function delete()
{
// load in tickets to do
$ticketid = FSS_Input::getInt('ticketid');
$tickets = FSS_Input::getCmd('tickets');
$def_archive = FSS_Ticket_Helper::GetStatusID('def_archive');
if ($ticketid > 0) {
$ticket = new SupportTicket();
if ($ticket->load($ticketid)) {
$ticket->delete();
}
} else {
if ($tickets != '') {
$tickets = new SupportTickets();
$tickets->limitstart = 0;
$tickets->limit = 100;
$tickets->loadTicketsByStatus($tickets);
foreach ($tickets->tickets as $ticket) {
$ticket->delete();
}
}
}
JFactory::getApplication()->redirect($_SERVER['HTTP_REFERER']);
}
static function parseRedirectType($status, $type)
{
$ticketid = FSS_Input::getInt('ticketid');
$ticket = new SupportTicket();
if (!$ticket->load($ticketid)) {
$ticketid = 0;
}
if ($type == "" && $ticketid > 0) {
return FSSRoute::_('index.php?option=com_fss&view=admin_support&layout=ticket&ticketid=' . FSS_Input::getInt('ticketid'), false);
}
$bits = explode("_", $type);
// 2nd parameter of type is the status, so if current, use the status that has been passed in
if ($bits[1] == "current") {
$bits[1] = $status;
}
if (count($bits) != 2) {
if ($ticketid > 0) {
return FSSRoute::_('index.php?option=com_fss&view=admin_support&layout=ticket&ticketid=' . FSS_Input::getInt('ticketid'), false);
} else {
return FSSRoute::_('index.php?option=com_fss&view=admin_support', false);
}
}
if ($bits[0] == "list") {
return FSSRoute::_('index.php?option=com_fss&view=admin_support&tickets=' . $bits[1], false);
}
if ($bits[0] == "new" || $bits[0] == "old") {
// get current tickets for the current handler of a specific type
JRequest::setVar('tickets', $bits[1]);
$tickets = new SupportTickets();
$tickets->limitstart = 0;
$tickets->limit = 500;
$tickets->loadTicketsByStatus($bits[1]);
$oldest_time = time();
$oldest_id = -1;
$newest_time = 0;
$newset_id = -1;
foreach ($tickets->tickets as $ticket) {
$updated = strtotime($ticket->lastupdate);
if ($updated > $newest_time) {
$newest_time = $updated;
$newset_id = $ticket->id;
}
if ($updated < $oldest_time) {
$oldest_time = $updated;
$oldest_id = $ticket->id;
}
}
if ($bits[0] == "new" && $newset_id > 0) {
return FSSRoute::_('index.php?option=com_fss&view=admin_support&layout=ticket&ticketid=' . $newset_id, false);
}
if ($bits[0] == "old" && $oldest_id > 0) {
return FSSRoute::_('index.php?option=com_fss&view=admin_support&layout=ticket&ticketid=' . $oldest_id, false);
}
return FSSRoute::_('index.php?option=com_fss&view=admin_support&tickets=' . $bits[1], false);
}
if ($ticketid > 0) {
return FSSRoute::_('index.php?option=com_fss&view=admin_support&layout=ticket&ticketid=' . FSS_Input::getInt('ticketid'));
}
return FSSRoute::_('index.php?option=com_fss&view=admin_support', false);
}
