public function replyAction()
{
$ticket = $this->getDi()->helpdeskTicketTable->load($this->getParam('ticket'));
if (!$this->strategy->canEditTicket($ticket)) {
throw new Am_Exception_AccessDenied(___('Access Denied'));
}
$message = null;
$type = $this->getParam('type', 'message');
if ($message_id = $this->getDi()->app->reveal($this->getParam('message_id'))) {
$message = $this->getDi()->helpdeskMessageTable->load($message_id);
switch ($type) {
case 'message':
if (!$this->strategy->canViewMessage($message)) {
throw new Am_Exception_AccessDenied(___('Access Denied'));
}
break;
case 'comment':
if (!$this->strategy->canEditMessage($message)) {
throw new Am_Exception_AccessDenied(___('Access Denied'));
}
break;
default:
throw new Am_Exception_InputError('Unknown message type : ' . $type);
}
}
/* @var $replyForm Am_Form */
$replyForm = $this->getReplyForm($this->getParam('ticket'), $message, $type);
if ($this->isPost()) {
$replyForm->setDataSources(array($this->getRequest()));
$values = $replyForm->getValue();
$message_id = $this->getParam('message_id', null);
$message_id = $message_id ? $this->getDi()->app->reveal($message_id) : $message_id;
$this->reply($ticket, $message_id, $values);
$this->getRequest()->set('ticket', $ticket->ticket_mask);
return $this->redirectTicket($ticket);
}
$content = (string) $replyForm;
if ($this->isAjax()) {
header('Content-type: text/html; charset=UTF-8');
echo $content;
} else {
$this->view->assign('content', $content);
$this->view->display($this->strategy->getTemplatePath() . '/index.phtml');
}
}
private function getReplyForm($ticket_id, $message = null, $type = 'message')
{
$content = '';
$hiddens = '';
if (!is_null($message) && $type == 'message') {
$content = explode("\n", $message->content);
$content = array_map(create_function('$v', 'return \'>\'.$v;'), $content);
$content = "\n\n" . implode("\n", $content);
} elseif (!is_null($message) && $type == 'comment') {
$content = $message->content;
$hiddens .= sprintf('<input type="hidden" name="message_id" value="%d" />', $message->message_id);
}
$t = new Am_View();
$t->assign('content', $content);
$t->assign('type', $type);
$t->assign('hiddens', $hiddens);
$t->assign('ticket_id', $ticket_id);
return $t->display($this->strategy->getTemplatePath() . '/_reply-form.phtml');
}
