/**
* Get the detail information of the helpDesk setting
*
* <b>Request Type: </b>GET<br/>
* <b>Request Endpoint: </b>http://{server-domain}/api/helpdesk/settings<br/>
* <b>Content-type: </b>Application/json<br/>
* <b>Summary: </b>This api is for get the detail information of the helpDesk setting.<br/>
*
* <b>Response Example: </b>
* <pre>
* {
* "maxW*aitTim": 3,
* "maxClient": 5,
* "ondutyTime": "8:00",
* "offdutyTime": "18:00",
* "systemReplies": [
* {
* "name": "wait_for_service",
* "type": "waitting",
* "replyText": "wait",
* "isEnabled": true
* },
* {
* "name": "close_service",
* "type": "close",
* "replyText": "close",
* "isEnabled": true
* },
* {
* "name": "non_working_time",
* "type": "nonworking",
* "replyText": "non working time",
* "isEnabled": true
* },
* {
* "name": "auto_brake",
* "type": "brake",
* "replyText": "brake",
* "isEnabled": true
* },
* {
* "name": "connect_success",
* "type": "success",
* "replyText": "success",
* "isEnabled": true
* },
* {
* "name": "desk_droping",
* "type": "droping",
* "replyText": "droping",
* "isEnabled": true
* }
* ]
* }
* </pre>
*/
public function actionIndex()
{
$accountId = $this->getAccountId();
if (!$accountId) {
$accountId = $this->getQuery('cid');
}
if (empty($accountId)) {
throw new BadRequestHttpException("AccountId is required");
}
return HelpDeskSetting::getInstance($accountId);
}
/**
* Add a channel into help desk setting
*
* <b>Request Type: </b>PUT<br/>
* <b>Request Endpoint: </b>http://{server-domain}/api/helpdesk/setting/add-channel<br/>
* <b>Content-type: </b>Application/json<br/>
* <b>Summary: </b>This api is for adding a channel into help desk setting.<br/>
*
* <b>Request Example: </b>
* <pre>
* {
* "settingId": '52d791327ae252f9149547cb',
* "channelId": '52d791307ae252f9149547c9'
* }
* </pre>
*/
public function actionAddChannel()
{
$settingId = $this->getParams('settingId');
$channelIdStr = $this->getParams('channelId');
$accountId = $this->getAccountId();
if (!empty($channelIdStr) && !empty($settingId)) {
$channelIds = explode(',', $channelIdStr);
$helpDeskSetting = HelpDeskSetting::getInstance($accountId);
$customerServicesSessionExpire = intval($helpDeskSetting->maxWaitTime) * 60 * 1000;
$channels = [];
foreach ($channelIds as $channelId) {
array_push($channels, ['id' => $channelId, 'isSet' => false]);
$accessToken = Token::createForWechat($accountId);
Yii::$app->weConnect->updateCustomerServiceSetting($channelId, $customerServicesSessionExpire, $accessToken->accessToken);
}
$settingId = new \MongoId($settingId);
// Add a channel into help desk setting
$result = HelpDeskSetting::updateAll(['$addToSet' => ['channels' => ['$each' => $channels]]], ['_id' => $settingId]);
if ($result) {
return $channels;
}
throw new ServerErrorHttpException('add channel fail');
}
throw new BadRequestHttpException('parameters missing');
}
/**
* Send reply message to WeConnect user by type
* @param array $client
* @param string $accountId
* @param string $type
*/
public static function sendSystemReplyByType($client, $accountId, $type, $content = null)
{
$needReplySourceArray = [ChatConversation::TYPE_WECHAT, ChatConversation::TYPE_WEIBO, ChatConversation::TYPE_ALIPAY];
if (in_array($client['source'], $needReplySourceArray)) {
$helpDeskSetting = HelpDeskSetting::getInstance($accountId);
$defaultSystemReplies = $helpDeskSetting->systemReplies;
if ($type !== HelpDeskSetting::REPLY_CUSTOM) {
foreach ($defaultSystemReplies as $defaultSystemReply) {
if ($defaultSystemReply['type'] === $type) {
$content = $defaultSystemReply['isEnabled'] ? $defaultSystemReply['replyText'] : '';
}
}
}
if (!empty($content)) {
$message = ['msgType' => ChatMessage::MSG_TYPE_TEXT, 'content' => $content, 'createTime' => TimeUtil::msTime()];
Yii::$app->weConnect->sendCustomerServiceMessage($client['openId'], $client['sourceChannel'], $message);
} else {
if ($content === null) {
throw new ServerErrorHttpException('Incorrect name for default helpdesk system reply');
}
}
}
}
