/**
* Actual process of storing Ticket
*
* @param TicketRequest $request
* @return \Illuminate\Http\RedirectResponse|\Illuminate\Routing\Redirector
*/
public function store(TicketRequest $request)
{
$input = $request->all();
Ticket::create($input);
return redirect('/tickets')->with(['flash_message' => 'You have successfully updated the ticket', 'flash_message_important' => true]);
}
/**
* Actual process of storing Ticket
*
* @param TicketRequest $request
* @return Redirector
*/
public function store(TicketRequest $request)
{
$input = $request->all();
$this->ticket->create($input);
return redirect('/user/profile')->with(['flash_message' => 'You have successfully created a ticket', 'flash_message_important' => true]);
}
/**
* Update the specified resource in storage.
*
* @param int $id
* @param TicketRequest $request
* @return Response
*/
public function update($id, TicketRequest $request)
{
$ticket = Ticket::findOrFail($id);
$ticket->update($request->all());
// update users in pivot table
$this->syncUsers($ticket, $request['user_list']);
return redirect("tickets/{$id}");
}
public function store(TicketRequest $request, Ticket $ticket)
{
if (!Entrust::can('create_ticket')) {
return redirect('/dashboard')->withErrors(config('constants.NA'));
}
$data = $request->all();
$ticket->fill($data);
$ticket->ticket_status = 'open';
$ticket->user_id = Auth::user()->id;
$service_time = Helper::getServiceTime($ticket->ticket_priority);
if ($service_time['resolution_time_type'] == 'business_hour') {
$ticket->resolution_due_time = Helper::calculateDueTime($service_time['resolution_time'], date('Y-m-d H:i'));
} else {
$ticket->resolution_due_time = date('Y-m-d H:i', $service_time['resolution_time'] * 60 + strtotime(date('Y-m-d H:i')));
}
if ($service_time['response_time_type'] == 'business_hour') {
$ticket->response_due_time = Helper::calculateDueTime($service_time['response_time'], date('Y-m-d H:i'));
} else {
$ticket->response_due_time = date('Y-m-d H:i', $service_time['response_time'] * 60 + strtotime(date('Y-m-d H:i')));
}
$max_ticket_no = Ticket::max('ticket_no');
$next_ticket_no = config('config.next_ticket_no');
if ($max_ticket_no >= $next_ticket_no) {
$ticket->ticket_no = ++$max_ticket_no;
} else {
$ticket->ticket_no = $next_ticket_no;
}
$ticket->save();
Helper::storeCustomField($this->form, $ticket->id, $data);
$activity = 'New Ticket added';
Activity::log($activity);
$path = base_path() . '/config/template/' . config('config.domain') . '/new_ticket';
$content = '';
if (File::exists($path)) {
$content = File::get($path);
}
$content = Helper::templateContent($content, 'ticket', $ticket);
if ($content != '' && config('config.new_ticket_send_mail')) {
$title = Helper::templateContent(config('template.new_ticket.title'), 'ticket', $ticket);
Mail::send('template.mail', compact('content'), function ($message) use($ticket, $title) {
$message->to($ticket->User->email)->subject($title);
});
}
if (Entrust::hasRole('user')) {
return redirect('/view-ticket/' . $ticket->id)->withSuccess(config('constants.ADDED'));
} else {
return redirect('/ticket/' . $ticket->id)->withSuccess(config('constants.ADDED'));
}
}
