function processPipedTicket($to, $name, $email, $subject, $message, $attachment)
{
global $whmcs;
global $CONFIG;
global $supportticketpipe;
global $pipenonregisteredreplyonly;
$supportticketpipe = true;
$decodestring = $subject . "##||-MESSAGESPLIT-||##" . $message;
$decodestring = pipeDecodeString($decodestring);
$decodestring = explode("##||-MESSAGESPLIT-||##", $decodestring);
$subject = $decodestring[0];
$message = $decodestring[1];
$raw_message = $message;
$result = select_query("tblticketspamfilters", "", "");
while ($data = mysql_fetch_array($result)) {
$id = $data['id'];
$type = $data['type'];
$content = $data['content'];
if ($type == "sender") {
if (strtolower($content) == strtolower($email)) {
$mailstatus = "Blocked Sender";
}
}
if ($type == "subject") {
if (strpos("x" . strtolower($subject), strtolower($content))) {
$mailstatus = "Blocked Subject";
}
}
if ($type == "phrase") {
if (strpos("x" . strtolower($message), strtolower($content))) {
$mailstatus = "Blocked Phrase";
}
}
}
run_hook("TicketPiping", array());
if (!$mailstatus) {
$pos = strpos($subject, "[Ticket ID: ");
if ($pos === false) {
} else {
$tid = substr($subject, $pos + 12);
$tid = substr($tid, 0, strpos($tid, "]"));
$result = select_query("tbltickets", "", array("tid" => $tid));
$data = mysql_fetch_array($result);
$tid = $data['id'];
}
$to = trim($to);
$toemails = explode(",", $to);
$deptid = "";
foreach ($toemails as $toemail) {
if (!$deptid) {
$result = select_query("tblticketdepartments", "", array("email" => trim(strtolower($toemail))));
$data = mysql_fetch_array($result);
$deptid = $data['id'];
$to = $data['email'];
$deptclientsonly = $data['clientsonly'];
$deptpiperepliesonly = $data['piperepliesonly'];
continue;
}
}
if (!$deptid) {
$result = select_query("tblticketdepartments", "", array("hidden" => ""), "order", "ASC", "1");
$data = mysql_fetch_array($result);
$deptid = $data['id'];
$to = $data['email'];
$deptclientsonly = $data['clientsonly'];
$deptpiperepliesonly = $data['piperepliesonly'];
}
if (!$deptid) {
$mailstatus = "Department Not Found";
} else {
if ($to == $email) {
$mailstatus = "Blocked Potential Email Loop";
} else {
$messagebackup = $message;
$result = select_query("tblticketbreaklines", "", "", "id", "ASC");
while ($data = mysql_fetch_array($result)) {
$breakpos = strpos($message, $data['breakline']);
if ($breakpos) {
$message = substr($message, 0, $breakpos);
}
}
if (!$message) {
$message = $messagebackup;
}
$message = trim($message);
$result = select_query("tbladmins", "id", array("email" => $email));
$data = mysql_fetch_array($result);
$adminid = $data['id'];
if ($adminid) {
if ($tid) {
$_SESSION['adminid'] = $adminid;
AddReply($tid, "", "", $message, true, $attachment);
$_SESSION['adminid'] = "";
$mailstatus = "Ticket Reply Imported Successfully";
} else {
$mailstatus = "Ticket ID Not Found";
}
} else {
$result = select_query("tblclients", "id", array("email" => $email));
$data = mysql_fetch_array($result);
$userid = $data['id'];
if (!$userid) {
$result = select_query("tblcontacts", "id,userid", array("email" => $email));
$data = mysql_fetch_array($result);
$userid = $data['userid'];
$contactid = $data['id'];
if ($userid) {
$ccemail = $email;
}
}
if ($deptclientsonly == "on" && !$userid) {
$mailstatus = "Unregistered Email Address";
$result = select_query("tblticketdepartments", "", array("id" => $deptid));
$data = mysql_fetch_array($result);
$noautoresponder = $data['noautoresponder'];
if (!$noautoresponder) {
sendMessage("Bounce Message", "", array($name, $email));
}
} else {
if ($userid == "") {
$from['name'] = $name;
$from['email'] = $email;
}
$filterdate = date("YmdHis", mktime(date("H"), date("i") - 15, date("s"), date("m"), date("d"), date("Y")));
$query = "SELECT count(*) FROM tbltickets WHERE date>'" . $filterdate . "' AND (email='" . mysql_real_escape_string($email) . "'";
if ($userid) {
$query .= " OR userid=" . (int) $userid;
}
$query .= ")";
$result = full_query($query);
$data = mysql_fetch_array($result);
$numtickets = $data[0];
if (10 < $numtickets) {
$mailstatus = "Exceeded Limit of 10 Tickets within 15 Minutes";
} else {
run_hook("TransliterateTicketText", array("subject" => $subject, "message" => $message));
if ($tid) {
AddReply($tid, $userid, $contactid, htmlspecialchars_array($message), "", $attachment, htmlspecialchars_array($from));
$mailstatus = "Ticket Reply Imported Successfully";
} else {
if ($pipenonregisteredreplyonly && !$userid) {
$mailstatus = "Blocked Ticket Opening from Unregistered User";
} else {
if ($deptpiperepliesonly) {
$mailstatus = "Only Replies Allowed by Email";
} else {
openNewTicket(htmlspecialchars_array($userid), htmlspecialchars_array($contactid), htmlspecialchars_array($deptid), htmlspecialchars_array($subject), htmlspecialchars_array($message), "Medium", $attachment, htmlspecialchars_array($from), "", htmlspecialchars_array($ccemail));
$mailstatus = "Ticket Imported Successfully";
}
}
}
}
}
}
}
}
} else {
if ($attachment) {
global $attachments_dir;
$attachment = explode("|", $attachment);
foreach ($attachment as $file) {
deleteFile($attachments_dir, $file);
}
}
}
if ($mailstatus == "") {
$mailstatus = "Ticket Import Failed";
}
$table = "tblticketmaillog";
$array = "";
$array = array("date" => "now()", "to" => $to, "name" => $name, "email" => $email, "subject" => $subject, "message" => $message, "status" => $mailstatus);
insert_query($table, htmlspecialchars_array($array));
}
$smarty->assign("balance", formatCurrency($balance));
$smarty->assign("withdrawn", formatCurrency($withdrawn));
$affpayoutmin = $CONFIG['AffiliatePayout'];
$affpayoutmin = convertCurrency($affpayoutmin, 1, $currency['id']);
if ($affpayoutmin <= $balance) {
$smarty->assign("withdrawlevel", "true");
if ($action == "withdrawrequest") {
$deptid = "";
if ($CONFIG['AffiliateDepartment']) {
$deptid = get_query_val("tblticketdepartments", "id", array("id" => $CONFIG['AffiliateDepartment']));
}
if (!$deptid) {
$deptid = get_query_val("tblticketdepartments", "id", array("hidden" => ""), "order", "ASC");
}
$message = "Affiliate Account Withdrawal Request. Details below:\n\nClient ID: " . $_SESSION['uid'] . ("\nAffiliate ID: " . $id . "\nBalance: " . $balance);
$ticketdetails = openNewTicket($_SESSION['uid'], $_SESSION['cid'], $deptid, "Affiliate Withdrawal Request", $message, "Medium");
redir("withdraw=1");
}
}
if ($whmcs->get_req_var("withdraw")) {
$smarty->assign("withdrawrequestsent", "true");
}
$content .= "\n<p><b>" . $_LANG['affiliatesreferals'] . "</b></p>\n<table align=\"center\" id=\"affiliates\" cellspacing=\"1\">\n<tr><td id=\"affiliatesheading\">" . $_LANG['affiliatessignupdate'] . "</td><td id=\"affiliatesheading\">" . $_LANG['affiliateshostingpackage'] . "</td><td id=\"affiliatesheading\">" . $_LANG['affiliatesamount'] . "</td><td id=\"affiliatesheading\">" . $_LANG['affiliatescommision'] . "</td><td id=\"affiliatesheading\">" . $_LANG['affiliatesstatus'] . "</td></tr>\n";
$numitems = get_query_val("tblaffiliatesaccounts", "COUNT(*)", array("affiliateid" => $affiliateid), "", "", "", "tblhosting ON tblhosting.id=tblaffiliatesaccounts.relid INNER JOIN tblproducts ON tblproducts.id=tblhosting.packageid INNER JOIN tblclients ON tblclients.id=tblhosting.userid");
list($orderby, $sort, $limit) = clientAreaTableInit("affiliates", "regdate", "DESC", $numitems);
$smartyvalues['orderby'] = $orderby;
$smartyvalues['sort'] = strtolower($sort);
if ($orderby == "product") {
$orderby = "tblproducts`.`name";
} else {
if ($orderby == "amount") {
$apiresults = array("result" => "error", "message" => "Service ID Not Found");
return null;
}
$serviceid = "S" . $data['id'];
} else {
$serviceid = substr($serviceid, 1);
$result = select_query("tbldomains", "id", array("id" => $serviceid, "userid" => $clientid));
$data = mysql_fetch_array($result);
if (!$data['id']) {
$apiresults = array("result" => "error", "message" => "Service ID Not Found");
return null;
}
$serviceid = "D" . $data['id'];
}
}
if ($domainid) {
$result = select_query("tbldomains", "id", array("id" => $domainid, "userid" => $clientid));
$data = mysql_fetch_array($result);
if (!$data['id']) {
$apiresults = array("result" => "error", "message" => "Domain ID Not Found");
return null;
}
$serviceid = "D" . $data['id'];
}
$ticketdata = openNewTicket($clientid, $contactid, $deptid, $subject, $message, $priority, "", $from, $serviceid, $cc, $noemail);
if ($customfields) {
$customfields = base64_decode($customfields);
$customfields = unserialize($customfields);
saveCustomFields($ticketdata['ID'], $customfields);
}
$apiresults = array("result" => "success", "id" => $ticketdata['ID'], "tid" => $ticketdata['TID'], "c" => $ticketdata['C']);
$data = mysql_fetch_array($result);
$userid = $data['id'];
if (!$userid) {
$from = array("name" => $name, "email" => $email);
}
$pos = strpos($subject, "[Ticket ID: ");
if ($pos === false) {
$result = select_query("tblticketdepartments", "id", array("email" => $email));
$data = mysql_fetch_array($result);
$deptid = $data['id'];
if (!$deptid) {
$result = select_query("tblticketdepartments", "id", "", "order", "ASC");
$data = mysql_fetch_array($result);
$deptid = $data['id'];
}
openNewTicket($userid, "", $deptid, $subject, $message, "Medium", "", $from);
$status = "Ticket Imported Successfully";
} else {
$tid = substr($subject, $pos + 12, 6);
$result = select_query("tbltickets", "", array("tid" => $tid));
$data = mysql_fetch_array($result);
$tid = $data['id'];
$result = select_query("tbladmins", "id", array("email" => $email));
$data = mysql_fetch_array($result);
$adminid = $data['id'];
if ($adminid) {
$userid = 0;
$from = "";
$admin = getAdminName($adminid);
}
AddReply($tid, $userid, "", $message, $admin, "", $from);
}
if (!$client) {
if (!preg_match('/^([a-zA-Z0-9])+([\\.a-zA-Z0-9+_-])*@([a-zA-Z0-9_-])+(\\.[a-zA-Z0-9_-]+)*\\.([a-zA-Z]{2,6})$/', $email)) {
$errormessage = $aInt->lang("support", "ticketemailvalidationerror");
}
if (!$email) {
$errormessage = $aInt->lang("support", "ticketemailerror");
}
if (!$name) {
$errormessage = $aInt->lang("support", "ticketnameerror");
}
}
if (!$errormessage) {
$attachments = uploadTicketAttachments(true);
$client = (int) str_replace("UserID:", "", $client);
$ticketdata = openNewTicket($client, $contactid, $deptid, $subject, $message, $priority, $attachments, array("name" => $name, "email" => $email), $relatedservice, $ccemail, $sendemail ? false : true, true);
$id = $ticketdata['ID'];
redir("action=viewticket&id=" . $id);
exit;
} else {
$action = "open";
}
} else {
if ($action == "viewticket") {
$access = validateAdminTicketAccess($id);
if ($access == "invalidid") {
$aInt->gracefulExit($aInt->lang("support", "ticketnotfound"));
}
if ($access == "deptblocked") {
$aInt->gracefulExit($aInt->lang("support", "deptnoaccess"));
}
$deptid = $data['id'];
$check_clientsonly = $data['clientsonly'];
if (!$deptid || $check_clientsonly && !$_SESSION['uid']) {
exit;
}
$attachments = uploadTicketAttachments();
$from['name'] = $name;
$from['email'] = $email;
$message .= "\r\n" . "\n----------------------------\nIP Address: " . $remote_ip;
$cc = "";
if ($_SESSION['cid']) {
$result = select_query("tblcontacts", "email", array("id" => $_SESSION['cid'], "userid" => $_SESSION['uid']));
$data = mysql_fetch_array($result);
$cc = $data['email'];
}
$ticketdetails = openNewTicket($_SESSION['uid'], $_SESSION['cid'], $deptid, $subject, $message, $urgency, $attachments, $from, $relatedservice, $cc);
saveCustomFields($ticketdetails['ID'], $customfield);
$_SESSION['tempticketdata'] = $ticketdetails;
redir("step=4");
} else {
if ($step == "4") {
$ticketdetails = $_SESSION['tempticketdata'];
$templatefile = "supportticketsubmit-confirm";
$smarty->assign("tid", $ticketdetails['TID']);
$smarty->assign("c", $ticketdetails['C']);
$smarty->assign("subject", $ticketdetails['Subject']);
}
}
}
}
outputClientArea($templatefile);