Get max upload size from php config
| static public getMaxUploadSize ( ) |
/**
* clone of function Ticket::showFormHelpdesk()
*/
static function getHelpdesk($ID = 0, $ticket_template = false)
{
global $DB, $CFG_GLPI;
// * Added by plugin survey ticket
$ticket = new Ticket();
// * End of adding
if (!Session::haveRight("create_ticket", "1")) {
return false;
}
if (!$ticket_template && (Session::haveRight('validate_incident', 1) || Session::haveRight('validate_request', 1))) {
$opt = array();
$opt['reset'] = 'reset';
$opt['field'][0] = 55;
// validation status
$opt['searchtype'][0] = 'equals';
$opt['contains'][0] = 'waiting';
$opt['link'][0] = 'AND';
$opt['field'][1] = 59;
// validation aprobator
$opt['searchtype'][1] = 'equals';
$opt['contains'][1] = Session::getLoginUserID();
$opt['link'][1] = 'AND';
$url_validate = $CFG_GLPI["root_doc"] . "/front/ticket.php?" . Toolbox::append_params($opt, '&');
if (TicketValidation::getNumberTicketsToValidate(Session::getLoginUserID()) > 0) {
echo "<a href='{$url_validate}' title=\"" . __s('Ticket waiting for your approval') . "\"\n alt=\"" . __s('Ticket waiting for your approval') . "\">" . __('Tickets awaiting approval') . "</a><br><br>";
}
}
$query = "SELECT `realname`, `firstname`, `name`\n FROM `glpi_users`\n WHERE `id` = '{$ID}'";
$result = $DB->query($query);
$email = UserEmail::getDefaultForUser($ID);
// Set default values...
$default_values = array('_users_id_requester_notif' => array('use_notification' => $email == "" ? 0 : 1), 'nodelegate' => 1, '_users_id_requester' => 0, 'name' => '', 'content' => '', 'itilcategories_id' => 0, 'locations_id' => 0, 'urgency' => 3, 'itemtype' => '', 'items_id' => 0, 'entities_id' => $_SESSION['glpiactive_entity'], 'plan' => array(), 'global_validation' => 'none', 'due_date' => 'NULL', 'slas_id' => 0, '_add_validation' => 0, 'type' => Entity::getUsedConfig('tickettype', $_SESSION['glpiactive_entity'], '', Ticket::INCIDENT_TYPE), '_right' => "id");
// Get default values from posted values on reload form
if (!$ticket_template) {
if (isset($_POST)) {
$values = $_POST;
}
}
// Restore saved value or override with page parameter
$saved = $ticket->restoreInput();
foreach ($default_values as $name => $value) {
if (!isset($values[$name])) {
if (isset($saved[$name])) {
$values[$name] = $saved[$name];
} else {
$values[$name] = $value;
}
}
}
if (!$ticket_template) {
echo "<form method='post' name='helpdeskform' action='" . $CFG_GLPI["root_doc"] . "/front/tracking.injector.php' enctype='multipart/form-data'>";
}
$delegating = User::getDelegateGroupsForUser($values['entities_id']);
if (count($delegating)) {
echo "<div class='center'><table class='tab_cadre_fixe'>";
echo "<tr><th colspan='2'>" . __('This ticket concerns me') . " ";
$rand = Dropdown::showYesNo("nodelegate", $values['nodelegate']);
$params = array('nodelegate' => '__VALUE__', 'rand' => $rand, 'right' => "delegate", '_users_id_requester' => $values['_users_id_requester'], '_users_id_requester_notif' => $values['_users_id_requester_notif'], 'use_notification' => $values['_users_id_requester_notif']['use_notification'], 'entity_restrict' => $_SESSION["glpiactive_entity"]);
Ajax::UpdateItemOnSelectEvent("dropdown_nodelegate" . $rand, "show_result" . $rand, $CFG_GLPI["root_doc"] . "/ajax/dropdownDelegationUsers.php", $params);
if ($CFG_GLPI['use_check_pref'] && $values['nodelegate']) {
echo "</th><th>" . __('Check your personnal information');
}
echo "</th></tr>";
echo "<tr class='tab_bg_1'><td colspan='2' class='center'>";
echo "<div id='show_result{$rand}'>";
$self = new Ticket();
if ($values["_users_id_requester"] == 0) {
$values['_users_id_requester'] = Session::getLoginUserID();
} else {
$values['_right'] = "delegate";
}
$self->showActorAddFormOnCreate(CommonITILActor::REQUESTER, $values);
echo "</div>";
if ($CFG_GLPI['use_check_pref'] && $values['nodelegate']) {
echo "</td><td class='center'>";
User::showPersonalInformation(Session::getLoginUserID());
}
echo "</td></tr>";
echo "</table></div>";
echo "<input type='hidden' name='_users_id_recipient' value='" . Session::getLoginUserID() . "'>";
} else {
// User as requester
$values['_users_id_requester'] = Session::getLoginUserID();
if ($CFG_GLPI['use_check_pref']) {
echo "<div class='center'><table class='tab_cadre_fixe'>";
echo "<tr><th>" . __('Check your personnal information') . "</th></tr>";
echo "<tr class='tab_bg_1'><td class='center'>";
User::showPersonalInformation(Session::getLoginUserID());
echo "</td></tr>";
echo "</table></div>";
}
}
echo "<input type='hidden' name='_from_helpdesk' value='1'>";
echo "<input type='hidden' name='requesttypes_id' value='" . RequestType::getDefault('helpdesk') . "'>";
// Load ticket template if available :
$tt = $ticket->getTicketTemplateToUse($ticket_template, $values['type'], $values['itilcategories_id'], $_SESSION["glpiactive_entity"]);
// Predefined fields from template : reset them
if (isset($values['_predefined_fields'])) {
$values['_predefined_fields'] = Toolbox::decodeArrayFromInput($values['_predefined_fields']);
} else {
$values['_predefined_fields'] = array();
}
// Store predefined fields to be able not to take into account on change template
$predefined_fields = array();
if (isset($tt->predefined) && count($tt->predefined)) {
foreach ($tt->predefined as $predeffield => $predefvalue) {
if (isset($values[$predeffield]) && isset($default_values[$predeffield])) {
// Is always default value : not set
// Set if already predefined field
// Set if ticket template change
if ($values[$predeffield] == $default_values[$predeffield] || isset($values['_predefined_fields'][$predeffield]) && $values[$predeffield] == $values['_predefined_fields'][$predeffield] || isset($values['_tickettemplates_id']) && $values['_tickettemplates_id'] != $tt->getID()) {
$values[$predeffield] = $predefvalue;
$predefined_fields[$predeffield] = $predefvalue;
}
} else {
// Not defined options set as hidden field
echo "<input type='hidden' name='{$predeffield}' value='{$predefvalue}'>";
}
}
} else {
// No template load : reset predefined values
if (count($values['_predefined_fields'])) {
foreach ($values['_predefined_fields'] as $predeffield => $predefvalue) {
if ($values[$predeffield] == $predefvalue) {
$values[$predeffield] = $default_values[$predeffield];
}
}
}
}
if ($CFG_GLPI['urgency_mask'] == 1 << 3 || $tt->isHiddenField('urgency')) {
// Dont show dropdown if only 1 value enabled or field is hidden
echo "<input type='hidden' name='urgency' value='" . $values['urgency'] . "'>";
}
// Display predefined fields if hidden
if ($tt->isHiddenField('itemtype')) {
echo "<input type='hidden' name='itemtype' value='" . $values['itemtype'] . "'>";
echo "<input type='hidden' name='items_id' value='" . $values['items_id'] . "'>";
}
if ($tt->isHiddenField('locations_id')) {
echo "<input type='hidden' name='locations_id' value='" . $values['locations_id'] . "'>";
}
echo "<input type='hidden' name='entities_id' value='" . $_SESSION["glpiactive_entity"] . "'>";
echo "<div class='center'><table class='tab_cadre_fixe'>";
echo "<tr><th>" . __('Describe the incident or request') . "</th><th>";
if (Session::isMultiEntitiesMode()) {
echo "(" . Dropdown::getDropdownName("glpi_entities", $_SESSION["glpiactive_entity"]) . ")";
}
echo "</th></tr>";
echo "<tr class='tab_bg_1'>";
echo "<td>" . sprintf(__('%1$s%2$s'), __('Type'), $tt->getMandatoryMark('type')) . "</td>";
echo "<td>";
Ticket::dropdownType('type', array('value' => $values['type'], 'on_change' => 'submit()'));
echo "</td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<td>" . sprintf(__('%1$s%2$s'), __('Category'), $tt->getMandatoryMark('itilcategories_id')) . "</td>";
echo "<td>";
$condition = "`is_helpdeskvisible`='1'";
switch ($values['type']) {
case Ticket::DEMAND_TYPE:
$condition .= " AND `is_request`='1'";
break;
default:
// Ticket::INCIDENT_TYPE :
$condition .= " AND `is_incident`='1'";
}
$opt = array('value' => $values['itilcategories_id'], 'condition' => $condition, 'on_change' => 'submit()');
if ($values['itilcategories_id'] && $tt->isMandatoryField("itilcategories_id")) {
$opt['display_emptychoice'] = false;
}
ITILCategory::dropdown($opt);
echo "</td></tr>";
if ($CFG_GLPI['urgency_mask'] != 1 << 3) {
if (!$tt->isHiddenField('urgency')) {
echo "<tr class='tab_bg_1'>";
echo "<td>" . sprintf(__('%1$s%2$s'), __('Urgency'), $tt->getMandatoryMark('urgency')) . "</td>";
echo "<td>";
Ticket::dropdownUrgency(array('value' => $values["urgency"]));
echo "</td></tr>";
}
}
if (empty($delegating) && NotificationTargetTicket::isAuthorMailingActivatedForHelpdesk()) {
echo "<tr class='tab_bg_1'>";
echo "<td>" . __('Inform me about the actions taken') . "</td>";
echo "<td>";
if ($values["_users_id_requester"] == 0) {
$values['_users_id_requester'] = Session::getLoginUserID();
}
$_POST['value'] = $values['_users_id_requester'];
$_POST['field'] = '_users_id_requester_notif';
$_POST['use_notification'] = $values['_users_id_requester_notif']['use_notification'];
include GLPI_ROOT . "/ajax/uemailUpdate.php";
echo "</td></tr>";
}
if ($_SESSION["glpiactiveprofile"]["helpdesk_hardware"] != 0) {
if (!$tt->isHiddenField('itemtype')) {
echo "<tr class='tab_bg_1'>";
echo "<td>" . sprintf(__('%1$s%2$s'), __('Hardware type'), $tt->getMandatoryMark('itemtype')) . "</td>";
echo "<td>";
Ticket::dropdownMyDevices($values['_users_id_requester'], $_SESSION["glpiactive_entity"], $values['itemtype'], $values['items_id']);
Ticket::dropdownAllDevices("itemtype", $values['itemtype'], $values['items_id'], 0, $values['_users_id_requester'], $_SESSION["glpiactive_entity"]);
echo "<span id='item_ticket_selection_information'></span>";
echo "</td></tr>";
}
}
if (!$tt->isHiddenField('locations_id')) {
echo "<tr class='tab_bg_1'><td>";
printf(__('%1$s%2$s'), __('Location'), $tt->getMandatoryMark('locations_id'));
echo "</td><td>";
Location::dropdown(array('value' => $values["locations_id"]));
echo "</td></tr>";
}
if (!$tt->isHiddenField('name') || $tt->isPredefinedField('name')) {
echo "<tr class='tab_bg_1'>";
echo "<td>" . sprintf(__('%1$s%2$s'), __('Title'), $tt->getMandatoryMark('name')) . "</td>";
echo "<td><input type='text' maxlength='250' size='80' name='name'\n value=\"" . $values['name'] . "\"></td></tr>";
}
if (!$tt->isHiddenField('content') || $tt->isPredefinedField('content')) {
echo "<tr class='tab_bg_1'>";
echo "<td>" . sprintf(__('%1$s%2$s'), __('Description'), $tt->getMandatoryMark('content')) . "</td>";
// * Changed by plugin surveyticket
// * Added by plugin surveyticket
$psTicketTemplate = new PluginSurveyticketTicketTemplate();
$psSurvey = new PluginSurveyticketSurvey();
$plugin_surveyticket_surveys_id = 0;
$a_tickettemplates = current($psTicketTemplate->find("`tickettemplates_id`='" . $tt->fields['id'] . "'\n AND `type`='" . $values['type'] . "'\n AND `is_helpdesk`='1'"));
if (isset($a_tickettemplates['plugin_surveyticket_surveys_id'])) {
echo "<td>";
$psSurvey = new PluginSurveyticketSurvey();
$psSurvey->getFromDB($a_tickettemplates['plugin_surveyticket_surveys_id']);
if ($psSurvey->fields['is_active'] == 1) {
$plugin_surveyticket_surveys_id = $a_tickettemplates['plugin_surveyticket_surveys_id'];
$psSurvey = new PluginSurveyticketSurvey();
$psSurvey->startSurvey($plugin_surveyticket_surveys_id);
}
} else {
echo "<td><textarea name='content' cols='80' rows='14'>" . $values['content'] . "</textarea>";
}
// * End of change
echo "</td></tr>";
}
echo "<tr class='tab_bg_1'>";
echo "<td>" . sprintf(__('%1$s (%2$s)'), __('File'), Document::getMaxUploadSize());
echo "<img src='" . $CFG_GLPI["root_doc"] . "/pics/aide.png' class='pointer' alt='" . __s('Help') . "' onclick=\"window.open('" . $CFG_GLPI["root_doc"] . "/front/documenttype.list.php','Help','scrollbars=1,resizable=1,width=1000,height=800')\">";
echo " ";
Ticket::showDocumentAddButton(60);
echo "</td>";
echo "<td><div id='uploadfiles'><input type='file' name='filename[]' value='' size='60'></div>";
echo "</td></tr>";
if (!$ticket_template) {
echo "<tr class='tab_bg_1'>";
echo "<td colspan='2' class='center'>";
if ($tt->isField('id') && $tt->fields['id'] > 0) {
echo "<input type='hidden' name='_tickettemplates_id' value='" . $tt->fields['id'] . "'>";
echo "<input type='hidden' name='_predefined_fields'\n value=\"" . Toolbox::prepareArrayForInput($predefined_fields) . "\">";
}
echo "<input type='submit' name='add' value=\"" . __s('Submit message') . "\" class='submit'>";
echo "</td></tr>";
}
echo "</table></div>";
if (!$ticket_template) {
Html::closeForm();
}
}
function showForm($ID, $options = array())
{
global $DB, $CFG_GLPI;
$default_values = self::getDefaultValues();
// Get default values from posted values on reload form
// On get because of tabs
// we use REQUEST because method differ with layout (lefttab : GET, vsplit: POST)
if (!isset($options['template_preview'])) {
if (isset($_REQUEST)) {
$values = Html::cleanPostForTextArea($_REQUEST);
}
}
// Restore saved value or override with page parameter
$saved = $this->restoreInput();
foreach ($default_values as $name => $value) {
if (!isset($values[$name])) {
if (isset($saved[$name])) {
$values[$name] = $saved[$name];
} else {
$values[$name] = $value;
}
}
}
if (isset($values['content'])) {
// Clean new lines to be fix encoding
$order = array('\\r', '\\n', "\\");
$replace = array("", "", "");
$values['content'] = str_replace($order, $replace, $values['content']);
}
if (isset($values['name'])) {
$values['name'] = str_replace("\\", "", $values['name']);
}
if (!$ID) {
// Override defaut values from projecttask if needed
if (isset($options['_projecttasks_id'])) {
$pt = new ProjectTask();
if ($pt->getFromDB($options['_projecttasks_id'])) {
$values['name'] = $pt->getField('name');
$values['content'] = $pt->getField('name');
}
}
}
// Check category / type validity
if ($values['itilcategories_id']) {
$cat = new ITILCategory();
if ($cat->getFromDB($values['itilcategories_id'])) {
switch ($values['type']) {
case self::INCIDENT_TYPE:
if (!$cat->getField('is_incident')) {
$values['itilcategories_id'] = 0;
}
break;
case self::DEMAND_TYPE:
if (!$cat->getField('is_request')) {
$values['itilcategories_id'] = 0;
}
break;
default:
break;
}
}
}
// Default check
if ($ID > 0) {
$this->check($ID, READ);
} else {
// Create item
$this->check(-1, CREATE, $values);
}
if (!$ID) {
$this->userentities = array();
if ($values["_users_id_requester"]) {
//Get all the user's entities
$all_entities = Profile_User::getUserEntities($values["_users_id_requester"], true, true);
//For each user's entity, check if the technician which creates the ticket have access to it
foreach ($all_entities as $tmp => $ID_entity) {
if (Session::haveAccessToEntity($ID_entity)) {
$this->userentities[] = $ID_entity;
}
}
}
$this->countentitiesforuser = count($this->userentities);
if ($this->countentitiesforuser > 0 && !in_array($this->fields["entities_id"], $this->userentities)) {
// If entity is not in the list of user's entities,
// then use as default value the first value of the user's entites list
$this->fields["entities_id"] = $this->userentities[0];
// Pass to values
$values['entities_id'] = $this->userentities[0];
}
}
if ($values['type'] <= 0) {
$values['type'] = Entity::getUsedConfig('tickettype', $values['entities_id'], '', Ticket::INCIDENT_TYPE);
}
if (!isset($options['template_preview'])) {
$options['template_preview'] = 0;
}
// Load ticket template if available :
if ($ID) {
$tt = $this->getTicketTemplateToUse($options['template_preview'], $this->fields['type'], $this->fields['itilcategories_id'], $this->fields['entities_id']);
} else {
$tt = $this->getTicketTemplateToUse($options['template_preview'], $values['type'], $values['itilcategories_id'], $values['entities_id']);
}
// Predefined fields from template : reset them
if (isset($values['_predefined_fields'])) {
$values['_predefined_fields'] = Toolbox::decodeArrayFromInput($values['_predefined_fields']);
} else {
$values['_predefined_fields'] = array();
}
// Store predefined fields to be able not to take into account on change template
// Only manage predefined values on ticket creation
$predefined_fields = array();
if (!$ID) {
if (isset($tt->predefined) && count($tt->predefined)) {
foreach ($tt->predefined as $predeffield => $predefvalue) {
if (isset($default_values[$predeffield])) {
// Is always default value : not set
// Set if already predefined field
// Set if ticket template change
if (count($values['_predefined_fields']) == 0 && $values[$predeffield] == $default_values[$predeffield] || isset($values['_predefined_fields'][$predeffield]) && $values[$predeffield] == $values['_predefined_fields'][$predeffield] || isset($values['_tickettemplates_id']) && $values['_tickettemplates_id'] != $tt->getID() || $predeffield == 'requesttypes_id' && empty($saved)) {
// Load template data
$values[$predeffield] = $predefvalue;
$this->fields[$predeffield] = $predefvalue;
$predefined_fields[$predeffield] = $predefvalue;
}
}
}
// All predefined override : add option to say predifined exists
if (count($predefined_fields) == 0) {
$predefined_fields['_all_predefined_override'] = 1;
}
} else {
// No template load : reset predefined values
if (count($values['_predefined_fields'])) {
foreach ($values['_predefined_fields'] as $predeffield => $predefvalue) {
if ($values[$predeffield] == $predefvalue) {
$values[$predeffield] = $default_values[$predeffield];
}
}
}
}
}
// Put ticket template on $values for actors
$values['_tickettemplate'] = $tt;
$canupdate = Session::haveRight(self::$rightname, UPDATE);
$canpriority = Session::haveRight(self::$rightname, self::CHANGEPRIORITY);
$canstatus = $canupdate;
if ($ID && in_array($this->fields['status'], $this->getClosedStatusArray())) {
$canupdate = false;
// No update for actors
$values['_noupdate'] = true;
}
$showuserlink = 0;
if (Session::haveRight('user', READ)) {
$showuserlink = 1;
}
if ($options['template_preview']) {
// Add all values to fields of tickets for template preview
foreach ($values as $key => $val) {
if (!isset($this->fields[$key])) {
$this->fields[$key] = $val;
}
}
}
// In percent
$colsize1 = '13';
$colsize2 = '29';
$colsize3 = '13';
$colsize4 = '45';
$canupdate_descr = $canupdate || $this->fields['status'] == self::INCOMING && $this->isUser(CommonITILActor::REQUESTER, Session::getLoginUserID()) && $this->numberOfFollowups() == 0 && $this->numberOfTasks() == 0;
if (!$options['template_preview']) {
echo "<form method='post' name='form_ticket' enctype='multipart/form-data' action='" . $CFG_GLPI["root_doc"] . "/front/ticket.form.php'>";
if (isset($options['_projecttasks_id'])) {
echo "<input type='hidden' name='_projecttasks_id' value='" . $options['_projecttasks_id'] . "'>";
}
}
echo "<div class='spaced' id='tabsbody'>";
echo "<table class='tab_cadre_fixe' id='mainformtable'>";
// Optional line
$ismultientities = Session::isMultiEntitiesMode();
echo "<tr class='headerRow responsive_hidden'>";
echo "<th colspan='4'>";
if ($ID) {
$text = sprintf(__('%1$s - %2$s'), $this->getTypeName(1), sprintf(__('%1$s: %2$s'), __('ID'), $ID));
if ($ismultientities) {
$text = sprintf(__('%1$s (%2$s)'), $text, Dropdown::getDropdownName('glpi_entities', $this->fields['entities_id']));
}
echo $text;
} else {
if ($ismultientities) {
printf(__('The ticket will be added in the entity %s'), Dropdown::getDropdownName("glpi_entities", $this->fields['entities_id']));
} else {
_e('New ticket');
}
}
echo "</th></tr>";
echo "<tr class='tab_bg_1'>";
echo "<th width='{$colsize1}%'>";
echo $tt->getBeginHiddenFieldText('date');
if (!$ID) {
printf(__('%1$s%2$s'), __('Opening date'), $tt->getMandatoryMark('date'));
} else {
_e('Opening date');
}
echo $tt->getEndHiddenFieldText('date');
echo "</th>";
echo "<td width='{$colsize2}%'>";
echo $tt->getBeginHiddenFieldValue('date');
$date = $this->fields["date"];
if ($canupdate) {
Html::showDateTimeField("date", array('value' => $date, 'timestep' => 1, 'maybeempty' => false));
} else {
echo Html::convDateTime($date);
}
echo $tt->getEndHiddenFieldValue('date', $this);
echo "</td><td colspan='2'></td></tr>";
// SLTs
echo "<tr class='tab_bg_1'>";
echo "<th width='{$colsize1}%'>" . $tt->getBeginHiddenFieldText('time_to_own');
if (!$ID) {
printf(__('%1$s%2$s'), __('Time to own'), $tt->getMandatoryMark('time_to_own'));
} else {
_e('Time to own');
}
echo $tt->getEndHiddenFieldText('time_to_own');
echo "</th>";
echo "<td width='{$colsize2}%' class='nopadding'>";
$slt = new SLT();
$slt->showSltForTicket($this, SLT::TTO, $tt, $canupdate);
echo "</td>";
echo "<th width='{$colsize3}%'>" . $tt->getBeginHiddenFieldText('due_date');
if (!$ID) {
printf(__('%1$s%2$s'), __('Time to resolve'), $tt->getMandatoryMark('due_date'));
} else {
_e('Time to resolve');
}
echo $tt->getEndHiddenFieldText('due_date');
echo "</th>";
echo "<td width='{$colsize4}%' class='nopadding'>";
$slt->showSltForTicket($this, SLT::TTR, $tt, $canupdate);
echo "</td>";
echo "</tr>";
if ($ID) {
echo "<tr class='tab_bg_1'>";
echo "<th width='{$colsize1}%'>" . __('By') . "</th>";
echo "<td width='{$colsize2}%'>";
if ($canupdate) {
User::dropdown(array('name' => 'users_id_recipient', 'value' => $this->fields["users_id_recipient"], 'entity' => $this->fields["entities_id"], 'right' => 'all'));
} else {
echo getUserName($this->fields["users_id_recipient"], $showuserlink);
}
echo "</td>";
echo "<th width='{$colsize3}%'>" . __('Last update') . "</th>";
echo "<td width='{$colsize4}%'>";
if ($this->fields['users_id_lastupdater'] > 0) {
//TRANS: %1$s is the update date, %2$s is the last updater name
printf(__('%1$s by %2$s'), Html::convDateTime($this->fields["date_mod"]), getUserName($this->fields["users_id_lastupdater"], $showuserlink));
}
echo "</td>";
echo "</tr>";
}
if ($ID && (in_array($this->fields["status"], $this->getSolvedStatusArray()) || in_array($this->fields["status"], $this->getClosedStatusArray()))) {
echo "<tr class='tab_bg_1'>";
echo "<th width='{$colsize1}%'>" . __('Resolution date') . "</th>";
echo "<td width='{$colsize2}%'>";
Html::showDateTimeField("solvedate", array('value' => $this->fields["solvedate"], 'timestep' => 1, 'maybeempty' => false, 'canedit' => $canupdate));
echo "</td>";
if (in_array($this->fields["status"], $this->getClosedStatusArray())) {
echo "<th width='{$colsize3}%'>" . __('Close date') . "</th>";
echo "<td width='{$colsize4}%'>";
Html::showDateTimeField("closedate", array('value' => $this->fields["closedate"], 'timestep' => 1, 'maybeempty' => false, 'canedit' => $canupdate));
echo "</td>";
} else {
echo "<td colspan='2'> </td>";
}
echo "</tr>";
}
if ($ID) {
echo "</table>";
echo "<table class='tab_cadre_fixe' id='mainformtable2'>";
}
echo "<tr class='tab_bg_1'>";
echo "<th width='{$colsize1}%'>" . sprintf(__('%1$s%2$s'), __('Type'), $tt->getMandatoryMark('type')) . "</th>";
echo "<td width='{$colsize2}%'>";
// Permit to set type when creating ticket without update right
if ($canupdate || !$ID) {
$opt = array('value' => $this->fields["type"]);
/// Auto submit to load template
if (!$ID) {
$opt['on_change'] = 'this.form.submit()';
}
$rand = self::dropdownType('type', $opt);
if ($ID) {
$params = array('type' => '__VALUE__', 'entity_restrict' => $this->fields['entities_id'], 'value' => $this->fields['itilcategories_id'], 'currenttype' => $this->fields['type']);
Ajax::updateItemOnSelectEvent("dropdown_type{$rand}", "show_category_by_type", $CFG_GLPI["root_doc"] . "/ajax/dropdownTicketCategories.php", $params);
}
} else {
echo self::getTicketTypeName($this->fields["type"]);
}
echo "</td>";
echo "<th width='{$colsize3}%'>" . sprintf(__('%1$s%2$s'), __('Category'), $tt->getMandatoryMark('itilcategories_id')) . "</th>";
echo "<td width='{$colsize4}%'>";
// Permit to set category when creating ticket without update right
if ($canupdate || !$ID || $canupdate_descr) {
$opt = array('value' => $this->fields["itilcategories_id"], 'entity' => $this->fields["entities_id"]);
if ($_SESSION["glpiactiveprofile"]["interface"] == "helpdesk") {
$opt['condition'] = "`is_helpdeskvisible`='1' AND ";
} else {
$opt['condition'] = '';
}
/// Auto submit to load template
if (!$ID) {
$opt['on_change'] = 'this.form.submit()';
}
/// if category mandatory, no empty choice
/// no empty choice is default value set on ticket creation, else yes
if (($ID || $values['itilcategories_id']) && $tt->isMandatoryField("itilcategories_id") && $this->fields["itilcategories_id"] > 0) {
$opt['display_emptychoice'] = false;
}
switch ($this->fields["type"]) {
case self::INCIDENT_TYPE:
$opt['condition'] .= "`is_incident`='1'";
break;
case self::DEMAND_TYPE:
$opt['condition'] .= "`is_request`='1'";
break;
default:
break;
}
echo "<span id='show_category_by_type'>";
ITILCategory::dropdown($opt);
echo "</span>";
} else {
echo Dropdown::getDropdownName("glpi_itilcategories", $this->fields["itilcategories_id"]);
}
echo "</td>";
echo "</tr>";
if (!$ID) {
echo "</table>";
$this->showActorsPartForm($ID, $values);
echo "<table class='tab_cadre_fixe' id='mainformtable3'>";
}
echo "<tr class='tab_bg_1'>";
echo "<th width='{$colsize1}%'>" . $tt->getBeginHiddenFieldText('status');
printf(__('%1$s%2$s'), __('Status'), $tt->getMandatoryMark('status'));
echo $tt->getEndHiddenFieldText('status') . "</th>";
echo "<td width='{$colsize2}%'>";
echo $tt->getBeginHiddenFieldValue('status');
if ($canstatus) {
self::dropdownStatus(array('value' => $this->fields["status"], 'showtype' => 'allowed'));
TicketValidation::alertValidation($this, 'status');
} else {
echo self::getStatus($this->fields["status"]);
if (in_array($this->fields["status"], $this->getClosedStatusArray()) && $this->isAllowedStatus($this->fields['status'], Ticket::INCOMING)) {
echo " <a class='vsubmit' href='" . $this->getLinkURL() . "&forcetab=TicketFollowup\$1&_openfollowup=1'>" . __('Reopen') . "</a>";
}
}
echo $tt->getEndHiddenFieldValue('status', $this);
echo "</td>";
echo "<th width='{$colsize3}%'>" . $tt->getBeginHiddenFieldText('requesttypes_id');
printf(__('%1$s%2$s'), __('Request source'), $tt->getMandatoryMark('requesttypes_id'));
echo $tt->getEndHiddenFieldText('requesttypes_id') . "</th>";
echo "<td width='{$colsize4}%'>";
echo $tt->getBeginHiddenFieldValue('requesttypes_id');
if ($canupdate) {
RequestType::dropdown(array('value' => $this->fields["requesttypes_id"], 'condition' => 'is_active = 1 AND is_ticketheader = 1'));
} else {
echo Dropdown::getDropdownName('glpi_requesttypes', $this->fields["requesttypes_id"]);
echo Html::hidden('requesttypes_id', array('value' => $this->fields["requesttypes_id"]));
}
echo $tt->getEndHiddenFieldValue('requesttypes_id', $this);
echo "</td>";
echo "</tr>";
echo "<tr class='tab_bg_1'>";
echo "<th>" . $tt->getBeginHiddenFieldText('urgency');
printf(__('%1$s%2$s'), __('Urgency'), $tt->getMandatoryMark('urgency'));
echo $tt->getEndHiddenFieldText('urgency') . "</th>";
echo "<td>";
if ($canupdate && $canpriority || !$ID || $canupdate_descr) {
// Only change during creation OR when allowed to change priority OR when user is the creator
echo $tt->getBeginHiddenFieldValue('urgency');
$idurgency = self::dropdownUrgency(array('value' => $this->fields["urgency"]));
echo $tt->getEndHiddenFieldValue('urgency', $this);
} else {
$idurgency = "value_urgency" . mt_rand();
echo "<input id='{$idurgency}' type='hidden' name='urgency' value='" . $this->fields["urgency"] . "'>";
echo $tt->getBeginHiddenFieldValue('urgency');
echo parent::getUrgencyName($this->fields["urgency"]);
echo $tt->getEndHiddenFieldValue('urgency', $this);
}
echo "</td>";
// Display validation state
echo "<th>";
if (!$ID) {
echo $tt->getBeginHiddenFieldText('_add_validation');
printf(__('%1$s%2$s'), __('Approval request'), $tt->getMandatoryMark('_add_validation'));
echo $tt->getEndHiddenFieldText('_add_validation');
} else {
echo $tt->getBeginHiddenFieldText('global_validation');
_e('Approval');
echo $tt->getEndHiddenFieldText('global_validation');
}
echo "</th>";
echo "<td>";
if (!$ID) {
echo $tt->getBeginHiddenFieldValue('_add_validation');
$validation_right = '';
if ($values['type'] == self::INCIDENT_TYPE && Session::haveRight('ticketvalidation', TicketValidation::CREATEINCIDENT)) {
$validation_right = 'validate_incident';
}
if ($values['type'] == self::DEMAND_TYPE && Session::haveRight('ticketvalidation', TicketValidation::CREATEREQUEST)) {
$validation_right = 'validate_request';
}
if (!empty($validation_right)) {
echo "<input type='hidden' name='_add_validation' value='" . $values['_add_validation'] . "'>";
$params = array('name' => "users_id_validate", 'entity' => $this->fields['entities_id'], 'right' => $validation_right, 'users_id_validate' => $values['users_id_validate']);
TicketValidation::dropdownValidator($params);
}
echo $tt->getEndHiddenFieldValue('_add_validation', $this);
if ($tt->isPredefinedField('global_validation')) {
echo "<input type='hidden' name='global_validation' value='" . $tt->predefined['global_validation'] . "'>";
}
} else {
echo $tt->getBeginHiddenFieldValue('global_validation');
if (Session::haveRightsOr('ticketvalidation', TicketValidation::getCreateRights()) && $canupdate) {
TicketValidation::dropdownStatus('global_validation', array('global' => true, 'value' => $this->fields['global_validation']));
} else {
echo TicketValidation::getStatus($this->fields['global_validation']);
}
echo $tt->getEndHiddenFieldValue('global_validation', $this);
}
echo "</td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<th>" . $tt->getBeginHiddenFieldText('impact');
printf(__('%1$s%2$s'), __('Impact'), $tt->getMandatoryMark('impact'));
echo $tt->getEndHiddenFieldText('impact') . "</th>";
echo "<td>";
echo $tt->getBeginHiddenFieldValue('impact');
if ($canupdate) {
$idimpact = self::dropdownImpact(array('value' => $this->fields["impact"]));
} else {
$idimpact = "value_impact" . mt_rand();
echo "<input id='{$idimpact}' type='hidden' name='impact' value='" . $this->fields["impact"] . "'>";
echo parent::getImpactName($this->fields["impact"]);
}
echo $tt->getEndHiddenFieldValue('impact', $this);
echo "</td>";
echo "<th>" . $tt->getBeginHiddenFieldText('locations_id');
printf(__('%1$s%2$s'), __('Location'), $tt->getMandatoryMark('locations_id'));
echo $tt->getEndHiddenFieldText('locations_id') . "</th>";
echo "<td>";
echo $tt->getBeginHiddenFieldValue('locations_id');
if ($canupdate || !$ID) {
Location::dropdown(array('value' => $this->fields['locations_id'], 'entity' => $this->fields['entities_id']));
} else {
echo Dropdown::getDropdownName('glpi_locations', $this->fields["locations_id"]);
}
echo $tt->getEndHiddenFieldValue('locations_id', $this);
echo "</td>";
echo "</tr>";
echo "<tr class='tab_bg_1'>";
echo "<th>" . $tt->getBeginHiddenFieldText('priority');
printf(__('%1$s%2$s'), __('Priority'), $tt->getMandatoryMark('priority'));
echo $tt->getEndHiddenFieldText('priority') . "</th>";
echo "<td>";
$idajax = 'change_priority_' . mt_rand();
if ($canpriority && !$tt->isHiddenField('priority')) {
$idpriority = parent::dropdownPriority(array('value' => $this->fields["priority"], 'withmajor' => true));
$idpriority = 'dropdown_priority' . $idpriority;
echo " <span id='{$idajax}' style='display:none'></span>";
} else {
$idpriority = 0;
echo $tt->getBeginHiddenFieldValue('priority');
echo "<span id='{$idajax}'>" . parent::getPriorityName($this->fields["priority"]) . "</span>";
echo $tt->getEndHiddenFieldValue('priority', $this);
}
if ($canupdate || $canupdate_descr) {
$params = array('urgency' => '__VALUE0__', 'impact' => '__VALUE1__', 'priority' => $idpriority);
Ajax::updateItemOnSelectEvent(array('dropdown_urgency' . $idurgency, 'dropdown_impact' . $idimpact), $idajax, $CFG_GLPI["root_doc"] . "/ajax/priority.php", $params);
}
echo "</td>";
echo "<th rowspan='2'>" . $tt->getBeginHiddenFieldText('items_id');
printf(__('%1$s%2$s'), _n('Associated element', 'Associated elements', Session::getPluralNumber()), $tt->getMandatoryMark('items_id'));
if ($ID && $canupdate) {
echo " <a href='" . $this->getFormURL() . "?id=" . $ID . "&forcetab=Item_Ticket\$1'><img title='" . __s('Update') . "' alt='" . __s('Update') . "'\n class='pointer' src='" . $CFG_GLPI["root_doc"] . "/pics/showselect.png'></a>";
}
echo $tt->getEndHiddenFieldText('items_id');
echo "</th>";
if (!$ID) {
echo "<td rowspan='2'>";
echo $tt->getBeginHiddenFieldValue('items_id');
$values['_canupdate'] = Session::haveRight('ticket', CREATE);
if ($values['_canupdate']) {
Item_Ticket::itemAddForm($this, $values);
}
echo $tt->getEndHiddenFieldValue('items_id', $this);
echo "</td>";
} else {
echo "<td>";
echo $tt->getBeginHiddenFieldValue('items_id');
$values['_canupdate'] = $canupdate || $canupdate_descr;
Item_Ticket::itemAddForm($this, $values);
echo $tt->getEndHiddenFieldValue('items_id', $this);
echo "</td>";
}
echo "</tr>";
echo "<tr class='tab_bg_1'>";
// Need comment right to add a followup with the actiontime
if (!$ID && Session::haveRight('followup', TicketFollowup::ADDALLTICKET)) {
echo "<th>" . $tt->getBeginHiddenFieldText('actiontime');
printf(__('%1$s%2$s'), __('Total duration'), $tt->getMandatoryMark('actiontime'));
echo $tt->getEndHiddenFieldText('actiontime') . "</th>";
echo "<td>";
echo $tt->getBeginHiddenFieldValue('actiontime');
Dropdown::showTimeStamp('actiontime', array('value' => $values['actiontime'], 'addfirstminutes' => true));
echo $tt->getEndHiddenFieldValue('actiontime', $this);
echo "</td>";
}
echo "</tr>";
echo "</table>";
if ($ID) {
$this->showActorsPartForm($ID, $values);
}
$view_linked_tickets = $ID || $canupdate;
echo "<table class='tab_cadre_fixe' id='mainformtable4'>";
echo "<tr class='tab_bg_1'>";
echo "<th style='width:{$colsize1}%'>" . $tt->getBeginHiddenFieldText('name');
printf(__('%1$s%2$s'), __('Title'), $tt->getMandatoryMark('name'));
echo $tt->getEndHiddenFieldText('name') . "</th>";
echo "<td colspan='3'>";
if (!$ID || $canupdate_descr) {
echo $tt->getBeginHiddenFieldValue('name');
echo "<input type='text' style='width:98%' maxlength=250 name='name' " . " value=\"" . Html::cleanInputText($this->fields["name"]) . "\">";
echo $tt->getEndHiddenFieldValue('name', $this);
} else {
if (empty($this->fields["name"])) {
_e('Without title');
} else {
echo $this->fields["name"];
}
}
echo "</td>";
echo "</tr>";
echo "<tr class='tab_bg_1'>";
echo "<th style='width:{$colsize1}%'>" . $tt->getBeginHiddenFieldText('content');
printf(__('%1$s%2$s'), __('Description'), $tt->getMandatoryMark('content'));
if (!$ID || $canupdate_descr) {
$content = Toolbox::unclean_cross_side_scripting_deep(Html::entity_decode_deep($this->fields['content']));
Html::showTooltip(nl2br(Html::Clean($content)));
}
echo $tt->getEndHiddenFieldText('content') . "</th>";
echo "<td colspan='3'>";
if (!$ID || $canupdate_descr) {
// Admin =oui on autorise la modification de la description
echo $tt->getBeginHiddenFieldValue('content');
$rand = mt_rand();
$rand_text = mt_rand();
$rows = 6;
$content_id = "content{$rand}";
if ($CFG_GLPI["use_rich_text"]) {
$this->fields["content"] = $this->setRichTextContent($content_id, $this->fields["content"], $rand);
$rows = 10;
} else {
$this->fields["content"] = $this->setSimpleTextContent($this->fields["content"]);
}
echo "<div id='content{$rand_text}'>";
echo "<textarea id='{$content_id}' name='content' style='width:100%' rows='{$rows}'>" . $this->fields["content"] . "</textarea></div>";
echo Html::scriptBlock("\$(document).ready(function() { \$('#{$content_id}').autogrow(); });");
echo $tt->getEndHiddenFieldValue('content', $this);
} else {
$content = Toolbox::unclean_cross_side_scripting_deep(Html::entity_decode_deep($this->fields['content']));
echo nl2br(Html::Clean($content));
}
echo "</td>";
echo "</tr>";
echo "<tr class='tab_bg_1'>";
if ($view_linked_tickets) {
echo "<th style='width:{$colsize1}%'>" . _n('Linked ticket', 'Linked tickets', Session::getPluralNumber());
$rand_linked_ticket = mt_rand();
if ($canupdate) {
echo " ";
echo "<img onClick=\"" . Html::jsShow("linkedticket{$rand_linked_ticket}") . "\"\n title=\"" . __s('Add') . "\" alt=\"" . __s('Add') . "\"\n class='pointer' src='" . $CFG_GLPI["root_doc"] . "/pics/add_dropdown.png'>";
}
echo '</th>';
echo "<td colspan='3'>";
if ($canupdate) {
echo "<div style='display:none' id='linkedticket{$rand_linked_ticket}'>";
echo "<table class='tab_format' width='100%'><tr><td width='30%'>";
Ticket_Ticket::dropdownLinks('_link[link]', isset($values["_link"]) ? $values["_link"]['link'] : '');
echo "<input type='hidden' name='_link[tickets_id_1]' value='{$ID}'>\n";
echo "</td><td width='70%'>";
$linkparam = array('name' => '_link[tickets_id_2]', 'displaywith' => array('id'));
if (isset($values["_link"])) {
$linkparam['value'] = $values["_link"]['tickets_id_2'];
}
Ticket::dropdown($linkparam);
echo "</td></tr></table>";
echo "</div>";
if (isset($values["_link"]) && !empty($values["_link"]['tickets_id_2'])) {
echo "<script language='javascript'>";
echo Html::jsShow("linkedticket{$rand_linked_ticket}");
echo "</script>";
}
}
Ticket_Ticket::displayLinkedTicketsTo($ID);
echo "</td>";
}
echo "</tr>";
// View files added
echo "<tr class='tab_bg_1'>";
// Permit to add doc when creating a ticket
echo "<th style='width:{$colsize1}%'>";
echo $tt->getBeginHiddenFieldText('_documents_id');
$doctitle = sprintf(__('File (%s)'), Document::getMaxUploadSize());
printf(__('%1$s%2$s'), $doctitle, $tt->getMandatoryMark('_documents_id'));
// Do not show if hidden.
if (!$tt->isHiddenField('_documents_id')) {
DocumentType::showAvailableTypesLink();
}
echo $tt->getEndHiddenFieldText('_documents_id');
echo "</th>";
echo "<td colspan='3'>";
// Do not set values
echo $tt->getEndHiddenFieldValue('_documents_id');
if ($tt->isPredefinedField('_documents_id')) {
if (isset($values['_documents_id']) && is_array($values['_documents_id']) && count($values['_documents_id'])) {
echo "<span class='b'>" . __('Default documents:') . '</span>';
echo "<br>";
$doc = new Document();
foreach ($values['_documents_id'] as $key => $val) {
if ($doc->getFromDB($val)) {
echo "<input type='hidden' name='_documents_id[{$key}]' value='{$val}'>";
echo "- " . $doc->getNameID() . "<br>";
}
}
}
}
echo "<div id='fileupload_info'></div>";
echo "</td>";
echo "</tr>";
if ((!$ID || $canupdate || $canupdate_descr || Session::haveRightsOr(self::$rightname, array(self::ASSIGN, self::STEAL, DELETE, PURGE))) && !$options['template_preview']) {
echo "<tr class='tab_bg_1'>";
if ($ID) {
if (Session::haveRightsOr(self::$rightname, array(UPDATE, DELETE, PURGE)) || $this->canDeleteItem() || $this->canUpdateItem()) {
echo "<td class='tab_bg_2 center' colspan='4'>";
if ($this->fields["is_deleted"] == 1) {
if (self::canPurge()) {
echo "<input type='submit' class='submit' name='restore' value='" . _sx('button', 'Restore') . "'> ";
}
} else {
if (self::canUpdate()) {
echo "<input type='submit' class='submit' name='update' value='" . _sx('button', 'Save') . "'> ";
}
}
if ($this->fields["is_deleted"] == 1) {
if (self::canPurge()) {
echo "<input type='submit' class='submit' name='purge' value='" . _sx('button', 'Delete permanently') . "' " . Html::addConfirmationOnAction(__('Confirm the final deletion?')) . ">";
}
} else {
if ($this->canDeleteItem()) {
echo "<input type='submit' class='submit' name='delete' value='" . _sx('button', 'Put in dustbin') . "'>";
}
}
echo "<input type='hidden' name='_read_date_mod' value='" . $this->getField('date_mod') . "'>";
echo "</td>";
}
} else {
echo "<td class='tab_bg_2 center' colspan='4'>";
echo "<input type='submit' name='add' value=\"" . _sx('button', 'Add') . "\" class='submit'>";
if ($tt->isField('id') && $tt->fields['id'] > 0) {
echo "<input type='hidden' name='_tickettemplates_id' value='" . $tt->fields['id'] . "'>";
echo "<input type='hidden' name='_predefined_fields'\n value=\"" . Toolbox::prepareArrayForInput($predefined_fields) . "\">";
}
}
}
// File upload system
$colspan = 3;
if (!$CFG_GLPI['use_rich_text']) {
$colspan = 4;
}
echo "<tr class='tab_bg_1'>";
echo "<td colspan='{$colspan}'>";
echo $tt->getBeginHiddenFieldValue('_documents_id');
echo Html::file(array('multiple' => true, 'showfilecontainer' => 'fileupload_info', 'values' => array('filename' => $values['_filename'], 'tag' => $values['_tag_filename'])));
echo "</td>";
if ($CFG_GLPI['use_rich_text']) {
echo "</tr>";
echo "<tr class='tab_bg_1'>";
echo "<td colspan='{$colspan}'>";
if (!isset($rand)) {
$rand = mt_rand();
}
if ($canupdate_descr) {
echo Html::initImagePasteSystem($content_id, $rand);
}
echo "</td>";
}
echo "</tr>";
echo "</table>";
echo "<input type='hidden' name='id' value='{$ID}'>";
echo "</div>";
if (!$options['template_preview']) {
Html::closeForm();
}
return true;
}
function showForm($ID, $options = array())
{
global $DB, $CFG_GLPI, $LANG;
$canupdate = haveRight('update_ticket', '1');
$canpriority = haveRight('update_priority', '1');
$showuserlink = 0;
if (haveRight('user', 'r')) {
$showuserlink = 1;
}
if ($ID > 0) {
$this->check($ID, 'r');
} else {
// Create item
$this->check(-1, 'w', $options);
}
$this->showTabs($options);
$canupdate_descr = $canupdate || $this->fields['status'] == 'new' && $this->isUser(self::REQUESTER, getLoginUserID()) && $this->numberOfFollowups() == 0 && $this->numberOfTasks() == 0;
if (!$ID) {
//Get all the user's entities
$all_entities = Profile_User::getUserEntities($options["_users_id_requester"], true);
$this->userentities = array();
//For each user's entity, check if the technician which creates the ticket have access to it
foreach ($all_entities as $tmp => $ID_entity) {
if (haveAccessToEntity($ID_entity)) {
$this->userentities[] = $ID_entity;
}
}
$this->countentitiesforuser = count($this->userentities);
if ($this->countentitiesforuser > 0 && !in_array($this->fields["entities_id"], $this->userentities)) {
// If entity is not in the list of user's entities,
// then use as default value the first value of the user's entites list
$this->fields["entities_id"] = $this->userentities[0];
}
}
echo "<form method='post' name='form_ticket' enctype='multipart/form-data' action='" . $CFG_GLPI["root_doc"] . "/front/ticket.form.php'>";
echo "<div class='spaced' id='tabsbody'>";
echo "<table class='tab_cadre_fixe'>";
// Optional line
$ismultientities = isMultiEntitiesMode();
echo '<tr><th colspan="4">';
if ($ID) {
echo $this->getTypeName() . " - " . $LANG['common'][2] . " {$ID} ";
if ($ismultientities) {
echo "(" . Dropdown::getDropdownName('glpi_entities', $this->fields['entities_id']) . ")";
}
} else {
if ($ismultientities) {
echo $LANG['job'][46] . " : " . Dropdown::getDropdownName("glpi_entities", $this->fields['entities_id']);
} else {
echo $LANG['job'][13];
}
}
echo '</th></tr>';
echo "<tr>";
echo "<th class='left' colspan='2'>";
echo "<table>";
echo "<tr>";
echo "<td><span class='tracking_small'>" . $LANG['joblist'][11] . " : </span></td>";
echo "<td>";
$date = $this->fields["date"];
if (!$ID) {
$date = date("Y-m-d H:i:s");
}
if ($canupdate) {
showDateTimeFormItem("date", $date, 1, false);
} else {
echo convDateTime($date);
}
echo "</td></tr>";
if ($ID) {
echo "<tr><td><span class='tracking_small'>" . $LANG['common'][95] . " :</span></td><td>";
if ($canupdate) {
User::dropdown(array('name' => 'users_id_recipient', 'value' => $this->fields["users_id_recipient"], 'entity' => $this->fields["entities_id"], 'right' => 'all'));
} else {
echo getUserName($this->fields["users_id_recipient"], $showuserlink);
}
echo "</td></tr>";
}
echo "</table>";
echo "</th>";
echo "<th class='left' colspan='2'>";
echo "<table>";
if ($ID) {
echo "<tr><td><span class='tracking_small'>" . $LANG['common'][26] . " :</span></td>";
echo "<td><span class='tracking_small'>" . convDateTime($this->fields["date_mod"]) . "\n";
if ($this->fields['users_id_lastupdater'] > 0) {
echo $LANG['common'][95] . " ";
echo getUserName($this->fields["users_id_lastupdater"], $showuserlink);
}
echo "</span>";
echo "</td></tr>";
}
// SLA
echo "<tr>";
echo "<td><span class='tracking_small'>" . $LANG['sla'][5] . " : </span></td>";
echo "<td>";
if ($ID) {
if ($this->fields["slas_id"] > 0) {
echo "<span class='tracking_small'> ";
echo convDateTime($this->fields["due_date"]) . "</span>";
echo "</td></tr><tr><td><span class='tracking_small'>" . $LANG['sla'][1] . " :</span></td>";
echo "<td><span class='tracking_small'>";
echo Dropdown::getDropdownName("glpi_slas", $this->fields["slas_id"]);
$commentsla = "";
$slalevel = new SlaLevel();
if ($slalevel->getFromDB($this->fields['slalevels_id'])) {
$commentsla .= '<strong>' . $LANG['sla'][6] . " : </strong>" . $slalevel->getName() . '<br><br>';
}
$nextaction = new SlaLevel_Ticket();
if ($nextaction->getFromDBForTicket($this->fields["id"])) {
$commentsla .= '<strong>' . $LANG['sla'][8] . " : </strong>" . convDateTime($nextaction->fields['date']) . '<br>';
if ($slalevel->getFromDB($nextaction->fields['slalevels_id'])) {
$commentsla .= '<strong>' . $LANG['sla'][6] . " : </strong>" . $slalevel->getName() . '<br>';
}
}
$slaoptions = array();
if (haveRight('config', 'r')) {
}
$slaoptions['link'] = getItemTypeFormURL('SLA') . "?id=" . $this->fields["slas_id"];
showToolTip($commentsla, $slaoptions);
if ($canupdate) {
echo " <input type='submit' class='submit' name='sla_delete' value='" . $LANG['sla'][7] . "'>";
}
echo "</span>";
} else {
showDateTimeFormItem("due_date", $this->fields["due_date"], 1, false, $canupdate);
}
} else {
// New Ticket
if ($this->fields["due_date"] == 'NULL') {
$this->fields["due_date"] = '';
}
showDateTimeFormItem("due_date", $this->fields["due_date"], 1, false, $canupdate);
/* echo $LANG['choice'][2]." ".$LANG['sla'][1]." : ";
Dropdown::show('Sla',array('entity' => $this->fields["entities_id"],
'value' =>$this->fields["slas_id"]));*/
}
echo "</td></tr>";
if ($ID) {
switch ($this->fields["status"]) {
case 'closed':
echo "<tr>";
echo "<td><span class='tracking_small'>" . $LANG['joblist'][12] . " : </span></td>";
echo "<td>";
showDateTimeFormItem("closedate", $this->fields["closedate"], 1, false, $canupdate);
echo "</td></tr>";
break;
case 'solved':
echo "<tr>";
echo "<td><span class='tracking_small'>" . $LANG['joblist'][14] . " : </span></td>";
echo "<td>";
showDateTimeFormItem("solvedate", $this->fields["solvedate"], 1, false, $canupdate);
echo "</td></tr>";
break;
}
}
echo "</table>";
echo "</th></tr>";
echo "</table>";
if (!$ID) {
$this->showActorsPartForm($ID, $options);
}
echo "<table class='tab_cadre_fixe'>";
echo "<tr class='tab_bg_1'>";
echo "<th width='10%'>" . $LANG['joblist'][0] . " : </th>";
echo "<td width='40%'>";
if ($canupdate) {
self::dropdownStatus("status", $this->fields["status"], 2);
// Allowed status
} else {
echo self::getStatus($this->fields["status"]);
}
echo "</td>";
echo "<th>" . $LANG['common'][17] . " : </th>";
echo "<td >";
// Permit to set type when creating ticket without update right
if ($canupdate || !$ID) {
self::dropdownType('type', $this->fields["type"]);
} else {
echo self::getTicketTypeName($this->fields["type"]);
}
echo "</td>";
echo "</tr>";
echo "<tr class='tab_bg_1'>";
echo "<th>" . $LANG['joblist'][29] . " : </th>";
echo "<td>";
if ($canupdate && $canpriority || !$ID || $canupdate_descr) {
// Only change during creation OR when allowed to change priority OR when user is the creator
$idurgency = self::dropdownUrgency("urgency", $this->fields["urgency"]);
} else {
$idurgency = "value_urgency" . mt_rand();
echo "<input id='{$idurgency}' type='hidden' name='urgency' value='" . $this->fields["urgency"] . "'>";
echo self::getUrgencyName($this->fields["urgency"]);
}
echo "</td>";
echo "<th>" . $LANG['common'][36] . " : </th>";
echo "<td >";
// Permit to set category when creating ticket without update right
if ($canupdate || !$ID || $canupdate_descr) {
$opt = array('value' => $this->fields["ticketcategories_id"], 'entity' => $this->fields["entities_id"]);
if ($_SESSION["glpiactiveprofile"]["interface"] == "helpdesk") {
$opt['condition'] = '`is_helpdeskvisible`=1';
}
if ($ID && $CFG_GLPI["is_ticket_category_mandatory"]) {
$opt['display_emptychoice'] = false;
}
Dropdown::show('TicketCategory', $opt);
} else {
echo Dropdown::getDropdownName("glpi_ticketcategories", $this->fields["ticketcategories_id"]);
}
echo "</td>";
echo "</tr>";
echo "<tr class='tab_bg_1'>";
echo "<th>" . $LANG['joblist'][30] . " : </th>";
echo "<td>";
if ($canupdate) {
$idimpact = self::dropdownImpact("impact", $this->fields["impact"]);
} else {
echo self::getImpactName($this->fields["impact"]);
}
echo "</td>";
echo "<th class='left' rowspan='2'>" . $LANG['document'][14] . " : </th>";
echo "<td rowspan='2'>";
// Select hardware on creation or if have update right
if ($canupdate || !$ID || $canupdate_descr) {
if ($ID) {
if ($this->fields['itemtype'] && class_exists($this->fields['itemtype']) && $this->fields["items_id"]) {
$item = new $this->fields['itemtype']();
if ($item->can($this->fields["items_id"], 'r')) {
echo $item->getTypeName() . " - " . $item->getLink(true);
} else {
echo $item->getTypeName() . " " . $item->getNameID();
}
}
}
$dev_user_id = 0;
if (!$ID) {
$dev_user_id = $options['_users_id_requester'];
} else {
if (isset($this->users[self::REQUESTER]) && count($this->users[self::REQUESTER]) == 1) {
foreach ($this->users[self::REQUESTER] as $user_id_single) {
$dev_user_id = $user_id_single['users_id'];
}
}
}
if ($dev_user_id > 0) {
self::dropdownMyDevices($dev_user_id, $this->fields["entities_id"], $this->fields["itemtype"], $this->fields["items_id"]);
}
self::dropdownAllDevices("itemtype", $this->fields["itemtype"], $this->fields["items_id"], 1, $this->fields["entities_id"]);
} else {
if ($ID && $this->fields['itemtype'] && class_exists($this->fields['itemtype'])) {
$item = new $this->fields['itemtype']();
$item->getFromDB($this->fields['items_id']);
echo $item->getTypeName() . " - " . $item->getNameID();
} else {
echo $LANG['help'][30];
}
}
echo "</td>";
echo "</tr>";
echo "<tr class='tab_bg_1'>";
echo "<th class='left'>" . $LANG['joblist'][2] . " : </th>";
echo "<td>";
if ($canupdate && $canpriority) {
$idpriority = self::dropdownPriority("priority", $this->fields["priority"], false, true);
$idajax = 'change_priority_' . mt_rand();
echo " <span id='{$idajax}' style='display:none'></span>";
} else {
$idajax = 'change_priority_' . mt_rand();
$idpriority = 0;
echo "<span id='{$idajax}'>" . self::getPriorityName($this->fields["priority"]) . "</span>";
}
if ($canupdate) {
$params = array('urgency' => '__VALUE0__', 'impact' => '__VALUE1__', 'priority' => $idpriority);
ajaxUpdateItemOnSelectEvent(array($idurgency, $idimpact), $idajax, $CFG_GLPI["root_doc"] . "/ajax/priority.php", $params);
}
echo "</td>";
echo "</tr>";
echo "<tr class='tab_bg_1'>";
echo "<th class='left'>" . $LANG['job'][44] . " : </th>";
echo "<td>";
if ($canupdate) {
Dropdown::show('RequestType', array('value' => $this->fields["requesttypes_id"]));
} else {
echo Dropdown::getDropdownName('glpi_requesttypes', $this->fields["requesttypes_id"]);
}
echo "</td>";
// Display validation state
echo "<th>";
if (!$ID) {
echo $LANG['validation'][26] . " : ";
} else {
echo $LANG['validation'][0] . " : ";
}
echo "</th>";
echo "<td>";
if (!$ID) {
User::dropdown(array('name' => "_add_validation", 'entity' => $this->fields['entities_id'], 'right' => 'validate_ticket'));
} else {
if ($canupdate) {
TicketValidation::dropdownStatus('global_validation', array('global' => true, 'value' => $this->fields['global_validation']));
} else {
echo TicketValidation::getStatus($this->fields['global_validation']);
}
}
echo "</td></tr>";
// Need comment right to add a followup with the actiontime
if (!$ID && haveRight("global_add_followups", "1")) {
echo "<tr class='tab_bg_1'>";
echo "<th>" . $LANG['job'][20] . " : </th>";
echo "<td class='left' colspan='3'>";
Dropdown::showInteger('hour', $options['hour'], 0, 100);
echo " " . $LANG['job'][21] . " ";
Dropdown::showInteger('minute', $options['minute'], 0, 59);
echo " " . $LANG['job'][22] . " ";
echo "</td>";
echo "</tr>";
}
echo '</table>';
if ($ID) {
$this->showActorsPartForm($ID, $options);
}
echo "<table class='tab_cadre_fixe'>";
$view_linked_tickets = $ID || $canupdate;
echo "<tr class='tab_bg_1'>";
echo "<th width='10%'>" . $LANG['common'][57] . " :</th>";
echo "<td width='50%'>";
if (!$ID || $canupdate_descr) {
$rand = mt_rand();
echo "<script type='text/javascript' >\n";
echo "function showName{$rand}() {\n";
echo "Ext.get('name{$rand}').setDisplayed('none');";
$params = array('maxlength' => 250, 'size' => 60, 'name' => 'name', 'data' => rawurlencode($this->fields["name"]));
ajaxUpdateItemJsCode("viewname{$rand}", $CFG_GLPI["root_doc"] . "/ajax/inputtext.php", $params, false);
echo "}";
echo "</script>\n";
echo "<div id='name{$rand}' class='tracking left' onClick='showName{$rand}()'>\n";
if (empty($this->fields["name"])) {
echo $LANG['reminder'][15];
} else {
echo $this->fields["name"];
}
echo "</div>\n";
echo "<div id='viewname{$rand}'>\n";
echo "</div>\n";
if (!$ID) {
echo "<script type='text/javascript' >\n\n showName{$rand}();\n </script>";
}
} else {
if (empty($this->fields["name"])) {
echo $LANG['reminder'][15];
} else {
echo $this->fields["name"];
}
}
echo "</td>";
// Permit to add doc when creating a ticket
if (!$ID) {
echo "<th>" . $LANG['document'][2] . " (" . Document::getMaxUploadSize() . ") :";
echo "<img src='" . $CFG_GLPI["root_doc"] . "/pics/aide.png' class='pointer' alt=\"" . $LANG['central'][7] . "\" onclick=\"window.open('" . $CFG_GLPI["root_doc"] . "/front/documenttype.list.php','Help','scrollbars=1,resizable=1,width=1000,height=800')\">";
echo "</th>";
echo "<td>";
echo "<input type='file' name='filename' value=\"\" size='25'></td>";
} else {
echo "<th colspan='2'>";
echo $LANG['document'][20] . ' : ' . Document_Item::countForItem($this);
echo "</th>";
}
echo "</tr>";
echo "<tr class='tab_bg_1'>";
echo "<th width='10%'>" . $LANG['joblist'][6] . " : </th>";
echo "<td width='50%'>";
if (!$ID || $canupdate_descr) {
// Admin =oui on autorise la modification de la description
$rand = mt_rand();
echo "<script type='text/javascript' >\n";
echo "function showDesc{$rand}() {\n";
echo "Ext.get('desc{$rand}').setDisplayed('none');";
$params = array('rows' => 6, 'cols' => 60, 'name' => 'content', 'data' => rawurlencode($this->fields["content"]));
ajaxUpdateItemJsCode("viewdesc{$rand}", $CFG_GLPI["root_doc"] . "/ajax/textarea.php", $params, false);
echo "}";
echo "</script>\n";
echo "<div id='desc{$rand}' class='tracking' onClick='showDesc{$rand}()'>\n";
if (!empty($this->fields["content"])) {
echo nl2br($this->fields["content"]);
} else {
echo $LANG['job'][33];
}
echo "</div>\n";
echo "<div id='viewdesc{$rand}'></div>\n";
if (!$ID) {
echo "<script type='text/javascript' >\n\n showDesc{$rand}();\n </script>";
}
} else {
echo nl2br($this->fields["content"]);
}
echo "</td>";
if ($view_linked_tickets) {
echo "<th width='10%'>";
echo $LANG['job'][55];
if ($canupdate) {
$rand_linked_ticket = mt_rand();
echo " <a class='tracking'\n onClick=\"Ext.get('linkedticket{$rand_linked_ticket}').setDisplayed('block')\">\n";
echo $LANG['buttons'][8];
echo "</a>\n";
}
echo '</th>';
echo "<td>";
Ticket_Ticket::displayLinkedTicketsTo($ID);
if ($canupdate) {
echo "<div style='display:none' id='linkedticket{$rand_linked_ticket}'>";
Ticket_Ticket::dropdownLinks('_link[link]');
echo " " . $LANG['job'][38] . " " . $LANG['common'][2] . " : ";
echo "<input type='hidden' name='_link[tickets_id_1]' value='{$ID}'>\n";
echo "<input type='text' name='_link[tickets_id_2]' value='' size='10'>\n";
echo " ";
echo "</div>";
}
echo "</td>";
}
echo "</tr>";
if (!$ID || $canupdate || $canupdate_descr || haveRight("assign_ticket", "1") || haveRight("steal_ticket", "1")) {
echo "<tr class='tab_bg_1'>";
if ($ID) {
if (haveRight('delete_ticket', 1)) {
echo "<td class='tab_bg_2 center' colspan='2'>";
echo "<input type='submit' class='submit' name='update' value='" . $LANG['buttons'][7] . "'></td>";
echo "<td class='tab_bg_2 center' colspan='2'>";
echo "<input type='submit' class='submit' name='delete' value='" . $LANG['buttons'][22] . "'" . addConfirmationOnAction($LANG['common'][50]) . ">";
} else {
echo "<td class='tab_bg_2 center' colspan='4'>";
echo "<input type='submit' class='submit' name='update' value='" . $LANG['buttons'][7] . "'>";
}
} else {
echo "<td class='tab_bg_2 center' colspan='2'>";
echo "<input type='submit' name='add' value=\"" . $LANG['buttons'][8] . "\" class='submit'>";
echo "</td><td class='tab_bg_2 center' colspan='2'>";
echo "<input type='button' value=\"" . $LANG['buttons'][16] . "\" class='submit'\n onclick=\"window.location='" . $CFG_GLPI["root_doc"] . "/front/ticket.form.php'\">";
}
echo "</td></tr>";
}
echo "</table>";
echo "<input type='hidden' name='id' value='{$ID}'>";
echo "</div>";
echo "</form>";
$this->addDivForTabs();
return true;
}
function showForm($ID, $options = array())
{
global $DB, $CFG_GLPI;
$default_values = self::getDefaultValues();
// Get default values from posted values on reload form
if (!isset($options['template_preview'])) {
if (isset($_POST)) {
$values = Html::cleanPostForTextArea($_POST);
}
}
// Restore saved value or override with page parameter
$saved = $this->restoreInput();
foreach ($default_values as $name => $value) {
if (!isset($values[$name])) {
if (isset($saved[$name])) {
$values[$name] = $saved[$name];
} else {
$values[$name] = $value;
}
}
}
// Default check
if ($ID > 0) {
$this->check($ID, 'r');
} else {
// Create item
$this->check(-1, 'w', $values);
}
if (!$ID) {
$this->userentities = array();
if ($values["_users_id_requester"]) {
//Get all the user's entities
$all_entities = Profile_User::getUserEntities($values["_users_id_requester"], true, true);
//For each user's entity, check if the technician which creates the ticket have access to it
foreach ($all_entities as $tmp => $ID_entity) {
if (Session::haveAccessToEntity($ID_entity)) {
$this->userentities[] = $ID_entity;
}
}
}
$this->countentitiesforuser = count($this->userentities);
if ($this->countentitiesforuser > 0 && !in_array($this->fields["entities_id"], $this->userentities)) {
// If entity is not in the list of user's entities,
// then use as default value the first value of the user's entites list
$this->fields["entities_id"] = $this->userentities[0];
// Pass to values
$values['entities_id'] = $this->userentities[0];
}
}
if ($values['type'] <= 0) {
$values['type'] = Entity::getUsedConfig('tickettype', $values['entities_id'], '', Ticket::INCIDENT_TYPE);
}
if (!isset($options['template_preview'])) {
$options['template_preview'] = 0;
}
// Load ticket template if available :
$tt = $this->getTicketTemplateToUse($options['template_preview'], $values['type'], $values['itilcategories_id'], $values['entities_id']);
// Predefined fields from template : reset them
if (isset($values['_predefined_fields'])) {
$values['_predefined_fields'] = Toolbox::decodeArrayFromInput($values['_predefined_fields']);
} else {
$values['_predefined_fields'] = array();
}
// Store predefined fields to be able not to take into account on change template
// Only manage predefined values on ticket creation
$predefined_fields = array();
if (!$ID) {
if (isset($tt->predefined) && count($tt->predefined)) {
foreach ($tt->predefined as $predeffield => $predefvalue) {
if (isset($default_values[$predeffield])) {
// Is always default value : not set
// Set if already predefined field
// Set if ticket template change
if ($values[$predeffield] == $default_values[$predeffield] || isset($values['_predefined_fields'][$predeffield]) && $values[$predeffield] == $values['_predefined_fields'][$predeffield] || isset($values['_tickettemplates_id']) && $values['_tickettemplates_id'] != $tt->getID()) {
// Load template data
$values[$predeffield] = $predefvalue;
$this->fields[$predeffield] = $predefvalue;
$predefined_fields[$predeffield] = $predefvalue;
}
}
}
} else {
// No template load : reset predefined values
if (count($values['_predefined_fields'])) {
foreach ($values['_predefined_fields'] as $predeffield => $predefvalue) {
if ($values[$predeffield] == $predefvalue) {
$values[$predeffield] = $default_values[$predeffield];
}
}
}
}
}
// Put ticket template on $values for actors
$values['_tickettemplate'] = $tt;
$canupdate = Session::haveRight('update_ticket', '1');
$canpriority = Session::haveRight('update_priority', '1');
$canstatus = $canupdate;
if (in_array($this->fields['status'], $this->getClosedStatusArray())) {
$canupdate = false;
}
$showuserlink = 0;
if (Session::haveRight('user', 'r')) {
$showuserlink = 1;
}
if (!$options['template_preview']) {
$this->showTabs($options);
} else {
// Add all values to fields of tickets for template preview
foreach ($values as $key => $val) {
if (!isset($this->fields[$key])) {
$this->fields[$key] = $val;
}
}
}
// In percent
$colsize1 = '13';
$colsize2 = '29';
$colsize3 = '13';
$colsize4 = '45';
$canupdate_descr = $canupdate || $this->fields['status'] == self::INCOMING && $this->isUser(CommonITILActor::REQUESTER, Session::getLoginUserID()) && $this->numberOfFollowups() == 0 && $this->numberOfTasks() == 0;
if (!$options['template_preview']) {
echo "<form method='post' name='form_ticket' enctype='multipart/form-data' action='" . $CFG_GLPI["root_doc"] . "/front/ticket.form.php'>";
}
echo "<div class='spaced' id='tabsbody'>";
echo "<table class='tab_cadre_fixe' id='mainformtable'>";
// Optional line
$ismultientities = Session::isMultiEntitiesMode();
echo "<tr class='headerRow'>";
echo "<th colspan='4'>";
if ($ID) {
$text = sprintf(__('%1$s - %2$s'), $this->getTypeName(1), sprintf(__('%1$s: %2$s'), __('ID'), $ID));
if ($ismultientities) {
$text = sprintf(__('%1$s (%2$s)'), $text, Dropdown::getDropdownName('glpi_entities', $this->fields['entities_id']));
}
echo $text;
} else {
if ($ismultientities) {
printf(__('The ticket will be added in the entity %s'), Dropdown::getDropdownName("glpi_entities", $this->fields['entities_id']));
} else {
_e('New ticket');
}
}
echo "</th></tr>";
echo "<tr class='tab_bg_1'>";
echo "<th width='{$colsize1}%'>";
echo $tt->getBeginHiddenFieldText('date');
if (!$ID) {
printf(__('%1$s%2$s'), __('Opening date'), $tt->getMandatoryMark('date'));
} else {
_e('Opening date');
}
echo $tt->getEndHiddenFieldText('date');
echo "</th>";
echo "<td width='{$colsize2}%'>";
echo $tt->getBeginHiddenFieldValue('date');
$date = $this->fields["date"];
if ($canupdate) {
Html::showDateTimeFormItem("date", $date, 1, false);
} else {
echo Html::convDateTime($date);
}
echo $tt->getEndHiddenFieldValue('date', $this);
echo "</td>";
// SLA
echo "<th width='{$colsize3}%'>" . $tt->getBeginHiddenFieldText('due_date');
if (!$ID) {
printf(__('%1$s%2$s'), __('Due date'), $tt->getMandatoryMark('due_date'));
} else {
_e('Due date');
}
echo $tt->getEndHiddenFieldText('due_date');
echo "</th>";
echo "<td width='{$colsize4}%' class='nopadding'>";
if ($ID) {
if ($this->fields["slas_id"] > 0) {
echo "<table width='100%'><tr><td class='nopadding'>";
echo Html::convDateTime($this->fields["due_date"]);
echo "</td><td class='b'>" . __('SLA') . "</td>";
echo "<td class='nopadding'>";
echo Dropdown::getDropdownName("glpi_slas", $this->fields["slas_id"]);
$commentsla = "";
$slalevel = new SlaLevel();
if ($slalevel->getFromDB($this->fields['slalevels_id'])) {
$commentsla .= '<span class="b spaced">' . sprintf(__('%1$s: %2$s'), __('Escalation level'), $slalevel->getName()) . '</span><br>';
}
$nextaction = new SlaLevel_Ticket();
if ($nextaction->getFromDBForTicket($this->fields["id"])) {
$commentsla .= '<span class="b spaced">' . sprintf(__('Next escalation: %s'), Html::convDateTime($nextaction->fields['date'])) . '</span>';
if ($slalevel->getFromDB($nextaction->fields['slalevels_id'])) {
$commentsla .= '<span class="b spaced">' . sprintf(__('%1$s: %2$s'), __('Escalation level'), $slalevel->getName()) . '</span>';
}
}
$slaoptions = array();
if (Session::haveRight('config', 'r')) {
$slaoptions['link'] = Toolbox::getItemTypeFormURL('SLA') . "?id=" . $this->fields["slas_id"];
}
Html::showToolTip($commentsla, $slaoptions);
if ($canupdate) {
echo " <input type='submit' class='submit' name='sla_delete' value='" . _sx('button', 'Delete permanently') . "'>";
}
echo "</td>";
echo "</tr></table>";
} else {
echo "<table><tr><td class='nopadding'>";
echo $tt->getBeginHiddenFieldValue('due_date');
Html::showDateTimeFormItem("due_date", $this->fields["due_date"], 1, true, $canupdate);
echo $tt->getEndHiddenFieldValue('due_date', $this);
echo "</td>";
if ($canupdate) {
echo "<td>";
echo $tt->getBeginHiddenFieldText('slas_id');
echo "<span id='sla_action'>";
echo "<a class='vsubmit' " . Html::addConfirmationOnAction(array(__('The assignment of a SLA to a ticket causes the recalculation of the due date.'), __("Escalations defined in the SLA will be triggered under this new date.")), "cleanhide('sla_action');cleandisplay('sla_choice');") . ">" . __('Assign a SLA') . '</a>';
echo "</span>";
echo "<span id='sla_choice' style='display:none'>";
echo "<span class='b'>" . __('SLA') . "</span> ";
Sla::dropdown(array('entity' => $this->fields["entities_id"], 'value' => $this->fields["slas_id"]));
echo "</span>";
echo $tt->getEndHiddenFieldText('slas_id');
echo "</td>";
}
echo "</tr></table>";
}
} else {
// New Ticket
echo "<table><tr><td class='nopadding'>";
if ($this->fields["due_date"] == 'NULL') {
$this->fields["due_date"] = '';
}
echo $tt->getBeginHiddenFieldValue('due_date');
Html::showDateTimeFormItem("due_date", $this->fields["due_date"], 1, false, $canupdate);
echo $tt->getEndHiddenFieldValue('due_date', $this);
echo "</td>";
if ($canupdate) {
echo "<td class='nopadding b'>" . $tt->getBeginHiddenFieldText('slas_id');
printf(__('%1$s%2$s'), __('SLA'), $tt->getMandatoryMark('slas_id'));
echo $tt->getEndHiddenFieldText('slas_id') . "</td>";
echo "<td class='nopadding'>" . $tt->getBeginHiddenFieldValue('slas_id');
Sla::dropdown(array('entity' => $this->fields["entities_id"], 'value' => $this->fields["slas_id"]));
echo $tt->getEndHiddenFieldValue('slas_id', $this);
echo "</td>";
}
echo "</tr></table>";
}
echo "</td></tr>";
if ($ID) {
echo "<tr class='tab_bg_1'>";
echo "<th width='{$colsize1}%'>" . __('By') . "</th>";
echo "<td width='{$colsize2}%'>";
if ($canupdate) {
User::dropdown(array('name' => 'users_id_recipient', 'value' => $this->fields["users_id_recipient"], 'entity' => $this->fields["entities_id"], 'right' => 'all'));
} else {
echo getUserName($this->fields["users_id_recipient"], $showuserlink);
}
echo "</td>";
echo "<th width='{$colsize3}%'>" . __('Last update') . "</th>";
echo "<td width='{$colsize4}%'>";
if ($this->fields['users_id_lastupdater'] > 0) {
//TRANS: %1$s is the update date, %2$s is the last updater name
printf(__('%1$s by %2$s'), Html::convDateTime($this->fields["date_mod"]), getUserName($this->fields["users_id_lastupdater"], $showuserlink));
}
echo "</td>";
echo "</tr>";
}
if ($ID && (in_array($this->fields["status"], $this->getSolvedStatusArray()) || in_array($this->fields["status"], $this->getClosedStatusArray()))) {
echo "<tr class='tab_bg_1'>";
echo "<th width='{$colsize1}%'>" . __('Resolution date') . "</th>";
echo "<td width='{$colsize2}%'>";
Html::showDateTimeFormItem("solvedate", $this->fields["solvedate"], 1, false, $canupdate);
echo "</td>";
if (in_array($this->fields["status"], $this->getClosedStatusArray())) {
echo "<th width='{$colsize3}%'>" . __('Close date') . "</th>";
echo "<td width='{$colsize4}%'>";
Html::showDateTimeFormItem("closedate", $this->fields["closedate"], 1, false, $canupdate);
echo "</td>";
} else {
echo "<td colspan='2'> </td>";
}
echo "</tr>";
}
if ($ID) {
echo "</table>";
echo "<table class='tab_cadre_fixe' id='mainformtable2'>";
}
echo "<tr class='tab_bg_1'>";
echo "<th width='{$colsize1}%'>" . sprintf(__('%1$s%2$s'), __('Type'), $tt->getMandatoryMark('type')) . "</th>";
echo "<td width='{$colsize2}%'>";
// Permit to set type when creating ticket without update right
if ($canupdate || !$ID) {
$opt = array('value' => $this->fields["type"]);
/// Auto submit to load template
if (!$ID) {
$opt['on_change'] = 'submit()';
}
$rand = self::dropdownType('type', $opt);
if ($ID) {
$params = array('type' => '__VALUE__', 'entity_restrict' => $this->fields['entities_id'], 'value' => $this->fields['itilcategories_id'], 'currenttype' => $this->fields['type']);
Ajax::updateItemOnSelectEvent("dropdown_type{$rand}", "show_category_by_type", $CFG_GLPI["root_doc"] . "/ajax/dropdownTicketCategories.php", $params);
}
} else {
echo self::getTicketTypeName($this->fields["type"]);
}
echo "</td>";
echo "<th width='{$colsize3}%'>" . sprintf(__('%1$s%2$s'), __('Category'), $tt->getMandatoryMark('itilcategories_id')) . "</th>";
echo "<td width='{$colsize4}%'>";
// Permit to set category when creating ticket without update right
if ($canupdate || !$ID || $canupdate_descr) {
$opt = array('value' => $this->fields["itilcategories_id"], 'entity' => $this->fields["entities_id"]);
if ($_SESSION["glpiactiveprofile"]["interface"] == "helpdesk") {
$opt['condition'] = "`is_helpdeskvisible`='1' AND ";
} else {
$opt['condition'] = '';
}
/// Auto submit to load template
if (!$ID) {
$opt['on_change'] = 'submit()';
}
/// if category mandatory, no empty choice
/// no empty choice is default value set on ticket creation, else yes
if (($ID || $values['itilcategories_id']) && $tt->isMandatoryField("itilcategories_id") && $this->fields["itilcategories_id"] > 0) {
$opt['display_emptychoice'] = false;
}
switch ($this->fields["type"]) {
case self::INCIDENT_TYPE:
$opt['condition'] .= "`is_incident`='1'";
break;
case self::DEMAND_TYPE:
$opt['condition'] .= "`is_request`='1'";
break;
default:
break;
}
echo "<span id='show_category_by_type'>";
ITILCategory::dropdown($opt);
echo "</span>";
} else {
echo Dropdown::getDropdownName("glpi_itilcategories", $this->fields["itilcategories_id"]);
}
echo "</td>";
echo "</tr>";
if (!$ID) {
echo "</table>";
$this->showActorsPartForm($ID, $values);
echo "<table class='tab_cadre_fixe' id='mainformtable3'>";
}
echo "<tr class='tab_bg_1'>";
echo "<th width='{$colsize1}%'>" . $tt->getBeginHiddenFieldText('status');
printf(__('%1$s%2$s'), __('Status'), $tt->getMandatoryMark('status'));
echo $tt->getEndHiddenFieldText('status') . "</th>";
echo "<td width='{$colsize2}%'>";
echo $tt->getBeginHiddenFieldValue('status');
if ($canstatus) {
self::dropdownStatus(array('value' => $this->fields["status"], 'showtype' => 'allowed'));
} else {
echo self::getStatus($this->fields["status"]);
}
echo $tt->getEndHiddenFieldValue('status', $this);
echo "</td>";
echo "<th width='{$colsize3}%'>" . $tt->getBeginHiddenFieldText('requesttypes_id');
printf(__('%1$s%2$s'), __('Request source'), $tt->getMandatoryMark('requesttypes_id'));
echo $tt->getEndHiddenFieldText('requesttypes_id') . "</th>";
echo "<td width='{$colsize4}%'>";
echo $tt->getBeginHiddenFieldValue('requesttypes_id');
if ($canupdate) {
RequestType::dropdown(array('value' => $this->fields["requesttypes_id"]));
} else {
echo Dropdown::getDropdownName('glpi_requesttypes', $this->fields["requesttypes_id"]);
}
echo $tt->getEndHiddenFieldValue('requesttypes_id', $this);
echo "</td>";
echo "</tr>";
echo "<tr class='tab_bg_1'>";
echo "<th>" . $tt->getBeginHiddenFieldText('urgency');
printf(__('%1$s%2$s'), __('Urgency'), $tt->getMandatoryMark('urgency'));
echo $tt->getEndHiddenFieldText('urgency') . "</th>";
echo "<td>";
if ($canupdate && $canpriority || !$ID || $canupdate_descr) {
// Only change during creation OR when allowed to change priority OR when user is the creator
echo $tt->getBeginHiddenFieldValue('urgency');
$idurgency = self::dropdownUrgency(array('value' => $this->fields["urgency"]));
echo $tt->getEndHiddenFieldValue('urgency', $this);
} else {
$idurgency = "value_urgency" . mt_rand();
echo "<input id='{$idurgency}' type='hidden' name='urgency' value='" . $this->fields["urgency"] . "'>";
echo parent::getUrgencyName($this->fields["urgency"]);
}
echo "</td>";
// Display validation state
echo "<th>";
if (!$ID) {
echo $tt->getBeginHiddenFieldText('_add_validation');
printf(__('%1$s%2$s'), __('Approval request'), $tt->getMandatoryMark('_add_validation'));
echo $tt->getEndHiddenFieldText('_add_validation');
} else {
echo $tt->getBeginHiddenFieldText('global_validation');
_e('Approval');
echo $tt->getEndHiddenFieldText('global_validation');
}
echo "</th>";
echo "<td>";
if (!$ID) {
echo $tt->getBeginHiddenFieldValue('_add_validation');
$validation_right = '';
if ($values['type'] == self::INCIDENT_TYPE && Session::haveRight('create_incident_validation', 1)) {
$validation_right = 'validate_incident';
}
if ($values['type'] == self::DEMAND_TYPE && Session::haveRight('create_request_validation', 1)) {
$validation_right = 'validate_request';
}
if (!empty($validation_right)) {
User::dropdown(array('name' => "_add_validation", 'entity' => $this->fields['entities_id'], 'right' => $validation_right, 'value' => $values['_add_validation']));
}
echo $tt->getEndHiddenFieldValue('_add_validation', $this);
if ($tt->isPredefinedField('global_validation')) {
echo "<input type='hidden' name='global_validation' value='" . $tt->predefined['global_validation'] . "'>";
}
} else {
echo $tt->getBeginHiddenFieldValue('global_validation');
if ($canupdate) {
TicketValidation::dropdownStatus('global_validation', array('global' => true, 'value' => $this->fields['global_validation']));
} else {
echo TicketValidation::getStatus($this->fields['global_validation']);
}
echo $tt->getEndHiddenFieldValue('global_validation', $this);
}
echo "</td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<th>" . $tt->getBeginHiddenFieldText('impact');
printf(__('%1$s%2$s'), __('Impact'), $tt->getMandatoryMark('impact'));
echo $tt->getEndHiddenFieldText('impact') . "</th>";
echo "<td>";
echo $tt->getBeginHiddenFieldValue('impact');
if ($canupdate) {
$idimpact = self::dropdownImpact(array('value' => $this->fields["impact"]));
} else {
$idimpact = "value_impact" . mt_rand();
echo "<input id='{$idimpact}' type='hidden' name='impact' value='" . $this->fields["impact"] . "'>";
echo parent::getImpactName($this->fields["impact"]);
}
echo $tt->getEndHiddenFieldValue('impact', $this);
echo "</td>";
echo "<th rowspan='2'>" . $tt->getBeginHiddenFieldText('itemtype');
printf(__('%1$s%2$s'), __('Associated element'), $tt->getMandatoryMark('itemtype'));
if ($ID && $canupdate) {
echo " <img title='" . __s('Update') . "' alt='" . __s('Update') . "'\n onClick=\"Ext.get('tickethardwareselection{$ID}').setDisplayed('block')\"\n class='pointer' src='" . $CFG_GLPI["root_doc"] . "/pics/showselect.png'>";
}
echo $tt->getEndHiddenFieldText('itemtype');
echo "</th>";
echo "<td rowspan='2'>";
echo $tt->getBeginHiddenFieldValue('itemtype');
// Select hardware on creation or if have update right
if ($canupdate || !$ID || $canupdate_descr) {
if ($ID) {
if ($this->fields['itemtype'] && ($item = getItemForItemtype($this->fields['itemtype'])) && $this->fields["items_id"]) {
if ($item->can($this->fields["items_id"], 'r')) {
printf(__('%1$s - %2$s'), $item->getTypeName(), $item->getLink(array('comments' => true)));
} else {
printf(__('%1$s - %2$s'), $item->getTypeName(), $item->getNameID());
}
}
}
$dev_user_id = 0;
$dev_itemtype = $this->fields["itemtype"];
$dev_items_id = $this->fields["items_id"];
if (!$ID) {
$dev_user_id = $values['_users_id_requester'];
$dev_itemtype = $values["itemtype"];
$dev_items_id = $values["items_id"];
} else {
if (isset($this->users[CommonITILActor::REQUESTER]) && count($this->users[CommonITILActor::REQUESTER]) == 1) {
foreach ($this->users[CommonITILActor::REQUESTER] as $user_id_single) {
$dev_user_id = $user_id_single['users_id'];
}
}
}
if ($ID) {
echo "<div id='tickethardwareselection{$ID}' style='display:none'>";
}
if ($dev_user_id > 0) {
self::dropdownMyDevices($dev_user_id, $this->fields["entities_id"], $dev_itemtype, $dev_items_id);
}
self::dropdownAllDevices("itemtype", $dev_itemtype, $dev_items_id, 1, $dev_user_id, $this->fields["entities_id"]);
if ($ID) {
echo "</div>";
}
echo "<span id='item_ticket_selection_information'></span>";
} else {
if ($ID && $this->fields['itemtype'] && ($item = getItemForItemtype($this->fields['itemtype']))) {
$item->getFromDB($this->fields['items_id']);
printf(__('%1$s - %2$s'), $item->getTypeName(), $item->getNameID());
} else {
_e('General');
}
}
echo $tt->getEndHiddenFieldValue('itemtype', $this);
echo "</td>";
echo "</tr>";
echo "<tr class='tab_bg_1'>";
echo "<th>" . sprintf(__('%1$s%2$s'), __('Priority'), $tt->getMandatoryMark('priority')) . "</th>";
echo "<td>";
$idajax = 'change_priority_' . mt_rand();
if ($canupdate && $canpriority && !$tt->isHiddenField('priority')) {
$idpriority = parent::dropdownPriority(array('value' => $this->fields["priority"], 'withmajor' => true));
echo " <span id='{$idajax}' style='display:none'></span>";
} else {
$idpriority = 0;
echo "<span id='{$idajax}'>" . parent::getPriorityName($this->fields["priority"]) . "</span>";
}
if ($canupdate || $canupdate_descr) {
$params = array('urgency' => '__VALUE0__', 'impact' => '__VALUE1__', 'priority' => $idpriority);
Ajax::updateItemOnSelectEvent(array($idurgency, $idimpact), $idajax, $CFG_GLPI["root_doc"] . "/ajax/priority.php", $params);
}
echo "</td>";
echo "</tr>";
echo "<tr class='tab_bg_1'>";
// Need comment right to add a followup with the actiontime
if (!$ID && Session::haveRight("global_add_followups", "1")) {
echo "<th>" . $tt->getBeginHiddenFieldText('actiontime');
printf(__('%1$s%2$s'), __('Total duration'), $tt->getMandatoryMark('actiontime'));
echo $tt->getEndHiddenFieldText('actiontime') . "</th>";
echo "<td>";
echo $tt->getBeginHiddenFieldValue('actiontime');
Dropdown::showTimeStamp('actiontime', array('value' => $values['actiontime'], 'addfirstminutes' => true));
echo $tt->getEndHiddenFieldValue('actiontime', $this);
echo "</td>";
} else {
echo "<th></th><td></td>";
}
echo "<th>" . $tt->getBeginHiddenFieldText('locations_id');
printf(__('%1$s%2$s'), __('Location'), $tt->getMandatoryMark('locations_id'));
echo $tt->getEndHiddenFieldText('locations_id') . "</th>";
echo "<td>";
echo $tt->getBeginHiddenFieldValue('locations_id');
if ($canupdate) {
Location::dropdown(array('value' => $this->fields['locations_id'], 'entity' => $this->fields['entities_id']));
} else {
echo Dropdown::getDropdownName('glpi_locations', $this->fields["locations_id"]);
}
echo $tt->getEndHiddenFieldValue('locations_id', $this);
echo "</td></tr>";
echo "</table>";
if ($ID) {
$values['canupdate'] = $canupdate;
$this->showActorsPartForm($ID, $values);
}
$view_linked_tickets = $ID || $canupdate;
echo "<table class='tab_cadre_fixe' id='mainformtable4'>";
echo "<tr class='tab_bg_1'>";
echo "<th width='{$colsize1}%'>" . $tt->getBeginHiddenFieldText('name');
printf(__('%1$s%2$s'), __('Title'), $tt->getMandatoryMark('name'));
echo $tt->getEndHiddenFieldText('name') . "</th>";
echo "<td width='" . (100 - $colsize1) . "%' colspan='3'>";
if (!$ID || $canupdate_descr) {
echo $tt->getBeginHiddenFieldValue('name');
$rand = mt_rand();
echo "<script type='text/javascript' >\n";
echo "function showName{$rand}() {\n";
echo "Ext.get('name{$rand}').setDisplayed('none');";
$params = array('maxlength' => 250, 'size' => 90, 'name' => 'name', 'data' => rawurlencode($this->fields["name"]));
Ajax::updateItemJsCode("viewname{$rand}", $CFG_GLPI["root_doc"] . "/ajax/inputtext.php", $params);
echo "}";
echo "</script>\n";
echo "<div id='name{$rand}' class='tracking left' onClick='showName{$rand}()'>\n";
if (empty($this->fields["name"])) {
_e('Without title');
} else {
echo $this->fields["name"];
}
echo "</div>\n";
echo "<div id='viewname{$rand}'>\n";
echo "</div>\n";
if (!$ID) {
echo "<script type='text/javascript' >\n\n showName{$rand}();\n </script>";
}
echo $tt->getEndHiddenFieldValue('name', $this);
} else {
if (empty($this->fields["name"])) {
_e('Without title');
} else {
echo $this->fields["name"];
}
}
echo "</td>";
echo "</tr>";
echo "<tr class='tab_bg_1'>";
echo "<th width='{$colsize1}%'>" . $tt->getBeginHiddenFieldText('content');
printf(__('%1$s%2$s'), __('Description'), $tt->getMandatoryMark('content'));
echo $tt->getEndHiddenFieldText('content') . "</th>";
echo "<td width='" . (100 - $colsize1) . "%' colspan='3'>";
if (!$ID || $canupdate_descr) {
// Admin =oui on autorise la modification de la description
echo $tt->getBeginHiddenFieldValue('content');
$rand = mt_rand();
echo "<script type='text/javascript' >\n";
echo "function showDesc{$rand}() {\n";
echo "Ext.get('desc{$rand}').setDisplayed('none');";
$params = array('rows' => 6, 'cols' => 90, 'name' => 'content', 'data' => rawurlencode($this->fields["content"]));
Ajax::updateItemJsCode("viewdesc{$rand}", $CFG_GLPI["root_doc"] . "/ajax/textarea.php", $params);
echo "}";
echo "</script>\n";
echo "<div id='desc{$rand}' class='tracking' onClick='showDesc{$rand}()'>\n";
if (!empty($this->fields["content"])) {
echo nl2br($this->fields["content"]);
} else {
_e('Empty description');
}
echo "</div>\n";
echo "<div id='viewdesc{$rand}'></div>\n";
if (!$ID) {
echo "<script type='text/javascript' >\n\n showDesc{$rand}();\n </script>";
}
echo $tt->getEndHiddenFieldValue('content', $this);
} else {
echo nl2br($this->fields["content"]);
}
echo "</td>";
echo "</tr>";
echo "<tr class='tab_bg_1'>";
// Permit to add doc when creating a ticket
if (!$ID) {
echo "<th width='{$colsize1}%'>" . sprintf(__('File (%s)'), Document::getMaxUploadSize());
echo "<img src='" . $CFG_GLPI["root_doc"] . "/pics/aide.png' class='pointer' alt=\"" . __s('Help') . "\" onclick=\"window.open('" . $CFG_GLPI["root_doc"] . "/front/documenttype.list.php','Help','scrollbars=1,resizable=1,width=1000," . "height=800')\">";
echo " ";
self::showDocumentAddButton();
echo "</th>";
echo "<td width='{$colsize2}%'>";
echo "<div id='uploadfiles'><input type='file' name='filename[]' size='20'></div></td>";
} else {
echo "<th colspan='2'>";
$docnb = Document_Item::countForItem($this);
echo "<a href=\"" . $this->getLinkURL() . "&forcetab=Document_Item\$1\">";
//TRANS: %d is the document number
echo sprintf(_n('%d associated document', '%d associated documents', $docnb), $docnb);
echo "</a></th>";
}
if ($view_linked_tickets) {
echo "<th width='{$colsize3}%'>" . _n('Linked ticket', 'Linked tickets', 2);
$rand_linked_ticket = mt_rand();
if ($canupdate) {
echo " ";
echo "<img onClick=\"Ext.get('linkedticket{$rand_linked_ticket}').setDisplayed('block')\"\n title=\"" . __s('Add') . "\" alt=\"" . __s('Add') . "\"\n class='pointer' src='" . $CFG_GLPI["root_doc"] . "/pics/add_dropdown.png'>";
}
echo '</th>';
echo "<td width='{$colsize4}%'>";
if ($canupdate) {
echo "<div style='display:none' id='linkedticket{$rand_linked_ticket}'>";
Ticket_Ticket::dropdownLinks('_link[link]', isset($values["_link"]) ? $values["_link"]['link'] : '');
printf(__('%1$s: %2$s'), __('Ticket'), __('ID'));
echo "<input type='hidden' name='_link[tickets_id_1]' value='{$ID}'>\n";
echo "<input type='text' name='_link[tickets_id_2]'\n value='" . (isset($values["_link"]) ? $values["_link"]['tickets_id_2'] : '') . "'\n size='10'>\n";
echo " ";
echo "</div>";
if (isset($values["_link"]) && !empty($values["_link"]['tickets_id_2'])) {
echo "<script language='javascript'>Ext.get('linkedticket{$rand_linked_ticket}').\n setDisplayed('block');</script>";
}
}
Ticket_Ticket::displayLinkedTicketsTo($ID);
echo "</td>";
} else {
echo "<td></td>";
}
echo "</tr>";
if ((!$ID || $canupdate || $canupdate_descr || Session::haveRight("assign_ticket", "1") || Session::haveRight("steal_ticket", "1")) && !$options['template_preview']) {
echo "<tr class='tab_bg_1'>";
if ($ID) {
if (Session::haveRight('delete_ticket', 1)) {
echo "<td class='tab_bg_2 center' colspan='2'>";
if ($this->fields["is_deleted"] == 1) {
echo "<input type='submit' class='submit' name='restore' value='" . _sx('button', 'Restore') . "'></td>";
} else {
echo "<input type='submit' class='submit' name='update' value='" . _sx('button', 'Save') . "'></td>";
}
echo "<td class='tab_bg_2 center' colspan='2'>";
if ($this->fields["is_deleted"] == 1) {
echo "<input type='submit' class='submit' name='purge' value='" . _sx('button', 'Delete permanently') . "' " . Html::addConfirmationOnAction(__('Confirm the final deletion?')) . ">";
} else {
echo "<input type='submit' class='submit' name='delete' value='" . _sx('button', 'Put in dustbin') . "'></td>";
}
} else {
echo "<td class='tab_bg_2 center' colspan='4'>";
echo "<input type='submit' class='submit' name='update' value='" . _sx('button', 'Save') . "'>";
}
echo "<input type='hidden' name='_read_date_mod' value='" . $this->getField('date_mod') . "'>";
} else {
echo "<td class='tab_bg_2 center' colspan='4'>";
echo "<input type='submit' name='add' value=\"" . _sx('button', 'Add') . "\" class='submit'>";
if ($tt->isField('id') && $tt->fields['id'] > 0) {
echo "<input type='hidden' name='_tickettemplates_id' value='" . $tt->fields['id'] . "'>";
echo "<input type='hidden' name='_predefined_fields'\n value=\"" . Toolbox::prepareArrayForInput($predefined_fields) . "\">";
}
}
}
echo "</table>";
echo "<input type='hidden' name='id' value='{$ID}'>";
echo "</div>";
if (!$options['template_preview']) {
Html::closeForm();
$this->addDivForTabs();
}
return true;
}
/**
* @since version 0.90
*
* @param $item
* @param $withtemplate (default '')
* @param $options array
*
* @return boolean
**/
static function showAddFormForItem(CommonDBTM $item, $withtemplate = '', $options = array())
{
global $DB, $CFG_GLPI;
//default options
$params['rand'] = mt_rand();
if (is_array($options) && count($options)) {
foreach ($options as $key => $val) {
$params[$key] = $val;
}
}
if (!$item->can($item->fields['id'], READ)) {
return false;
}
if (empty($withtemplate)) {
$withtemplate = 0;
}
// find documents already associated to the item
$doc_item = new self();
$used_found = $doc_item->find("`items_id` = '" . $item->getID() . "'\n AND `itemtype` = '" . $item->getType() . "'");
$used = array_keys($used_found);
$used = array_combine($used, $used);
if ($item->canAddItem('Document') && $withtemplate < 2) {
// Restrict entity for knowbase
$entities = "";
$entity = $_SESSION["glpiactive_entity"];
if ($item->isEntityAssign()) {
/// Case of personal items : entity = -1 : create on active entity (Reminder case))
if ($item->getEntityID() >= 0) {
$entity = $item->getEntityID();
}
if ($item->isRecursive()) {
$entities = getSonsOf('glpi_entities', $entity);
} else {
$entities = $entity;
}
}
$limit = getEntitiesRestrictRequest(" AND ", "glpi_documents", '', $entities, true);
$q = "SELECT COUNT(*)\n FROM `glpi_documents`\n WHERE `is_deleted` = '0'\n {$limit}";
$result = $DB->query($q);
$nb = $DB->result($result, 0, 0);
if ($item->getType() == 'Document') {
$used[$item->getID()] = $item->getID();
}
echo "<div class='firstbloc'>";
echo "<form name='documentitem_form" . $params['rand'] . "' id='documentitem_form" . $params['rand'] . "' method='post' action='" . Toolbox::getItemTypeFormURL('Document') . "' enctype=\"multipart/form-data\">";
echo "<table class='tab_cadre_fixe'>";
echo "<tr class='tab_bg_2'><th colspan='5'>" . __('Add a document') . "</th></tr>";
echo "<tr class='tab_bg_1'>";
echo "<td class='center'>";
_e('Heading');
echo "</td><td width='20%'>";
DocumentCategory::dropdown(array('entity' => $entities));
echo "</td>";
echo "<td class='right'>";
echo "<input type='hidden' name='entities_id' value='{$entity}'>";
echo "<input type='hidden' name='is_recursive' value='" . $item->isRecursive() . "'>";
echo "<input type='hidden' name='itemtype' value='" . $item->getType() . "'>";
echo "<input type='hidden' name='items_id' value='" . $item->getID() . "'>";
if ($item->getType() == 'Ticket') {
echo "<input type='hidden' name='tickets_id' value='" . $item->getID() . "'>";
}
echo Html::file(array('multiple' => true));
echo "</td><td class='left'>(" . Document::getMaxUploadSize() . ") </td>";
echo "<td class='center' width='20%'>";
echo "<input type='submit' name='add' value=\"" . _sx('button', 'Add a new file') . "\"\n class='submit'>";
echo "</td></tr>";
echo "</table>";
Html::closeForm();
if (Document::canView() && $nb > count($used)) {
echo "<form name='document_form" . $params['rand'] . "' id='document_form" . $params['rand'] . "' method='post' action='" . Toolbox::getItemTypeFormURL(__CLASS__) . "'>";
echo "<table class='tab_cadre_fixe'>";
echo "<tr class='tab_bg_1'>";
echo "<td colspan='4' class='center'>";
echo "<input type='hidden' name='itemtype' value='" . $item->getType() . "'>";
echo "<input type='hidden' name='items_id' value='" . $item->getID() . "'>";
if ($item->getType() == 'Ticket') {
echo "<input type='hidden' name='tickets_id' value='" . $item->getID() . "'>";
echo "<input type='hidden' name='documentcategories_id' value='" . $CFG_GLPI["documentcategories_id_forticket"] . "'>";
}
Document::dropdown(array('entity' => $entities, 'used' => $used));
echo "</td><td class='center' width='20%'>";
echo "<input type='submit' name='add' value=\"" . _sx('button', 'Associate an existing document') . "\" class='submit'>";
echo "</td>";
echo "</tr>";
echo "</table>";
Html::closeForm();
}
echo "</div>";
}
}
/**
* Print the helpdesk
*
* @param $ID int : ID of the user who want to display the Helpdesk
* @param $from_helpdesk int : is display from the helpdesk.php ?
*
* @return nothing (print the helpdesk)
**/
function printHelpDesk($ID, $from_helpdesk)
{
global $DB, $CFG_GLPI, $LANG;
if (!haveRight("create_ticket", "1")) {
return false;
}
if (haveRight('validate_ticket', 1)) {
$opt = array();
$opt['reset'] = 'reset';
$opt['field'][0] = 55;
// validation status
$opt['searchtype'][0] = 'equals';
$opt['contains'][0] = 'waiting';
$opt['link'][0] = 'AND';
$opt['field'][1] = 59;
// validation aprobator
$opt['searchtype'][1] = 'equals';
$opt['contains'][1] = getLoginUserID();
$opt['link'][1] = 'AND';
$url_validate = $CFG_GLPI["root_doc"] . "/front/ticket.php?" . append_params($opt, '&');
if (TicketValidation::getNumberTicketsToValidate(getLoginUserID()) > 0) {
echo "<a href='{$url_validate}' title=\"" . $LANG['validation'][15] . "\"\n alt=\"" . $LANG['validation'][15] . "\">" . $LANG['validation'][33] . "</a><br><br>";
}
}
$query = "SELECT `email`, `realname`, `firstname`, `name`\n FROM `glpi_users`\n WHERE `id` = '{$ID}'";
$result = $DB->query($query);
$email = $DB->result($result, 0, "email");
// Get saved data from a back system
$use_email_notification = 1;
if ($email == "") {
$use_email_notification = 0;
}
$itemtype = 0;
$items_id = "";
$content = "";
$title = "";
$ticketcategories_id = 0;
$urgency = 3;
$type = 0;
if (isset($_SESSION["helpdeskSaved"]['_users_id_requester_notif']) && isset($_SESSION["helpdeskSaved"]['_users_id_requester_notif']['use_notification'])) {
$use_email_notification = stripslashes($_SESSION["helpdeskSaved"]['_users_id_requester_notif']['use_notification']);
}
if (isset($_SESSION["helpdeskSaved"]["email"])) {
$email = stripslashes($_SESSION["helpdeskSaved"]["user_email"]);
}
if (isset($_SESSION["helpdeskSaved"]["itemtype"])) {
$itemtype = stripslashes($_SESSION["helpdeskSaved"]["itemtype"]);
}
if (isset($_SESSION["helpdeskSaved"]["items_id"])) {
$items_id = stripslashes($_SESSION["helpdeskSaved"]["items_id"]);
}
if (isset($_SESSION["helpdeskSaved"]["content"])) {
$content = cleanPostForTextArea($_SESSION["helpdeskSaved"]["content"]);
}
if (isset($_SESSION["helpdeskSaved"]["name"])) {
$title = stripslashes($_SESSION["helpdeskSaved"]["name"]);
}
if (isset($_SESSION["helpdeskSaved"]["ticketcategories_id"])) {
$ticketcategories_id = stripslashes($_SESSION["helpdeskSaved"]["ticketcategories_id"]);
}
if (isset($_SESSION["helpdeskSaved"]["type"])) {
$type = stripslashes($_SESSION["helpdeskSaved"]["type"]);
}
if (isset($_SESSION["helpdeskSaved"]["urgency"])) {
$urgency = stripslashes($_SESSION["helpdeskSaved"]["urgency"]);
}
unset($_SESSION["helpdeskSaved"]);
echo "<form method='post' name='helpdeskform' action='" . $CFG_GLPI["root_doc"] . "/front/tracking.injector.php' enctype='multipart/form-data'>";
echo "<input type='hidden' name='_from_helpdesk' value='{$from_helpdesk}'>";
echo "<input type='hidden' name='requesttypes_id' value='" . RequestType::getDefault('helpdesk') . "'>";
if ($CFG_GLPI['urgency_mask'] == 1 << 3) {
// Dont show dropdown if only 1 value enabled
echo "<input type='hidden' name='urgency' value='3'>";
}
echo "<input type='hidden' name='entities_id' value='" . $_SESSION["glpiactive_entity"] . "'>";
echo "<div class='center'><table class='tab_cadre'>";
echo "<tr><th colspan='2'>" . $LANG['job'][11] . " : ";
if (isMultiEntitiesMode()) {
echo " (" . Dropdown::getDropdownName("glpi_entities", $_SESSION["glpiactive_entity"]) . ")";
}
echo "</th></tr>";
if ($CFG_GLPI['urgency_mask'] != 1 << 3) {
echo "<tr class='tab_bg_1'>";
echo "<td>" . $LANG['joblist'][29] . " : </td>";
echo "<td>";
Ticket::dropdownUrgency("urgency", $urgency);
echo "</td></tr>";
}
if (NotificationTargetTicket::isAuthorMailingActivatedForHelpdesk()) {
echo "<tr class='tab_bg_1'>";
echo "<td>" . $LANG['help'][8] . " : </td>";
echo "<td>";
$_REQUEST['value'] = getLoginUserID();
$_REQUEST['field'] = '_users_id_requester_notif';
$_REQUEST['use_notification'] = $use_email_notification;
include GLPI_ROOT . "/ajax/uemailUpdate.php";
echo "</td></tr>";
}
if ($_SESSION["glpiactiveprofile"]["helpdesk_hardware"] != 0) {
echo "<tr class='tab_bg_1'>";
echo "<td>" . $LANG['help'][24] . " : </td>";
echo "<td>";
Ticket::dropdownMyDevices(getLoginUserID(), $_SESSION["glpiactive_entity"]);
Ticket::dropdownAllDevices("itemtype", $itemtype, $items_id, 0, $_SESSION["glpiactive_entity"]);
echo "</td></tr>";
}
echo "<tr class='tab_bg_1'>";
echo "<td>" . $LANG['common'][17] . " : </td><td>";
Ticket::dropdownType('type', $type);
echo "</td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<td>" . $LANG['common'][36] . " : </td><td>";
Dropdown::show('TicketCategory', array('value' => $ticketcategories_id, 'condition' => '`is_helpdeskvisible`=1'));
echo "</td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<td>" . $LANG['common'][57] . " : </td>";
echo "<td><input type='text' maxlength='250' size='50' name='name' value='{$title}'></td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<td colspan='2'><textarea name='content' cols='78' rows='14'>{$content}</textarea>";
echo "</td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<td>" . $LANG['document'][2] . " (" . Document::getMaxUploadSize() . ") : ";
echo "<img src='" . $CFG_GLPI["root_doc"] . "/pics/aide.png' class='pointer' alt='" . $LANG['central'][7] . "' onclick=\"window.open('" . $CFG_GLPI["root_doc"] . "/front/documenttype.list.php','Help','scrollbars=1,resizable=1,width=1000,height=800')\">";
echo "</td>";
echo "<td><input type='file' name='filename' value='' size='25'></td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<td colspan='2' class='center'>";
echo "<input type='submit' value=\"" . $LANG['help'][14] . "\" class='submit'>";
echo "</td></tr>";
echo "</table></div></form>";
}
/**
* Show documents associated to an item
*
* @since version 0.84
*
* @param $item CommonDBTM object for which associated documents must be displayed
* @param $withtemplate (default '')
**/
static function showForItem(CommonDBTM $item, $withtemplate = '')
{
global $DB, $CFG_GLPI;
$ID = $item->getField('id');
if ($item->isNewID($ID)) {
return false;
}
if ($item->getType() != 'Ticket' && $item->getType() != 'KnowbaseItem' && !Session::haveRight('document', 'r')) {
return false;
}
if (!$item->can($item->fields['id'], 'r')) {
return false;
}
if (empty($withtemplate)) {
$withtemplate = 0;
}
$linkparam = '';
if (get_class($item) == 'Ticket') {
$linkparam = "&tickets_id=" . $item->fields['id'];
}
$canedit = $item->canadditem('Document');
$rand = mt_rand();
$is_recursive = $item->isRecursive();
$query = "SELECT `glpi_documents_items`.`id` AS assocID,\n `glpi_entities`.`id` AS entity,\n `glpi_documents`.`name` AS assocName,\n `glpi_documents`.*\n FROM `glpi_documents_items`\n LEFT JOIN `glpi_documents`\n ON (`glpi_documents_items`.`documents_id`=`glpi_documents`.`id`)\n LEFT JOIN `glpi_entities` ON (`glpi_documents`.`entities_id`=`glpi_entities`.`id`)\n WHERE `glpi_documents_items`.`items_id` = '{$ID}'\n AND `glpi_documents_items`.`itemtype` = '" . $item->getType() . "' ";
if (Session::getLoginUserID()) {
$query .= getEntitiesRestrictRequest(" AND", "glpi_documents", '', '', true);
} else {
// Anonymous access from FAQ
$query .= " AND `glpi_documents`.`entities_id`= '0' ";
}
// Document : search links in both order using union
if ($item->getType() == 'Document') {
$query .= "UNION\n SELECT `glpi_documents_items`.`id` AS assocID,\n `glpi_entities`.`id` AS entity,\n `glpi_documents`.`name` AS assocName,\n `glpi_documents`.*\n FROM `glpi_documents_items`\n LEFT JOIN `glpi_documents`\n ON (`glpi_documents_items`.`items_id`=`glpi_documents`.`id`)\n LEFT JOIN `glpi_entities`\n ON (`glpi_documents`.`entities_id`=`glpi_entities`.`id`)\n WHERE `glpi_documents_items`.`documents_id` = '{$ID}'\n AND `glpi_documents_items`.`itemtype` = '" . $item->getType() . "' ";
if (Session::getLoginUserID()) {
$query .= getEntitiesRestrictRequest(" AND", "glpi_documents", '', '', true);
} else {
// Anonymous access from FAQ
$query .= " AND `glpi_documents`.`entities_id`='0' ";
}
}
$query .= " ORDER BY `assocName`";
$result = $DB->query($query);
$number = $DB->numrows($result);
$i = 0;
$documents = array();
$used = array();
if ($numrows = $DB->numrows($result)) {
while ($data = $DB->fetch_assoc($result)) {
$documents[$data['assocID']] = $data;
$used[$data['id']] = $data['id'];
}
}
if ($canedit && $withtemplate < 2) {
// Restrict entity for knowbase
$entities = "";
$entity = $_SESSION["glpiactive_entity"];
if ($item->isEntityAssign()) {
/// Case of personal items : entity = -1 : create on active entity (Reminder case))
if ($item->getEntityID() >= 0) {
$entity = $item->getEntityID();
}
if ($item->isRecursive()) {
$entities = getSonsOf('glpi_entities', $entity);
} else {
$entities = $entity;
}
}
$limit = getEntitiesRestrictRequest(" AND ", "glpi_documents", '', $entities, true);
$q = "SELECT COUNT(*)\n FROM `glpi_documents`\n WHERE `is_deleted` = '0'\n {$limit}";
$result = $DB->query($q);
$nb = $DB->result($result, 0, 0);
if ($item->getType() == 'Document') {
$used[$ID] = $ID;
}
echo "<div class='firstbloc'>";
echo "<form name='documentitem_form{$rand}' id='documentitem_form{$rand}' method='post'\n action='" . Toolbox::getItemTypeFormURL('Document') . "' enctype=\"multipart/form-data\">";
echo "<table class='tab_cadre_fixe'>";
echo "<tr class='tab_bg_2'><th colspan='5'>" . __('Add a document') . "</th></tr>";
echo "<tr class='tab_bg_1'>";
echo "<td class='center'>";
_e('Heading');
echo '</td><td>';
DocumentCategory::dropdown(array('entity' => $entities));
echo "</td>";
echo "<td class='right'>";
echo "<input type='hidden' name='entities_id' value='{$entity}'>";
echo "<input type='hidden' name='is_recursive' value='{$is_recursive}'>";
echo "<input type='hidden' name='itemtype' value='" . $item->getType() . "'>";
echo "<input type='hidden' name='items_id' value='{$ID}'>";
if ($item->getType() == 'Ticket') {
echo "<input type='hidden' name='tickets_id' value='{$ID}'>";
}
echo "<input type='file' name='filename' size='25'>";
echo "</td><td class='left'>";
echo "(" . Document::getMaxUploadSize() . ") ";
echo "</td>";
echo "<td class='center' width='20%'>";
echo "<input type='submit' name='add' value=\"" . _sx('button', 'Add a new file') . "\"\n class='submit'>";
echo "</td></tr>";
echo "</table>";
Html::closeForm();
if (Session::haveRight('document', 'r') && $nb > count($used)) {
echo "<form name='document_form{$rand}' id='document_form{$rand}' method='post'\n action='" . Toolbox::getItemTypeFormURL(__CLASS__) . "'>";
echo "<table class='tab_cadre_fixe'>";
echo "<tr class='tab_bg_1'>";
echo "<td colspan='4' class='center'>";
echo "<input type='hidden' name='entities_id' value='{$entity}'>";
echo "<input type='hidden' name='is_recursive' value='{$is_recursive}'>";
echo "<input type='hidden' name='itemtype' value='" . $item->getType() . "'>";
echo "<input type='hidden' name='items_id' value='{$ID}'>";
if ($item->getType() == 'Ticket') {
echo "<input type='hidden' name='tickets_id' value='{$ID}'>";
echo "<input type='hidden' name='documentcategories_id' value='" . $CFG_GLPI["documentcategories_id_forticket"] . "'>";
}
Document::dropdown(array('entity' => $entities, 'used' => $used));
echo "</td><td class='center' width='20%'>";
echo "<input type='submit' name='add' value=\"" . _sx('button', 'Associate an existing document') . "\" class='submit'>";
echo "</td>";
echo "</tr>";
echo "</table>";
Html::closeForm();
}
echo "</div>";
}
echo "<div class='spaced'>";
if ($canedit && $number && $withtemplate < 2) {
Html::openMassiveActionsForm('mass' . __CLASS__ . $rand);
$massiveactionparams = array('num_displayed' => $number);
Html::showMassiveActions(__CLASS__, $massiveactionparams);
}
echo "<table class='tab_cadre_fixe'>";
echo "<tr>";
if ($canedit && $number && $withtemplate < 2) {
echo "<th width='10'>" . Html::getCheckAllAsCheckbox('mass' . __CLASS__ . $rand) . "</th>";
}
echo "<th>" . __('Name') . "</th>";
echo "<th>" . __('Entity') . "</th>";
echo "<th>" . __('File') . "</th>";
echo "<th>" . __('Web link') . "</th>";
echo "<th>" . __('Heading') . "</th>";
echo "<th>" . __('MIME type') . "</th>";
echo "</tr>";
$used = array();
if ($number) {
// Don't use this for document associated to document
// To not loose navigation list for current document
if ($item->getType() != 'Document') {
Session::initNavigateListItems('Document', sprintf(__('%1$s = %2$s'), $item->getTypeName(1), $item->getName()));
}
$document = new Document();
foreach ($documents as $data) {
$docID = $data["id"];
$link = NOT_AVAILABLE;
$downloadlink = NOT_AVAILABLE;
if ($document->getFromDB($docID)) {
$link = $document->getLink();
$downloadlink = $document->getDownloadLink($linkparam);
}
if ($item->getType() != 'Document') {
Session::addToNavigateListItems('Document', $docID);
}
$used[$docID] = $docID;
$assocID = $data["assocID"];
echo "<tr class='tab_bg_1" . ($data["is_deleted"] ? "_2" : "") . "'>";
if ($canedit && $withtemplate < 2) {
echo "<td width='10'>";
Html::showMassiveActionCheckBox(__CLASS__, $data["assocID"]);
echo "</td>";
}
echo "<td class='center'>{$link}</td>";
echo "<td class='center'>" . Dropdown::getDropdownName("glpi_entities", $data['entity']);
echo "</td>";
echo "<td class='center'>{$downloadlink}</td>";
echo "<td class='center'>";
if (!empty($data["link"])) {
echo "<a target=_blank href='" . formatOutputWebLink($data["link"]) . "'>" . $data["link"];
echo "</a>";
} else {
echo " ";
}
echo "</td>";
echo "<td class='center'>" . Dropdown::getDropdownName("glpi_documentcategories", $data["documentcategories_id"]);
echo "</td>";
echo "<td class='center'>" . $data["mime"] . "</td>";
echo "</tr>";
$i++;
}
}
echo "</table>";
if ($canedit && $number && $withtemplate < 2) {
$massiveactionparams['ontop'] = false;
Html::showMassiveActions(__CLASS__, $massiveactionparams);
Html::closeForm();
}
echo "</div>";
}
static function showForTicket(Ticket $item)
{
if (!self::canView()) {
return false;
}
$canedit = $item->canUpdate() && self::canUpdate();
echo "<form name='form' method='post' action='" . Toolbox::getItemTypeFormURL(__CLASS__) . "'>";
echo "<div align='center'><table class='tab_cadre_fixe'>";
echo "<tr><th colspan='2'>" . __('Close ticket informations', 'moreticket') . "</th></tr>";
// Writer
echo "<tr class='tab_bg_1'>";
echo "<td>";
echo __('Writer');
echo "</td>";
echo "<td>";
echo getUserName(Session::getLoginUserID());
echo "<input name='requesters_id' type='hidden' value='" . Session::getLoginUserID() . "'>";
echo "</td>";
echo "</tr>";
// Date
echo "<tr class='tab_bg_1'>";
echo "<td>";
echo "</td>";
echo "<td>";
Html::showDateTimeField("date", array('value' => date('Y-m-d H:i:s')));
echo "</td>";
echo "</tr>";
// Comments
echo "<tr class='tab_bg_1'>";
echo "<td>";
echo __('Comments');
echo "</td>";
echo "<td>";
echo "<textarea cols='80' rows='8' name='comment'></textarea>";
echo "</td>";
echo "</tr>";
// Documents
echo "<tr class='tab_bg_1'>";
echo "<td colspan='2' style='padding:10px 20px 0px 20px'>";
echo Html::file();
echo "(" . Document::getMaxUploadSize() . ") ";
echo "</td>";
echo "</tr>";
if ($canedit) {
echo "<tr>";
echo "<td class='tab_bg_2 center' colspan='6'>";
echo "<input type='submit' name='add' class='submit' value='" . _sx('button', 'Add') . "' >";
echo "<input type='hidden' name='tickets_id' class='submit' value='" . $item->fields['id'] . "' >";
echo "<input type='hidden' name='items_id' class='submit' value='" . $item->fields['id'] . "' >";
echo "<input type='hidden' name='itemtype' class='submit' value='Ticket' >";
echo "</td>";
echo "</tr>";
}
echo "</table></div>";
Html::closeForm();
// List
self::showList($item, $canedit);
}
public static function show($field, $datas)
{
if ($field['required']) {
$required = ' required';
} else {
$required = '';
}
$hide = $field['show_type'] == 'hide' ? ' style="display: none"' : '';
echo '<div class="form-group' . $required . '" id="form-group-field' . $field['id'] . '"' . $hide . '>';
echo '<label>';
echo $field['name'];
if ($field['required']) {
echo ' <span class="red">*</span>';
}
echo '<br /><small>(' . __('File size:', 'formcreator') . ' ' . Document::getMaxUploadSize() . ')</small>';
echo '</label>';
echo '<input type="hidden" class="form-control"
name="formcreator_field_' . $field['id'] . '" value="" />' . PHP_EOL;
echo '<input type="file" class="form-control"
name="formcreator_field_' . $field['id'] . '"
id="formcreator_field_' . $field['id'] . '" />';
echo '<div class="help-block">' . html_entity_decode($field['description']) . '</div>';
switch ($field['show_condition']) {
case 'notequal':
$condition = '!=';
break;
case 'lower':
$condition = '<';
break;
case 'greater':
$condition = '>';
break;
default:
$condition = '==';
break;
}
if ($field['show_type'] == 'hide') {
$conditionnalField = new PluginFormcreatorQuestion();
$conditionnalField->getFromDB($field['show_field']);
switch ($conditionnalField->fields['fieldtype']) {
case 'checkboxes':
echo '<script type="text/javascript">
var inputElements = document.getElementsByName("formcreator_field_' . $field['show_field'] . '[]");
for(var i=0; inputElements[i]; ++i) {
inputElements[i].addEventListener("change", function(){showFormGroup' . $field['id'] . '()});
}
function showFormGroup' . $field['id'] . '() {
var checkedValue = false;
for(var i=0; inputElements[i]; ++i) {
if (inputElements[i].value ' . $condition . ' "' . $field['show_value'] . '" && inputElements[i].checked) {
checkedValue = true;
}
}
if(checkedValue) {
document.getElementById("form-group-field' . $field['id'] . '").style.display = "block";
} else {
document.getElementById("form-group-field' . $field['id'] . '").style.display = "none";
}
}
showFormGroup' . $field['id'] . '();
</script>';
break;
case 'multiselect':
echo '<script type="text/javascript">
var inputElements = document.getElementsByName("formcreator_field_' . $field['show_field'] . '[]")[1];
inputElements.addEventListener("change", function(){showFormGroup' . $field['id'] . '()});
function showFormGroup' . $field['id'] . '() {
var checkedValue = false;
for(var i=0; inputElements[i]; ++i) {
if (inputElements[i].value ' . $condition . ' "' . $field['show_value'] . '" && inputElements[i].selected) {
checkedValue = true;
}
}
if(checkedValue) {
document.getElementById("form-group-field' . $field['id'] . '").style.display = "block";
} else {
document.getElementById("form-group-field' . $field['id'] . '").style.display = "none";
}
}
showFormGroup' . $field['id'] . '();
</script>';
break;
case 'radios':
echo '<script type="text/javascript">
var inputElements = document.getElementsByName("formcreator_field_' . $field['show_field'] . '");
for(var i=0; inputElements[i]; ++i) {
inputElements[i].addEventListener("change", function(){showFormGroup' . $field['id'] . '()});
}
function showFormGroup' . $field['id'] . '() {
var checkedValue = false;
for(var i=0; inputElements[i]; ++i) {
if (inputElements[i].value ' . $condition . ' "' . $field['show_value'] . '" && inputElements[i].checked) {
checkedValue = true;
}
}
if(checkedValue) {
document.getElementById("form-group-field' . $field['id'] . '").style.display = "block";
} else {
document.getElementById("form-group-field' . $field['id'] . '").style.display = "none";
}
}
showFormGroup' . $field['id'] . '();
</script>';
break;
default:
echo '<script type="text/javascript">
document.getElementsByName("formcreator_field_' . $field['show_field'] . '")[0].addEventListener("change", function(){showFormGroup' . $field['id'] . '()});
function showFormGroup' . $field['id'] . '() {
var field_value = document.getElementsByName("formcreator_field_' . $field['show_field'] . '")[0].value;
if(field_value ' . $condition . ' "' . $field['show_value'] . '") {
document.getElementById("form-group-field' . $field['id'] . '").style.display = "block";
} else {
document.getElementById("form-group-field' . $field['id'] . '").style.display = "none";
}
}
showFormGroup' . $field['id'] . '();
</script>';
}
}
echo '</div>' . PHP_EOL;
}
public static function show($ID, $from_helpdesk)
{
global $LANG, $CFG_GLPI, $DB;
//$logged = $_SESSION['glpiID'];
if (!isset($_REQUEST['session'])) {
$IDO = Session::getLoginUserID();
} else {
$IDO = $_REQUEST['session'];
}
$logged = $ID;
/*
echo $logged."logged2 ";
echo Session::getLoginUserID()."session ";
*/
if (isset($_REQUEST['id'])) {
$ID = $_REQUEST['id'];
$_SESSION["glpiID"] = $_REQUEST['id'];
$query = "SELECT `profiles_id` AS id\nFROM `glpi_profiles_users`\nWHERE `users_id` = " . $IDO . "\nORDER BY `glpi_profiles_users`.`profiles_id` DESC";
$result = $DB->query($query);
$cont = $DB->numrows($result);
$profile = $DB->fetch_assoc($result);
} else {
$ID = $_SESSION['glpiID'];
$_SESSION['glpiID'] = $_SESSION['glpiID'];
$query = "SELECT `profiles_id` AS id\nFROM `glpi_profiles_users`\nWHERE `users_id` = " . $IDO . "\nORDER BY `glpi_profiles_users`.`profiles_id` DESC";
$result = $DB->query($query);
$cont = $DB->numrows($result);
$profile = $DB->fetch_assoc($result);
}
/*
echo $ID."id ";
echo $_SESSION['glpiID']."glpiid ";
echo $_SESSION['logged']."logged ";
echo $logged."logged2 ";
*/
if (!Session::haveRight("ticket", CREATE)) {
return false;
}
if (Session::haveRight('validate_ticket', 1)) {
// if (Session::haveRightsOr('ticketvalidation', array(TicketValidation::VALIDATEREQUEST, TicketValidation::VALIDATEINCIDENT))) {
$opt = array();
$opt['reset'] = 'reset';
$opt['field'][0] = 55;
// validation status
$opt['searchtype'][0] = 'equals';
$opt['contains'][0] = 'waiting';
$opt['link'][0] = 'AND';
$opt['field'][1] = 59;
// validation aprobator
$opt['searchtype'][1] = 'equals';
$opt['contains'][1] = Session::getLoginUserID();
//$opt['contains'][1] = $ID;
$opt['link'][1] = 'AND';
$url_validate = $CFG_GLPI["root_doc"] . "/front/ticket.php?" . Toolbox::append_params($opt, '&');
if (TicketValidation::getNumberTicketsToValidate(Session::getLoginUserID()) > 0) {
//if (TicketValidation::getNumberTicketsToValidate( $ID >0) {
echo "<a href='{$url_validate}' title=\"" . $LANG['validation'][15] . "\"\n alt=\"" . $LANG['validation'][15] . "\">" . $LANG['validation'][33] . "</a><br><br>";
}
}
// Stevenes Donato
//email user
$query = "SELECT gu.id, ge.email, gu.`firstname`, gu.`realname`, gu.`name`\n FROM `glpi_users` gu, glpi_useremails ge\n WHERE gu.`id` = '{$ID}'\n\t\t\t\t\t AND ge.users_id = gu.id ";
$result = $DB->query($query);
$email = $DB->result($result, 0, "email");
$user_name = $DB->result($result, 0, "firstname") . " ";
$user_sname = $DB->result($result, 0, "realname");
//categories
$query_cat = "SELECT id, completename\n\t\t\t\t\t\t\tFROM `glpi_itilcategories` \n\t\t\t\t\t\t\tWHERE `is_helpdeskvisible` = 1";
$result_cat = $DB->query($query_cat);
$itilcategories_id = $DB->fetch_assoc($result_cat);
$sql_user = "******";
$result_user = $DB->query($sql_user);
$user = $DB->fetch_assoc($result_user);
// Get saved data from a back system
$use_email_notification = 1;
if ($email == "") {
$use_email_notification = 0;
}
$itemtype = 0;
$items_id = "";
$content = "";
$title = "";
//$itilcategories_id = 0;
$urgency = 3;
if (isset($_SESSION["helpdeskSaved"]["use_email_notification"])) {
$use_email_notification = stripslashes($_SESSION["helpdeskSaved"]["use_email_notification"]);
}
if (isset($_SESSION["helpdeskSaved"]["email"])) {
$email = stripslashes($_SESSION["helpdeskSaved"]["user_email"]);
}
if (isset($_SESSION["helpdeskSaved"]["itemtype"])) {
$itemtype = stripslashes($_SESSION["helpdeskSaved"]["itemtype"]);
}
if (isset($_SESSION["helpdeskSaved"]["items_id"])) {
$items_id = stripslashes($_SESSION["helpdeskSaved"]["items_id"]);
}
if (isset($_SESSION["helpdeskSaved"]["content"])) {
$content = cleanPostForTextArea($_SESSION["helpdeskSaved"]["content"]);
}
if (isset($_SESSION["helpdeskSaved"]["name"])) {
$title = stripslashes($_SESSION["helpdeskSaved"]["name"]);
}
if (isset($_SESSION["helpdeskSaved"]["itilcategories_id"])) {
//$itilcategories_id = stripslashes($_SESSION["helpdeskSaved"]["itilcategories_id"]);
$itilcategories_id = $_SESSION["helpdeskSaved"]["itilcategories_id"];
}
if (isset($_SESSION["helpdeskSaved"]["urgency"])) {
$urgency = stripslashes($_SESSION["helpdeskSaved"]["urgency"]);
}
unset($_SESSION["helpdeskSaved"]);
echo "<form method='post' name=\"helpdeskform\" action=\"" . $CFG_GLPI["root_doc"] . "/plugins/mobile/front/tracking.injector.php?ido=" . $IDO . "\" enctype=\"multipart/form-data\">";
echo "<input type='hidden' name='_from_helpdesk' value='{$from_helpdesk}'>";
if ($CFG_GLPI['urgency_mask'] == 1 << 3) {
// Dont show dropdown if only 1 value enabled
echo "<input type='hidden' name='urgency' value='3'>";
}
echo "<input type='hidden' name='entities_id' value='" . $_SESSION["glpiactive_entity"] . "'>";
echo "<div class='force_left input_right'><table class='tab_cadre'>";
echo "<tr><th colspan='1'>" . $LANG['job'][11] . " : </th></tr>";
echo "<tr><th colspan='1'>";
if (Session::isMultiEntitiesMode()) {
echo " (" . Dropdown::getDropdownName("glpi_entities", $_SESSION["glpiactive_entity"]) . ")";
}
echo "</th></tr>";
//Requerente
if ($cont != "1" && $profile != "1") {
echo "<tr class='tab_bg_1'>";
echo "<td>" . $LANG['job'][4] . " : </td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<td >";
// Dropdown::show('ITILCategories', array('value' => $user,'condition'=>'is_deleted=0'));
//Dropdown::showFromArray("user_id", $user);
echo "\n\n<script>\nfunction getComboA(sel) {\n var id = sel.options[sel.selectedIndex].value; \n //var name = sel.options[sel.selectedIndex].id;\n //document.getElementById('user').innerHTML = id;\n window.location.assign('" . $CFG_GLPI['root_doc'] . "/plugins/mobile/front/helpdesk.php?id='+id+'&session=" . $IDO . "'); \n}\n</script> ";
echo "<select id='sel_user' onchange='getComboA(this)'>";
echo '<option value=" "> -- Selecione -- </option>';
while ($user = $DB->fetch_array($result_user)) {
echo "<option value=" . $user['id'] . " id= \"" . $user['name'] . " " . $user['sname'] . " \">" . $user['name'] . " " . $user['sname'] . "</option>";
}
echo "</select>";
echo "</td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<td>" . $LANG['job'][4] . " : </td></tr>";
echo "<tr class='center tab_bg_1'>";
echo "<td >" . $user_name . $user_sname . "</td></tr>";
echo "<input type='hidden' name='logged' value='" . $logged . "'>";
}
if ($CFG_GLPI['urgency_mask'] != 1 << 3) {
echo "<tr class='tab_bg_1'>";
echo "<td>" . $LANG['joblist'][29] . " : </td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<td>";
//Ticket::dropdownUrgency("urgency",$urgency);
Ticket::dropdownUrgency(array('value' => $values["urgency"]));
echo "</td></tr>";
}
if (NotificationTargetTicket::isAuthorMailingActivatedForHelpdesk()) {
echo "<tr class='tab_bg_1'>";
echo "<td>" . $LANG['help'][8] . " :</td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<td >";
Dropdown::showYesNo('use_email_notification', $use_email_notification);
echo "</td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<td>" . $LANG['plugin_mobile']["email"] . " :</td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<td ><input type='text' id='user_email' name='user_email' value=\"{$email}\" size='40' onchange=\"use_email_notification.value='1'\">";
echo "</td></tr>";
}
if ($_SESSION["glpiactiveprofile"]["helpdesk_hardware"] != 0) {
echo "<tr class='tab_bg_1'>";
echo "<td>" . $LANG['help'][24] . " : </td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<td >";
Item_Ticket::dropdownMyDevices(Session::getLoginUserID(), $_SESSION["glpiactive_entity"]);
//Ticket::dropdownMyDevices($ID,$_SESSION["glpiactive_entity"]);
echo "</td></tr>";
}
//Stevenes Donato
echo "<tr class='tab_bg_1'>";
echo "<td class='force_left'>" . $LANG['common'][36] . " :</td></tr>";
echo "<tr class='tab_bg_1'><td>";
//Dropdown::show('TicketCategory', array('value' => $itilcategories_id,'condition'=>'`is_helpdeskvisible`=1'));
//Dropdown::show('ITILCategory', array('value' => $itilcategories_id,'condition'=>'`is_helpdeskvisible`=1'));
//Dropdown::getDropdownName("glpi_itilcategories", $this->fields["itilcategories_id"]);
//Dropdown::showFromArray("completename", $itilcategories_id);
echo "<script>\n\t\tfunction getCat(sel) {\n\t\t //var x = document.getElementById('sel_cat').value;\n\t\t var cat = sel.options[sel.selectedIndex].value; \n\t\t //document.getElementById('demo').innerHTML = 'Categoria: ' + cat;\n\t\t //document.getElementById('demo').innerHTML = '<input type=\\'text\\' name=\\'itilcategories_id\\' value=\\' +cat+ \\'/>';\n\t\t document.getElementById('categoria').value = cat;\t\t \n\t\t}\n\t\t</script>";
echo "<select id='sel_cat' onchange='getCat(this)'>";
echo '<option value=" "> -- ' . $LANG['dropdown'][35] . '-- </option>';
while ($cat = $DB->fetch_array($result_cat)) {
echo "<option value=" . $cat['id'] . " id= \"" . $cat['completename'] . " \">" . $cat['completename'] . " </option>";
}
echo "</select>" . "\n";
echo "</td></tr>";
echo "<tr><td>";
//echo '<label for="itilcategories_id" id="demo"></label>';
//echo "<span id='demo'></span>";
echo "<input id='categoria' type='hidden' name='itilcategories_id' value='' />";
echo "</td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<td>" . $LANG['common'][57] . " :</td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<td ><input type='text' maxlength='250' size='50' name='name' value=\"{$title}\" required ></td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<td>" . $LANG['joblist'][6] . " :</td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<td colspan='1'><textarea name='content' cols='78' rows='14' required >{$content}</textarea>";
echo "</td></tr>";
echo "<tr class='tab_bg_1'><td>" . $LANG['document'][2] . " (" . Document::getMaxUploadSize() . ") :";
/*
* we hide the picture (aide.png) to prevent the form openning in other window,
* outside the mobile plugin layout.
echo "<img src=\"".$CFG_GLPI["root_doc"]."/pics/aide.png\" class='pointer' alt=\"".
$LANG['central'][7]."\" onclick=\"window.open('".$CFG_GLPI["root_doc"].
"/front/documenttype.list.php','Help','scrollbars=1,resizable=1,width=1000,height=800')\">";
*/
echo "<input type='hidden' name='ido' value='" . $IDO . "'>";
?>
<script>
function getID() {
var ido = document.getElementById('ido').value;
document.getElementById('session').innerHTML = "$_SESSION['logged']="+ido;
//window.location.assign('".$CFG_GLPI['root_doc']."/plugins/mobile/front/helpdesk.php?id='+id+'&session=".$IDO."');
}
</script>
<div id="session" style="display:none;"></div>
<?php
echo "</td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<td><input type='file' class='ui-input-text ui-body-null ui-corner-all ui-shadow-inset ui-body-c' name='filename' value=\"\" size='25'></td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<td colspan='1' class='center'>";
echo "<input type='submit' value=\"" . $LANG['help'][14] . "\" class='submit' >";
echo "</td></tr>";
echo "</table></div>";
//</form>";
Html::closeForm();
}
/**
* Show documents associated to an item
*
* @since version 0.84
*
* @param $item CommonDBTM object for which associated documents must be displayed
* @param $withtemplate (default '')
**/
static function showForItem(CommonDBTM $item, $withtemplate = '')
{
global $DB, $CFG_GLPI;
$ID = $item->getField('id');
if ($item->isNewID($ID)) {
return false;
}
if ($item->getType() != 'Ticket' && $item->getType() != 'KnowbaseItem' && $item->getType() != 'Reminder' && !Document::canView()) {
return false;
}
if (!$item->can($item->fields['id'], READ)) {
return false;
}
$columns = array('name' => __('Name'), 'entity' => __('Entity'), 'filename' => __('File'), 'link' => __('Web link'), 'headings' => __('Heading'), 'mime' => __('MIME type'));
if ($CFG_GLPI['use_rich_text']) {
$columns['tag'] = __('Tag');
}
$columns['assocdate'] = __('Date');
if (empty($withtemplate)) {
$withtemplate = 0;
}
$linkparam = '';
if (get_class($item) == 'Ticket') {
$linkparam = "&tickets_id=" . $item->fields['id'];
}
if (isset($_GET["order"]) && $_GET["order"] == "ASC") {
$order = "ASC";
} else {
$order = "DESC";
}
if (isset($_GET["sort"]) && !empty($_GET["sort"]) && isset($columns[$_GET["sort"]])) {
$sort = "`" . $_GET["sort"] . "`";
} else {
$sort = "`assocdate`";
}
$canedit = $item->canAddItem('Document') && Document::canView();
$rand = mt_rand();
$is_recursive = $item->isRecursive();
$query = "SELECT `glpi_documents_items`.`id` AS assocID,\n `glpi_documents_items`.`date_mod` AS assocdate,\n `glpi_entities`.`id` AS entityID,\n `glpi_entities`.`completename` AS entity,\n `glpi_documentcategories`.`completename` AS headings,\n `glpi_documents`.*\n FROM `glpi_documents_items`\n LEFT JOIN `glpi_documents`\n ON (`glpi_documents_items`.`documents_id`=`glpi_documents`.`id`)\n LEFT JOIN `glpi_entities` ON (`glpi_documents`.`entities_id`=`glpi_entities`.`id`)\n LEFT JOIN `glpi_documentcategories`\n ON (`glpi_documents`.`documentcategories_id`=`glpi_documentcategories`.`id`)\n WHERE `glpi_documents_items`.`items_id` = '{$ID}'\n AND `glpi_documents_items`.`itemtype` = '" . $item->getType() . "' ";
if (Session::getLoginUserID()) {
$query .= getEntitiesRestrictRequest(" AND", "glpi_documents", '', '', true);
} else {
// Anonymous access from FAQ
$query .= " AND `glpi_documents`.`entities_id`= '0' ";
}
// Document : search links in both order using union
if ($item->getType() == 'Document') {
$query .= "UNION\n SELECT `glpi_documents_items`.`id` AS assocID,\n `glpi_documents_items`.`date_mod` AS assocdate,\n `glpi_entities`.`id` AS entityID,\n `glpi_entities`.`completename` AS entity,\n `glpi_documentcategories`.`completename` AS headings,\n `glpi_documents`.*\n FROM `glpi_documents_items`\n LEFT JOIN `glpi_documents`\n ON (`glpi_documents_items`.`items_id`=`glpi_documents`.`id`)\n LEFT JOIN `glpi_entities`\n ON (`glpi_documents`.`entities_id`=`glpi_entities`.`id`)\n LEFT JOIN `glpi_documentcategories`\n ON (`glpi_documents`.`documentcategories_id`=`glpi_documentcategories`.`id`)\n WHERE `glpi_documents_items`.`documents_id` = '{$ID}'\n AND `glpi_documents_items`.`itemtype` = '" . $item->getType() . "' ";
if (Session::getLoginUserID()) {
$query .= getEntitiesRestrictRequest(" AND", "glpi_documents", '', '', true);
} else {
// Anonymous access from FAQ
$query .= " AND `glpi_documents`.`entities_id`='0' ";
}
}
$query .= " ORDER BY {$sort} {$order}";
$result = $DB->query($query);
$number = $DB->numrows($result);
$i = 0;
$documents = array();
$used = array();
if ($numrows = $DB->numrows($result)) {
while ($data = $DB->fetch_assoc($result)) {
$documents[$data['assocID']] = $data;
$used[$data['id']] = $data['id'];
}
}
if ($item->canAddItem('Document') && $withtemplate < 2) {
// Restrict entity for knowbase
$entities = "";
$entity = $_SESSION["glpiactive_entity"];
if ($item->isEntityAssign()) {
/// Case of personal items : entity = -1 : create on active entity (Reminder case))
if ($item->getEntityID() >= 0) {
$entity = $item->getEntityID();
}
if ($item->isRecursive()) {
$entities = getSonsOf('glpi_entities', $entity);
} else {
$entities = $entity;
}
}
$limit = getEntitiesRestrictRequest(" AND ", "glpi_documents", '', $entities, true);
$q = "SELECT COUNT(*)\n FROM `glpi_documents`\n WHERE `is_deleted` = '0'\n {$limit}";
$result = $DB->query($q);
$nb = $DB->result($result, 0, 0);
if ($item->getType() == 'Document') {
$used[$ID] = $ID;
}
echo "<div class='firstbloc'>";
echo "<form name='documentitem_form{$rand}' id='documentitem_form{$rand}' method='post'\n action='" . Toolbox::getItemTypeFormURL('Document') . "' enctype=\"multipart/form-data\">";
echo "<table class='tab_cadre_fixe'>";
echo "<tr class='tab_bg_2'><th colspan='5'>" . __('Add a document') . "</th></tr>";
echo "<tr class='tab_bg_1'>";
echo "<td class='center'>";
_e('Heading');
echo "</td><td width='20%'>";
DocumentCategory::dropdown(array('entity' => $entities));
echo "</td>";
echo "<td class='right'>";
echo "<input type='hidden' name='entities_id' value='{$entity}'>";
echo "<input type='hidden' name='is_recursive' value='{$is_recursive}'>";
echo "<input type='hidden' name='itemtype' value='" . $item->getType() . "'>";
echo "<input type='hidden' name='items_id' value='{$ID}'>";
if ($item->getType() == 'Ticket') {
echo "<input type='hidden' name='tickets_id' value='{$ID}'>";
}
echo Html::file();
echo "</td><td class='left'>";
echo "(" . Document::getMaxUploadSize() . ") ";
echo "</td>";
echo "<td class='center' width='20%'>";
echo "<input type='submit' name='add' value=\"" . _sx('button', 'Add a new file') . "\"\n class='submit'>";
echo "</td></tr>";
echo "</table>";
Html::closeForm();
if (Document::canView() && $nb > count($used)) {
echo "<form name='document_form{$rand}' id='document_form{$rand}' method='post'\n action='" . Toolbox::getItemTypeFormURL(__CLASS__) . "'>";
echo "<table class='tab_cadre_fixe'>";
echo "<tr class='tab_bg_1'>";
echo "<td colspan='4' class='center'>";
echo "<input type='hidden' name='itemtype' value='" . $item->getType() . "'>";
echo "<input type='hidden' name='items_id' value='{$ID}'>";
if ($item->getType() == 'Ticket') {
echo "<input type='hidden' name='tickets_id' value='{$ID}'>";
echo "<input type='hidden' name='documentcategories_id' value='" . $CFG_GLPI["documentcategories_id_forticket"] . "'>";
}
Document::dropdown(array('entity' => $entities, 'used' => $used));
echo "</td><td class='center' width='20%'>";
echo "<input type='submit' name='add' value=\"" . _sx('button', 'Associate an existing document') . "\" class='submit'>";
echo "</td>";
echo "</tr>";
echo "</table>";
Html::closeForm();
}
echo "</div>";
}
echo "<div class='spaced'>";
if ($canedit && $number && $withtemplate < 2) {
Html::openMassiveActionsForm('mass' . __CLASS__ . $rand);
$massiveactionparams = array('num_displayed' => $number, 'container' => 'mass' . __CLASS__ . $rand);
Html::showMassiveActions($massiveactionparams);
}
$sort_img = "<img src=\"" . $CFG_GLPI["root_doc"] . "/pics/" . ($order == "DESC" ? "puce-down.png" : "puce-up.png") . "\" alt='' title=''>";
echo "<table class='tab_cadre_fixehov table-striped table-hover'>";
$header_begin = "<tr>";
$header_top = '';
$header_bottom = '';
$header_end = '';
if ($canedit && $number && $withtemplate < 2) {
$header_top .= "<th width='11'>" . Html::getCheckAllAsCheckbox('mass' . __CLASS__ . $rand);
$header_top .= "</th>";
$header_bottom .= "<th width='11'>" . Html::getCheckAllAsCheckbox('mass' . __CLASS__ . $rand);
$header_bottom .= "</th>";
}
foreach ($columns as $key => $val) {
$header_end .= "<th>" . ($sort == "`{$key}`" ? $sort_img : "") . "<a href='javascript:reloadTab(\"sort={$key}&order=" . ($order == "ASC" ? "DESC" : "ASC") . "&start=0\");'>{$val}</a></th>";
}
$header_end .= "</tr>";
echo $header_begin . $header_top . $header_end;
$used = array();
if ($number) {
// Don't use this for document associated to document
// To not loose navigation list for current document
if ($item->getType() != 'Document') {
Session::initNavigateListItems('Document', sprintf(__('%1$s = %2$s'), $item->getTypeName(1), $item->getName()));
}
$document = new Document();
foreach ($documents as $data) {
$docID = $data["id"];
$link = NOT_AVAILABLE;
$downloadlink = NOT_AVAILABLE;
if ($document->getFromDB($docID)) {
$link = $document->getLink();
$downloadlink = $document->getDownloadLink($linkparam);
}
if ($item->getType() != 'Document') {
Session::addToNavigateListItems('Document', $docID);
}
$used[$docID] = $docID;
$assocID = $data["assocID"];
echo "<tr class='tab_bg_1" . ($data["is_deleted"] ? "_2" : "") . "'>";
if ($canedit && $withtemplate < 2) {
echo "<td width='10'>";
Html::showMassiveActionCheckBox(__CLASS__, $data["assocID"]);
echo "</td>";
}
echo "<td class='center'>{$link}</td>";
echo "<td class='center'>" . $data['entity'] . "</td>";
echo "<td class='center'>{$downloadlink}</td>";
echo "<td class='center'>";
if (!empty($data["link"])) {
echo "<a target=_blank href='" . formatOutputWebLink($data["link"]) . "'>" . $data["link"];
echo "</a>";
} else {
echo " ";
}
echo "</td>";
echo "<td class='center'>" . Dropdown::getDropdownName("glpi_documentcategories", $data["documentcategories_id"]);
echo "</td>";
echo "<td class='center'>" . $data["mime"] . "</td>";
if ($CFG_GLPI['use_rich_text']) {
echo "<td class='center'>";
echo !empty($data["tag"]) ? Document::getImageTag($data["tag"]) : '';
echo "</td>";
}
echo "<td class='center'>" . Html::convDateTime($data["assocdate"]) . "</td>";
echo "</tr>";
$i++;
}
echo $header_begin . $header_bottom . $header_end;
}
echo "</table>";
if ($canedit && $number && $withtemplate < 2) {
$massiveactionparams['ontop'] = false;
Html::showMassiveActions($massiveactionparams);
Html::closeForm();
}
echo "</div>";
}
function wizardFiveForm($ID, $options = array())
{
global $CFG_GLPI;
if ($ID > 0) {
$this->check($ID, 'r');
}
echo "<div align='center'>";
echo "<form action='" . $options['target'] . "' enctype='multipart/form-data' method='post'>";
echo "<table class='plugin_resources_wizard' >";
echo "<tr>";
echo "<td class='plugin_resources_wizard_left_area' valign='top'>";
echo "</td>";
echo "<td class='plugin_resources_wizard_right_area' valign='top'>";
echo "<div class='plugin_resources_wizard_title'><p>";
echo "<img class='plugin_resource_wizard_img' src='" . $CFG_GLPI['root_doc'] . "/plugins/resources/pics/newresource.png' alt='newresource'/> ";
_e('Add the photo of the resource', 'resources');
echo "</p></div>";
echo "<div class='center'>";
if (!$this->canView()) {
return false;
}
echo "<table class='plugin_resources_wizard_table'>";
echo "<tr><td colspan='2' align='left'>";
if (isset($this->fields["picture"])) {
$path = GLPI_PLUGIN_DOC_DIR . "/resources/" . $this->fields["picture"];
if (file_exists($path)) {
echo "<object data='" . $CFG_GLPI['root_doc'] . "/plugins/resources/front/picture.send.php?file=" . $this->fields["picture"] . "'>\n <param name='src' value='" . $CFG_GLPI['root_doc'] . "/plugins/resources/front/picture.send.php?file=" . $this->fields["picture"] . "'>\n </object> ";
} else {
echo "<img src='" . $CFG_GLPI['root_doc'] . "/plugins/resources/pics/nobody.png'>";
}
} else {
echo "<img src='" . $CFG_GLPI['root_doc'] . "/plugins/resources/pics/nobody.png'>";
}
echo "</td><td colspan='2' align='left'>" . __('Photo format : JPG', 'resources') . "<br>";
echo "<input type='file' name='picture' value=\"" . $this->fields["picture"] . "\" size='25'> ";
echo "(" . Document::getMaxUploadSize() . ") ";
echo "</td></tr>";
echo "<tr><td colspan='2'> ";
echo "</td><td colspan='2'>";
echo "<input type='submit' name='upload_five_step' value='" . _sx('button', 'Add') . "' class='submit' />";
echo "<input type='hidden' name='plugin_resources_resources_id' value='" . $this->fields["id"] . "'/>";
echo "</td></tr>";
echo "</table>";
echo "</div></td>";
echo "</tr>";
echo "<input type='hidden' name='plugin_resources_resources_id' value=\"" . $ID . "\">";
if ($this->canCreate() && !empty($ID)) {
echo "<tr><td class='plugin_resources_wizard_button' colspan='2'>";
echo "<div class='next'>";
echo "<input type='submit' name='five_step' value='" . _sx('button', 'Next >', 'resources') . "' class='submit' />";
echo "<input type='hidden' name='plugin_resources_resources_id' value='" . $this->fields["id"] . "'/>";
echo "</div>";
echo "</td></tr>";
}
echo "</table>";
Html::closeForm();
echo "</div>";
}
static function showSubFormDocument_Item($ID, $params)
{
global $DB, $CFG_GLPI;
$item = new Ticket();
$item->getFromDB($ID);
if (empty($withtemplate)) {
$withtemplate = 0;
}
$linkparam = '';
if (get_class($item) == 'Ticket') {
$linkparam = "&tickets_id=" . $item->fields['id'];
}
$canedit = $item->canAddItem('Document') && Document::canView();
$rand = mt_rand();
$is_recursive = $item->isRecursive();
$order = "DESC";
$sort = "`assocdate`";
$query = "SELECT `glpi_documents_items`.`id` AS assocID,\n `glpi_documents_items`.`date_mod` AS assocdate,\n `glpi_entities`.`id` AS entityID,\n `glpi_entities`.`completename` AS entity,\n `glpi_documentcategories`.`completename` AS headings,\n `glpi_documents`.*\n FROM `glpi_documents_items`\n LEFT JOIN `glpi_documents`\n ON (`glpi_documents_items`.`documents_id`=`glpi_documents`.`id`)\n LEFT JOIN `glpi_entities` ON (`glpi_documents`.`entities_id`=`glpi_entities`.`id`)\n LEFT JOIN `glpi_documentcategories`\n ON (`glpi_documents`.`documentcategories_id`=`glpi_documentcategories`.`id`)\n WHERE `glpi_documents_items`.`items_id` = '{$ID}'\n AND `glpi_documents_items`.`itemtype` = '" . $item->getType() . "' ";
if (Session::getLoginUserID()) {
$query .= getEntitiesRestrictRequest(" AND", "glpi_documents", '', '', true);
} else {
// Anonymous access from FAQ
$query .= " AND `glpi_documents`.`entities_id`= '0' ";
}
// Document : search links in both order using union
if ($item->getType() == 'Document') {
$query .= "UNION\n SELECT `glpi_documents_items`.`id` AS assocID,\n `glpi_documents_items`.`date_mod` AS assocdate,\n `glpi_entities`.`id` AS entityID,\n `glpi_entities`.`completename` AS entity,\n `glpi_documentcategories`.`completename` AS headings,\n `glpi_documents`.*\n FROM `glpi_documents_items`\n LEFT JOIN `glpi_documents`\n ON (`glpi_documents_items`.`items_id`=`glpi_documents`.`id`)\n LEFT JOIN `glpi_entities`\n ON (`glpi_documents`.`entities_id`=`glpi_entities`.`id`)\n LEFT JOIN `glpi_documentcategories`\n ON (`glpi_documents`.`documentcategories_id`=`glpi_documentcategories`.`id`)\n WHERE `glpi_documents_items`.`documents_id` = '{$ID}'\n AND `glpi_documents_items`.`itemtype` = '" . $item->getType() . "' ";
if (Session::getLoginUserID()) {
$query .= getEntitiesRestrictRequest(" AND", "glpi_documents", '', '', true);
} else {
// Anonymous access from FAQ
$query .= " AND `glpi_documents`.`entities_id`='0' ";
}
}
$query .= " ORDER BY {$sort} {$order} ";
$result = $DB->query($query);
$number = $DB->numrows($result);
$i = 0;
$documents = array();
$used = array();
if ($numrows = $DB->numrows($result)) {
while ($data = $DB->fetch_assoc($result)) {
$documents[$data['assocID']] = $data;
$used[$data['id']] = $data['id'];
}
}
if ($item->canAddItem('Document') && $withtemplate < 2) {
// Restrict entity for knowbase
$entities = "";
$entity = $_SESSION["glpiactive_entity"];
if ($item->isEntityAssign()) {
/// Case of personal items : entity = -1 : create on active entity (Reminder case))
if ($item->getEntityID() >= 0) {
$entity = $item->getEntityID();
}
if ($item->isRecursive()) {
$entities = getSonsOf('glpi_entities', $entity);
} else {
$entities = $entity;
}
}
$limit = getEntitiesRestrictRequest(" AND ", "glpi_documents", '', $entities, true);
$q = "SELECT COUNT(*)\n FROM `glpi_documents`\n WHERE `is_deleted` = '0'\n {$limit}";
$result = $DB->query($q);
$nb = $DB->result($result, 0, 0);
if ($item->getType() == 'Document') {
$used[$ID] = $ID;
}
if (!isset($params['no_form']) || $params['no_form'] == false) {
echo "<div class='firstbloc'>";
echo "<form name='documentitem_form{$rand}' id='documentitem_form{$rand}' method='post'\n action='" . Toolbox::getItemTypeFormURL('Document') . "' enctype=\"multipart/form-data\">";
echo "<table class='tab_cadre_fixe'>";
echo "<tr class='tab_bg_2'><th colspan='5'>" . __('Add a document') . "</th></tr>";
}
echo "<tr class='tab_bg_1'>";
if (!isset($params['no_form']) || $params['no_form'] == false) {
echo "<td class='center'>";
_e('Heading');
echo "</td><td>";
DocumentCategory::dropdown(array('entity' => $entities));
echo "</td>";
echo "<td class='right'>";
} else {
echo "<td class='center'>" . __('Add a document') . "</td>";
echo "<td style='padding-left:50px'>";
}
echo "<input type='hidden' name='entities_id' value='{$entity}'>";
echo "<input type='hidden' name='is_recursive' value='{$is_recursive}'>";
echo "<input type='hidden' name='itemtype' value='" . $item->getType() . "'>";
echo "<input type='hidden' name='items_id' value='{$ID}'>";
if ($item->getType() == 'Ticket') {
echo "<input type='hidden' name='tickets_id' value='{$ID}'>";
}
echo Html::file();
echo "</td><td class='left'>";
echo "(" . Document::getMaxUploadSize() . ") ";
echo "</td>";
if (!isset($params['no_form']) || $params['no_form'] == false) {
echo "<td class='center' width='20%'>";
echo "<input type='submit' name='add' value=\"" . _sx('button', 'Add a new file') . "\"\n class='submit'></td>";
}
echo "</tr>";
if (!isset($params['no_form']) || $params['no_form'] == false) {
echo "</table>";
Html::closeForm();
}
if (Session::haveRight('document', READ) && $nb > count($used) && (!isset($params['no_form']) || $params['no_form'] == false)) {
echo "<form name='document_form{$rand}' id='document_form{$rand}' method='post'\n action='" . Toolbox::getItemTypeFormURL('Document') . "'>";
echo "<table class='tab_cadre_fixe'>";
echo "<tr class='tab_bg_1'>";
echo "<td colspan='4' class='center'>";
echo "<input type='hidden' name='itemtype' value='" . $item->getType() . "'>";
echo "<input type='hidden' name='items_id' value='{$ID}'>";
if ($item->getType() == 'Ticket') {
echo "<input type='hidden' name='tickets_id' value='{$ID}'>";
echo "<input type='hidden' name='documentcategories_id' value='" . $CFG_GLPI["documentcategories_id_forticket"] . "'>";
}
Document::dropdown(array('entity' => $entities, 'used' => $used));
echo "</td>";
echo "<td class='center' width='20%'>";
echo "<input type='submit' name='add' value=\"" . _sx('button', 'Associate an existing document') . "\" class='submit'>";
echo "</td>";
echo "</tr>";
echo "</table>";
Html::closeForm();
}
echo "</div>";
}
}
