/**
* @param Message $message
*/
public function process(Message $message)
{
$diamanteUser = $this->diamanteUserService->getUserByEmail($message->getFrom()->getEmail());
if (is_null($diamanteUser) || !$diamanteUser->isDiamanteUser()) {
$id = $this->diamanteUserService->createDiamanteUser($this->prepareCreateUserCommand($message->getFrom()));
$diamanteUser = new User($id, User::TYPE_DIAMANTE);
}
$attachments = $message->getAttachments();
if (!$message->getReference()) {
$defaultBranch = (int) $this->configManager->get('diamante_desk.default_branch');
if (is_null($defaultBranch)) {
throw new \RuntimeException("Invalid configuration, default branch should be configured");
}
$branch = $this->branchService->getBranch($defaultBranch);
$assigneeId = $branch->getDefaultAssigneeId() ? $branch->getDefaultAssigneeId() : null;
$ticket = $this->messageReferenceService->createTicket($message, $defaultBranch, (string) $diamanteUser, $assigneeId, $attachments);
} else {
$ticket = $this->messageReferenceService->createCommentForTicket($message->getContent(), (string) $diamanteUser, $message->getReference(), $attachments);
}
$this->processWatchers($message, $ticket);
}
/**
* @param Message $message
*/
public function process(Message $message)
{
$email = $message->getFrom()->getEmail();
$diamanteUser = $this->diamanteUserRepository->findUserByEmail($email);
$type = User::TYPE_DIAMANTE;
if (is_null($diamanteUser)) {
$sender = $message->getFrom();
$diamanteUser = $this->diamanteUserFactory->create($email, $sender->getFirstName(), $sender->getLastName());
$this->diamanteUserRepository->store($diamanteUser);
}
$reporterId = $diamanteUser->getId();
$reporter = new User($reporterId, $type);
$attachments = $message->getAttachments();
if (!$message->getReference()) {
$branchId = $this->getAppropriateBranch($message->getFrom()->getEmail(), $message->getTo());
$assigneeId = $this->branchEmailConfigurationService->getBranchDefaultAssignee($branchId);
$ticket = $this->messageReferenceService->createTicket($message->getMessageId(), $branchId, $message->getSubject(), $message->getContent(), $reporter, $assigneeId, $attachments);
} else {
$this->eventDispatcher->removeListener('commentWasAddedToTicket', array($this->ticketNotificationsSubscriber, 'processEvent'));
$ticket = $this->messageReferenceService->createCommentForTicket($message->getContent(), $reporter, $message->getReference(), $attachments);
}
$this->processWatchers($message, $ticket);
}