/**
* Checks for a ticket and increases instance count if found
* Creates new ticket if not
*
* NOTE: This method is called by Rappture
* TODO: Create a proper API
*
* option = 'com_support';
* task = 'create';
* no_html = 1;
* type = 1;
* sesstoken (optional)
*
* login (optional) default: automated
* severity (optional) default: normal
* category (optional) default: Tools
* summary (optional) default: first 75 characters of report
* report
* email (optional) default: supportemail
* name (optional) default: Automated Error Report
* os (optional)
* browser (optional)
* ip (optional)
* hostname (optional)
* uas (optional)
* referrer (optional)
* cookies (optional) default: 1 (since it's coming from rappture we assume they're already logged in and thus have cookies enabled)
* section (optional)
* upload (optional)
*
* @return string
*/
public function createTask()
{
// trim and addslashes all posted items
$incoming = array_map('trim', $_POST);
$incoming = array_map('addslashes', $incoming);
// initiate class and bind posted items to database fields
$row = new Ticket();
if (!$row->bind($incoming)) {
echo $row->getError();
return;
}
$row->set('summary', $row->content('clean', 200));
// Check for a session token
$sessnum = '';
if ($sess = Request::getVar('sesstoken', '')) {
include_once PATH_CORE . DS . 'components' . DS . 'com_tools' . DS . 'helpers' . DS . 'utils.php';
$mwdb = \Components\Tools\Helpers\Utils::getMWDBO();
// retrieve the username and IP from session with this session token
$query = "SELECT * FROM session WHERE session.sesstoken=" . $this->database->quote($sess) . " LIMIT 1";
$mwdb->setQuery($query);
$viewperms = $mwdb->loadObjectList();
if ($viewperms) {
foreach ($viewperms as $sinfo) {
$row->set('login', $sinfo->username);
$row->set('ip', $sinfo->remoteip);
$sessnum = $sinfo->sessnum;
}
// get user's infor from login
$user = User::getInstance($row->get('login'));
$row->set('name', $user->get('name'));
$row->set('email', $user->get('email'));
}
}
$row->set('login', $row->get('login') ? $row->get('login') : 'automated');
// check for an existing ticket with this report
$summary = $row->get('summary');
if (strstr($summary, '"') || strstr($summary, "'")) {
$summary = str_replace("\\'", "\\\\\\\\\\'", $summary);
$summary = str_replace('\\"', '\\\\\\\\\\"', $summary);
$query = "SELECT id FROM `#__support_tickets` WHERE LOWER(summary) LIKE " . $this->database->quote('%' . strtolower($summary) . '%') . " AND type=1 LIMIT 1";
}
$query = "SELECT id FROM `#__support_tickets` WHERE LOWER(summary) LIKE " . $this->database->quote('%' . strtolower($summary) . '%') . " AND type=1 LIMIT 1";
$this->database->setQuery($query);
if ($ticket = $this->database->loadResult()) {
$changelog = '';
// open existing ticket if closed
$oldticket = new Ticket($ticket);
$oldticket->set('instances', $oldticket->get('instances') + 1);
if (!$oldticket->isOpen()) {
$before = new Ticket($ticket);
$oldticket->set('open', 1);
$oldticket->set('status', 1);
$oldticket->set('resolved', '');
$rowc = new Comment();
$rowc->set('ticket', $ticket);
$rowc->set('comment', '');
$rowc->set('created', Date::toSql());
$rowc->set('created_by', User::get('id'));
$rowc->set('access', 1);
// Compare fields to find out what has changed for this ticket and build a changelog
$rowc->changelog()->diff($before, $oldticket);
if (!$rowc->store(true)) {
echo $rowc->getError();
return;
}
}
// store new content
if (!$oldticket->store(true)) {
echo $oldticket->getError();
return;
}
$status = $oldticket->status('text');
$count = $oldticket->get('instances');
} else {
// set some defaults
$row->set('status', 0);
$row->set('open', 1);
$row->set('created', Date::toSql());
$row->set('severity', $row->get('severity') ? $row->get('severity') : 'normal');
$row->set('category', $row->get('category') ? $row->get('category') : Lang::txt('COM_SUPPORT_CATEGORY_TOOLS'));
$row->set('resolved', '');
$row->set('email', $row->get('email') ? $row->get('email') : $this->_data['supportemail']);
$row->set('name', $row->get('name') ? $row->get('name') : Lang::txt('COM_SUPPORT_AUTOMATED_REPORT'));
$row->set('cookies', $row->get('cookies') ? $row->get('cookies') : 1);
$row->set('instances', 1);
$row->set('section', $row->get('section') ? $row->get('section') : 1);
$row->set('type', 1);
// store new content
if (!$row->store(true)) {
echo $row->getError();
return;
}
$row->tag($incoming['tags'], User::get('id'), 1);
if ($attachment = $this->uploadTask($row->get('id'))) {
$row->set('report', $row->get('report') . "\n\n" . $attachment);
if (!$row->store()) {
$this->setError($row->getError());
}
}
$ticket = $row->get('id');
$status = 'new';
$count = 1;
}
echo 'Ticket #' . $ticket . ' (' . $status . ') ' . $count . ' times';
}
