/**
* Retrieves keys for all available ticket statuses.
*
* @since 1.0
* @return arr $ticket_status All available ticket statuses
*/
function kbs_get_ticket_status_keys()
{
$statuses = array_keys(kbs_get_ticket_statuses());
asort($statuses);
return array_values($statuses);
}
/**
* Set the ticket status and run any status specific changes necessary.
*
* @since 1.0
* @param str $status The status to set the payment to
* @return bool Returns if the status was successfully updated
*/
public function update_status($status = false)
{
if ($old_status === $status) {
return false;
// Don't permit status changes that aren't changes
}
$do_change = apply_filters('kbs_should_update_ticket_status', true, $this->ID, $status, $old_status);
$updated = false;
if ($do_change) {
do_action('kbs_before_ticket_status_change', $this->ID, $status, $old_status);
$update_fields = array('ID' => $this->ID, 'post_status' => $status, 'edit_date' => current_time('mysql'));
$updated = wp_update_post(apply_filters('kbs_update_ticket_status_fields', $update_fields));
$all_ticket_statuses = kbs_get_ticket_statuses();
$this->status_nicename = array_key_exists($status, $all_ticket_statuses) ? $all_ticket_statuses[$status] : ucfirst($status);
// Process any specific status functions
switch ($status) {
case 'open':
$this->process_open();
break;
case 'hold':
$this->process_on_hold();
break;
case 'closed':
$this->process_closed();
break;
}
do_action('kbs_update_ticket_status', $this->ID, $status, $old_status);
}
return $updated;
}
