/**
* Add summary to case
*
* @param Request $request
* @param integer $caseId
*
* @return view
*/
public function addSummary(Request $request, $caseId)
{
$summary = new Summary();
$summary->case_id = $caseId;
$summary->user_id = Auth::user()->id;
$summary->summary = $request->input('summary');
$summary->save();
$case = $this->case->find($caseId);
$this->case->openCase($case);
Session::flash('flash_success', trans('crm-launcher::success.summary_added'));
return back();
}
/**
* Links case to user (person who replied)
*
* @param object $case
*
* @return void
*/
private function linkCaseToUser($case)
{
$case = $this->case->find($case->id);
if (!$case->users->contains(Auth::user()->id)) {
$case->users()->attach(Auth::user()->id);
}
}
/**
* Update case with newest Facebook or Tweet id
* @param integer $caseId
* @param integer $messageId
* @param string $type
* @return void
*/
private function updateCase($caseId, $type, $messageId)
{
$case = $this->case->find($caseId);
if ($type == 'twitter') {
$case->latest_tweet_id = $messageId;
} else {
$case->latest_fb_id = $messageId;
}
$case->save();
}
/**
* Gets average helpers per case
*
* @return integer
*/
private function getAvgHelpers()
{
$cases = $this->case->ClosedCases();
$counter = 0;
foreach ($cases as $key => $case) {
$counter += count($case->users);
}
if ($counter > 0) {
return round($counter / count($cases), 1);
}
return 0;
}
/**
* Inserts new case in DB
* @param string $type
* @param array $message
* @param object $contact
* @return object
*/
public function createCase($type, $message, $contact)
{
$case = new CaseOverview();
$case->contact_id = $contact->id;
if ($type == 'twitter_mention') {
$case->origin = "Twitter mention";
} else {
if ($type == 'twitter_direct') {
$case->origin = "Twitter direct";
} else {
if ($type == 'facebook_post') {
$case->origin = "Facebook post";
} else {
if ($type == "facebook_private") {
$case->origin = 'Facebook private';
}
}
}
}
$case->status = 0;
$case->save();
return $case;
}