private function _sendForwards($event, $is_inbound)
{
@($ticket_id = $event->params['ticket_id']);
@($send_worker_id = $event->params['worker_id']);
$url_writer = DevblocksPlatform::getUrlService();
$ticket = DAO_Ticket::get($ticket_id);
// (Action) Forward Email To:
// Sanitize and combine all the destination addresses
$context_workers = CerberusContexts::getWorkers(CerberusContexts::CONTEXT_TICKET, $ticket->id);
if (!is_array($context_workers)) {
return;
}
foreach ($context_workers as $next_worker) {
$notify_emails = $next_worker->email;
if (empty($notify_emails)) {
continue;
}
}
// [TODO] This could be more efficient
$messages = DAO_Message::getMessagesByTicket($ticket_id);
$message = end($messages);
// last message
unset($messages);
$headers = $message->getHeaders();
// The whole flipping Swift section needs wrapped to catch exceptions
try {
$settings = DevblocksPlatform::getPluginSettingsService();
$reply_to = $settings->get('cerberusweb.core', CerberusSettings::DEFAULT_REPLY_FROM, CerberusSettingsDefaults::DEFAULT_REPLY_FROM);
// See if we need a group-specific reply-to
if (!empty($ticket->team_id)) {
@($group_from = DAO_GroupSettings::get($ticket->team_id, DAO_GroupSettings::SETTING_REPLY_FROM, ''));
if (!empty($group_from)) {
$reply_to = $group_from;
}
}
$sender = DAO_Address::get($message->address_id);
$sender_email = strtolower($sender->email);
$sender_split = explode('@', $sender_email);
if (!is_array($sender_split) || count($sender_split) != 2) {
return;
}
// If return-path is blank
if (isset($headers['return-path']) && $headers['return-path'] == '<>') {
return;
}
// Ignore bounces
if ($sender_split[0] == "postmaster" || $sender_split[0] == "mailer-daemon") {
return;
}
// Ignore autoresponses autoresponses
if (isset($headers['auto-submitted']) && $headers['auto-submitted'] != 'no') {
return;
}
// Attachments
$attachments = $message->getAttachments();
$mime_attachments = array();
if (is_array($attachments)) {
foreach ($attachments as $attachment) {
if (0 == strcasecmp($attachment->display_name, 'original_message.html')) {
continue;
}
$attachment_path = APP_STORAGE_PATH . '/attachments/';
// [TODO] This is highly redundant in the codebase
if (!file_exists($attachment_path . $attachment->filepath)) {
continue;
}
$attach = Swift_Attachment::fromPath($attachment_path . $attachment->filepath);
if (!empty($attachment->display_name)) {
$attach->setFilename($attachment->display_name);
}
$mime_attachments[] = $attach;
}
}
// Send copies
$mail_service = DevblocksPlatform::getMailService();
$mailer = $mail_service->getMailer(CerberusMail::getMailerDefaults());
$mail = $mail_service->createMessage();
/* @var $mail Swift_Message */
$mail->setTo(array($notify_emails));
$mail->setFrom(array($sender->email));
$mail->setReplyTo($reply_to);
$mail->setReturnPath($reply_to);
$mail->setSubject(sprintf("[RW: %s #%s]: %s", $is_inbound ? 'inbound' : 'outbound', $ticket->mask, $ticket->subject));
$hdrs = $mail->getHeaders();
if (null !== @($msgid = $headers['message-id'])) {
$hdrs->addTextHeader('Message-Id', $msgid);
}
if (null !== @($in_reply_to = $headers['in-reply-to'])) {
$hdrs->addTextHeader('References', $in_reply_to);
$hdrs->addTextHeader('In-Reply-To', $in_reply_to);
}
$hdrs->addTextHeader('X-Mailer', 'Cerberus Helpdesk (Build ' . APP_BUILD . ')');
$hdrs->addTextHeader('Precedence', 'List');
$hdrs->addTextHeader('Auto-Submitted', 'auto-generated');
$mail->setBody($message->getContent());
// Send message attachments with watcher
if (is_array($mime_attachments)) {
foreach ($mime_attachments as $mime_attachment) {
$mail->attach($mime_attachment);
}
}
$result = $mailer->send($mail);
} catch (Exception $e) {
if (!empty($message_id)) {
$fields = array(DAO_MessageNote::MESSAGE_ID => $message_id, DAO_MessageNote::CREATED => time(), DAO_MessageNote::WORKER_ID => 0, DAO_MessageNote::CONTENT => 'Exception thrown while sending watcher email: ' . $e->getMessage(), DAO_MessageNote::TYPE => Model_MessageNote::TYPE_ERROR);
DAO_MessageNote::create($fields);
}
}
}
function doBulkUpdate($filter, $do, $ids = array())
{
@set_time_limit(600);
// [TODO] Temp!
$change_fields = array();
$custom_fields = array();
// Make sure we have actions
if (empty($do)) {
return;
}
// Make sure we have checked items if we want a checked list
if (0 == strcasecmp($filter, "checks") && empty($ids)) {
return;
}
if (is_array($do)) {
foreach ($do as $k => $v) {
switch ($k) {
case 'status':
switch (strtolower($v)) {
case 'open':
$change_fields[DAO_CrmOpportunity::IS_CLOSED] = 0;
$change_fields[DAO_CrmOpportunity::IS_WON] = 0;
$change_fields[DAO_CrmOpportunity::CLOSED_DATE] = 0;
break;
case 'won':
$change_fields[DAO_CrmOpportunity::IS_CLOSED] = 1;
$change_fields[DAO_CrmOpportunity::IS_WON] = 1;
$change_fields[DAO_CrmOpportunity::CLOSED_DATE] = time();
break;
case 'lost':
$change_fields[DAO_CrmOpportunity::IS_CLOSED] = 1;
$change_fields[DAO_CrmOpportunity::IS_WON] = 0;
$change_fields[DAO_CrmOpportunity::CLOSED_DATE] = time();
break;
}
break;
case 'closed_date':
$change_fields[DAO_CrmOpportunity::CLOSED_DATE] = intval($v);
break;
case 'worker_id':
$change_fields[DAO_CrmOpportunity::WORKER_ID] = intval($v);
break;
default:
// Custom fields
if (substr($k, 0, 3) == "cf_") {
$custom_fields[substr($k, 3)] = $v;
}
}
}
}
$pg = 0;
if (empty($ids)) {
do {
list($objects, $null) = DAO_CrmOpportunity::search(array(), $this->params, 100, $pg++, SearchFields_CrmOpportunity::ID, true, false);
$ids = array_merge($ids, array_keys($objects));
} while (!empty($objects));
}
// Broadcast?
if (isset($do['broadcast'])) {
$tpl_builder = DevblocksPlatform::getTemplateBuilder();
$params = $do['broadcast'];
if (!isset($params['worker_id']) || empty($params['worker_id']) || !isset($params['subject']) || empty($params['subject']) || !isset($params['message']) || empty($params['message'])) {
break;
}
$is_queued = isset($params['is_queued']) && $params['is_queued'] ? true : false;
if (is_array($ids)) {
foreach ($ids as $opp_id) {
try {
CerberusContexts::getContext(CerberusContexts::CONTEXT_OPPORTUNITY, $opp_id, $tpl_labels, $tpl_tokens);
$subject = $tpl_builder->build($params['subject'], $tpl_tokens);
$body = $tpl_builder->build($params['message'], $tpl_tokens);
$fields = array(DAO_MailQueue::TYPE => Model_MailQueue::TYPE_COMPOSE, DAO_MailQueue::TICKET_ID => 0, DAO_MailQueue::WORKER_ID => $params['worker_id'], DAO_MailQueue::UPDATED => time(), DAO_MailQueue::HINT_TO => $tpl_tokens['email_address'], DAO_MailQueue::SUBJECT => $subject, DAO_MailQueue::BODY => $body, DAO_MailQueue::PARAMS_JSON => json_encode(array('to' => $tpl_tokens['email_address'], 'group_id' => $params['group_id'])));
if ($is_queued) {
$fields[DAO_MailQueue::IS_QUEUED] = 1;
}
$draft_id = DAO_MailQueue::create($fields);
} catch (Exception $e) {
// [TODO] ...
}
}
}
}
$batch_total = count($ids);
for ($x = 0; $x <= $batch_total; $x += 100) {
$batch_ids = array_slice($ids, $x, 100);
DAO_CrmOpportunity::update($batch_ids, $change_fields);
// Custom Fields
self::_doBulkSetCustomFields(CrmCustomFieldSource_Opportunity::ID, $custom_fields, $batch_ids);
unset($batch_ids);
}
unset($ids);
}
