/**
* Method used to add a new issue using the normal report form.
*
* @return integer The new issue ID
*/
public static function createFromPost()
{
$keys = array('add_primary_contact', 'attached_emails', 'category', 'contact', 'contact_email', 'contact_extra_emails', 'contact_person_fname', 'contact_person_lname', 'contact_phone', 'contact_timezone', 'contract', 'customer', 'custom_fields', 'description', 'estimated_dev_time', 'group', 'notify_customer', 'notify_senders', 'priority', 'private', 'release', 'severity', 'summary', 'users', 'product', 'product_version', 'expected_resolution_date', 'associated_issues');
$data = array();
foreach ($keys as $key) {
if (isset($_POST[$key])) {
$data[$key] = $_POST[$key];
}
}
$prj_id = Auth::getCurrentProject();
$current_usr_id = Auth::getUserID();
$usr_id = $current_usr_id;
// if we are creating an issue for a customer, put the
// main customer contact as the reporter for it
if (CRM::hasCustomerIntegration($prj_id)) {
$crm = CRM::getInstance($prj_id);
$contact_usr_id = User::getUserIDByContactID($data['contact']);
if (empty($contact_usr_id)) {
$contact_usr_id = $usr_id;
}
$data['reporter'] = $contact_usr_id;
} else {
$data['reporter'] = $usr_id;
}
$data['msg_id'] = Mail_Helper::generateMessageID();
$issue_id = self::insertIssue($prj_id, $data);
if ($issue_id == -1) {
return -1;
}
$has_RR = false;
$info = User::getNameEmail($usr_id);
// log the creation of the issue
History::add($issue_id, $current_usr_id, 'issue_opened', 'Issue opened by {user}', array('user' => User::getFullName($current_usr_id)));
$clone_iss_id = isset($_POST['clone_iss_id']) ? (int) $_POST['clone_iss_id'] : null;
if ($clone_iss_id && Access::canCloneIssue($clone_iss_id, $current_usr_id)) {
History::add($issue_id, $current_usr_id, 'issue_cloned_from', 'Issue cloned from #{issue_id}', array('issue_id' => $clone_iss_id));
History::add($clone_iss_id, $current_usr_id, 'issue_cloned_to', 'Issue cloned to #{issue_id}', array('issue_id' => $issue_id));
self::addAssociation($issue_id, $clone_iss_id, $usr_id, true);
}
$emails = array();
if (CRM::hasCustomerIntegration($prj_id)) {
$customer = $crm->getCustomer($data['customer']);
$contract = $crm->getContract($data['contract']);
if (!empty($data['contact_extra_emails']) && count($data['contact_extra_emails']) > 0) {
$emails = $data['contact_extra_emails'];
}
// add the primary contact to the notification list
if (isset($data['add_primary_contact']) && $data['add_primary_contact'] == 'yes') {
$contact_email = User::getEmailByContactID($data['contact']);
if (!empty($contact_email)) {
$emails[] = $contact_email;
}
}
// if there are any technical account managers associated with this customer, add these users to the notification list
$managers = $customer->getEventumAccountManagers();
foreach ($managers as $manager) {
$emails[] = $manager['usr_email'];
}
}
// add the reporter to the notification list
$emails[] = $info['usr_email'];
$emails = array_unique($emails);
foreach ($emails as $address) {
Notification::subscribeEmail($usr_id, $issue_id, $address, Notification::getDefaultActions($issue_id, $address, 'new_issue'));
}
// only assign the issue to an user if the associated customer has any technical account managers
$users = array();
$has_TAM = false;
if (CRM::hasCustomerIntegration($prj_id) && count($managers) > 0) {
foreach ($managers as $manager) {
if ($manager['cam_type'] == 'intpart') {
continue;
}
$users[] = $manager['cam_usr_id'];
self::addUserAssociation($usr_id, $issue_id, $manager['cam_usr_id'], false);
History::add($issue_id, $usr_id, 'issue_auto_assigned', 'Issue auto-assigned to {assignee} (TAM)', array('assignee' => User::getFullName($manager['cam_usr_id'])));
}
$has_TAM = true;
}
// now add the user/issue association (aka assignments)
if (!empty($data['users']) && count($data['users']) > 0) {
foreach ($data['users'] as $user) {
$actions = Notification::getDefaultActions($issue_id, User::getEmail($user), 'new_issue');
Notification::subscribeUser($usr_id, $issue_id, $user, $actions);
self::addUserAssociation($usr_id, $issue_id, $user);
if ($user != $usr_id) {
$users[] = $user;
}
}
} else {
// only use the round-robin feature if this new issue was not
// already assigned to a customer account manager
if (@count($managers) < 1) {
$assignee = Round_Robin::getNextAssignee($prj_id);
// assign the issue to the round robin person
if (!empty($assignee)) {
$users[] = $assignee;
self::addUserAssociation($usr_id, $issue_id, $assignee, false);
History::add($issue_id, APP_SYSTEM_USER_ID, 'rr_issue_assigned', 'Issue auto-assigned to {assignee} (RR)', array('assignee' => User::getFullName($assignee)));
$has_RR = true;
}
}
}
// set product and version
if (isset($data['product']) && $data['product'] != '-1') {
Product::addIssueProductVersion($issue_id, $data['product'], $data['product_version']);
}
// process any files being uploaded
// from ajax upload, attachment file ids
$iaf_ids = !empty($_POST['iaf_ids']) ? explode(',', $_POST['iaf_ids']) : null;
// if no iaf_ids passed, perhaps it's old style upload
// TODO: verify that the uploaded file(s) owner is same as attachment owner.
if (!$iaf_ids && isset($_FILES['file'])) {
$iaf_ids = Attachment::addFiles($_FILES['file']);
}
if ($iaf_ids) {
Attachment::attachFiles($issue_id, $usr_id, $iaf_ids, false, 'Files uploaded at issue creation time');
}
// need to associate any emails ?
if (!empty($data['attached_emails'])) {
$items = explode(',', $data['attached_emails']);
Support::associate($usr_id, $issue_id, $items);
}
// need to notify any emails being converted into issues ?
if (@count($data['notify_senders']) > 0) {
$recipients = Notification::notifyEmailConvertedIntoIssue($prj_id, $issue_id, $data['notify_senders'], @$data['customer']);
} else {
$recipients = array();
}
// need to process any custom fields ?
if (@count($data['custom_fields']) > 0) {
foreach ($data['custom_fields'] as $fld_id => $value) {
Custom_Field::associateIssue($issue_id, $fld_id, $value);
}
}
// also send a special confirmation email to the customer contact
if (@$data['notify_customer'] == 'yes' && !empty($data['contact'])) {
$contact = $contract->getContact($data['contact']);
// also need to pass the list of sender emails already notified,
// so we can avoid notifying the same person again
$contact_email = User::getEmailByContactID($data['contact']);
if (@(!in_array($contact_email, $recipients))) {
$contact->notifyNewIssue($issue_id);
}
// now check for additional emails in contact_extra_emails
if (@count($data['contact_extra_emails']) > 0) {
$notification_emails = $data['contact_extra_emails'];
foreach ($notification_emails as $notification_email) {
if (@(!in_array($notification_email, $recipients))) {
try {
$notification_contact = $crm->getContactByEmail($notification_email);
$notification_contact->notifyNewIssue($issue_id);
} catch (ContactNotFoundException $e) {
}
}
}
}
}
// handle associated issues
if (isset($data['associated_issues'])) {
$associated_issues = explode(',', $data['associated_issues']);
if ($clone_iss_id) {
$associated_issues[] = $clone_iss_id;
}
self::updateAssociatedIssuesRelations($issue_id, $associated_issues);
}
Workflow::handleNewIssue($prj_id, $issue_id, $has_TAM, $has_RR);
// also notify any users that want to receive emails anytime a new issue is created
Notification::notifyNewIssue($prj_id, $issue_id);
return $issue_id;
}
/**
* Method used to update the values stored in the database.
*
* @access public
* @return integer 1 if the update worked properly, any other value otherwise
*/
function updateValues()
{
global $HTTP_POST_VARS;
$prj_id = Auth::getCurrentProject();
$issue_id = Misc::escapeInteger($HTTP_POST_VARS["issue_id"]);
$old_values = Custom_Field::getValuesByIssue($prj_id, $issue_id);
// get the types for all of the custom fields being submitted
$stmt = "SELECT\n fld_id,\n fld_type\n FROM\n " . APP_DEFAULT_DB . "." . APP_TABLE_PREFIX . "custom_field\n WHERE\n fld_id IN (" . implode(", ", Misc::escapeInteger(@array_keys($HTTP_POST_VARS['custom_fields']))) . ")";
$field_types = $GLOBALS["db_api"]->dbh->getAssoc($stmt);
// get the titles for all of the custom fields being submitted
$stmt = "SELECT\n fld_id,\n fld_title\n FROM\n " . APP_DEFAULT_DB . "." . APP_TABLE_PREFIX . "custom_field\n WHERE\n fld_id IN (" . implode(", ", Misc::escapeInteger(@array_keys($HTTP_POST_VARS['custom_fields']))) . ")";
$field_titles = $GLOBALS["db_api"]->dbh->getAssoc($stmt);
$updated_fields = array();
foreach ($HTTP_POST_VARS["custom_fields"] as $fld_id => $value) {
$fld_id = Misc::escapeInteger($fld_id);
// security check
$sql = "SELECT\n fld_min_role\n FROM\n " . APP_DEFAULT_DB . "." . APP_TABLE_PREFIX . "custom_field\n WHERE\n fld_id = {$fld_id}";
$min_role = $GLOBALS["db_api"]->dbh->getOne($sql);
if ($min_role > Auth::getCurrentRole()) {
continue;
}
$option_types = array('multiple', 'combo');
if (!in_array($field_types[$fld_id], $option_types)) {
// check if this is a date field
if ($field_types[$fld_id] == 'date') {
$value = $value['Year'] . "-" . $value['Month'] . "-" . $value['Day'];
if ($value == '--') {
$value = '';
}
}
// first check if there is actually a record for this field for the issue
$stmt = "SELECT\n icf_id,\n icf_value\n FROM\n " . APP_DEFAULT_DB . "." . APP_TABLE_PREFIX . "issue_custom_field\n WHERE\n icf_iss_id=" . $issue_id . " AND\n icf_fld_id={$fld_id}";
$res = $GLOBALS["db_api"]->dbh->getRow($stmt, DB_FETCHMODE_ASSOC);
if (PEAR::isError($res)) {
Error_Handler::logError(array($res->getMessage(), $res->getDebugInfo()), __FILE__, __LINE__);
return -1;
}
$icf_id = $res['icf_id'];
$icf_value = $res['icf_value'];
if ($icf_value == $value) {
continue;
}
if (empty($icf_id)) {
// record doesn't exist, insert new record
$stmt = "INSERT IGNORE INTO\n " . APP_DEFAULT_DB . "." . APP_TABLE_PREFIX . "issue_custom_field\n (\n icf_iss_id,\n icf_fld_id,\n icf_value\n ) VALUES (\n " . $issue_id . ",\n {$fld_id},\n '" . Misc::escapeString($value) . "'\n )";
$res = $GLOBALS["db_api"]->dbh->query($stmt);
if (PEAR::isError($res)) {
Error_Handler::logError(array($res->getMessage(), $res->getDebugInfo()), __FILE__, __LINE__);
return -1;
}
} else {
// record exists, update it
$stmt = "UPDATE\n " . APP_DEFAULT_DB . "." . APP_TABLE_PREFIX . "issue_custom_field\n SET\n icf_value='" . Misc::escapeString($value) . "'\n WHERE\n icf_id={$icf_id}";
$res = $GLOBALS["db_api"]->dbh->query($stmt);
if (PEAR::isError($res)) {
Error_Handler::logError(array($res->getMessage(), $res->getDebugInfo()), __FILE__, __LINE__);
return -1;
}
}
if ($field_types[$fld_id] == 'textarea') {
$updated_fields[$field_titles[$fld_id]] = '';
} else {
$updated_fields[$field_titles[$fld_id]] = History::formatChanges($icf_value, $value);
}
} else {
$old_value = Custom_Field::getDisplayValue($HTTP_POST_VARS['issue_id'], $fld_id, true);
if (!is_array($old_value)) {
$old_value = array($old_value);
}
if (!is_array($value)) {
$value = array($value);
}
if (count(array_diff($old_value, $value)) > 0 || count(array_diff($value, $old_value)) > 0) {
$old_display_value = Custom_Field::getDisplayValue($HTTP_POST_VARS['issue_id'], $fld_id);
// need to remove all associated options from issue_custom_field and then
// add the selected options coming from the form
Custom_Field::removeIssueAssociation($fld_id, $HTTP_POST_VARS["issue_id"]);
if (@count($value) > 0) {
Custom_Field::associateIssue($HTTP_POST_VARS["issue_id"], $fld_id, $value);
}
$new_display_value = Custom_Field::getDisplayValue($HTTP_POST_VARS['issue_id'], $fld_id);
$updated_fields[$field_titles[$fld_id]] = History::formatChanges($old_display_value, $new_display_value);
}
}
}
Workflow::handleCustomFieldsUpdated($prj_id, $issue_id, $old_values, Custom_Field::getValuesByIssue($prj_id, $issue_id));
Issue::markAsUpdated($HTTP_POST_VARS["issue_id"]);
// need to save a history entry for this
if (count($updated_fields) > 0) {
// log the changes
$changes = '';
$i = 0;
foreach ($updated_fields as $key => $value) {
if ($i > 0) {
$changes .= "; ";
}
if (!empty($value)) {
$changes .= "{$key}: {$value}";
} else {
$changes .= "{$key}";
}
$i++;
}
History::add($HTTP_POST_VARS["issue_id"], Auth::getUserID(), History::getTypeID('custom_field_updated'), "Custom field updated ({$changes}) by " . User::getFullName(Auth::getUserID()));
}
return 1;
}
/**
* Called when a new message is recieved.
*
* @param integer $prj_id The projectID
* @param integer $issue_id The ID of the issue.
* @param object $message An object containing the new email
* @param array $row The array of data that was inserted into the database.
* @param boolean $closing If we are closing the issue.
*/
function handleNewEmail($prj_id, $issue_id, $message, $row = false, $closing = false)
{
$subject = $row['subject'];
$body = $row['body'];
preg_match('/(H|C)[A-Z0-9]{12,14}/', $subject, $header_matches);
preg_match_all('/(H|C)[A-Z0-9]{12,14}/', $body, $body_matches);
if ($header_matches[0]) {
$refs[] = $header_matches[0];
}
foreach ($body_matches[0] as $body_match) {
if ($body_match) {
$refs[] = $body_match;
}
}
$refs = @array_unique($refs);
$stmt = "Select reference_number,ss_subscription_id from " . ETEL_TRANS_SUBS_TABLE_NOSUB . "\n\t\tWHERE\n\t\t\treference_number in ('" . @implode("','", $refs) . "')";
$res = $GLOBALS["db_api"]->dbh->getRow($stmt);
if (PEAR::isError($res)) {
Error_Handler::logError(array($res->getMessage(), $res->getDebugInfo()), __FILE__, __LINE__);
} else {
if ($res[0]) {
Custom_Field::associateIssue($issue_id, 1, $res[0]);
}
if ($res[1]) {
Custom_Field::associateIssue($issue_id, 4, $res[1]);
}
}
$res = Authorized_Replier::manualInsert($issue_id, $row['from']);
Issue::updateControlStatus($issue_id);
}
/**
* Method used to add a new issue using the normal report form.
*
* @access public
* @return integer The new issue ID
*/
function insert()
{
global $HTTP_POST_VARS, $HTTP_POST_FILES, $insert_errors;
$usr_id = Auth::getUserID();
$prj_id = Auth::getCurrentProject();
$initial_status = Project::getInitialStatus($prj_id);
$insert_errors = array();
$missing_fields = array();
if ($HTTP_POST_VARS["category"] == '-1') {
$missing_fields[] = "Category";
}
if ($HTTP_POST_VARS["priority"] == '-1') {
$missing_fields[] = "Priority";
}
if ($HTTP_POST_VARS["estimated_dev_time"] == '') {
$HTTP_POST_VARS["estimated_dev_time"] = 0;
}
// add new issue
$stmt = "INSERT INTO\n " . APP_DEFAULT_DB . "." . APP_TABLE_PREFIX . "issue\n (\n iss_prj_id,\n";
if (!empty($HTTP_POST_VARS["group"])) {
$stmt .= "iss_grp_id,\n";
}
if (!empty($HTTP_POST_VARS["category"])) {
$stmt .= "iss_prc_id,\n";
}
if (!empty($HTTP_POST_VARS["release"])) {
$stmt .= "iss_pre_id,\n";
}
if (!empty($HTTP_POST_VARS["priority"])) {
$stmt .= "iss_pri_id,\n";
}
$stmt .= "iss_usr_id,";
if (!empty($initial_status)) {
$stmt .= "iss_sta_id,";
}
if (Customer::hasCustomerIntegration($prj_id)) {
$stmt .= "\n iss_customer_id,\n iss_customer_contact_id,\n iss_contact_person_lname,\n iss_contact_person_fname,\n iss_contact_email,\n iss_contact_phone,\n iss_contact_timezone,";
}
$stmt .= "\n iss_created_date,\n iss_last_public_action_date,\n iss_last_public_action_type,\n iss_summary,\n iss_description,\n iss_dev_time,\n iss_private,\n iss_root_message_id\n ) VALUES (\n " . $prj_id . ",\n";
if (!empty($HTTP_POST_VARS["group"])) {
$stmt .= Misc::escapeInteger($HTTP_POST_VARS["group"]) . ",\n";
}
if (!empty($HTTP_POST_VARS["category"])) {
$stmt .= Misc::escapeInteger($HTTP_POST_VARS["category"]) . ",\n";
}
if (!empty($HTTP_POST_VARS["release"])) {
$stmt .= Misc::escapeInteger($HTTP_POST_VARS["release"]) . ",\n";
}
if (!empty($HTTP_POST_VARS["priority"])) {
$stmt .= Misc::escapeInteger($HTTP_POST_VARS["priority"]) . ",";
}
// if we are creating an issue for a customer, put the
// main customer contact as the reporter for it
if (Customer::hasCustomerIntegration($prj_id)) {
$contact_usr_id = User::getUserIDByContactID($HTTP_POST_VARS['contact']);
if (empty($contact_usr_id)) {
$contact_usr_id = $usr_id;
}
$stmt .= Misc::escapeInteger($contact_usr_id) . ",";
} else {
$stmt .= $usr_id . ",";
}
if (!empty($initial_status)) {
$stmt .= Misc::escapeInteger($initial_status) . ",";
}
if (Customer::hasCustomerIntegration($prj_id)) {
$stmt .= "\n " . Misc::escapeInteger($HTTP_POST_VARS['customer']) . ",\n " . Misc::escapeInteger($HTTP_POST_VARS['contact']) . ",\n '" . Misc::escapeString($HTTP_POST_VARS["contact_person_lname"]) . "',\n '" . Misc::escapeString($HTTP_POST_VARS["contact_person_fname"]) . "',\n '" . Misc::escapeString($HTTP_POST_VARS["contact_email"]) . "',\n '" . Misc::escapeString($HTTP_POST_VARS["contact_phone"]) . "',\n '" . Misc::escapeString($HTTP_POST_VARS["contact_timezone"]) . "',";
}
$stmt .= "\n '" . Date_API::getCurrentDateGMT() . "',\n '" . Date_API::getCurrentDateGMT() . "',\n 'created',\n '" . Misc::escapeString($HTTP_POST_VARS["summary"]) . "',\n '" . Misc::escapeString($HTTP_POST_VARS["description"]) . "',\n " . Misc::escapeString($HTTP_POST_VARS["estimated_dev_time"]) . ",\n " . Misc::escapeInteger($HTTP_POST_VARS["private"]) . " ,\n '" . Misc::escapeString(Mail_API::generateMessageID()) . "'\n )";
$res = $GLOBALS["db_api"]->dbh->query($stmt);
if (PEAR::isError($res)) {
Error_Handler::logError(array($res->getMessage(), $res->getDebugInfo()), __FILE__, __LINE__);
return -1;
} else {
$new_issue_id = $GLOBALS["db_api"]->get_last_insert_id();
$has_TAM = false;
$has_RR = false;
$info = User::getNameEmail($usr_id);
// log the creation of the issue
History::add($new_issue_id, Auth::getUserID(), History::getTypeID('issue_opened'), 'Issue opened by ' . User::getFullName(Auth::getUserID()));
$emails = array();
if (Customer::hasCustomerIntegration($prj_id)) {
if (@count($HTTP_POST_VARS['contact_extra_emails']) > 0) {
$emails = $HTTP_POST_VARS['contact_extra_emails'];
}
// add the primary contact to the notification list
if ($HTTP_POST_VARS['add_primary_contact'] == 'yes') {
$contact_email = User::getEmailByContactID($HTTP_POST_VARS['contact']);
if (!empty($contact_email)) {
$emails[] = $contact_email;
}
}
// if there are any technical account managers associated with this customer, add these users to the notification list
$managers = Customer::getAccountManagers($prj_id, $HTTP_POST_VARS['customer']);
$manager_usr_ids = array_keys($managers);
$manager_emails = array_values($managers);
$emails = array_merge($emails, $manager_emails);
}
// add the reporter to the notification list
$emails[] = $info['usr_email'];
$emails = array_unique($emails);
// COMPAT: version >= 4.0.1
$actions = Notification::getDefaultActions();
foreach ($emails as $address) {
Notification::subscribeEmail($usr_id, $new_issue_id, $address, $actions);
}
// only assign the issue to an user if the associated customer has any technical account managers
$users = array();
$has_TAM = false;
if (Customer::hasCustomerIntegration($prj_id) && count($manager_usr_ids) > 0) {
foreach ($manager_usr_ids as $manager_usr_id) {
$users[] = $manager_usr_id;
Issue::addUserAssociation($usr_id, $new_issue_id, $manager_usr_id, false);
History::add($new_issue_id, $usr_id, History::getTypeID('issue_auto_assigned'), 'Issue auto-assigned to ' . User::getFullName($manager_usr_id) . ' (TAM)');
}
$has_TAM = true;
}
// now add the user/issue association (aka assignments)
if (@count($HTTP_POST_VARS["users"]) > 0) {
for ($i = 0; $i < count($HTTP_POST_VARS["users"]); $i++) {
Notification::subscribeUser($usr_id, $new_issue_id, $HTTP_POST_VARS["users"][$i], $actions);
Issue::addUserAssociation($usr_id, $new_issue_id, $HTTP_POST_VARS["users"][$i]);
if ($HTTP_POST_VARS["users"][$i] != $usr_id) {
$users[] = $HTTP_POST_VARS["users"][$i];
}
}
} else {
// only use the round-robin feature if this new issue was not
// already assigned to a customer account manager
if (@count($manager_usr_ids) < 1) {
$assignee = Round_Robin::getNextAssignee($prj_id);
// assign the issue to the round robin person
if (!empty($assignee)) {
$users[] = $assignee;
Issue::addUserAssociation($usr_id, $new_issue_id, $assignee, false);
History::add($new_issue_id, APP_SYSTEM_USER_ID, History::getTypeID('rr_issue_assigned'), 'Issue auto-assigned to ' . User::getFullName($assignee) . ' (RR)');
$has_RR = true;
}
}
}
// now process any files being uploaded
$found = 0;
for ($i = 0; $i < count(@$HTTP_POST_FILES["file"]["name"]); $i++) {
if (!@empty($HTTP_POST_FILES["file"]["name"][$i])) {
$found = 1;
break;
}
}
if ($found) {
$files = array();
for ($i = 0; $i < count($HTTP_POST_FILES["file"]["name"]); $i++) {
$filename = @$HTTP_POST_FILES["file"]["name"][$i];
if (empty($filename)) {
continue;
}
$blob = Misc::getFileContents($HTTP_POST_FILES["file"]["tmp_name"][$i]);
if (empty($blob)) {
// error reading a file
$insert_errors["file[{$i}]"] = "There was an error uploading the file '{$filename}'.";
continue;
}
$files[] = array("filename" => $filename, "type" => $HTTP_POST_FILES['file']['type'][$i], "blob" => $blob);
}
if (count($files) > 0) {
$attachment_id = Attachment::add($new_issue_id, $usr_id, 'Files uploaded at issue creation time');
foreach ($files as $file) {
Attachment::addFile($attachment_id, $new_issue_id, $file["filename"], $file["type"], $file["blob"]);
}
}
}
// need to associate any emails ?
if (!empty($HTTP_POST_VARS["attached_emails"])) {
$items = explode(",", $HTTP_POST_VARS["attached_emails"]);
Support::associate($usr_id, $new_issue_id, $items, true);
}
// need to notify any emails being converted into issues ?
if (@count($HTTP_POST_VARS["notify_senders"]) > 0) {
$recipients = Notification::notifyEmailConvertedIntoIssue($prj_id, $new_issue_id, $HTTP_POST_VARS["notify_senders"], $customer_id);
} else {
$recipients = array();
}
// need to process any custom fields ?
if (@count($HTTP_POST_VARS["custom_fields"]) > 0) {
foreach ($HTTP_POST_VARS["custom_fields"] as $fld_id => $value) {
Custom_Field::associateIssue($new_issue_id, $fld_id, $value);
}
}
// also send a special confirmation email to the customer contact
if (@$HTTP_POST_VARS['notify_customer'] == 'yes' && !empty($HTTP_POST_VARS['contact'])) {
// also need to pass the list of sender emails already notified,
// so we can avoid notifying the same person again
$contact_email = User::getEmailByContactID($HTTP_POST_VARS['contact']);
if (@(!in_array($contact_email, $recipients))) {
Customer::notifyCustomerIssue($prj_id, $new_issue_id, $HTTP_POST_VARS['contact']);
}
}
Workflow::handleNewIssue($prj_id, $new_issue_id, $has_TAM, $has_RR);
// also notify any users that want to receive emails anytime a new issue is created
Notification::notifyNewIssue($prj_id, $new_issue_id);
return $new_issue_id;
}
}
