/**
* Reademails
* @return type
*/
public function readmails(Emails $emails, Email $settings_email, System $system)
{
// $path_url = $system->first()->url;
if ($settings_email->first()->email_fetching == 1) {
if ($settings_email->first()->all_emails == 1) {
// $helptopic = $this->TicketController->default_helptopic();
// $sla = $this->TicketController->default_sla();
$email = $emails->get();
foreach ($email as $e_mail) {
$helptopic = $e_mail->help_topic;
$get_helptopic = Help_topic::where('id', '=', $helptopic)->first();
$sla = $get_helptopic->sla_plan;
$dept = $e_mail->department;
$host = $e_mail->fetching_host;
$port = $e_mail->fetching_port;
$protocol = $e_mail->mailbox_protocol;
$get_mailboxprotocol = MailboxProtocol::where('id', '=', $protocol)->first();
$protocol = $get_mailboxprotocol->value;
$imap_config = '{' . $host . ':' . $port . $protocol . '}INBOX';
$password = Crypt::decrypt($e_mail->password);
$mailbox = new ImapMailbox($imap_config, $e_mail->email_address, $password, __DIR__);
$mails = array();
$mailsIds = $mailbox->searchMailBox('SINCE ' . date('d-M-Y', strtotime("-1 day")));
if (!$mailsIds) {
die('Mailbox is empty');
}
foreach ($mailsIds as $mailId) {
$overview = $mailbox->get_overview($mailId);
$var = $overview[0]->seen ? 'read' : 'unread';
if ($var == 'unread') {
$mail = $mailbox->getMail($mailId);
if ($settings_email->first()->email_collaborator == 1) {
$collaborator = $mail->cc;
} else {
$collaborator = null;
}
$body = $mail->textHtml;
if ($body == null) {
$body = $mailbox->backup_getmail($mailId);
$body = str_replace('\\r\\n', '<br/>', $body);
// var_dump($body);
}
$date = $mail->date;
$datetime = $overview[0]->date;
$date_time = explode(" ", $datetime);
$date = $date_time[1] . "-" . $date_time[2] . "-" . $date_time[3] . " " . $date_time[4];
$date = date('Y-m-d H:i:s', strtotime($date));
// dd($date);
if (isset($mail->subject)) {
$subject = $mail->subject;
} else {
$subject = "No Subject";
}
// dd($subject);
$fromname = $mail->fromName;
$fromaddress = $mail->fromAddress;
$ticket_source = Ticket_source::where('name', '=', 'email')->first();
$source = $ticket_source->id;
$phone = "";
$priority = $get_helptopic->priority;
// Ticket_Priority::where('')
$assign = $get_helptopic->auto_assign;
$form_data = null;
$result = $this->TicketController->create_user($fromaddress, $fromname, $subject, $body, $phone, $helptopic, $sla, $priority, $source, $collaborator, $dept, $assign, $form_data);
// dd($result);
if ($result[1] == true) {
$ticket_table = Tickets::where('ticket_number', '=', $result[0])->first();
$thread_id = Ticket_Thread::where('ticket_id', '=', $ticket_table->id)->max('id');
// $thread_id = Ticket_Thread::whereRaw('id = (select max(`id`) from ticket_thread)')->first();
$thread_id = $thread_id;
foreach ($mail->getAttachments() as $attachment) {
$support = "support";
// echo $_SERVER['DOCUMENT_ROOT'];
$dir_img_paths = __DIR__;
$dir_img_path = explode('/code', $dir_img_paths);
// dd($attachment->filePath);
$filepath = explode('../../../../../public', $attachment->filePath);
// var_dump($attachment->filePath);
// dd($filepath);
// $path = $dir_img_path[0]."/code/public/".$filepath[1];
$path = public_path() . $filepath[1];
// dd($path);
$filesize = filesize($path);
$file_data = file_get_contents($path);
$ext = pathinfo($attachment->filePath, PATHINFO_EXTENSION);
$imageid = $attachment->id;
$string = str_replace('-', '', $attachment->name);
$filename = explode('src', $attachment->filePath);
$filename = str_replace('\\', '', $filename);
$body = str_replace("cid:" . $imageid, $filepath[1], $body);
$pos = strpos($body, $filepath[1]);
if ($pos == false) {
if ($settings_email->first()->attachment == 1) {
$upload = new Ticket_attachments();
$upload->file = $file_data;
$upload->thread_id = $thread_id;
$upload->name = $filepath[1];
$upload->type = $ext;
$upload->size = $filesize;
$upload->poster = "ATTACHMENT";
$upload->save();
}
} else {
$upload = new Ticket_attachments();
$upload->file = $file_data;
$upload->thread_id = $thread_id;
$upload->name = $filepath[1];
$upload->type = $ext;
$upload->size = $filesize;
$upload->poster = "INLINE";
$upload->save();
}
unlink($path);
}
$body = Encoding::fixUTF8($body);
$thread = Ticket_Thread::where('id', '=', $thread_id)->first();
$thread->body = $this->separate_reply($body);
$thread->save();
}
}
}
}
}
}
}
/**
* Save the data of new ticket and show the New ticket page with result
* @param type CreateTicketRequest $request
* @return type response
*/
public function post_newticket(CreateTicketRequest $request)
{
try {
$email = $request->input('email');
$fullname = $request->input('fullname');
$helptopic = $request->input('helptopic');
$sla = $request->input('sla');
$duedate = $request->input('duedate');
if ($request->input('assignto')) {
$assignto = $request->input('assignto');
} else {
$assignto = null;
}
$subject = $request->input('subject');
$body = $request->input('body');
$priority = $request->input('priority');
$phone = $request->input('phone');
$source = Ticket_source::where('name', '=', 'email')->first();
$headers = null;
$help = Help_topic::where('id', '=', $helptopic)->first();
$form_data = null;
//create user
if ($this->create_user($email, $fullname, $subject, $body, $phone, $helptopic, $sla, $priority, $source->id, $headers, $help->department, $assignto, $form_data)) {
return Redirect('newticket')->with('success', 'Ticket created successfully!');
} else {
return Redirect('newticket')->with('fails', 'fails');
}
} catch (Exception $e) {
return Redirect()->back()->with('fails', '<li>' . $e->errorInfo[2] . '</li>');
}
}
/**
* Posted form
* @param type Request $request
* @param type User $user
*/
public function postedForm(User $user, ClientRequest $request, Ticket $ticket_settings, Ticket_source $ticket_source)
{
$form_extras = $request->except('Name', 'Phone', 'Email', 'Subject', 'Details', 'helptopic', '_wysihtml5_mode', '_token');
$name = $request->input('Name');
$phone = $request->input('Phone');
$email = $request->input('Email');
$subject = $request->input('Subject');
$details = $request->input('Details');
$System = System::where('id', '=', 1)->first();
$departments = Department::where('id', '=', $System->department)->first();
$department = $departments->id;
$status = $ticket_settings->first()->status;
$helptopic = $ticket_settings->first()->help_topic;
$sla = $ticket_settings->first()->sla;
$priority = $ticket_settings->first()->priority;
$source = $ticket_source->where('name', '=', 'web')->first();
$collaborator = null;
$assignto = null;
if ($this->TicketController->create_user($email, $name, $subject, $details, $phone, $helptopic, $sla, $priority, $source->id, $collaborator, $department, $assignto, $form_extras)) {
return Redirect::route('guest.getform')->with('success', 'Ticket Created Successfully');
}
}