/**
* Show the deptinprogress ticket list page
* @return type response
*/
public function deptinprogress($id)
{
$dept = Department::where('name', '=', $id)->first();
if (Auth::user()->role == 'agent') {
if (Auth::user()->primary_dpt == $dept->id) {
return view('themes.default1.agent.helpdesk.dept-ticket.inprogress', compact('id'));
} else {
return redirect()->back()->with('fails', 'Unauthorised!');
}
} else {
return view('themes.default1.agent.helpdesk.dept-ticket.inprogress', compact('id'));
}
}
/**
* Posted form
* @param type Request $request
* @param type User $user
*/
public function postedForm(User $user, ClientRequest $request, Ticket $ticket_settings, Ticket_source $ticket_source)
{
$form_extras = $request->except('Name', 'Phone', 'Email', 'Subject', 'Details', 'helptopic', '_wysihtml5_mode', '_token');
$name = $request->input('Name');
$phone = $request->input('Phone');
$email = $request->input('Email');
$subject = $request->input('Subject');
$details = $request->input('Details');
$System = System::where('id', '=', 1)->first();
$departments = Department::where('id', '=', $System->department)->first();
$department = $departments->id;
$status = $ticket_settings->first()->status;
$helptopic = $ticket_settings->first()->help_topic;
$sla = $ticket_settings->first()->sla;
$priority = $ticket_settings->first()->priority;
$source = $ticket_source->where('name', '=', 'web')->first();
$collaborator = null;
$assignto = null;
if ($this->TicketController->create_user($email, $name, $subject, $details, $phone, $helptopic, $sla, $priority, $source->id, $collaborator, $department, $assignto, $form_extras)) {
return Redirect::route('guest.getform')->with('success', 'Ticket Created Successfully');
}
}
