/**
* Creates a new Ticket model.
* If creation is successful, the browser will be redirected to the 'view' page.
* @return mixed
*/
public function actionCreate()
{
$model = new Ticket();
if ($model->load(Yii::$app->request->post()) && $model->save()) {
return $this->redirect(['view', 'id' => $model->id]);
} else {
return $this->render('create', ['model' => $model]);
}
}
/**
* Creates a new Ticket model.
* If creation is successful, the browser will be redirected to the 'view' page.
* @return mixed
*/
public function actionCreate()
{
$model = new Ticket();
$model->setToCurrentActiveBoard();
//A new ticket belongs to the current active board
$model->moveToBacklog();
//A new ticket always starts in the backlog
if ($model->load(Yii::$app->request->post()) && $model->save()) {
return $this->redirect(['view', 'id' => $model->id]);
} else {
return $this->render('create', ['model' => $model]);
}
}
/**
* Creates a new Ticket model.
* If creation is successful, the browser will be redirected to the 'view' page.
* @return mixed
*/
public function actionCreate($close = false)
{
$model = new Ticket();
$model->loadDefaultValues();
if ($model->load(Yii::$app->request->post()) && $model->save()) {
if ($close) {
return "<script>window.close();</script>";
}
return $this->redirect(['view', 'id' => $model->id]);
} elseif (!Yii::$app->request->isPost) {
$model->load(Yii::$app->request->get());
}
if (!empty($model->invoice_id)) {
$model->bill_type_id = $model->invoice->location->proactive;
}
if (Yii::$app->request->isAjax) {
return $this->renderAjax('_form', ['model' => $model]);
}
return $this->render('create', ['model' => $model]);
}
public function actionLogWork($remote = false)
{
$model = new Schedule(['scenario' => Schedule::SCENARIO_REMOTE]);
$model->loadDefaultValues();
$model->duration = null;
$model->tech_id = Yii::$app->user->id;
$note = new Note(['scenario' => Note::SCENARIO_REMOTE]);
$ticket = new Ticket(['scenario' => Ticket::SCENARIO_REMOTE]);
if ($model->load(Yii::$app->request->post()) && $model->validate() && $note->load(Yii::$app->request->post()) && $note->validate()) {
if (empty($note->ticket_id)) {
// new ticket
if (!($ticket->load(Yii::$app->request->post()) && !empty(trim($ticket->title)) && $ticket->validate())) {
$ticket->addError('title', 'Select a ticket or enter a title to create a new one');
} else {
$ticket->invoice_id = $model->invoice_id;
$ticket->status_id = $ticket::STATUS_IN_PROGRESS;
if ($ticket->save(false) && $model->save(false)) {
$note->link('ticket', $ticket);
$note->link('schedule', $model, ['hours' => $model->duration / 60]);
return $this->redirect(['ticket/view', 'id' => $note->ticket_id]);
}
}
} elseif ($model->save(false) && $note->save(false)) {
$note->link('schedule', $model, ['hours' => $model->duration / 60]);
if ($note->ticket->status_id == $ticket::STATUS_SUBMITTED) {
$note->ticket->status_id = $ticket::STATUS_IN_PROGRESS;
$note->ticket->save(false);
}
return $this->redirect(['ticket/view', 'id' => $note->ticket_id]);
}
} elseif (!Yii::$app->request->isPost) {
$model->load(Yii::$app->request->get());
$note->load(Yii::$app->request->get());
$ticket->load(Yii::$app->request->get());
}
if (empty($model->start_time)) {
$minutes = time() / 60;
$minutes = $minutes - $minutes % 5;
// round down to 5 min increment
$model->start_time = date('Y-m-d H:i:00', $minutes * 60);
}
if (Yii::$app->request->isAjax) {
return $this->renderAjax('log-work', ['model' => $model, 'note' => $note, 'ticket' => $ticket, 'remote' => $remote]);
}
return $this->render('log-work', ['model' => $model, 'note' => $note, 'ticket' => $ticket, 'remote' => $remote]);
}
/**
* 创建工单
* @return string|\yii\web\Response
*/
public function actionAdd_ticket()
{
$ticketModel = new Ticket();
$ticketCdataModel = new TicketCdata();
if (Yii::$app->request->post()) {
$ticketForm = Yii::$app->request->post('Ticket');
$ticketCdataForm = Yii::$app->request->post('TicketCdata');
$fileForm = Yii::$app->request->post('File');
$ticketTopicRelationForm = Yii::$app->request->post('TicketTopicRelation');
$ticketModel->number = $ticketModel->newTicketNumber();
$ticketModel->user_id = Yii::$app->user->identity->id;
$ticketModel->status_id = TicketStatus::CREATED;
$ticketModel->type_id = Ticket::FEEDBACK_TICKET_TYPE;
$ticketModel->source_id = 1;
$ticketModel->ip_address = Yii::$app->request->getUserIP();
$ticketModel->created = date("Y-m-d H:i:s");
$ticketModel->updated = date("Y-m-d H:i:s");
$ticketCdataModel->subject = $ticketCdataForm['subject'];
$ticketCdataModel->detail = $ticketCdataForm['detail'];
$ticketCdataModel->priority = 1;
//事务
$connection = Yii::$app->db;
$transaction = $connection->beginTransaction();
try {
if (!$ticketModel->save()) {
throw new Exception("数据存储失败，请检查数据库配置(error:1001)");
}
$ticketCdataModel->ticket_id = $ticketModel->ticket_id;
if (!$ticketCdataModel->save()) {
throw new Exception("数据存储失败，请检查数据库配置(error:1002)");
}
if (!empty($fileForm['file_index']) && is_array($fileForm['file_index'])) {
foreach ($fileForm['file_index'] as $k => $v) {
$fileModel = new File();
$fileModel->attribute = Ticket::tableName();
$fileModel->attribute_id = $ticketModel->ticket_id;
$fileModel->file_name = $v['name'];
$fileModel->file_index = $v['path'];
$fileModel->size = $v['size'];
$fileModel->type = $v['type'];
if (!$fileModel->save()) {
throw new Exception("数据存储失败，请检查数据库配置(error:1003)");
}
}
}
if (!empty($ticketTopicRelationForm['topic_id']) && is_array($ticketTopicRelationForm['topic_id'])) {
foreach ($ticketTopicRelationForm['topic_id'] as $v) {
$ticketTopicRelationModel = new TicketTopicRelation();
$ticketTopicRelationModel->ticket_id = $ticketModel->ticket_id;
$ticketTopicRelationModel->topic_id = $v;
if (!$ticketTopicRelationModel->save()) {
throw new Exception("数据存储失败，请检查数据库配置(error:1004)");
}
}
}
$transaction->commit();
} catch (Exception $e) {
$transaction->rollBack();
return $this->redirect(array('add_ticket'));
}
return $this->redirect(array('detail', 'number' => $ticketModel->number));
} else {
$topicModel = new TicketTopic();
$topic_list = $topicModel->find()->select(array('topic_name', 'topic_id'))->indexBy('topic_id')->column();
$fileModel = new File();
$ticketTopicRelationModel = new TicketTopicRelation();
return $this->render('add_ticket', array('ticketModel' => $ticketModel, 'ticketCdataModel' => $ticketCdataModel, 'fileModel' => $fileModel, 'ticketTopicRelationModel' => $ticketTopicRelationModel, 'topic_list' => $topic_list));
}
}
