static function loadUser($userid)
{
if (empty(self::$user_perms[$userid])) {
$user_data = SupportUsers::getUser($userid);
if (!$user_data) {
$perms = new stdClass();
} else {
$perms = $user_data->rules;
}
if (!is_object($perms)) {
$perms = new stdClass();
}
if (!property_exists($perms, "support_admin")) {
$perms->support_admin = new stdClass();
}
self::mergeSet($perms, "support_admin", "support_admin_misc");
self::mergeSet($perms, "support_admin", "support_admin_ticket");
self::mergeSet($perms, "support_admin", "support_admin_ticket_cc");
self::mergeSet($perms, "support_admin", "support_admin_ticket_other");
self::mergeSet($perms, "support_admin", "support_admin_ticket_una");
self::mergeSet($perms, "support_admin", "view_products");
self::mergeSet($perms, "support_admin", "view_departments");
self::mergeSet($perms, "support_admin", "view_categories");
self::mergeSet($perms, "support_admin", "assign_products");
self::mergeSet($perms, "support_admin", "assign_departments");
self::mergeSet($perms, "support_admin", "assign_categories");
self::$user_perms[$userid] = $perms;
}
return self::$user_perms[$userid];
}
function display($tpl = NULL)
{
// view a ticket!
$this->ticketid = FSS_Input::getInt('ticketid');
$document = JFactory::getDocument();
$document->addScript(JURI::root() . 'components/com_fss/assets/js/bootstrap/bootstrap-timepicker.min.js');
$this->ticket = new SupportTicket();
if (!$this->ticket->load($this->ticketid)) {
if ($this->ticket->checkExist($this->ticketid)) {
return $this->_display("noperm");
} else {
return JError::raiseWarning(404, JText::_('Ticket not found'));
}
}
if ($this->ticket->merged > 0 && FSS_Input::getInt('no_redirect') != '1') {
JFactory::getApplication()->redirect(FSSRoute::_('index.php?option=com_fss&view=admin_support&layout=ticket&ticketid=' . $this->ticket->merged . "&Itemid=" . FSS_Input::getInt('Itemid'), false));
}
$reverse = JRequest::getInt('sort', null);
if ($reverse !== null) {
if ($reverse) {
// we want messages in opposite order to normal
if (SupportUsers::getSetting("reverse_order")) {
$reverse = true;
} else {
$reverse = false;
}
} else {
// we want messages in normal order
$reverse = null;
}
}
$this->ticket->loadAll($reverse);
$this->loadMerged();
$pathway = JFactory::getApplication()->getPathway();
$pathway->addItem(JText::_("SUPPORT"), FSSRoute::_('index.php?option=com_fss&view=admin_support&tickets=' . $this->ticket_view));
$pathway->addItem(JText::_("VIEW_TICKET") . " : " . $this->ticket->reference . " - " . $this->ticket->title);
$this->assignOnOpen();
$this->tryLock();
if ($this->ticket->admin_id > 0) {
$this->adminuser = SupportUsers::getUser($this->ticket->admin_id);
}
$this->ticket_view = $this->ticket->ticket_status_id;
$this->HandleRefresh();
if (FSS_Settings::get('time_tracking') == "auto") {
$session = JFactory::getSession();
$session->set('ticket_' . $this->ticket->id . "_opened", time());
}
FSS_Helper::IncludeModal();
FSS_Helper::AddSCEditor();
$this->HandleRefresh();
$this->print = FSS_Input::getCmd('print');
if ($this->print) {
return $this->_display("print");
}
$this->_display();
}
function doOpenTicket()
{
if (!FSS_Permission::auth("fss.ticket.open", "com_fss.support_user")) {
return FSS_Helper::NoPerm();
}
$mainframe = JFactory::getApplication();
$user = JFactory::getUser();
$userid = $user->get('id');
$this->userid = $userid;
$this->email = '';
$this->admin_create = 0;
$session = JFactory::getSession();
if (FSS_Input::getInt('admincreate') > 0) {
$session->Set("admin_create", FSS_Input::getInt('admincreate'));
if ($session->Get("admin_create") == 1 && FSS_Input::getInt('user_id') > 0) {
$session->Set('admin_create_user_id', FSS_Input::getInt('user_id'));
} else {
if ($session->Get("admin_create") == 2 && (FSS_Input::getString('admin_create_email') || FSS_Input::getString('admin_create_name'))) {
$session->Set('ticket_email', FSS_Input::getEMail('admin_create_email'));
$session->Set('ticket_name', FSS_Input::getString('admin_create_name'));
}
}
}
if ($session->Get("admin_create") == 1) {
$this->admin_create = 1;
$model = $this->getModel();
$this->user = $model->getUser($session->Get('admin_create_user_id'));
} else {
if ($session->Get("admin_create") == 2) {
$this->unreg_email = $session->Get('ticket_email');
$this->unreg_name = $session->Get('ticket_name');
$this->admin_create = 2;
}
}
if (FSS_Settings::Get('support_only_admin_open') && $this->admin_create < 1) {
return $this->noPermission("Access Denied", "CREATING_NEW_TICKETS_BY_USERS_IS_CURRENTLY_DISABLED");
}
// store in session and data for an unregistered ticket
$type = FSS_Input::getCmd('type');
if ($type == "without") {
$email = FSS_Input::getEMail('email');
$name = FSS_Input::getString('name');
if ($name == "") {
$name = $email;
}
if ($email != "") {
$session->Set('ticket_email', $email);
$session->Set('ticket_name', $name);
}
}
if (!$this->ValidateUser('open')) {
return;
}
// defaults for blank ticket
$ticket['priid'] = FSS_Input::getInt('priid', FSS_Settings::get('support_default_priority'));
$ticket['body'] = FSS_Input::GetString('body');
$ticket['subject'] = FSS_Input::GetString('subject');
$ticket['handler'] = FSS_Input::getInt('handler', 0);
$this->ticket = $ticket;
$errors['subject'] = '';
$errors['body'] = '';
$errors['cat'] = '';
$errors['captcha'] = '';
$this->errors = $errors;
$prodid = FSS_Input::getInt('prodid');
// prod id not set, should we display product list???
if ($prodid < 1) {
$this->products = $this->get('Products');
if (count($this->products) > 1) {
$this->search = "";
$pagination = $this->get('ProdPagination');
$this->pagination = $pagination;
$this->limit = $this->get("ProdLimit");
parent::display("product");
return;
} else {
if (count($this->products) == 1) {
$prodid = $this->products[0]['id'];
JRequest::setVar('prodid', $prodid);
//echo "Setting prodid to $prodid<br>";
}
}
}
$this->assign('prodid', $prodid);
$deptid = FSS_Input::getInt('deptid');
// dept id not set, should we display department list?
if ($deptid < 1) {
$this->search = "";
$this->depts = $this->get('Departments');
$this->limit = $this->get("ProdLimit");
if (count($this->depts) > 1) {
$this->pagination = $this->get('DeptPagination');
$this->product = $this->get('Product');
parent::display("department");
return;
} else {
if (count($this->depts) == 1) {
$deptid = $this->depts[0]['id'];
JRequest::setVar('deptid', $deptid);
//echo "Setting deptid to $deptid<br>";
}
}
}
$what = FSS_Input::getCmd('what');
// done with ticket, try and save, if not, display any errors
if ($what == "add") {
if ($this->saveTicket()) {
$message = FSS_Helper::HelpText("support_open_thanks", true);
if ($message != "") {
FSS_Helper::enqueueMessage($message, "success");
}
//exit;
if ($this->admin_create > 0) {
$link = 'index.php?option=com_fss&view=admin_support&Itemid=' . FSS_Input::getInt('Itemid', '') . '&ticketid=' . $this->ticketid;
$mainframe->redirect(FSSRoute::_($link, false));
} else {
// need to set the session info that will display the ticket to the user here!
$link = 'index.php?option=com_fss&view=ticket&layout=view&Itemid=' . FSS_Input::getInt('Itemid', '') . '&ticketid=' . $this->ticketid;
$mainframe->redirect(FSSRoute::_($link, false));
}
return;
} else {
//echo "Error saving ticket<br>";
}
}
// load handlers if required. This depends on what product and department have been selected
if (FSS_Settings::get('support_choose_handler') != "none") {
$allow_no_auto = 0;
if ($this->admin_create > 0) {
$allow_no_auto = 1;
$this->autohandlers = SupportUsers::getHandlersTicket($prodid, $deptid, 0);
}
$handlers = SupportUsers::getHandlersTicket($prodid, $deptid, 0, $allow_no_auto);
/**
* I DONT KNOW IF THIS IS A GOOD CHANGE OR NOT, BUT IT MAKES IT CONSISTANT EVERYWHERE I THINK
**/
// if the hide super users checkbox is tickets, hide them all from the dropdown
if (FSS_Settings::get('support_hide_super_users')) {
foreach ($handlers as $offset => $handler) {
$fssuser = SupportUsers::getUser($handler);
$juser = JFactory::getUser($handler);
if ($juser->get('isRoot') && $userid != $juser->id) {
unset($handlers[$offset]);
}
}
}
if (count($handlers) == 0) {
$handlers[] = 0;
}
$qry = "SELECT * FROM #__users WHERE id IN (" . implode(", ", $handlers) . ")";
$db = JFactory::getDBO();
$db->setQuery($qry);
$handlers = $db->loadAssocList();
$this->handlers = array();
$h = array();
$h['id'] = 0;
$h['name'] = JText::_('AUTO_ASSIGN');
$this->handlers[] = $h;
if (is_array($handlers)) {
foreach ($handlers as $handler) {
$this->handlers[] = $handler;
}
}
}
$this->assign('deptid', $deptid);
$this->product = $this->get('Product');
$this->dept = $this->get('Department');
$this->cats = $this->get('Cats');
$this->pris = $this->get('Priorities');
$this->support_user_attach = FSS_Settings::get('support_user_attach');
$this->fields = FSSCF::GetCustomFields(0, $prodid, $deptid);
// load in captch and display if needed
$this->sortCaptchaType();
$captcha = new FSS_Captcha();
$this->captcha = $captcha->GetCaptcha('support_captcha_type');
parent::display();
}
