/**
* GetData function of the widget
* @return null
*/
function getData()
{
// get srID
if (!($srID = intval(URL::getParameter('sr_id')))) {
$incidentID = URL::getParameter('i_id');
if (!($incidentID = intval(URL::getParameter('i_id')))) {
echo $this->reportError('Invalid i_id');
return;
}
$incident = RNCPHP\Incident::fetch(intval($incidentID));
if (!is_null($incident)) {
$srID = $incident->CustomFields->Accelerator->ebs_sr_id;
}
}
// render data to javascript
$this->data['js']['sr_id'] = $srID;
$this->data['js']['ext_server_type'] = $this->extServerType;
$this->data['js']['development_mode'] = IS_DEVELOPMENT;
}
/**
* PostIncidentCreateHook for Siebel handles two differenct cases based on if the sr_id is empty
* 1. if sr_id is empty, the hook is for incident created through the 'Ask a New Question' page
* 2. otherwise, the hoos is incident created based on a legacy SR
* @param array &$hookData HookData
*/
function postIncidentCreateHook(array &$hookData)
{
$incidentID = $hookData['data']->ID;
if (!($incident = RNCPHP\Incident::fetch(intval($incidentID)))) {
$this->log->error("Unable to get Incident#{$incidentID}", __METHOD__, array(null, $this->contact));
} else {
$this->log->debug("Incident #{$incidentID} has been created in CP", __METHOD__, array($incident, $this->contact));
}
// check if the incident has been associated with a SR
if ($srID = $incident->CustomFields->Accelerator->siebel_sr_id) {
$this->createIncidentToLinkWithSR($srID, $incident);
} else {
$this->createSRFromCPToLinkWithIncident($incident);
}
}
/**
* Add additional fields which are unable to be added by the standard input widget to the Incident
* @param RNCPHP\Incident $incident RightNow Incident object
*/
private function addAdditionalFieldsToIncident(RNCPHP\Incident $incident)
{
// set the 'ebs_sr_owner_id'
$incident->CustomFields->Accelerator->ebs_sr_owner_id = $this->CI->model('custom/ExtIntegrationConfigVerb')->getEbsDefaultSROwnerID();
$incident->save(RNCPHP\RNObject::SuppressAll);
}
/**
* Compose the Serial Number and Product validation result.
* Operations contains:
* 1. log the validation result
* 2. save the result in the custom attribute 'cp_ebs_product_validation' if needed
* 3. return the result containing isValid, meesage and item object
* @param boolean $isValid Indicate if the validation is correct
* @param string $message Validation result message
* @param array $ebsItem Item of the provided Serial Number
* @param RNCPHP\Incident $incident Related incident object
* @param boolean $ifNeedToSaveInIncident Indicate if the checking result need to be saved in the incident
* @param boolean $isError If the response is an error. for example, "Serial Number not found" is invalid, but not an error
* @return array Validation result contains status, response, and item
*/
private function composeSerialNumberValidationResult($isValid, $message, array $ebsItem = null, RNCPHP\Incident $incident = null, $ifNeedToSaveInIncident = false, $isError = false)
{
if ($isError) {
$this->log->error("Serial Number validation :: {$message}", __METHOD__, array($incident, $this->contact));
} else {
if (!$isError && !$isValid) {
$this->log->notice("Serial Number validation :: {$message}", __METHOD__, array($incident, $this->contact));
} else {
$this->log->debug("Serial Number validation :: {$message}", __METHOD__, array($incident, $this->contact));
}
}
// save the validation result to incident if needed
if ($incident !== null && $ifNeedToSaveInIncident === true) {
$incident->CustomFields->Accelerator->cp_ebs_product_validation = $message;
$incident->save(RNCPHP\RNObject::SuppressAll);
}
$result = (object) array('isValid' => $isValid, 'message' => $message, 'ebsItem' => $ebsItem, 'isError' => $isError);
return $this->getResponseObject($result);
}