/**
* @param Mirasvit_Helpdesk_Model_Email $email
*
* @return bool|Mirasvit_Helpdesk_Model_Ticket
*/
public function processEmail($email)
{
// $code = false;
// if (Mage::getSingleton('helpdesk/config')->getNotificationIsShowCode()) {
//get object by code from subject
$code = Mage::helper('helpdesk/string')->getTicketCodeFromSubject($email->getSubject());
// }
if (!$code) {
$code = Mage::helper('helpdesk/string')->getTicketCodeFromBody($email->getBody());
}
if (strpos($code, 'RMA') === 0 && $this->getConfig()->isActiveRma()) {
return Mage::helper('rma/process')->processEmail($email, $code);
} else {
return Mage::helper('helpdesk/process')->processEmail($email, $code);
}
}
/**
* @param Mirasvit_Helpdesk_Model_Email $email
*
* @return bool
*/
public function checkEmail($email)
{
$subject = '';
switch ($this->getScope()) {
case 'headers':
$subject = $email->getHeaders();
break;
case 'subject':
$subject = $email->getSubject();
break;
case 'body':
$subject = $email->getBody();
break;
}
$matches = array();
preg_match($this->getPattern(), $subject, $matches);
if (count($matches) > 0) {
return true;
} else {
return false;
}
}