/**
* Used to display each status time used for each group/user
*
*
* @param Ticket $ticket
*/
static function ShowDetail(Ticket $ticket, $type)
{
$ptState = new PluginTimelineticketState();
if ($type == 'group') {
$ptItem = new PluginTimelineticketAssignGroup();
} else {
if ($type == 'user') {
$ptItem = new PluginTimelineticketAssignUser();
}
}
$a_states = $ptState->find("`tickets_id`='" . $ticket->getField('id') . "'", "`date`");
$a_state_delays = array();
$a_state_num = array();
$delay = 0;
$list_status = Ticket::getAllStatusArray();
$status = "new";
foreach ($a_states as $array) {
$delay += $array['delay'];
$a_state_delays[$delay] = $array['old_status'];
$a_state_num[] = $delay;
}
$a_state_num[] = $delay;
$last_delay = $delay;
$a_groups = $ptItem->find("`tickets_id`='" . $ticket->getField('id') . "'", "`date`");
echo "<table class='tab_cadre_fixe' width='100%'>";
echo "<tr class='tab_bg_1'>";
echo "<th colspan='" . (count($list_status) + 1) . "'>";
_e('Result details');
if ($type == 'group') {
echo " (" . __('Groups in charge of the ticket', 'timelineticket') . ")";
} else {
if ($type == 'user') {
echo " (" . __('Technicians in charge of the ticket', 'timelineticket') . ")";
}
}
echo "</th>";
echo "</tr>";
echo "</tr>";
echo "<th>";
echo "</th>";
foreach ($list_status as $name) {
echo "<th>";
echo $name;
echo "</th>";
}
echo "</tr>";
if ($type == 'group') {
$a_details = PluginTimelineticketToolbox::getDetails($ticket, 'group', false);
} else {
if ($type == 'user') {
$a_details = PluginTimelineticketToolbox::getDetails($ticket, 'user', false);
}
}
foreach ($a_details as $items_id => $a_detail) {
$a_status = array();
foreach ($a_detail as $data) {
if (!isset($a_status[$data['Status']])) {
$a_status[$data['Status']] = 0;
}
$a_status[$data['Status']] += $data['End'] - $data['Start'];
}
echo "<tr class='tab_bg_1'>";
if ($type == 'group') {
echo "<td>" . Dropdown::getDropdownName("glpi_groups", $items_id) . "</td>";
} else {
if ($type == 'user') {
echo "<td>" . Dropdown::getDropdownName("glpi_users", $items_id) . "</td>";
}
}
foreach ($list_status as $status => $name) {
echo "<td>";
if (isset($a_status[$status])) {
echo Html::timestampToString($a_status[$status], true);
}
echo "</td>";
}
echo "</tr>";
}
echo "</table>";
}
static function getTotaltimeEnddate(CommonGLPI $ticket)
{
$totaltime = 0;
$ptState = new PluginTimelineticketState();
$a_states = $ptState->find("`tickets_id`='" . $ticket->getField('id') . "'", "date");
$last_date = '';
foreach ($a_states as $a_state) {
$totaltime += $a_state['delay'];
$last_date = $a_state['date'];
}
if ($ticket->fields['status'] != Ticket::CLOSED && isset($a_state['date'])) {
$totaltime += PluginTimelineticketDisplay::getPeriodTime($ticket, $a_state['date'], date("Y-m-d H:i:s"));
}
$end_date = $totaltime;
return array('totaltime' => $totaltime, 'end_date' => $end_date);
}
@license AGPL License 3.0 or (at your option) any later version
http://www.gnu.org/licenses/agpl-3.0-standalone.html
@link https://github.com/pluginsGLPI/timelineticket
@since 2013
------------------------------------------------------------------------
*/
include '../../../inc/includes.php';
Html::header(PluginTimelineticketDisplay::getTypeName(2), $_SERVER["PHP_SELF"], "plugins", "timelineticket");
if (Session::haveRight("config", READ) || Session::haveRight("plugin_timelineticket_ticket", UPDATE)) {
$ptConfig = new PluginTimelineticketConfig();
$grplevel = new PluginTimelineticketGroupLevel();
if (isset($_POST["reconstructStates"])) {
ini_set("max_execution_time", "0");
ini_set("memory_limit", "-1");
$ptState = new PluginTimelineticketState();
$ptState->reconstructTimeline();
Html::back();
} else {
if (isset($_POST["reconstructGroups"])) {
ini_set("max_execution_time", "0");
ini_set("memory_limit", "-1");
$ptGroup = new PluginTimelineticketAssignGroup();
$ptGroup->reconstrucTimeline();
Html::back();
} else {
if (isset($_POST["add_groups"]) || isset($_POST["delete_groups"])) {
$grplevel->update($_POST);
Html::back();
} else {
if (isset($_POST["update"])) {
function plugin_timelineticket_ticket_purge(Ticket $item)
{
// Instantiation of the object from the class PluginTimelineticketStates
$ticketstate = new PluginTimelineticketState();
$user = new PluginTimelineticketAssignUser();
$group = new PluginTimelineticketAssignUser();
$ticketstate->deleteByCriteria(array('tickets_id' => $item->getField("id")));
$user->deleteByCriteria(array('tickets_id' => $item->getField("id")));
$group->deleteByCriteria(array('tickets_id' => $item->getField("id")));
}