/**
* @param Mageplace_Freshdesk_Model_Ticket $ticket
*
* @return bool
*/
public function canClose($ticket)
{
if (!$this->canAction()) {
return false;
}
$statusField = Mage::getModel('freshdesk/field')->loadStatusField();
return is_object($statusField) && $statusField->isEditable() && $ticket->getStatus() != Mage::helper('freshdesk')->getStatusClose();
}
/**
* @param array $notes
* @param Mageplace_Freshdesk_Model_Ticket $ticket
*
* @return array
*/
public function parseTicketNotes($ticket, $notes = null)
{
$this->setTicketId($ticket->getId());
$notesParsed = array();
if (null === $notes) {
$notes = $ticket->getNotes();
}
foreach ($notes as $note) {
$noteModel = clone $this;
if (!empty($note[self::NOTE])) {
$noteModel->addData($note[self::NOTE]);
} else {
$noteModel->addData($note);
}
if ($noteModel->getUserId() > 0) {
$user = Mage::getModel('freshdesk/user')->load($noteModel->getUserId());
$noteModel->setUser($user);
$noteModel->setUserName($user->getName());
unset($user);
}
$notesParsed[] = $noteModel;
}
return $notesParsed;
}
public function save(Mageplace_Freshdesk_Model_Ticket $ticket)
{
$this->getFreshdeskModel()->setTicketFromArray($ticket->getData())->createTicket();
return $this;
}
