function handleCreateCase($email, $userId)
 {
     global $current_user, $mod_strings, $current_language;
     $mod_strings = return_module_language($current_language, "Emails");
     $GLOBALS['log']->debug('In handleCreateCase');
     $c = new aCase();
     $this->getCaseIdFromCaseNumber($email->name, $c);
     if (!$this->handleCaseAssignment($email) && $this->isMailBoxTypeCreateCase()) {
         // create a case
         $GLOBALS['log']->debug('retrieveing email');
         $email->retrieve($email->id);
         $c = new aCase();
         $c->description = $email->description;
         $c->assigned_user_id = $userId;
         $c->name = $email->name;
         $c->status = 'New';
         $c->priority = 'P1';
         if (!empty($email->reply_to_email)) {
             $contactAddr = $email->reply_to_email;
         } else {
             $contactAddr = $email->from_addr;
         }
         $GLOBALS['log']->debug('finding related accounts with address ' . $contactAddr);
         if ($accountIds = $this->getRelatedId($contactAddr, 'accounts')) {
             if (sizeof($accountIds) == 1) {
                 $c->account_id = $accountIds[0];
                 $acct = new Account();
                 $acct->retrieve($c->account_id);
                 $c->account_name = $acct->name;
             }
             // if
         }
         // if
         $c->save(true);
         $caseId = $c->id;
         $c = new aCase();
         $c->retrieve($caseId);
         if ($c->load_relationship('emails')) {
             $c->emails->add($email->id);
         }
         // if
         if ($contactIds = $this->getRelatedId($contactAddr, 'contacts')) {
             if (!empty($contactIds) && $c->load_relationship('contacts')) {
                 $c->contacts->add($contactIds);
             }
             // if
         }
         // if
         $c->email_id = $email->id;
         $email->parent_type = "Cases";
         $email->parent_id = $caseId;
         // assign the email to the case owner
         $email->assigned_user_id = $c->assigned_user_id;
         $email->name = str_replace('%1', $c->case_number, $c->getEmailSubjectMacro()) . " " . $email->name;
         $email->save();
         $GLOBALS['log']->debug('InboundEmail created one case with number: ' . $c->case_number);
         $createCaseTemplateId = $this->get_stored_options('create_case_email_template', "");
         if (!empty($this->stored_options)) {
             $storedOptions = unserialize(base64_decode($this->stored_options));
         }
         if (!empty($createCaseTemplateId)) {
             $fromName = "";
             $fromAddress = "";
             if (!empty($this->stored_options)) {
                 $fromAddress = $storedOptions['from_addr'];
                 $fromName = from_html($storedOptions['from_name']);
                 $replyToName = !empty($storedOptions['reply_to_name']) ? from_html($storedOptions['reply_to_name']) : $fromName;
                 $replyToAddr = !empty($storedOptions['reply_to_addr']) ? $storedOptions['reply_to_addr'] : $fromAddress;
             }
             // if
             $defaults = $current_user->getPreferredEmail();
             $fromAddress = !empty($fromAddress) ? $fromAddress : $defaults['email'];
             $fromName = !empty($fromName) ? $fromName : $defaults['name'];
             $to[0]['email'] = $contactAddr;
             // handle to name: address, prefer reply-to
             if (!empty($email->reply_to_name)) {
                 $to[0]['display'] = $email->reply_to_name;
             } elseif (!empty($email->from_name)) {
                 $to[0]['display'] = $email->from_name;
             }
             $et = new EmailTemplate();
             $et->retrieve($createCaseTemplateId);
             if (empty($et->subject)) {
                 $et->subject = '';
             }
             if (empty($et->body)) {
                 $et->body = '';
             }
             if (empty($et->body_html)) {
                 $et->body_html = '';
             }
             $et->subject = "Re:" . " " . str_replace('%1', $c->case_number, $c->getEmailSubjectMacro() . " " . $c->name);
             $html = trim($email->description_html);
             $plain = trim($email->description);
             $email->email2init();
             $email->from_addr = $email->from_addr_name;
             $email->to_addrs = $email->to_addrs_names;
             $email->cc_addrs = $email->cc_addrs_names;
             $email->bcc_addrs = $email->bcc_addrs_names;
             $email->from_name = $email->from_addr;
             $email = $email->et->handleReplyType($email, "reply");
             $ret = $email->et->displayComposeEmail($email);
             $ret['description'] = empty($email->description_html) ? str_replace("\n", "\n<BR/>", $email->description) : $email->description_html;
             $reply = new Email();
             $reply->type = 'out';
             $reply->to_addrs = $to[0]['email'];
             $reply->to_addrs_arr = $to;
             $reply->cc_addrs_arr = array();
             $reply->bcc_addrs_arr = array();
             $reply->from_name = $fromName;
             $reply->from_addr = $fromAddress;
             $reply->reply_to_name = $replyToName;
             $reply->reply_to_addr = $replyToAddr;
             $reply->name = $et->subject;
             $reply->description = $et->body . "<div><hr /></div>" . $email->description;
             if (!$et->text_only) {
                 $reply->description_html = $et->body_html . "<div><hr /></div>" . $email->description;
             }
             $GLOBALS['log']->debug('saving and sending auto-reply email');
             //$reply->save(); // don't save the actual email.
             $reply->send();
         }
         // if
     } else {
         if (!empty($email->reply_to_email)) {
             $contactAddr = $email->reply_to_email;
         } else {
             $contactAddr = $email->from_addr;
         }
         $this->handleAutoresponse($email, $contactAddr);
     }
 }
 function syncticket($session, $data)
 {
     $GLOBALS['log']->error("syncticket");
     if (!self::$helperObject->checkSessionAndModuleAccess($session, 'invalid_session', 'Cases', 'write', 'no_access', new SoapError())) {
         echo "No access";
         return;
     }
     $admin = new Administration();
     $admin->retrieveSettings('system');
     $ticket = new SimpleXMLElement(str_replace('!AMP!', '&', $data));
     $GLOBALS['log']->error("find or create case");
     $case = new aCase();
     $nice_id = (int) $ticket->{'nice-id'};
     if ($case = $case->retrieve_by_string_fields(array('zendesk_ticket_id_c' => $nice_id))) {
         $GLOBALS['log']->error("found case " . $case->id);
     } else {
         $GLOBALS['log']->error("creating new case");
         $case = new aCase();
     }
     $case->zendesk_ticket_id_c = $nice_id;
     $case->name = $ticket->subject;
     if ($admin->settings['system_zendesk_status_map']) {
         $mapped_to = $admin->settings['system_zendesk_status_map'];
         $mapped_field = 'system_zendesk_status_map_' . $ticket->{'status-id'};
         $case->{$mapped_to} = $admin->settings[$mapped_field];
     }
     if ($admin->settings['system_zendesk_priority_map']) {
         $mapped_to = $admin->settings['system_zendesk_priority_map'];
         $mapped_field = 'system_zendesk_priority_map_' . $ticket->{'priority-id'};
         $case->{$mapped_to} = $admin->settings[$mapped_field];
     }
     if ($admin->settings['system_zendesk_type_map']) {
         $mapped_to = $admin->settings['system_zendesk_type_map'];
         $mapped_field = 'system_zendesk_type_map_' . $ticket->{'ticket-type-id'};
         $case->{$mapped_to} = $admin->settings[$mapped_field];
     }
     $requester = $ticket->requester;
     if ($requester->organization) {
         $account = new Account();
         if ($account = $account->retrieve_by_string_fields(array('name' => $requester->organization->name))) {
             $GLOBALS['log']->error("found account " . $account->id);
         } else {
             $account = new Account();
             $account->name = $requester->organization->name;
             $account->save();
             $GLOBALS['log']->error("created account " . $account->id);
         }
         $case->account_id = $account->id;
     }
     $GLOBALS['log']->error("save case with zendesk_ticket_id_c " . $case->zendesk_ticket_id_c);
     $case->save();
     $GLOBALS['log']->error("associate contacts");
     if ($case->load_relationship('contacts')) {
         $ea = new EmailAddress();
         $ids = $ea->getRelatedId($requester->email, 'contacts');
         if (!empty($ids)) {
             $case->contacts->add($ids);
         } else {
             $contact = new Contact();
             $contact->email1 = $requester->email;
             $names = split(' ', $requester->name);
             $contact->last_name = $names[count($names) - 1];
             $contact->first_name = join(' ', array_slice($names, 0, -1));
             $contact->save();
             $case->contacts->add(array($contact->id));
         }
     }
     $GLOBALS['log']->error("syncticket done");
     echo "OK " . $case->id;
 }