if ($cat == 'report') {
$res = Issue::createFromPost();
if ($res != -1) {
// redirect to view issue page
Misc::setMessage(ev_gettext('Your issue was created successfully.'));
Auth::redirect(APP_BASE_URL . 'view.php?id=' . $res);
} else {
// need to show everything again
Misc::setMessage(ev_gettext('There was an error creating your issue.'), Misc::MSG_ERROR);
$tpl->assign('error_msg', '1');
}
}
if ($cat == 'associate') {
$item = isset($_GET['item']) ? (array) $_GET['item'] : null;
if (count($item) > 0) {
$res = Support::getListDetails($item);
$tpl->assign('emails', $res);
$tpl->assign('attached_emails', @implode(',', $item));
if (CRM::hasCustomerIntegration($prj_id)) {
$crm = CRM::getInstance($prj_id);
// also need to guess the contact_id from any attached emails
try {
$info = $crm->getCustomerInfoFromEmails($prj_id, $item);
$tpl->assign(array('customer_id' => $info['customer_id'], 'customer_name' => $info['customer_name'], 'contact_id' => $info['contact_id'], 'contact_name' => $info['contact_name'], 'contacts' => $info['contacts']));
} catch (CRMException $e) {
}
}
// if we are dealing with just one message, use the subject line as the
// summary for the issue, and the body as the description
if (count($item) == 1) {
$email_details = Support::getEmailDetails(Email_Account::getAccountByEmail($item[0]), $item[0]);
$res = Issue::insert();
if ($res != -1) {
// show direct links to the issue page, issue listing page and
// email listing page
$tpl->assign("new_issue_id", $res);
$tpl->assign("quarantine", Issue::getQuarantineInfo($res));
$tpl->assign("errors", $insert_errors);
$tpl->assign("ticket", Issue::getDetails($res));
} else {
// need to show everything again
$tpl->assign("error_msg", "1");
}
}
if (@$HTTP_GET_VARS["cat"] == "associate") {
if (@count($HTTP_GET_VARS["item"]) > 0) {
$res = Support::getListDetails($HTTP_GET_VARS["item"]);
$tpl->assign("emails", $res);
$tpl->assign("attached_emails", @implode(",", $HTTP_GET_VARS["item"]));
if (Customer::hasCustomerIntegration($prj_id)) {
// also need to guess the contact_id from any attached emails
$info = Customer::getCustomerInfoFromEmails($prj_id, $HTTP_GET_VARS["item"]);
$tpl->assign(array("customer_id" => $info['customer_id'], 'customer_name' => $info['customer_name'], "contact_id" => $info['contact_id'], 'contact_name' => $info['contact_name'], 'contacts' => $info['contacts']));
}
// if we are dealing with just one message, use the subject line as the
// summary for the issue, and the body as the description
if (count($HTTP_GET_VARS["item"]) == 1) {
$email_details = Support::getEmailDetails(Email_Account::getAccountByEmail($HTTP_GET_VARS["item"][0]), $HTTP_GET_VARS["item"][0]);
$tpl->assign(array('issue_summary' => $email_details['sup_subject'], 'issue_description' => $email_details['message']));
// also auto pre-fill the customer contact text fields
if (Customer::hasCustomerIntegration($prj_id)) {
$sender_email = Mail_API::getEmailAddress($email_details['sup_from']);
