public function getBody(MessageInterface $message)
{
if (!$message->getTicketId() || !$message->getTags()->only('user', 'priority')->isEmpty()) {
return;
}
return $message->getSkinny();
}
public function updateAttrs(MessageInterface $message)
{
$attrs = ['reason' => $message->getSkinny(), 'ticket_id' => $message->getTicketId()];
$tags = $message->getTags();
if ($assigned_id = $message->getAssignedId()) {
$attrs['assigned_id'] = $assigned_id;
}
if ($tags->has('user')) {
$attrs['user_id'] = $message->getUserId();
}
if ($tags->has('priority')) {
$attrs['priority'] = $tags->get('priority');
}
if ($tags->has('org')) {
$attrs['org_id'] = $message->getOrgId();
}
return array_merge($attrs, $this->attrs($message));
}
