if (!$isNew) {
        $reply = 'Re : ';
    } else {
        $reply = '';
    }
    // SalesPlatform.ru begin
    $subject = ' [ ' . getTranslatedString('Ticket No', $moduleName) . ' ' . $entityData->get('ticket_no') . ' ] ' . $reply . $entityData->get('ticket_title');
    //$subject = $entityData->get('ticket_no') . ' [ '.getTranslatedString('LBL_TICKET_ID', $moduleName)
    //					.' : '.$entityId.' ] '.$reply.$entityData->get('ticket_title');
    // SalesPlatform.ru end
    $email_body = HelpDesk::getTicketEmailContents($entityData, true);
    if (PerformancePrefs::getBoolean('NOTIFY_OWNER_EMAILS', true) === true) {
        //send mail to the assigned to user and the parent to whom this ticket is assigned
        require_once 'modules/Emails/mail.php';
        $wsAssignedUserId = $entityData->get('assigned_user_id');
        $userIdParts = explode('x', $wsAssignedUserId);
        $ownerId = $userIdParts[1];
        $ownerType = vtws_getOwnerType($ownerId);
        if ($ownerType == 'Users') {
            $to_email = getUserEmailId('id', $ownerId);
        }
        if ($ownerType == 'Groups') {
            $to_email = implode(',', getDefaultAssigneeEmailIds($ownerId));
        }
        if ($to_email != '') {
            if ($isNew) {
                $mail_status = send_mail('HelpDesk', $to_email, $HELPDESK_SUPPORT_NAME, $HELPDESK_SUPPORT_EMAIL_ID, $subject, $email_body);
            } else {
                $entityDelta = new VTEntityDelta();
                $statusHasChanged = $entityDelta->hasChanged($entityData->getModuleName(), $entityId, 'ticketstatus');
                $solutionHasChanged = $entityDelta->hasChanged($entityData->getModuleName(), $entityId, 'solution');
                $ownerHasChanged = $entityDelta->hasChanged($entityData->getModuleName(), $entityId, 'assigned_user_id');
                $descriptionHasChanged = $entityDelta->hasChanged($entityData->getModuleName(), $entityId, 'description');
                if ($statusHasChanged && $entityData->get('ticketstatus') == "Closed" || $solutionHasChanged || $ownerHasChanged || $descriptionHasChanged) {
                    $mail_status = send_mail('HelpDesk', $to_email, $HELPDESK_SUPPORT_NAME, $HELPDESK_SUPPORT_EMAIL_ID, $subject, $email_body);
                }
            }
            $mail_status_str = $to_email . "=" . $mail_status . "&&&";
        } else {
            $mail_status_str = "'" . $to_email . "'=0&&&";
        }
        if ($mail_status != '') {
            $mail_error_status = getMailErrorString($mail_status_str);
        }
    }
}
Beispiel #2
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    $parenttab = getParentTab();
}
$log->debug("Saved record with id of " . $return_id);
//Asha: Added Check to see if the mode is User Creation and if yes, then sending the email notification to the User with Login details.
if ($_REQUEST['mode'] == 'create') {
    global $app_strings, $mod_strings, $default_charset;
    require_once 'modules/Emails/mail.php';
    $user_emailid = $focus->column_fields['email1'];
    $subject = $mod_strings['User Login Details'];
    $email_body = $app_strings['MSG_DEAR'] . " " . $focus->column_fields['last_name'] . ",<br><br>";
    $email_body .= $app_strings['LBL_PLEASE_CLICK'] . " <a href='" . $site_URL . "' target='_blank'>" . $app_strings['LBL_HERE'] . "</a> " . $mod_strings['LBL_TO_LOGIN'] . "<br><br>";
    $email_body .= $mod_strings['LBL_USER_NAME'] . " : " . $focus->column_fields['user_name'] . "<br>";
    $email_body .= $mod_strings['LBL_PASSWORD'] . " : " . $focus->column_fields['user_password'] . "<br>";
    $email_body .= $mod_strings['LBL_ROLE_NAME'] . " : " . getRoleName($_POST['user_role']) . "<br>";
    $email_body .= "<br>" . $app_strings['MSG_THANKS'] . "<br>" . $current_user->user_name;
    $email_body = htmlentities($email_body, ENT_QUOTES, $default_charset);
    $mail_status = send_mail('Users', $user_emailid, $HELPDESK_SUPPORT_NAME, $HELPDESK_SUPPORT_EMAIL_ID, $subject, $email_body);
    if ($mail_status != 1) {
        $mail_status_str = $user_emailid . "=" . $mail_status . "&&&";
        $error_str = getMailErrorString($mail_status_str);
    }
}
$location = "Location: index.php?action=" . vtlib_purify($return_action) . "&module=" . vtlib_purify($return_module) . "&record=" . vtlib_purify($return_id);
if ($_REQUEST['modechk'] != 'prefview') {
    $location .= "&parenttab=" . vtlib_purify($parenttab);
}
if ($error_str != '') {
    $user = $focus->column_fields['user_name'];
    $location .= "&user={$user}&{$error_str}";
}
header($location);