/**
* Get the product object by part number using ROQL
* @param int $partNumber Product part number used in RightNow
* @return object|null Product queried by it's ID
*/
function getProductByPartNumber($partNumber)
{
if ($partNumber === null) {
return null;
}
$queryString = "SELECT S.ServiceProduct.ID, S.PartNumber, S.Name, S.Descriptions.LabelText FROM SalesProduct S WHERE S.PartNumber='{$partNumber}'";
$roqlResultSet = RNCPHP\ROQL::query($queryString)->next();
if ($product = $roqlResultSet->next()) {
return $product;
}
}
public function updateWorkOrder()
{
require_once OFSC_ROOT . 'toalogservice.php';
$log = ToaLogService::GetLog();
try {
//Input validation is required to prevent malicious data being processed and unexpected data being returned.
//Sanitizing the WorkOrderId in order to avoid SQL injection attack.
$wkOrderId = $this->sanitizeWorkOrderId();
$result = null;
if ($wkOrderId != null) {
//Caution: All data that is part of WHERE clause must be sanitized to avoid SQL injection attack.
$result = RNCPHP\ROQL::queryObject("SELECT TOA.Work_Order FROM TOA.Work_Order where TOA.Work_Order.ID = " . $wkOrderId)->next();
} else {
if ($log != null) {
$log->debug("Invalid WorkOrder Id: " . $this->getWorkOrderId());
}
}
if ($result != null && ($workOrder = $result->next()) != null) {
$workOrder->Contact_Phone = $this->getContactPhone();
$workOrder->Contact_Email = $this->getContactEmail();
$workOrder->Contact_Mobile_Phone = $this->getContactMobilePhone();
$workOrder->WO_Time_Slot = $this->getWorkOrderTimeSlot();
$workOrder->WO_Status = $this->getWorkOrderStatus();
$workOrder->End_Time = $this->getEndTime();
$workOrder->Start_End_Time = $this->getStartEndTime();
$workOrder->ETA = $this->getEta();
$workOrder->Delivery_Window_Start = $this->getDeliveryWindowStart();
$workOrder->Delivery_Window_End = $this->getDeliveryWindowEnd();
$workOrder->Resource = $this->getResource();
$workOrder->Travel_Time = $this->getTravelTime();
$workOrder->Field_Service_Note = $this->getFieldServiceNote();
$workOrder->Duration = $this->getDuration();
$updateFailed = false;
if ($this->getWorkOrderDate() != null) {
try {
$workOrderDate = new DateTime($this->getWorkOrderDate());
$workOrder->WO_Date = $workOrderDate->getTimestamp();
} catch (Exception $e) {
$updateFailed = true;
$this->setResponseStatus('failed');
$this->setResponseDescription('Unable to update WorkOrder');
if ($log != null) {
$log->debug("Invalid WorkOrder Date : " . $this->getWorkOrderDate());
}
}
} else {
$updateFailed = true;
$this->setResponseStatus('failed');
$this->setResponseDescription('Unable to update WorkOrder');
if ($log != null) {
$log->debug("WorkOrder Date is empty or null.");
}
}
if ($this->getExternalId() != null) {
$workOrder->External_ID = $this->getExternalId();
} else {
$updateFailed = true;
$this->setResponseStatus('failed');
$this->setResponseDescription('Unable to update WorkOrder');
if ($log != null) {
$log->debug("External Id is null or empty.");
}
}
if (!$updateFailed) {
$workOrder->save();
$this->setResponseStatus('sent');
$this->setResponseDescription('WorkOrder updated');
}
} else {
$this->setResponseStatus('failed');
$this->setResponseDescription('Unable to update WorkOrder');
if ($log != null) {
$log->debug("Unable to update WorkOrder Id: " . $this->getWorkOrderId());
}
}
} catch (RNCPHP\ConnectAPIError $err) {
$this->setResponseStatus('failed');
$this->setResponseDescription('Unable to update WorkOrder');
if ($log != null) {
$log->debug("Unable to update WorkOrder Id: " . $this->getWorkOrderId() . " Error: " . $err->getMessage());
}
}
}
public function create($productID, array $formData, $serialNumber)
{
if (!Framework::isValidID($productID)) {
return $this->getResponseObject(null, null, Config::getMessage(INVALID_ID_SALES_PRODUCT_COLON_LBL));
}
//$resultSet = Connect\ROQL::queryObject(sprintf("SELECT SalesProduct FROM SalesProduct WHERE ID = %d And Disabled != 1 And Attributes.IsServiceProduct = 1 And Attributes.HasSerialNumber != 1 And AdminVisibleInterfaces.ID = curInterface()", $productID))->next();
$resultSet = Connect\ROQL::queryObject(sprintf("SELECT SalesProduct FROM SalesProduct WHERE ID = %d And Disabled != 1 And Attributes.IsServiceProduct = 1 And AdminVisibleInterfaces.ID = curInterface()", $productID))->next();
if (!($salesProduct = $resultSet->next())) {
return $this->getResponseObject(null, null, Config::getMessage(INVALID_ID_SALES_PRODUCT_COLON_LBL));
}
$asset = $this->getBlank()->result;
if ($contact = $this->getContact()) {
$asset->Contact = $contact->ID;
} else {
return $this->getResponseObject(null, null, Config::getMessage(CONTACT_IS_NOT_LOGGED_IN_MSG));
}
if ($asset->Contact->Organization) {
$asset->Organization = $asset->Contact->Organization->ID;
}
$errors = $warnings = array();
foreach ($formData as $name => $field) {
if (!\RightNow\Utils\Text::beginsWith($name, 'Asset')) {
continue;
}
$fieldName = explode('.', $name);
try {
//Get the metadata about the field we're trying to set. In order to do that we have to
//populate some of the sub-objects on the record. We don't want to touch the existing
//record at all, so instead we'll just pass in a dummy instance.
list(, $fieldMetaData) = ConnectUtil::getObjectField($fieldName, $this->getBlank()->result);
} catch (\Exception $e) {
$warnings[] = $e->getMessage();
continue;
}
if (\RightNow\Utils\Validation::validate($field, $name, $fieldMetaData, $errors)) {
$field->value = ConnectUtil::castValue($field->value, $fieldMetaData);
if ($setFieldError = $this->setFieldValue($asset, $name, $field->value)) {
$errors[] = $setFieldError;
}
}
}
if ($productID !== null && ($setFieldError = $this->setFieldValue($asset, "Asset.Product", $productID))) {
$errors[] = $setFieldError;
}
if ($serialNumber !== null && ($setFieldError = $this->setFieldValue($asset, "Asset.SerialNumber", $serialNumber))) {
$errors[] = $setFieldError;
}
if ($errors) {
return $this->getResponseObject(null, null, $errors);
}
try {
$asset = parent::createObject($asset, SRC2_EU_ASSET);
} catch (\Exception $e) {
$asset = $e->getMessage();
}
if (!is_object($asset)) {
return $this->getResponseObject(null, null, $asset);
}
return $this->getResponseObject($asset, 'is_object', null, $warnings);
}