} else {
if (strstr($ext1, "ID:")) {
$error = "The ID you provided is invalid, please makre sure you only write/copy the ID.";
} else {
if (preg_match("/\\d+([KIQGA])-[a-z0-9]+/", $ext1, $matches)) {
if (strstr($ext1, "]") || strstr($ext1, "[") || strstr($ext1, ":")) {
$error = "The ID you provided is invalid, please makre sure you only write/copy the ID.";
}
if (strstr($ext1, " ")) {
$error = "The ID you provided is invalid, please makre sure you only write/copy the ID with no trailing spaces.";
}
}
}
}
}
if (isset($ext1) && !is_backup_running()) {
custom_new_ticket_ext1_check($ext1);
}
if (!$isoper && defined("IRC_MODE")) {
/* Don't let users open another ticket if they already have a pending one on the same team but let opers bypass it! */
$query = squery("SELECT id,unick,open_time,rep_g FROM karnaf_tickets WHERE status!=0 AND rep_g='%s' AND ((unick='%s' AND unick!='Guest') OR uemail='%s' OR (opened_by='%s' AND opened_by!='Guest'))", $rep_g, $unick, $uemail, $unick);
if ($result = sql_fetch_array($query)) {
$error = "You already have an open ticket (#" . $result['id'] . ") for " . $rep_g . ".<br>";
$error .= "Please do not open more than one ticket about the same issue.<br>";
$error .= "If you need to send a reply or give more information please view your current ticket stauts and post a reply there.";
}
sql_free_result($query);
}
if (isset($error)) {
echo "Error!<br><br>" . $error;
} else {
else if(preg_match("/\[ID: (DM-\d+)\]/", $description, $matches)) $ext1 = $matches[1];
else if(preg_match("/\[ID:(\d+[QGA]-[a-z0-9]+)\]/", $description, $matches)) $ext1 = $matches[1];
else if(preg_match("/proxyinfo.php\?dnsbl=([a-z\.]+)&ip=/", $description, $matches)) $ext1 = $matches[1];
else if(preg_match("/monitor.php\?dnsbl=([a-z\.]+)&ip=/", $description, $matches)) $ext1 = $matches[1];
if(isset($ext1)) {
/* Some sanity checks to make sure the user give us the correct AKILL ID */
if(preg_match("/OS2\d+-\d+/", $ext1, $matches)) {
$error = "We can't locate the OS2 ID you provided, please provide the other ID you got.";
}
else if(strstr($ext1,"ID:")) $error = "The ID you provided is invalid, please makre sure you only write/copy the ID.";
else if(preg_match("/\d+([KIQGA])-[a-z0-9]+/", $ext1, $matches)) {
if(strstr($ext1,"]") || strstr($ext1,"[") || strstr($ext1,":")) $error = "The ID you provided is invalid, please makre sure you only write/copy the ID.";
if(strstr($ext1," ")) $error = "The ID you provided is invalid, please makre sure you only write/copy the ID with no trailing spaces.";
}
}
if(isset($ext1) && !is_backup_running()) custom_new_ticket_ext1_check($ext1);
if(!$isoper && defined("IRC_MODE")) {
/* Don't let users open another ticket if they already have a pending one on the same team but let opers bypass it! */
$query = squery("SELECT id,unick,open_time,rep_g FROM karnaf_tickets WHERE status!=0 AND rep_g='%s' AND ((unick='%s' AND unick!='Guest') OR uemail='%s' OR (opened_by='%s' AND opened_by!='Guest'))",
$rep_g, $unick, $uemail, $unick);
if($result = sql_fetch_array($query)) {
$error = "You already have an open ticket (#".$result['id'].") for ".$rep_g.".<br>";
$error .= "Please do not open more than one ticket about the same issue.<br>";
$error .= "If you need to send a reply or give more information please view your current ticket stauts and post a reply there.";
}
sql_free_result($query);
}
if(isset($error)) {
echo "Error!<br><br>".$error;
}
else {
