function buildTickets($xml = "", $dle_xml = "", $ticketCount = 0, $itemCount = 0)
{
global $RESPONSE, $INTERNAL, $DUT;
if (empty($_POST[POST_INTERN_XMLCLIP_TICKETS_END_TIME])) {
return;
}
if (!isDataUpdate(POST_INTERN_DUT_TICKETS, DATA_UPDATE_KEY_TICKETS) && !isDataUpdate(POST_INTERN_DUT_EMAILS, DATA_UPDATE_KEY_EMAILS)) {
return;
}
initData(array("INPUTS"));
$permission = $INTERNAL[CALLER_SYSTEM_ID]->GetPermission(PERMISSION_MESSAGES);
if ($_POST[POST_INTERN_XMLCLIP_TICKETS_END_TIME] == XML_CLIP_NULL || !is_numeric($_POST[POST_INTERN_XMLCLIP_TICKETS_END_TIME])) {
$_POST[POST_INTERN_XMLCLIP_TICKETS_END_TIME] = 0;
}
if ($_POST[POST_INTERN_XMLCLIP_TICKETS_STATUS_END_TIME] == XML_CLIP_NULL || !is_numeric($_POST[POST_INTERN_XMLCLIP_TICKETS_STATUS_END_TIME])) {
$_POST[POST_INTERN_XMLCLIP_TICKETS_STATUS_END_TIME] = 0;
}
if ($_POST[POST_INTERN_XMLCLIP_EMAILS_END_TIME] == XML_CLIP_NULL || !is_numeric($_POST[POST_INTERN_XMLCLIP_EMAILS_END_TIME])) {
$_POST[POST_INTERN_XMLCLIP_EMAILS_END_TIME] = 0;
}
if ($_POST[POST_INTERN_XMLCLIP_TICKETS_LOG_END_TIME] == XML_CLIP_NULL || !is_numeric($_POST[POST_INTERN_XMLCLIP_TICKETS_LOG_END_TIME])) {
$_POST[POST_INTERN_XMLCLIP_TICKETS_LOG_END_TIME] = 0;
}
if ($_POST[POST_INTERN_XMLCLIP_TICKETS_COMMENTS_END_TIME] == XML_CLIP_NULL || !is_numeric($_POST[POST_INTERN_XMLCLIP_TICKETS_COMMENTS_END_TIME])) {
$_POST[POST_INTERN_XMLCLIP_TICKETS_COMMENTS_END_TIME] = 0;
}
$queries["messages"] = "FROM `" . DB_PREFIX . DATABASE_TICKETS . "` INNER JOIN `" . DB_PREFIX . DATABASE_TICKET_MESSAGES . "` ON `" . DB_PREFIX . DATABASE_TICKETS . "`.`id`=`" . DB_PREFIX . DATABASE_TICKET_MESSAGES . "`.`ticket_id` WHERE `time` >" . DBManager::RealEscape($_POST[POST_INTERN_XMLCLIP_TICKETS_END_TIME]) . " ORDER BY `time` ASC";
$queries["mails"] = "FROM `" . DB_PREFIX . DATABASE_TICKET_EMAILS . "` AS `t1` INNER JOIN `" . DB_PREFIX . DATABASE_MAILBOXES . "` AS `t2` ON `t1`.`mailbox_id`=`t2`.`id` WHERE `edited` >" . DBManager::RealEscape($_POST[POST_INTERN_XMLCLIP_EMAILS_END_TIME]) . " ORDER BY `edited` ASC";
$queries["status"] = "FROM `" . DB_PREFIX . DATABASE_TICKETS . "` INNER JOIN `" . DB_PREFIX . DATABASE_TICKET_EDITORS . "` ON `" . DB_PREFIX . DATABASE_TICKETS . "`.`id`=`" . DB_PREFIX . DATABASE_TICKET_EDITORS . "`.`ticket_id` WHERE `time` >" . DBManager::RealEscape($_POST[POST_INTERN_XMLCLIP_TICKETS_STATUS_END_TIME]) . " ORDER BY `time` ASC;";
$queries["log"] = "FROM `" . DB_PREFIX . DATABASE_TICKET_LOGS . "` WHERE `time` >" . DBManager::RealEscape($_POST[POST_INTERN_XMLCLIP_TICKETS_LOG_END_TIME]) . " ORDER BY `time` ASC;";
$queries["comments"] = "FROM `" . DB_PREFIX . DATABASE_TICKET_COMMENTS . "` WHERE `time` >" . DBManager::RealEscape($_POST[POST_INTERN_XMLCLIP_TICKETS_COMMENTS_END_TIME]) . " ORDER BY `time` ASC;";
$result = queryDB(true, "SELECT * " . $queries["messages"] . " LIMIT " . DBManager::RealEscape(DATA_ITEM_LOADS) . ";");
if ($result) {
while ($row = DBManager::FetchArray($result)) {
$ticket = new Ticket($row);
$full = in_array($ticket->Group, $INTERNAL[CALLER_SYSTEM_ID]->Groups) && $permission != PERMISSION_NONE || $permission == PERMISSION_FULL;
if ($full) {
$ticket->Messages[0]->LoadCustoms();
$ticket->Messages[0]->LoadAttachments();
}
$xml .= $ticket->GetXML($full);
$itemCount++;
$ticketCount++;
}
}
if ($ticketCount != DATA_ITEM_LOADS) {
$mailcount = $last = 0;
$result = queryDB(true, "SELECT `t1`.*,`t2`.`email` AS `receiver_mail` " . $queries["mails"] . " LIMIT " . DBManager::RealEscape(DATA_ITEM_LOADS * 5) . ";");
if ($result) {
while ($row = DBManager::FetchArray($result)) {
$permissione = $INTERNAL[CALLER_SYSTEM_ID]->GetPermission(22);
$full = $permissione != PERMISSION_NONE && (in_array($row["group_id"], $INTERNAL[CALLER_SYSTEM_ID]->Groups) && $permission != PERMISSION_NONE || $permission == PERMISSION_FULL);
$email = new TicketEmail($row);
$email->LoadAttachments();
$xml .= $email->GetXML($full);
$itemCount++;
if ($last != $row["edited"] && ++$mailcount >= DATA_ITEM_LOADS) {
break;
}
$last = $row["edited"];
}
}
$statuscount = $last = 0;
$result = queryDB(true, "SELECT * " . $queries["status"]);
if ($result) {
while ($row = DBManager::FetchArray($result)) {
if ($statuscount++ >= DATA_ITEM_LOADS && $last != $row["time"]) {
break;
}
$ticket = new TicketEditor($row["ticket_id"], $row);
$xml .= $ticket->GetXML(@$row["wait_begin"], @$row["last_update"]);
$itemCount++;
$last = $row["time"];
}
}
$logcount = $last = 0;
$result = queryDB(true, "SELECT * " . $queries["log"]);
if ($result) {
while ($row = DBManager::FetchArray($result)) {
if ($logcount++ >= DATA_ITEM_LOADS && $last != $row["time"]) {
break;
}
$xml .= "<lo c=\"" . base64_encode($row["created"]) . "\" ti=\"" . base64_encode($row["time"]) . "\" t=\"" . base64_encode($row["ticket_id"]) . "\" a=\"" . base64_encode($row["action"]) . "\" o=\"" . base64_encode($row["operator_id"]) . "\" v=\"" . base64_encode($row["value_old"]) . "\">" . base64_encode($row["value_new"]) . "</lo>\r\n";
$last = $row["time"];
$itemCount++;
}
}
$commentscount = $last = 0;
$result = queryDB(true, "SELECT * " . $queries["comments"]);
if ($result) {
while ($row = DBManager::FetchArray($result)) {
if ($commentscount++ >= DATA_ITEM_LOADS && $last != $row["time"]) {
break;
}
$xml .= "<c i=\"" . base64_encode($row["id"]) . "\" c=\"" . base64_encode($row["created"]) . "\" ti=\"" . base64_encode($row["time"]) . "\" t=\"" . base64_encode($row["ticket_id"]) . "\" m=\"" . base64_encode($row["message_id"]) . "\" o=\"" . base64_encode($row["operator_id"]) . "\">" . base64_encode($row["comment"]) . "</c>\r\n";
$last = $row["time"];
$itemCount++;
}
}
}
$count = 0;
foreach ($queries as $query) {
if ($result = queryDB(true, "SELECT count(*) as `total` " . $query)) {
while ($row = DBManager::FetchArray($result)) {
if (!empty($row["total"])) {
$count += $row["total"];
}
}
}
}
if (!empty($count)) {
$DUT[DATA_UPDATE_KEY_TICKETS] = 0;
$xml = "<l l=\"" . base64_encode($count) . "\">" . base64_encode($itemCount) . "</l>\r\n" . $xml;
}
$RESPONSE->Messages = "<t dutt=\"" . base64_encode($DUT[DATA_UPDATE_KEY_TICKETS]) . "\" dute=\"" . base64_encode($DUT[DATA_UPDATE_KEY_EMAILS]) . "\">\r\n" . $xml . $dle_xml . "</t>";
}
function AutoAssignEditor($editor = "")
{
if (isset(Server::$Groups[$this->Group]) && !empty(Server::$Groups[$this->Group]->TicketAssignment)) {
$load = array();
$sumtickets = 0;
$sumpriorities = 0;
foreach (Server::$Groups[$this->Group]->TicketAssignment as $sysid => $priority) {
if (isset(Server::$Operators[$sysid])) {
$load[$sysid] = TicketEditor::GetTicketCountByEditor($sysid);
$sumtickets += $load[$sysid];
$sumpriorities += $priority * 10;
}
}
foreach (Server::$Groups[$this->Group]->TicketAssignment as $sysid => $priority) {
if (isset(Server::$Operators[$sysid])) {
$load[$sysid] = $load[$sysid] - $sumtickets * ($priority * 10 / $sumpriorities);
}
}
if (!empty($load)) {
asort($load);
if (min($load) == max($load)) {
for ($i = 0; $i < rand(0, count($load) - 1); $i++) {
next($load);
}
}
$editor = key($load);
}
if (!empty($editor)) {
$teditor = new TicketEditor($this->Id);
$teditor->Editor = $editor;
$teditor->Status = 0;
$teditor->GroupId = $this->Group;
$teditor->Save();
}
}
}
function processTicketActions($count = 0)
{
global $GROUPS, $CONFIG;
$temporaryIds = array();
while (isset($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vc"])) {
$type = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vc"];
if ($type == "SetTicketStatus") {
$Ticket = new Ticket();
$Ticket->Id = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_va"];
if ($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"] != $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_2"]) {
$Ticket->Log(0, CALLER_SYSTEM_ID, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_2"]);
}
if (!empty($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vb"]) && $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vb"] != $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_3"]) {
$Ticket->Log(2, CALLER_SYSTEM_ID, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vb"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_3"]);
}
if ($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"] != $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_4"]) {
$Ticket->Log(3, CALLER_SYSTEM_ID, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_4"]);
}
$TicketEditor = new TicketEditor($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_va"]);
if (!empty($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vb"])) {
$TicketEditor->Editor = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vb"];
}
$TicketEditor->Status = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"];
$TicketEditor->GroupId = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"];
$TicketEditor->Save();
if ($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"] != $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_4"]) {
$Ticket->SetGroup($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"]);
}
$Ticket->Editor = $TicketEditor;
$Ticket->LoadMessages();
$Ticket->SetLastUpdate(time());
} else {
if ($type == "AddTicketEditorReply") {
$Ticket = new Ticket($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_va"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_3"]);
$Ticket->Group = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_4"];
$Ticket->Messages[0]->Id = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_6"];
$Ticket->Messages[0]->ChannelId = getId(32);
$Ticket->Messages[0]->Hash = $Ticket->GetHash(false);
$Ticket->Messages[0]->SenderUserId = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vb"];
$Ticket->Messages[0]->Type = 1;
$Ticket->Messages[0]->Email = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_2"];
$Ticket->Messages[0]->Text = Mailbox::FinalizeEmail($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"]);
$Ticket->Messages[0]->Subject = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_5"];
$Ticket->Messages[0]->Save($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_va"], time());
$acount = 7;
$att = array();
while (isset($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_" . $acount])) {
$att[$_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_" . $acount]] = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_" . $acount];
$Ticket->Messages[0]->ApplyAttachment($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_" . $acount++]);
}
$mailbox = Mailbox::GetById($GROUPS[$Ticket->Group]->TicketEmailOut, true);
$Ticket->SendEditorReply($mailbox, $Ticket->Messages[0]->Text, getPredefinedMessage($GROUPS[$Ticket->Group]->PredefinedMessages, $Ticket->Language), $att, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_5"]);
if (!empty($CONFIG["gl_ctor"])) {
$Ticket->LoadStatus();
$Ticket->Editor->Status = TICKET_STATUS_CLOSED;
$Ticket->Editor->Save();
}
$Ticket->SetLastUpdate(time());
} else {
if ($type == "SetTicketLanguage") {
$Ticket = new Ticket($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"]);
$Ticket->SetLanguage($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"]);
$Ticket->Log(1, CALLER_SYSTEM_ID, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_2"]);
$Ticket->SetLastUpdate(time());
} else {
if ($type == "DeleteTicketFromServer") {
$Ticket = new Ticket($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], "");
$Ticket->Destroy();
$Ticket->Log(7, CALLER_SYSTEM_ID, 0, 1);
$Ticket->SetLastUpdate(time());
} else {
if ($type == "AddComment") {
$Ticket = new TicketMessage($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"], "");
$Ticket->AddComment(CALLER_SYSTEM_ID, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_2"]);
$Ticket = new Ticket($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_2"], "");
$Ticket->SetLastUpdate(time());
} else {
if ($type == "LinkChat") {
if (!empty($temporaryIds[$_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"]])) {
$_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"] = $temporaryIds[$_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"]];
}
$Ticket = new Ticket($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], "");
$Ticket->LinkChat($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"], getId(32));
$Ticket->Log(5, CALLER_SYSTEM_ID, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"]);
$Ticket->SetLastUpdate(time());
} else {
if ($type == "LinkTicket") {
$Ticket = new Ticket($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], "");
$TicketSub = new Ticket($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"], "");
$counts[$Ticket->Id] = Ticket::GetMessageCount($Ticket->Id);
$counts[$TicketSub->Id] = Ticket::GetMessageCount($TicketSub->Id);
if ($counts[$Ticket->Id] > $counts[$TicketSub->Id]) {
$Ticket->LinkTicket($TicketSub->Id, getId(32));
} else {
$TicketSub->LinkTicket($Ticket->Id, getId(32));
}
$Ticket->SetLastUpdate(time());
} else {
if ($type == "EditMessage") {
$ticket = new Ticket($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"], "");
$message = new TicketMessage($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], "");
$message->Load();
$message->ChangeValue($ticket, 10, CALLER_SYSTEM_ID, $message->Fullname, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_2"]);
$message->ChangeValue($ticket, 11, CALLER_SYSTEM_ID, $message->Email, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_3"]);
$message->ChangeValue($ticket, 12, CALLER_SYSTEM_ID, $message->Company, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_4"]);
$message->ChangeValue($ticket, 13, CALLER_SYSTEM_ID, $message->Phone, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_5"]);
$message->ChangeValue($ticket, 14, CALLER_SYSTEM_ID, $message->Subject, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_6"]);
$message->ChangeValue($ticket, 15, CALLER_SYSTEM_ID, $message->Text, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_7"]);
$message->ApplyCustomFromPost($count, true, $ticket, CALLER_SYSTEM_ID);
$message->Save($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"], true);
$ticket->SetLastUpdate(time(), false);
} else {
if ($type == "CreateTicket") {
$Ticket = new Ticket(getObjectId("ticket_id", DATABASE_TICKETS), "");
$temporaryIds[$_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_11"]] = $Ticket->Id;
$Ticket->Messages[0]->Id = $Ticket->Id;
$Ticket->Messages[0]->ChannelId = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_4"];
$Ticket->CreationType = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_3"];
$Ticket->Group = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_6"];
$Ticket->Language = strtoupper(trim($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_10"]));
$Ticket->Messages[0]->Fullname = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"];
$Ticket->Messages[0]->Email = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"];
$Ticket->Messages[0]->Text = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_2"];
$Ticket->Messages[0]->Company = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_7"];
$Ticket->Messages[0]->Phone = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_8"];
$Ticket->Messages[0]->Type = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_9"];
$Ticket->Messages[0]->Subject = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_15"];
$Ticket->Messages[0]->ApplyCustomFromPost($count);
$cid = 0;
while (isset($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_" . $cid])) {
$value = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_" . $cid++];
if (strpos($value, "[att]") === 0) {
$Ticket->Messages[0]->ApplyAttachment(base64_decode(str_replace("[att]", "", $value)));
} else {
if (strpos($value, "[com]") === 0) {
$Ticket->Messages[0]->AddComment(CALLER_SYSTEM_ID, $Ticket->Id, base64_decode(str_replace("[com]", "", $value)));
}
}
}
$Ticket->Messages[0]->LoadAttachments();
if (!empty($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_4"])) {
$email = new TicketEmail($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_4"], false, "");
$email->LoadAttachments();
foreach ($email->Attachments as $rid => $res) {
if (empty($Ticket->Messages[0]->Attachments[$rid])) {
processResource(CALLER_SYSTEM_ID, $rid, "", RESOURCE_TYPE_FILE_INTERNAL, "", true, 100, 1, 0);
}
}
$email->Destroy();
}
$Ticket->Save();
$TicketEditor = new TicketEditor($Ticket->Id);
$TicketEditor->Editor = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_13"];
$TicketEditor->Status = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_12"];
$TicketEditor->GroupId = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_14"];
$TicketEditor->Save();
$Ticket->Log(6, CALLER_SYSTEM_ID, $Ticket->Id, "");
$Ticket->SetLastUpdate(time());
} else {
if ($type == "SetEmailStatus") {
$Email = new TicketEmail($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_2"]);
$Email->SetStatus();
} else {
if ($type == "ForwardMessage") {
$message = new TicketMessage($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], "");
$message->Load();
$message->Forward($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_2"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_3"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_4"]);
$ticket = new Ticket($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_5"], "");
$ticket->Log(9, CALLER_SYSTEM_ID, $message->Id, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_2"]);
} else {
if ($type == "MoveMessageIntoTicket") {
$message = new TicketMessage($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"], "");
$message->Load(true);
$message->ChannelId = getId(32);
$ticket = new Ticket($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], "");
$ticket->Load();
$ticket->Id = $message->Id = getObjectId("ticket_id", DATABASE_TICKETS);
$ticket->Messages = array();
$ticket->Messages[0] = $message;
$ticket->Save();
$ticket->Log(8, CALLER_SYSTEM_ID, $ticket->Id, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"]);
$message->SaveAttachments();
$message->SaveComments($ticket->Id);
} else {
if ($type == "DeleteAttachment") {
processResource(CALLER_SYSTEM_ID, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], "", RESOURCE_TYPE_FILE_INTERNAL, "", true, "100", "1");
}
}
}
}
}
}
}
}
}
}
}
}
}
$count++;
}
if ($count > 0) {
CacheManager::SetDataUpdateTime(DATA_UPDATE_KEY_TICKETS);
CacheManager::SetDataUpdateTime(DATA_UPDATE_KEY_EMAILS);
}
}
function SaveTicket($_group, $_name, $_email, $_company, $_country, $_phone, $_cmb = false, $_text, $_custom = true, $_url = "")
{
global $INPUTS, $CONFIG, $INTERNAL;
$isSpam = !empty($CONFIG["gl_sft"]) && createSPAMFilter();
$ticket = new Ticket(getObjectId("ticket_id", DATABASE_TICKETS), strtoupper(!empty($this->Language) ? $this->Language : $CONFIG["gl_default_language"]));
$ticket->Messages[0]->Id = $ticket->Id;
$ticket->Messages[0]->IP = getIP();
if (!isTicketFlood() && !$isSpam) {
initData(array("INPUTS"));
$ticket->SenderUserId = $ticket->Messages[0]->SenderUserId = $this->UserId;
$ticket->Group = $_group;
$ticket->Messages[0]->Fullname = $this->Browsers[0]->Fullname = $_name;
$ticket->Messages[0]->Email = $this->Browsers[0]->Email = $_email;
$ticket->Messages[0]->Company = $this->Browsers[0]->Company = $_company;
$ticket->Messages[0]->Phone = $this->Browsers[0]->Phone = $_phone;
$ticket->Messages[0]->Text = $_text;
$ticket->Messages[0]->CallMeBack = $_cmb;
$ticket->Messages[0]->Country = $_country;
$ticket->Messages[0]->EmailId = getId(32);
$ticket->Messages[0]->ChannelId = getId(32);
$ticket->Messages[0]->Edited = $ticket->Messages[0]->Created = time();
$ticket->Messages[0]->Subject = $_url;
$this->Browsers[0]->DesiredChatGroup = $ticket->Group;
$this->Browsers[0]->SetCookieGroup();
if ($_custom) {
foreach ($INPUTS as $index => $input) {
if ($input->Active && $input->Custom) {
if (isset($_POST["p_cf" . $index]) && !isset($_group->TicketInputsHidden[$index])) {
$ticket->Messages[0]->Customs[$index] = $this->Browsers[0]->Customs[$index] = base64UrlDecode($_POST["p_cf" . $index]);
} else {
if (isset($_GET["cf" . $index]) && !isset($_group->TicketInputsHidden[$index])) {
$ticket->Messages[0]->Customs[$index] = $this->Browsers[0]->Customs[$index] = base64UrlDecode($_GET["cf" . $index]);
}
}
if ($input->Cookie && !empty($ticket->Messages[0]->Customs[$index])) {
setCookieValue("cf_" . $index, $ticket->Messages[0]->Customs[$index]);
}
} else {
if ($input->Active) {
if ($input->Index == 111 && $input->Cookie) {
setCookieValue("form_111", $ticket->Messages[0]->Fullname);
} else {
if ($input->Index == 112 && $input->Cookie) {
setCookieValue("form_112", $ticket->Messages[0]->Email);
} else {
if ($input->Index == 113 && $input->Cookie) {
setCookieValue("form_113", $ticket->Messages[0]->Company);
} else {
if ($input->Index == 114 && $input->Cookie) {
setCookieValue("form_114", $ticket->Messages[0]->Text);
} else {
if ($input->Index == 116 && $input->Cookie) {
setCookieValue("form_116", $ticket->Messages[0]->Phone);
}
}
}
}
}
}
}
}
}
if ($CONFIG["gl_adct"] == 1 || !(!empty($CONFIG["gl_rm_om"]) && $CONFIG["gl_rm_om_time"] == 0)) {
$ticket->Save();
$ticket->AutoAssignEditor();
$ticket->SetLastUpdate(time());
}
$this->AddFunctionCall("lz_chat_mail_callback(true);", false);
if (!empty($_POST[POST_EXTERN_REQUESTED_INTERNID]) && !empty($INTERNAL[Operator::GetSystemId(base64UrlDecode($_POST[POST_EXTERN_REQUESTED_INTERNID]))])) {
$TicketEditor = new TicketEditor($ticket->Id);
$TicketEditor->Editor = Operator::GetSystemId(base64UrlDecode($_POST[POST_EXTERN_REQUESTED_INTERNID]));
$TicketEditor->Status = 0;
$TicketEditor->GroupId = $ticket->Group;
$TicketEditor->Save();
}
return $ticket;
} else {
$this->AddFunctionCall("lz_chat_mail_callback(false);", false);
}
return false;
}
function processTicketActions($count = 0)
{
$temporaryIds = array();
$updateRequiredTickets = $updateRequiredEmails = false;
while (isset($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vc"])) {
$type = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vc"];
if ($type == "SetTicketStatus") {
$Ticket = new Ticket();
$Ticket->Id = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_va"];
if ($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"] != $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_2"]) {
$Ticket->Log(0, CALLER_SYSTEM_ID, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_2"]);
}
if (!empty($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vb"]) && $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vb"] != $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_3"]) {
$Ticket->Log(2, CALLER_SYSTEM_ID, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vb"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_3"]);
}
if ($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"] != $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_4"]) {
$Ticket->Log(3, CALLER_SYSTEM_ID, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_4"]);
}
$TicketEditor = new TicketEditor($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_va"]);
if (!empty($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vb"])) {
$TicketEditor->Editor = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vb"];
}
$TicketEditor->Status = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"];
$TicketEditor->GroupId = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"];
$TicketEditor->Save();
if ($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"] != $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_4"]) {
$Ticket->SetGroup($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"]);
}
$Ticket->Editor = $TicketEditor;
$Ticket->LoadMessages();
$time = SystemTime::GetUniqueMessageTime(DATABASE_TICKETS, "last_update");
$Ticket->SetLastUpdate($time);
$updateRequiredTickets = true;
} else {
if ($type == "AddTicketEditorReply") {
$Ticket = new Ticket($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_va"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_3"]);
$Ticket->Load(false, false);
$Ticket->Group = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_4"];
$Ticket->Messages[0]->Id = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_7"];
$Ticket->Messages[0]->ChannelId = getId(32);
$Ticket->Messages[0]->Hash = $Ticket->GetHash(false);
$Ticket->Messages[0]->SenderUserId = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vb"];
$Ticket->Messages[0]->Type = 1;
$Ticket->Messages[0]->Email = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_2"];
$Ticket->Messages[0]->Text = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"];
if ($Ticket->CreationType >= 6 && !empty($Ticket->ChannelId)) {
$twchannel = SocialMediaChannel::GetChannelById($Ticket->ChannelId);
if ($Ticket->CreationType == 7 && $twchannel->StreamType == 1) {
$Ticket->Messages[0]->Text = $twchannel->AddScreenName($Ticket->Messages[0]->Text, $Ticket->Messages[0]->Email);
} else {
if ($Ticket->CreationType == 6) {
$Ticket->Messages[0]->Email = $twchannel->PageId;
}
}
}
$Ticket->Messages[0]->Subject = cutString($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_5"], 255, false);
$Ticket->Messages[0]->Save($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_va"], time());
$acount = 8;
while (isset($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_" . $acount])) {
$Ticket->Messages[0]->ApplyAttachment($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_" . $acount++]);
}
$Ticket->SendEditorReply($Ticket->Messages[0]->Id, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_2"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_6"]);
if (!empty(Server::$Configuration->File["gl_ctor"])) {
$Ticket->LoadStatus();
$Ticket->Editor->Status = TICKET_STATUS_CLOSED;
$Ticket->Editor->Save();
}
$Ticket->SetLastUpdate(time());
$updateRequiredTickets = true;
} else {
if ($type == "SetTicketLanguage") {
$Ticket = new Ticket($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"]);
$Ticket->SetLanguage($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"]);
$Ticket->Log(1, CALLER_SYSTEM_ID, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_2"]);
$Ticket->SetLastUpdate(time());
$updateRequiredTickets = true;
} else {
if ($type == "DeleteTicketFromServer") {
$Ticket = new Ticket($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], "");
$Ticket->Destroy();
$Ticket->Log(7, CALLER_SYSTEM_ID, 0, 1);
$Ticket->SetLastUpdate(time());
$updateRequiredTickets = true;
} else {
if ($type == "AddComment") {
$Ticket = new TicketMessage($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"], "");
$Ticket->AddComment(CALLER_SYSTEM_ID, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_2"]);
$Ticket = new Ticket($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_2"], "");
$Ticket->SetLastUpdate(time());
$updateRequiredTickets = true;
} else {
if ($type == "LinkChat") {
if (!empty($temporaryIds[$_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"]])) {
$_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"] = $temporaryIds[$_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"]];
}
$Ticket = new Ticket($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], "");
$Ticket->LinkChat($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"], getId(32));
$Ticket->Log(5, CALLER_SYSTEM_ID, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"]);
$Ticket->SetLastUpdate(time());
$updateRequiredTickets = true;
} else {
if ($type == "LinkTicket") {
$Ticket = new Ticket($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], "");
$TicketSub = new Ticket($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"], "");
$counts[$Ticket->Id] = Ticket::GetMessageCount($Ticket->Id);
$counts[$TicketSub->Id] = Ticket::GetMessageCount($TicketSub->Id);
if ($counts[$Ticket->Id] > $counts[$TicketSub->Id]) {
$Ticket->LinkTicket($TicketSub->Id, getId(32));
} else {
$TicketSub->LinkTicket($Ticket->Id, getId(32));
}
$Ticket->SetLastUpdate(time());
$updateRequiredTickets = true;
} else {
if ($type == "EditMessage") {
$ticket = new Ticket($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"], "");
$ticket->LoadStatus();
$message = new TicketMessage($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], "");
$message->Load();
$message->ChangeValue($ticket, 10, CALLER_SYSTEM_ID, $message->Fullname, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_2"]);
$message->ChangeValue($ticket, 11, CALLER_SYSTEM_ID, $message->Email, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_3"]);
$message->ChangeValue($ticket, 12, CALLER_SYSTEM_ID, $message->Company, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_4"]);
$message->ChangeValue($ticket, 13, CALLER_SYSTEM_ID, $message->Phone, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_5"]);
$message->ChangeValue($ticket, 14, CALLER_SYSTEM_ID, $message->Subject, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_6"]);
$message->ChangeValue($ticket, 15, CALLER_SYSTEM_ID, $message->Text, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_7"]);
$message->ApplyCustomFromPost($count, true, $ticket, CALLER_SYSTEM_ID);
$message->Save($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"], true);
$ticket->SetLastUpdate(time(), false);
$updateRequiredTickets = true;
if ($ticket->Editor != null) {
$ticket->Editor->Save();
}
} else {
if ($type == "CreateTicket") {
$Ticket = new Ticket(CacheManager::GetObjectId("ticket_id", DATABASE_TICKETS), "");
$temporaryIds[$_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_11"]] = $Ticket->Id;
$Ticket->Messages[0]->Id = $Ticket->Id;
$Ticket->Messages[0]->ChannelId = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_4"];
$Ticket->CreationType = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_3"];
$Ticket->Group = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_6"];
$Ticket->Language = strtoupper(trim($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_10"]));
$Ticket->Messages[0]->Fullname = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"];
$Ticket->Messages[0]->Email = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"];
$Ticket->Messages[0]->Text = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_2"];
$Ticket->Messages[0]->Company = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_7"];
$Ticket->Messages[0]->Phone = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_8"];
$Ticket->Messages[0]->Type = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_9"];
$Ticket->Messages[0]->Subject = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_15"];
$Ticket->Messages[0]->ApplyCustomFromPost($count);
$cid = 0;
while (isset($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_" . $cid])) {
$value = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_" . $cid++];
if (strpos($value, "[att]") === 0) {
$Ticket->Messages[0]->ApplyAttachment(base64_decode(str_replace("[att]", "", $value)));
} else {
if (strpos($value, "[com]") === 0) {
$Ticket->Messages[0]->AddComment(CALLER_SYSTEM_ID, $Ticket->Id, base64_decode(str_replace("[com]", "", $value)));
}
}
}
$Ticket->Messages[0]->LoadAttachments();
if (!empty($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_4"])) {
$email = new TicketEmail($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_4"], false, "");
$email->Load();
$email->LoadAttachments();
foreach ($email->Attachments as $rid => $res) {
if (empty($Ticket->Messages[0]->Attachments[$rid])) {
KnowledgeBase::Process(CALLER_SYSTEM_ID, $rid, "", RESOURCE_TYPE_FILE_INTERNAL, "", true, 100, 1, 0);
}
}
$email->Destroy();
if (!empty($email->Created)) {
$Ticket->Messages[0]->Created = $email->Created;
}
}
$Ticket->Save();
$TicketEditor = new TicketEditor($Ticket->Id);
$TicketEditor->Editor = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_13"];
$TicketEditor->Status = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_12"];
$TicketEditor->GroupId = $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_14"];
$TicketEditor->Save();
$Ticket->Log(6, CALLER_SYSTEM_ID, $Ticket->Id, "");
$Ticket->SetLastUpdate(time());
$updateRequiredTickets = true;
} else {
if ($type == "SetEmailStatus") {
$Email = new TicketEmail($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_2"]);
$Email->SetStatus();
$updateRequiredEmails = true;
} else {
if ($type == "ForwardMessage") {
$message = new TicketMessage($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], "");
$message->Load();
$message->Forward($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_2"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_3"], $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_4"]);
$ticket = new Ticket($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_5"], "");
$ticket->Log(9, CALLER_SYSTEM_ID, $message->Id, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_2"]);
} else {
if ($type == "MoveMessageIntoTicket") {
$message = new TicketMessage($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_1"], "");
$message->Load(true);
$message->ChannelId = getId(32);
$ticket = new Ticket($_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], "");
$ticket->Load();
$ticket->Id = $message->Id = CacheManager::GetObjectId("ticket_id", DATABASE_TICKETS);
$ticket->Messages = array();
$ticket->Messages[0] = $message;
$ticket->Save();
$ticket->Log(8, CALLER_SYSTEM_ID, $ticket->Id, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"]);
$message->SaveAttachments();
$message->SaveComments($ticket->Id);
$updateRequiredTickets = true;
} else {
if ($type == "DeleteAttachment") {
KnowledgeBase::Process(CALLER_SYSTEM_ID, $_POST[POST_INTERN_PROCESS_TICKET_ACTIONS . "_" . $count . "_vd_0"], "", RESOURCE_TYPE_FILE_INTERNAL, "", true, "100", "1");
}
}
}
}
}
}
}
}
}
}
}
}
}
$count++;
}
if ($updateRequiredTickets) {
CacheManager::SetDataUpdateTime(DATA_UPDATE_KEY_TICKETS);
}
if ($updateRequiredEmails) {
CacheManager::SetDataUpdateTime(DATA_UPDATE_KEY_EMAILS);
}
}
function SaveTicket($_group, $_country, $_cmb = false, $_custom = true, $_url = "", $changed = false)
{
global $INPUTS, $CONFIG, $INTERNAL, $GROUPS;
$isSpam = !empty($CONFIG["gl_sft"]) && createSPAMFilter();
$ticket = new Ticket(getObjectId("ticket_id", DATABASE_TICKETS), strtoupper(!empty($this->Language) ? $this->Language : $CONFIG["gl_default_language"]));
$ticket->Messages[0]->Id = $ticket->Id;
$ticket->Messages[0]->IP = getIP();
$group = $GROUPS[$_group];
if (!isTicketFlood() && !$isSpam) {
initData(array("INPUTS"));
$ticket->SenderUserId = $ticket->Messages[0]->SenderUserId = $this->UserId;
$ticket->Group = $_group;
$ticket->Messages[0]->Fullname = $this->Browsers[0]->Fullname = $group->GetServerInput($INPUTS[111], false, "", $changed);
$ticket->Messages[0]->Email = $this->Browsers[0]->Email = $group->GetServerInput($INPUTS[112], false, "", $changed);
$ticket->Messages[0]->Company = $this->Browsers[0]->Company = $group->GetServerInput($INPUTS[113], false, "", $changed);
$ticket->Messages[0]->Phone = $this->Browsers[0]->Phone = $group->GetServerInput($INPUTS[116], false, "", $changed);
$ticket->Messages[0]->Text = $group->GetServerInput($INPUTS[114], false, "", $changed);
$ticket->Messages[0]->CallMeBack = $_cmb;
$ticket->Messages[0]->Country = $_country;
$ticket->Messages[0]->EmailId = getId(32);
$ticket->Messages[0]->ChannelId = getId(32);
$ticket->Messages[0]->Edited = $ticket->Messages[0]->Created = time();
if (empty($_url)) {
$_url = Visitor::GetLastURLFromVisitor($this->UserId);
}
$ticket->Messages[0]->Subject = $_url;
$this->Browsers[0]->DesiredChatGroup = $ticket->Group;
$this->Browsers[0]->SetCookieGroup();
if ($_custom) {
foreach ($INPUTS as $index => $input) {
if ($input->Active && $input->Custom) {
$value = $group->GetServerInput($input, false, "", $changed);
if ($input->Type != "File" && !empty($value) && !in_array($index, $group->TicketInputsHidden)) {
$ticket->Messages[0]->Customs[$index] = $this->Browsers[0]->Customs[$index] = $value;
} else {
if ($input->Type == "File" && isset($_FILES["p_cf" . $index]) && !in_array($index, $group->TicketInputsHidden)) {
$ticket->Messages[0]->Customs[$index] = $this->Browsers[0]->Customs[$index] = $ticket->Messages[0]->AppendPostFile("p_cf" . $index, $this->UserId);
}
}
if ($input->Cookie && !empty($ticket->Messages[0]->Customs[$index]) && $input->Type != "File") {
setCookieValue("cf_" . $index, $ticket->Messages[0]->Customs[$index]);
}
} else {
if ($input->Active) {
if ($input->Index == 111 && $input->Cookie) {
setCookieValue("form_111", $ticket->Messages[0]->Fullname);
} else {
if ($input->Index == 112 && $input->Cookie) {
setCookieValue("form_112", $ticket->Messages[0]->Email);
} else {
if ($input->Index == 113 && $input->Cookie) {
setCookieValue("form_113", $ticket->Messages[0]->Company);
} else {
if ($input->Index == 114 && $input->Cookie) {
setCookieValue("form_114", $ticket->Messages[0]->Text);
} else {
if ($input->Index == 116 && $input->Cookie) {
setCookieValue("form_116", $ticket->Messages[0]->Phone);
}
}
}
}
}
}
}
}
}
if ($CONFIG["gl_adct"] == 1 || !(!empty($CONFIG["gl_rm_om"]) && $CONFIG["gl_rm_om_time"] == 0)) {
$ticket->Save();
$ticket->AutoAssignEditor();
$ticket->SetLastUpdate(time());
}
$this->AddFunctionCall("lz_chat_mail_callback(true);", false);
if (!empty($_POST[POST_EXTERN_REQUESTED_INTERNID]) && !empty($INTERNAL[Operator::GetSystemId(base64UrlDecode($_POST[POST_EXTERN_REQUESTED_INTERNID]))])) {
$TicketEditor = new TicketEditor($ticket->Id);
$TicketEditor->Editor = Operator::GetSystemId(base64UrlDecode($_POST[POST_EXTERN_REQUESTED_INTERNID]));
$TicketEditor->Status = 0;
$TicketEditor->GroupId = $ticket->Group;
$TicketEditor->Save();
}
if (!empty($CONFIG["gl_mpm"])) {
foreach ($INTERNAL as $operator) {
if ($operator->IsInPushMessageState()) {
if ($operator->HasAccessToTicket($ticket)) {
$operator->AddPushMessage($ticket->Id, $this->SystemId, $_name, 2, $_text);
}
}
}
}
return $ticket;
} else {
$this->AddFunctionCall("lz_chat_mail_callback(false);", false);
}
return false;
}
function SaveTicket($_group, $_country, $_cmb = false, $_custom = true, $_url = "", $changed = false)
{
$isSpam = !empty(Server::$Configuration->File["gl_sft"]) && Visitor::CreateSPAMFilter($this->UserId);
$ticket = new Ticket(CacheManager::GetObjectId("ticket_id", DATABASE_TICKETS), strtoupper(!empty($this->Language) ? $this->Language : Server::$Configuration->File["gl_default_language"]));
$ticket->Messages[0]->Id = $ticket->Id;
$ticket->Messages[0]->IP = Communication::GetIP();
$group = Server::$Groups[$_group];
if (!isTicketFlood() && !$isSpam) {
Server::InitDataBlock(array("INPUTS"));
$ticket->SenderUserId = $ticket->Messages[0]->SenderUserId = $this->UserId;
$ticket->Group = $_group;
$ticket->Messages[0]->Fullname = $this->Browsers[0]->Fullname = $group->GetServerInput(Server::$Inputs[111], false, "", $changed);
$ticket->Messages[0]->Email = $this->Browsers[0]->Email = $group->GetServerInput(Server::$Inputs[112], false, "", $changed);
$ticket->Messages[0]->Company = $this->Browsers[0]->Company = $group->GetServerInput(Server::$Inputs[113], false, "", $changed);
$ticket->Messages[0]->Phone = $this->Browsers[0]->Phone = $group->GetServerInput(Server::$Inputs[116], false, "", $changed);
$ticket->Messages[0]->Text = $group->GetServerInput(Server::$Inputs[114], false, "", $changed);
$ticket->Messages[0]->CallMeBack = $_cmb;
$ticket->Messages[0]->Country = $_country;
$ticket->Messages[0]->EmailId = getId(32);
$ticket->Messages[0]->ChannelId = getId(32);
$ticket->Messages[0]->Edited = $ticket->Messages[0]->Created = time();
if (empty($_url)) {
$_url = Visitor::GetLastURLFromVisitor($this->UserId);
}
$ticket->Messages[0]->Subject = $_url;
$this->Browsers[0]->DesiredChatGroup = $ticket->Group;
$this->Browsers[0]->SetCookieGroup();
if ($_custom) {
foreach (Server::$Inputs as $index => $input) {
if ($input->Active && $input->Custom) {
$value = $group->GetServerInput($input, false, "", $changed);
if ($input->Type != "File" && !empty($value) && !in_array($index, $group->TicketInputsHidden)) {
$ticket->Messages[0]->Customs[$index] = $this->Browsers[0]->Customs[$index] = $value;
} else {
if ($input->Type == "File" && isset($_FILES["p_cf" . $index]) && !in_array($index, $group->TicketInputsHidden)) {
$ticket->Messages[0]->Customs[$index] = $this->Browsers[0]->Customs[$index] = $ticket->Messages[0]->AppendPostFile("p_cf" . $index, $this->UserId);
}
}
}
$ud = new UserData($ticket->Messages[0]->Fullname, $ticket->Messages[0]->Email, $ticket->Messages[0]->Company, $ticket->Messages[0]->Phone, $ticket->Messages[0]->Customs);
$ud->Save();
$ud->SaveToCookie();
}
}
if (Server::$Configuration->File["gl_adct"] == 1 || !(!empty(Server::$Configuration->File["gl_rm_om"]) && Server::$Configuration->File["gl_rm_om_time"] == 0)) {
$ticket->Save();
$ticket->AutoAssignEditor();
$ticket->SetLastUpdate(time());
}
$this->AddFunctionCall("lz_chat_mail_callback(true);", false);
if (!empty($_POST[POST_EXTERN_REQUESTED_INTERNID]) && !empty(Server::$Operators[Operator::GetSystemId(Encoding::Base64UrlDecode($_POST[POST_EXTERN_REQUESTED_INTERNID]))])) {
$TicketEditor = new TicketEditor($ticket->Id);
$TicketEditor->Editor = Operator::GetSystemId(Encoding::Base64UrlDecode($_POST[POST_EXTERN_REQUESTED_INTERNID]));
$TicketEditor->Status = 0;
$TicketEditor->GroupId = $ticket->Group;
$TicketEditor->Save();
}
if (!empty(Server::$Configuration->File["gl_mpm"])) {
foreach (Server::$Operators as $operator) {
if ($operator->IsInPushMessageState()) {
if ($operator->HasAccessToTicket($ticket)) {
$operator->AddPushMessage($ticket->Id, $this->SystemId, $ticket->Messages[0]->Fullname, 2, $ticket->Messages[0]->Text);
}
}
}
}
return $ticket;
} else {
$this->AddFunctionCall("lz_chat_mail_callback(false);", false);
}
return false;
}
