/**
* Enter description here...
* [TODO] Move this into a better API holding place
*
* @param integer $group_id
* @param integer $ticket_id
* @param integer $only_rule_id
* @return Model_GroupInboxFilter[]|false
*/
public static function runGroupRouting($group_id, $ticket_id, $only_rule_id = 0)
{
static $moveMap = array();
$dont_move = false;
if (false != ($matches = Model_GroupInboxFilter::getMatches($group_id, $ticket_id, $only_rule_id))) {
/* @var $match Model_GroupInboxFilter */
if (is_array($matches)) {
foreach ($matches as $idx => $match) {
/* =============== Prevent recursive assignments =============
* If we ever get into a situation where many rules are sending a ticket
* back and forth between them, ignore the last move action in the chain
* which is trying to start over.
*/
if (isset($match->actions['move'])) {
if (!isset($moveMap[$ticket_id])) {
$moveMap[$ticket_id] = array();
} else {
if (isset($moveMap[$ticket_id][$group_id])) {
$dont_move = true;
}
}
$moveMap[$ticket_id][$group_id] = $match->id;
}
// Stop any move actions if we're going to loop again
if ($dont_move) {
unset($matches[$idx]->actions['move']);
}
// Run filter actions
$match->run(array($ticket_id));
}
}
}
return $matches;
}
/**
* @param array
* @param array
* @return boolean
* [TODO] Find a better home for this?
*/
function doBulkUpdate($filter, $filter_param, $data, $do, $ticket_ids = array())
{
@set_time_limit(600);
// Make sure we have checked items if we want a checked list
if (0 == strcasecmp($filter, "checks") && empty($ticket_ids)) {
return;
}
$rule = new Model_GroupInboxFilter();
$rule->actions = $do;
$params = $this->params;
if (empty($filter)) {
$data[] = '*';
// All, just to permit a loop in foreach($data ...)
}
switch ($filter) {
default:
case 'subject':
case 'sender':
case 'header':
if (is_array($data)) {
foreach ($data as $v) {
$new_params = array();
$do_header = null;
switch ($filter) {
case 'subject':
$new_params = array(new DevblocksSearchCriteria(SearchFields_Ticket::TICKET_SUBJECT, DevblocksSearchCriteria::OPER_LIKE, $v));
$do_header = 'subject';
$ticket_ids = array();
break;
case 'sender':
$new_params = array(new DevblocksSearchCriteria(SearchFields_Ticket::SENDER_ADDRESS, DevblocksSearchCriteria::OPER_LIKE, $v));
$do_header = 'from';
$ticket_ids = array();
break;
case 'header':
$new_params = array(new DevblocksSearchCriteria(SearchFields_Ticket::TICKET_MESSAGE_HEADER, DevblocksSearchCriteria::OPER_EQ, $filter_param), new DevblocksSearchCriteria(SearchFields_Ticket::TICKET_MESSAGE_HEADER_VALUE, DevblocksSearchCriteria::OPER_EQ, $v));
$ticket_ids = array();
break;
}
$new_params = array_merge($new_params, $params);
$pg = 0;
if (empty($ticket_ids)) {
do {
list($tickets, $null) = DAO_Ticket::search(array(), $new_params, 100, $pg++, SearchFields_Ticket::TICKET_ID, true, false);
$ticket_ids = array_merge($ticket_ids, array_keys($tickets));
} while (!empty($tickets));
}
$batch_total = count($ticket_ids);
for ($x = 0; $x <= $batch_total; $x += 200) {
$batch_ids = array_slice($ticket_ids, $x, 200);
$rule->run($batch_ids);
unset($batch_ids);
}
}
}
break;
}
unset($ticket_ids);
}
