/**
* Generic method for creating new ticket (without setting creator).
*
* @param kyDepartment $department Department where new ticket will be created.
* @param string $contents Contents of the first post.
* @param string $subject Subject of new ticket.
* @return kyTicket
*/
private static function createNewGeneric($department, $contents, $subject)
{
$new_ticket = new kyTicket();
$new_ticket->setStatusId(self::$default_status_id);
$new_ticket->setPriorityId(self::$default_priority_id);
$new_ticket->setTypeId(self::$default_type_id);
$new_ticket->setDepartment($department);
$new_ticket->setSubject($subject);
$new_ticket->setContents($contents);
return $new_ticket;
}