/**
* Creates Ticket and Message Reference fot it
*
* @param $messageId
* @param $branchId
* @param $subject
* @param $description
* @param $reporter
* @param $assigneeId
* @param array $attachments
* @return \Diamante\DeskBundle\Model\Ticket\Ticket
* @throws \RuntimeException if unable to load required branch, reporter, assignee
*/
public function createTicket($messageId, $branchId, $subject, $description, $reporter, $assigneeId, array $attachments = null)
{
if (empty($subject)) {
$subject = self::EMPTY_SUBJECT_PLACEHOLDER;
}
$this->ticketBuilder->setSubject($subject)->setDescription($description)->setBranchId($branchId)->setReporter($reporter)->setAssigneeId($assigneeId)->setSource(Source::EMAIL);
$ticket = $this->ticketBuilder->build();
if ($attachments) {
$this->createAttachments($attachments, $ticket);
}
$this->ticketRepository->store($ticket);
$this->createMessageReference($messageId, $ticket);
$this->em->detach($ticket);
$this->dispatchEvents($ticket);
return $ticket;
}
/**
* Create Ticket
* @param Command\CreateTicketCommand $command
* @return Ticket
*
* @throws ForbiddenException
*/
public function createTicket(Command\CreateTicketCommand $command)
{
$this->isGranted('CREATE', 'Entity:DiamanteDeskBundle:Ticket');
\Assert\that($command->attachmentsInput)->nullOr()->all()->isInstanceOf('Diamante\\DeskBundle\\Api\\Dto\\AttachmentInput');
$this->ticketBuilder->setSubject($command->subject)->setDescription($command->description)->setBranchId($command->branch)->setReporter($command->reporter)->setAssignee($command->assignee)->setPriority($command->priority)->setSource($command->source)->setStatus($command->status)->setTags($command->tags);
$ticket = $this->ticketBuilder->build();
$this->createAttachments($command, $ticket);
$this->doctrineRegistry->getManager()->persist($ticket);
$this->doctrineRegistry->getManager()->flush();
if ($this->loggedUser instanceof OroUser) {
$this->tagManager->saveTagging($ticket);
$ticket->setTags(null);
$this->loadTagging($ticket);
}
$this->dispatchWorkflowEvent($this->doctrineRegistry, $this->dispatcher, $ticket);
return $ticket;
}
/**
* @test
*/
public function thatTicketCreatesWithAttachments()
{
$branchId = 1;
$assigneeId = 3;
$reporter = $this->createReporter();
$this->ticketBuilder->expects($this->once())->method('setSubject')->with(self::SUBJECT)->will($this->returnValue($this->ticketBuilder));
$this->ticketBuilder->expects($this->once())->method('setDescription')->with(self::DESCRIPTION)->will($this->returnValue($this->ticketBuilder));
$this->ticketBuilder->expects($this->once())->method('setBranchId')->with($branchId)->will($this->returnValue($this->ticketBuilder));
$this->ticketBuilder->expects($this->once())->method('setReporter')->with((string) $reporter)->will($this->returnValue($this->ticketBuilder));
$this->ticketBuilder->expects($this->once())->method('setAssigneeId')->with($assigneeId)->will($this->returnValue($this->ticketBuilder));
$this->ticketBuilder->expects($this->once())->method('setSource')->with(Source::EMAIL)->will($this->returnValue($this->ticketBuilder));
$this->ticketBuilder->expects($this->once())->method('build')->will($this->returnValue($this->ticket));
$this->attachmentManager->expects($this->once())->method('createNewAttachment')->with($this->equalTo(self::DUMMY_FILENAME), $this->equalTo(self::DUMMY_FILE_CONTENT), $this->equalTo($this->ticket));
$this->ticketRepository->expects($this->once())->method('store')->with($this->equalTo($this->ticket));
$messageReference = new MessageReference(self::DUMMY_MESSAGE_ID, $this->ticket);
$this->messageReferenceRepository->expects($this->once())->method('store')->with($this->equalTo($messageReference));
$this->ticket->expects($this->atLeastOnce())->method('getRecordedEvents')->will($this->returnValue(array()));
$this->messageReferenceService->createTicket(self::DUMMY_MESSAGE_ID, $branchId, self::SUBJECT, self::DESCRIPTION, $reporter, $assigneeId, $this->attachments());
}
/**
* Create Ticket
* @param CreateTicketCommand $command
* @return \Diamante\DeskBundle\Model\Ticket\Ticket
* @throws \RuntimeException if unable to load required branch, reporter, assignee
*/
public function createTicket(CreateTicketCommand $command)
{
$this->isGranted('CREATE', 'Entity:DiamanteDeskBundle:Ticket');
\Assert\that($command->attachmentsInput)->nullOr()->all()->isInstanceOf('Diamante\\DeskBundle\\Api\\Dto\\AttachmentInput');
$this->ticketBuilder->setSubject($command->subject)->setDescription($command->description)->setBranchId($command->branch)->setReporter($command->reporter)->setAssigneeId($command->assignee)->setPriority($command->priority)->setSource($command->source)->setStatus($command->status)->setTags($command->tags);
$ticket = $this->ticketBuilder->build();
if (is_array($command->attachmentsInput) && false === empty($command->attachmentsInput)) {
foreach ($command->attachmentsInput as $each) {
$this->attachmentManager->createNewAttachment($each->getFilename(), $each->getContent(), $ticket);
}
}
$this->ticketRepository->store($ticket);
if ($this->securityFacade->getOrganization()) {
$this->tagManager->saveTagging($ticket);
}
$this->em->detach($ticket);
$this->dispatchEvents($ticket);
return $ticket;
}
/**
* @test
*/
public function thatTicketCreatesWithDefaultStatusAndAttachments()
{
$branchId = 1;
$reporterId = 2;
$assigneeId = 3;
$status = Status::NEW_ONE;
$priority = Priority::PRIORITY_LOW;
$source = Source::PHONE;
$number = new TicketSequenceNumber(null);
$reporter = $this->createReporter($reporterId);
$ticket = new Ticket(UniqueId::generate(), $number, self::SUBJECT, self::DESCRIPTION, $this->createBranch(), $reporter, $this->createAssignee(), new Source($source), new Priority($priority), new Status($status));
$this->ticketBuilder->expects($this->once())->method('setSubject')->with(self::SUBJECT)->will($this->returnValue($this->ticketBuilder));
$this->ticketBuilder->expects($this->once())->method('setDescription')->with(self::DESCRIPTION)->will($this->returnValue($this->ticketBuilder));
$this->ticketBuilder->expects($this->once())->method('setBranchId')->with($branchId)->will($this->returnValue($this->ticketBuilder));
$this->ticketBuilder->expects($this->once())->method('setReporter')->with((string) $reporter)->will($this->returnValue($this->ticketBuilder));
$this->ticketBuilder->expects($this->once())->method('setAssigneeId')->with($assigneeId)->will($this->returnValue($this->ticketBuilder));
$this->ticketBuilder->expects($this->once())->method('setSource')->with($source)->will($this->returnValue($this->ticketBuilder));
$this->ticketBuilder->expects($this->once())->method('setPriority')->with($priority)->will($this->returnValue($this->ticketBuilder));
$this->ticketBuilder->expects($this->once())->method('setStatus')->with(null)->will($this->returnValue($this->ticketBuilder));
$this->ticketBuilder->expects($this->once())->method('build')->will($this->returnValue($ticket));
$attachmentInputs = $this->attachmentInputs();
$this->attachmentManager->expects($this->exactly(count($attachmentInputs)))->method('createNewAttachment')->with($this->isType(\PHPUnit_Framework_Constraint_IsType::TYPE_STRING), $this->isType(\PHPUnit_Framework_Constraint_IsType::TYPE_STRING), $this->equalTo($ticket));
$this->ticketRepository->expects($this->once())->method('store')->with($this->equalTo($ticket));
$this->authorizationService->expects($this->once())->method('isActionPermitted')->with($this->equalTo('CREATE'), $this->equalTo('Entity:DiamanteDeskBundle:Ticket'))->will($this->returnValue(true));
$command = new CreateTicketCommand();
$command->branch = $branchId;
$command->subject = self::SUBJECT;
$command->description = self::DESCRIPTION;
$command->reporter = (string) $reporter;
$command->assignee = $assigneeId;
$command->priority = $priority;
$command->source = $source;
$command->status = null;
$command->attachmentsInput = $attachmentInputs;
$this->ticketService->createTicket($command);
}