if ($chat->nick == '') {
$chat->nick = erTranslationClassLhTranslation::getInstance()->getTranslation('chat/startchat', 'Visitor');
}
erLhcoreClassModelChat::detectLocation($chat);
$chat->priority = is_numeric($Params['user_parameters_unordered']['priority']) ? (int) $Params['user_parameters_unordered']['priority'] : $chat->department->priority;
$chat->chat_initiator = erLhcoreClassModelChat::CHAT_INITIATOR_PROACTIVE;
// Store chat
erLhcoreClassChat::getSession()->save($chat);
// Mark as user has read message from operator.
$userInstance->message_seen = 1;
$userInstance->message_seen_ts = time();
$userInstance->chat_id = $chat->id;
$userInstance->saveThis();
$chat->online_user_id = $userInstance->id;
if (erLhcoreClassModelChatConfig::fetch('track_footprint')->current_value == 1) {
erLhcoreClassModelChatOnlineUserFootprint::assignChatToPageviews($userInstance);
}
// Store Message from operator
$msg = new erLhcoreClassModelmsg();
$msg->msg = trim($userInstance->operator_message);
$msg->chat_id = $chat->id;
$msg->name_support = $userInstance->operator_user !== false ? trim($userInstance->operator_user->name . ' ' . $userInstance->operator_user->surname) : (!empty($userInstance->operator_user_proactive) ? $userInstance->operator_user_proactive : erTranslationClassLhTranslation::getInstance()->getTranslation('chat/startchat', 'Live Support'));
$msg->user_id = $userInstance->operator_user_id > 0 ? $userInstance->operator_user_id : 1;
$msg->time = time() - 7;
// Deduct 7 seconds so for user all looks more natural
erLhcoreClassChat::getSession()->save($msg);
// Store User Message
$msg = new erLhcoreClassModelmsg();
$msg->msg = trim($inputData->question);
$msg->chat_id = $chat->id;
$msg->user_id = 0;
