public function action_close()
{
$user = Auth::instance()->get_user();
$ticket_id = $this->request->param('id', 0);
//getting the parent ticket
$ticket = new Model_Ticket();
//only supportadmin can close any ticket
if (!$user->has_access('supportadmin')) {
$ticket->where('id_user', '=', $user->id_user);
}
$ticket->where('id_ticket', '=', $ticket_id)->where('id_ticket_parent', 'IS', NULL)->limit(1)->find();
if (!$ticket->loaded()) {
Alert::set(Alert::ERROR, __('Not your ticket.'));
$this->redirect(Route::url('oc-panel', array('controller' => 'support', 'action' => 'index')));
} else {
//close ticket
$ticket->status = Model_Ticket::STATUS_CLOSED;
$ticket->save();
Alert::set(Alert::SUCCESS, __('Ticket closed.'));
$this->redirect(Route::url('oc-panel', array('controller' => 'support', 'action' => 'index')));
}
}
