$domain = str_replace("www.", "", $domain['host']);
$tickets_users_username = findTicketUser($emailInfo['FromEmail'], $gw_id);
if ($tickets_users_username) {
$log .= " Created/Found User '{$tickets_users_username}'\n";
}
$tickets_thread = findTicketThread(&$emailInfo, $tickets_users_username);
if ($tickets_thread['tickets_id']) {
$log .= " Found Thread '" . $tickets_thread['tickets_reference'] . "'\n";
$send_auto_response = 1;
} else {
$log .= " No Thread Found.\n";
}
$content = $imap->get_message($emailId);
$message = new DecodeMessage();
$message->InitMessage($content);
$emailInfo = array_merge($message->ResultInfo(), $emailInfo);
if ($emailInfo['type'] == 'text/html') {
$asciiText = new Html2Text($emailInfo['body'], 70);
// 900 columns maximum
$emailInfo['body'] = $asciiText->convert();
}
$new_ticket = createNewTicket(&$emailInfo, $tickets_users_username, $tickets_thread, $account['category']);
if ($new_ticket['tickets_id']) {
$log .= " Created New Ticket '{$new_ticket}' on thread '" . $new_ticket['tickets_reference'] . "'\n";
}
if (!$new_ticket['tickets_reference']) {
dieLog("Invalid Reference ID", "Invalid Reference ID");
}
if ($send_auto_response) {
$data = array();
$data['ticket_id'] = $new_ticket['tickets_reference'];
