function HelpDesk_notifyOwnerOnTicketChange($entityData)
{
global $HELPDESK_SUPPORT_NAME, $HELPDESK_SUPPORT_EMAIL_ID;
$moduleName = $entityData->getModuleName();
$wsId = $entityData->getId();
$parts = explode('x', $wsId);
$entityId = $parts[1];
$isNew = $entityData->isNew();
if (!$isNew) {
$reply = 'Re : ';
} else {
$reply = '';
}
// SalesPlatform.ru begin
$subject = ' [ ' . getTranslatedString('Ticket No', $moduleName) . ' ' . $entityData->get('ticket_no') . ' ] ' . $reply . $entityData->get('ticket_title');
//$subject = $entityData->get('ticket_no') . ' [ '.getTranslatedString('LBL_TICKET_ID', $moduleName)
// .' : '.$entityId.' ] '.$reply.$entityData->get('ticket_title');
// SalesPlatform.ru end
$email_body = HelpDesk::getTicketEmailContents($entityData, true);
if (PerformancePrefs::getBoolean('NOTIFY_OWNER_EMAILS', true) === true) {
//send mail to the assigned to user and the parent to whom this ticket is assigned
require_once 'modules/Emails/mail.php';
$wsAssignedUserId = $entityData->get('assigned_user_id');
$userIdParts = explode('x', $wsAssignedUserId);
$ownerId = $userIdParts[1];
$ownerType = vtws_getOwnerType($ownerId);
if ($ownerType == 'Users') {
$to_email = getUserEmailId('id', $ownerId);
}
if ($ownerType == 'Groups') {
$to_email = implode(',', getDefaultAssigneeEmailIds($ownerId));
}
if ($to_email != '') {
if ($isNew) {
$mail_status = send_mail('HelpDesk', $to_email, $HELPDESK_SUPPORT_NAME, $HELPDESK_SUPPORT_EMAIL_ID, $subject, $email_body);
} else {
$entityDelta = new VTEntityDelta();
$statusHasChanged = $entityDelta->hasChanged($entityData->getModuleName(), $entityId, 'ticketstatus');
$solutionHasChanged = $entityDelta->hasChanged($entityData->getModuleName(), $entityId, 'solution');
$ownerHasChanged = $entityDelta->hasChanged($entityData->getModuleName(), $entityId, 'assigned_user_id');
$descriptionHasChanged = $entityDelta->hasChanged($entityData->getModuleName(), $entityId, 'description');
if ($statusHasChanged && $entityData->get('ticketstatus') == "Closed" || $solutionHasChanged || $ownerHasChanged || $descriptionHasChanged) {
$mail_status = send_mail('HelpDesk', $to_email, $HELPDESK_SUPPORT_NAME, $HELPDESK_SUPPORT_EMAIL_ID, $subject, $email_body);
}
}
$mail_status_str = $to_email . "=" . $mail_status . "&&&";
} else {
$mail_status_str = "'" . $to_email . "'=0&&&";
}
if ($mail_status != '') {
$mail_error_status = getMailErrorString($mail_status_str);
}
}
}
$parenttab = getParentTab();
}
$log->debug("Saved record with id of " . $return_id);
//Asha: Added Check to see if the mode is User Creation and if yes, then sending the email notification to the User with Login details.
if ($_REQUEST['mode'] == 'create') {
global $app_strings, $mod_strings, $default_charset;
require_once 'modules/Emails/mail.php';
$user_emailid = $focus->column_fields['email1'];
$subject = $mod_strings['User Login Details'];
$email_body = $app_strings['MSG_DEAR'] . " " . $focus->column_fields['last_name'] . ",<br><br>";
$email_body .= $app_strings['LBL_PLEASE_CLICK'] . " <a href='" . $site_URL . "' target='_blank'>" . $app_strings['LBL_HERE'] . "</a> " . $mod_strings['LBL_TO_LOGIN'] . "<br><br>";
$email_body .= $mod_strings['LBL_USER_NAME'] . " : " . $focus->column_fields['user_name'] . "<br>";
$email_body .= $mod_strings['LBL_PASSWORD'] . " : " . $focus->column_fields['user_password'] . "<br>";
$email_body .= $mod_strings['LBL_ROLE_NAME'] . " : " . getRoleName($_POST['user_role']) . "<br>";
$email_body .= "<br>" . $app_strings['MSG_THANKS'] . "<br>" . $current_user->user_name;
$email_body = htmlentities($email_body, ENT_QUOTES, $default_charset);
$mail_status = send_mail('Users', $user_emailid, $HELPDESK_SUPPORT_NAME, $HELPDESK_SUPPORT_EMAIL_ID, $subject, $email_body);
if ($mail_status != 1) {
$mail_status_str = $user_emailid . "=" . $mail_status . "&&&";
$error_str = getMailErrorString($mail_status_str);
}
}
$location = "Location: index.php?action=" . vtlib_purify($return_action) . "&module=" . vtlib_purify($return_module) . "&record=" . vtlib_purify($return_id);
if ($_REQUEST['modechk'] != 'prefview') {
$location .= "&parenttab=" . vtlib_purify($parenttab);
}
if ($error_str != '') {
$user = $focus->column_fields['user_name'];
$location .= "&user={$user}&{$error_str}";
}
header($location);