/**
* Sets the creator of this comment.
*
* @param kyUser|kyStaff|string $creator Creator (staff object, user object or user fullname) of this comment.
* @return $this
*/
public function setCreator($creator)
{
if ($creator instanceof kyStaff) {
$this->creator_staff = $creator;
$this->creator_id = $this->creator_staff->getId();
$this->creator_type = self::CREATOR_TYPE_STAFF;
$this->creator_user = null;
} elseif ($creator instanceof kyUser) {
$this->creator_user = $creator;
$this->creator_id = $this->creator_user->getId();
$this->creator_type = self::CREATOR_TYPE_USER;
$this->creator_staff = null;
} elseif (is_string($creator) && strlen($creator) > 0) {
$this->setCreatorFullname($creator);
} else {
$this->creator_id = null;
$this->creator_type = null;
$this->creator_staff = null;
$this->creator_user = null;
}
return $this;
}
/**
* Sets user, the creator of this post.
*
* @param kyUser $user User.
* @return kyTicketPost
*/
public function setUser($user)
{
$this->user = ky_assure_object($user, 'kyUser');
$this->user_id = $this->user !== null ? $this->user->getId() : null;
$this->creator = $this->user !== null ? self::CREATOR_USER : null;
if ($this->user !== null) {
$this->full_name = $this->user->getFullName();
$this->email = $this->user->getEmail();
}
$this->staff_id = null;
$this->staff = null;
return $this;
}
/**
* Creates new user.
* WARNING: Data is not sent to Kayako unless you explicitly call create() on this method's result.
*
* @param string $full_name Full name of new user.
* @param string $email E-mail address of new user.
* @param kyUserGroup $user_group User group of new user.
* @param string $password Password of new user.
* @return kyUser
*/
public static function createNew($full_name, $email, kyUserGroup $user_group, $password)
{
$new_user = new kyUser();
$new_user->setFullName($full_name);
$new_user->addEmail($email);
$new_user->setUserGroup($user_group);
$new_user->setPassword($password);
return $new_user;
}
/**
* Returns User from email
*
* @param string $userEmail
*/
public function getUser($userEmail)
{
$_user = kyUser::search($userEmail);
return $_user[0];
}
/**
* Creates new user in this user group.
* WARNING: Data is not sent to Kayako unless you explicitly call create() on this method's result.
*
* @param string $full_name Full name of new user.
* @param string $email E-mail address of new user.
* @param string $password Password of new user.
* @return kyUser
*/
public function newUser($full_name, $email, $password)
{
return kyUser::createNew($full_name, $email, $this, $password);
}
/**
* Sets the user, the creator of this post.
*
* @param kyUser $user User.
* @return kyTicketPost
*/
public function setUser($user)
{
$this->user = ky_assure_object($user, 'kyUser');
$this->user_id = $this->user !== null ? $this->user->getId() : null;
$this->creator = $this->user !== null ? self::CREATOR_USER : null;
$this->staff_id = null;
$this->staff = null;
return $this;
}
/**
* Return the user that this note is connected to.
*
* Applicable only for notes of type kyTicketNote::TYPE_USER.
* Result is cached until the end of script.
*
* @param bool $reload True to reload data from server. False to use the cached value (if present).
* @return kyUser
*/
public function getUser($reload = false)
{
if ($this->getType() !== self::TYPE_USER) {
return null;
}
if ($this->user !== null && !$reload) {
return $this->user;
}
if ($this->user_id === null || $this->user_id <= 0) {
return null;
}
$this->user = kyUser::get($this->user_id);
return $this->user;
}
echo !$form_valid && $fields_valid['enable_dst'] !== true ? ' error' : '';
?>
">Enable Daylight Saving Time.</span>
</label>
</fieldset>
<input type="submit" name="submit_user" value="Submit">
</form>
<?php
}
//we are creating the user
if ($render === 'submit') {
//load default user group
$user_group = kyUserGroup::getAll()->filterByTitle(USER_GROUP_TITLE)->first();
//create the user
$user = kyUser::createNew($full_name, $email, $user_group, $password)->setEnableDST($enable_dst)->setSendWelcomeEmail(SEND_WELCOME_EMAIL);
if (is_numeric($user_organization_id)) {
$user->setUserOrganizationId($user_organization_id);
}
if (strlen($salutation)) {
$user->setSalutation($salutation);
}
if (strlen($salutation)) {
$user->setDesignation($designation);
}
if (strlen($salutation)) {
$user->setPhone($phone);
}
if (strlen($salutation)) {
$user->setTimezone($timezone);
}
/**
* Post a message to the user
*
* @return bool
*/
public function postReply()
{
require_once 'modules/mod_kayako/includes/kayako-php-api/kyIncludes.php';
$confObject = JFactory::getApplication();
$tmp_path = $confObject->getCfg('tmp_path');
JTickets::init();
//Fetch Post data
$input = JFactory::getApplication()->input;
$form_value = $input->getArray(array('content' => null, 'id' => null, 'replyattachments' => null));
$img = $_FILES['replyattachments']['name'];
//Fetch the email of login User
$email = JFactory::getUser()->email;
$user = kyUser::search($email)->getRawArray();
$ticket_object = kyTicket::get($form_value['id']);
$user_reply_post = $ticket_object->newPost($user[0], $form_value['content'])->create();
foreach ($img as $key => $value) {
$name = time() . $_FILES["replyattachments"]["name"][$key];
$temp_name = $_FILES["replyattachments"]["tmp_name"][$key];
$size = $_FILES["replyattachments"]["size"][$key];
if ($size < 1024 * 1024) {
move_uploaded_file($temp_name, $tmp_path . "/" . $name);
$user_reply_post->newAttachmentFromFile(JURI::Root() . "tmp/" . $name)->create();
}
}
return true;
}
* Search for tickets with "power cable" text in contents of posts or notes.
*/
$tickets = kyTicket::search("power cable", array(kyTicket::SEARCH_CONTENTS, kyTicket::SEARCH_NOTES));
//print them
print "Searching tickets:\n" . $tickets;
/**
* Search for open and assigned tickets with no replies in all departments.
* WARNING: Can be time consuming.
*/
$tickets = kyTicket::getAll(kyDepartment::getAll())->filterByStatusId(kyTicketStatus::getAll()->filterByTitle(array("!=", "Closed"))->collectId())->filterByReplies(array('<=', 1))->filterByOwnerStaffId(array("!=", null));
//print them
print "Searching tickets:\n" . $tickets;
/**
* Filtering, sorting and paging results.
*/
//print available filter methods for User objects
print "User available filter methods:\n";
print_r(kyUser::getAvailableFilterMethods());
//print available order methods for Staff objects
print "Staff available order methods:\n";
print_r(kyStaff::getAvailableOrderMethods());
//find the user with email someuser@example.com
$user = kyUser::getAll()->filterByEmail("*****@*****.**")->first();
//find ticket time tracks with billable time greater than 10 minutes and sort them ascending using time worked
$time_tracks = $ticket->getTimeTracks()->filterByTimeBillable(array(">", 10 * 60))->orderByTimeWorked();
//find department with title "General"
$general_department = kyDepartment::getAll()->filterByTitle("General")->first();
//find tickets in "General" department with word "help" in subject
$tickets = kyTicket::getAll($general_department->getId())->filterBySubject(array("~", "/help/i"));
//assuming 10 items per page, get second page from list of staff users ordered by fullname
$staff_page_2 = kyStaff::getAll()->orderByFullName()->getPage(2, 10);
$_ticketPriority['priorityid'] = $_ticketPriorityObject->getId();
$_ticketPriority['title'] = $_ticketPriorityObject->getTitle();
$_ticketPriority['displayorder'] = $_ticketPriorityObject->getDisplayOrder();
$_ticketPriority['type'] = $_ticketPriorityObject->getType();
$_ticketPriority['frcolorcode'] = $_ticketPriorityObject->getForegroundColor();
$_ticketPriority['bgcolorcode'] = $_ticketPriorityObject->getBackgroundColor();
$_ticketPriority['displayicon'] = $_ticketPriorityObject->getDisplayIcon();
$_ticketPriority['uservisibilitycustom'] = $_ticketPriorityObject->getUserVisibilityCustom();
$_ticketPriorityContainer[$_ticketPriorityObject->getId()] = $_ticketPriority;
}
if (isset($_GET['aid'])) {
$_ticketAttachment = kyTicketAttachment::get($_GET['tid'], $_GET['aid']);
Download($_ticketAttachment->getFileName(), $_ticketAttachment->getContents());
} else {
if ($_GET['action'] == 'reply') {
$_user = kyUser::search($clientsdetails['email']);
$_user = $_user[0];
$_ticketObject = kyTicket::get($_GET['ticketid']);
$_ticketPost = kyTicketPost::createNew($_ticketObject, $_user, $_POST['replycontents'])->create();
//Save ticket post attachments
foreach ($_FILES['ticketattachments']['tmp_name'] as $_key => $_ticketAttachment) {
kyTicketAttachment::createNewFromFile($_ticketPost, $_ticketAttachment, $_FILES['ticketattachments']['name'][$_key])->create();
}
header('Location: ' . WHMCS_URL . 'viewticket.php?ticketid=' . $_GET['ticketid']);
} else {
if ($_REQUEST['action'] == 'update') {
require_once 'updateticket.php';
header('Location: ' . WHMCS_URL . 'viewticket.php?ticketid=' . $_GET['ticketid']);
} else {
require_once 'ticketview.php';
}
