/**
* Starts chat process.
*
* @param Request $request Incoming request.
* @return string|\Symfony\Component\HttpFoundation\RedirectResponse Rendered
* page content or a redirect response.
*/
public function startAction(Request $request)
{
$operator = $this->getOperator();
$thread_id = $request->attributes->getInt('thread_id');
// Check if the thread can be loaded.
$thread = Thread::load($thread_id);
if (!$thread || !isset($thread->lastToken)) {
return $this->showErrors(array(getlocal('Wrong thread')));
}
$view_only = $request->query->get('viewonly') == 'true';
$force_take = $request->query->get('force') == 'true';
$try_take_over = !$view_only && $thread->state == Thread::STATE_CHATTING && $operator['operatorid'] != $thread->agentId;
if ($try_take_over) {
if (!is_capable(CAN_TAKEOVER, $operator)) {
return $this->showErrors(array(getlocal('Cannot take over')));
}
if ($force_take == false) {
$link = $this->generateUrl('chat_operator_start', array('thread_id' => $thread_id, 'force' => 'true'));
$page = array('user' => $thread->userName, 'agent' => $thread->agentName, 'link' => $link, 'title' => getlocal('Change operator'));
// Show confirmation page.
return $this->render('confirm', $page);
}
}
if (!$view_only) {
if (!$thread->take($operator)) {
return $this->showErrors(array(getlocal('Cannot take thread')));
}
} elseif (!is_capable(CAN_VIEWTHREADS, $operator)) {
return $this->showErrors(array(getlocal('Cannot view threads')));
}
// Redrect the operator to initialized chat page
$redirect_to = $this->generateUrl('chat_operator', array('thread_id' => intval($thread_id), 'token' => urlencode($thread->lastToken)));
return $this->redirect($redirect_to);
}
/**
* Process submitting of the mail form.
*
* @param Request $request Incoming request.
* @return string Rendered page content.
* @throws NotFoundException If the thread with specified ID and token is
* not found.
*/
public function submitFormAction(Request $request)
{
$errors = array();
$thread_id = $request->attributes->get('thread_id');
$token = $request->attributes->get('token');
// Try to load the thread
$thread = Thread::load($thread_id, $token);
if (!$thread) {
throw new NotFoundException('The thread is not found.');
}
$email = $request->request->get('email');
$group = $thread->groupId ? group_by_id($thread->groupId) : null;
if (!$email) {
$errors[] = no_field('Your email');
} elseif (!MailUtils::isValidAddress($email)) {
$errors[] = wrong_field('Your email');
}
if (count($errors) > 0) {
$request->attributes->set('errors', $errors);
// Render the mail form again
return $this->showFormAction($request);
}
$history = '';
$last_id = -1;
$messages = $thread->getMessages(true, $last_id);
foreach ($messages as $msg) {
$history .= message_to_text($msg);
}
// Load mail templates and substitute placeholders there.
$mail_template = MailTemplate::loadByName('user_history', get_current_locale());
if ($mail_template) {
$this->sendMail(MailUtils::buildMessage($email, MIBEW_MAILBOX, $mail_template->buildSubject(), $mail_template->buildBody(array($thread->userName, $history, Settings::get('title'), Settings::get('hosturl')))));
} else {
trigger_error('Cannot send e-mail because "user_history" mail template cannot be loaded.', E_USER_WARNING);
}
$page = setup_logo($group);
$page['email'] = $email;
return $this->render('mailsent', $page);
}
/**
* Close old invitations.
*
* Triggers {@link \Mibew\EventDispatcher\Events::INVITATION_IGNORE} event.
*/
function invitation_close_old()
{
// Run only one instance of cleaning process.
$lock = new ProcessLock('invitations_close_old');
if ($lock->get()) {
// Freeze the time for the whole cleaning process.
$now = time();
$db = Database::getInstance();
// Remove links between visitors and invitations that will be closed.
$db->query("UPDATE {sitevisitor} v, {thread} t SET " . "v.threadid = NULL " . "WHERE t.istate = :state_invited " . "AND t.invitationstate = :invitation_wait " . "AND (:now - t.dtmcreated) > :lifetime", array(':invitation_wait' => Thread::INVITATION_WAIT, ':state_invited' => Thread::STATE_INVITED, ':lifetime' => Settings::get('invitation_lifetime'), ':now' => $now));
// Get all invitations to close
$threads = $db->query("SELECT * FROM {thread} " . "WHERE istate = :state_invited " . "AND invitationstate = :invitation_wait " . "AND (:now - dtmcreated) > :lifetime", array(':invitation_wait' => Thread::INVITATION_WAIT, ':state_invited' => Thread::STATE_INVITED, ':lifetime' => Settings::get('invitation_lifetime'), ':now' => $now), array('return_rows' => Database::RETURN_ALL_ROWS));
// Close the invitations
foreach ($threads as $thread_info) {
$thread = Thread::createFromDbInfo($thread_info);
$thread->invitationState = Thread::INVITATION_IGNORED;
$thread->state = Thread::STATE_CLOSED;
$thread->closed = $now;
$thread->save();
// Notify the operator about autoclosing
$thread->postMessage(Thread::KIND_FOR_AGENT, getlocal('Visitor ignored invitation and it was closed automatically', null, $thread->locale, true));
$args = array('invitation' => $thread);
EventDispatcher::getInstance()->triggerEvent(Events::INVITATION_IGNORE, $args);
unset($thread);
}
// Release the lock
$lock->release();
}
}
/**
* Process chat in an invitation block.
*
* @param Request $request Incoming request.
* @return string|\Symfony\Component\HttpFoundation\RedirectResponse Rendered
* page content or a redirect response.
*/
public function invitationAction(Request $request)
{
// Check if an user tries to use invitation functionality when it's
// disabled.
if (!Settings::get('enabletracking')) {
return $this->redirect($this->generateUrl('chat_user_start'));
}
// Check if we should force the user to use SSL.
$ssl_redirect = $this->sslRedirect($request);
if ($ssl_redirect !== false) {
return $ssl_redirect;
}
// Check if user invited to chat.
$invitation_state = invitation_state($_SESSION[SESSION_PREFIX . 'visitorid']);
if (!$invitation_state['invited'] || !$invitation_state['threadid']) {
return $this->redirect($this->generateUrl('chat_user_start'));
}
$thread = Thread::load($invitation_state['threadid']);
// Store own thread ids to restrict access for other people
if (!isset($_SESSION[SESSION_PREFIX . 'own_threads'])) {
$_SESSION[SESSION_PREFIX . 'own_threads'] = array();
}
$_SESSION[SESSION_PREFIX . 'own_threads'][] = $thread->id;
// Prepare page
$page = setup_invitation_view($thread);
// Build js application options
$page['invitationOptions'] = $page['invitation'];
// Initialize client side application
$this->getAssetManager()->attachJs('js/compiled/chat_app.js');
$this->getAssetManager()->attachJs(
$this->startJsApplication($request, $page),
AssetManagerInterface::INLINE,
1000
);
// Expand page
return $this->render('chat', $page);
}
/**
* Process submitted leave message form.
*
* Send message to operator email and create special meil thread.
* @param array $args Associative array of arguments. It must contains the
* following keys:
* - 'threadId': for this function this param equals to null;
* - 'token': for this function this param equals to null;
* - 'name': string, user name;
* - 'email': string, user email;
* - 'message': string, user message;
* - 'info': string, some info about user;
* - 'referrer': string, page user came from;
* - 'captcha': string, captcha value;
* - 'groupId': selected group id.
*
* @throws \Mibew\RequestProcessor\ThreadProcessorException Can throw an
* exception if captcha or email is wrong.
*/
protected function apiProcessLeaveMessage($args)
{
// Check captcha
if (Settings::get('enablecaptcha') == '1' && can_show_captcha()) {
$captcha = $args['captcha'];
$original = isset($_SESSION[SESSION_PREFIX . 'mibew_captcha'])
? $_SESSION[SESSION_PREFIX . 'mibew_captcha']
: '';
unset($_SESSION[SESSION_PREFIX . 'mibew_captcha']);
if (empty($original) || empty($captcha) || $captcha != $original) {
throw new ThreadProcessorException(
getlocal('The letters you typed don\'t match the letters that were shown in the picture.'),
ThreadProcessorException::ERROR_WRONG_CAPTCHA
);
}
}
// Get form fields
$email = $args['email'];
$name = $args['name'];
$message = $args['message'];
$info = $args['info'];
$referrer = $args['referrer'];
if (!MailUtils::isValidAddress($email)) {
throw new ThreadProcessorException(
wrong_field("Your email"),
ThreadProcessorException::ERROR_WRONG_EMAIL
);
}
// Verify group id
$group_id = '';
if (Settings::get('enablegroups') == '1') {
if (preg_match("/^\d{1,8}$/", $args['groupId']) != 0) {
$group = group_by_id($args['groupId']);
if ($group) {
$group_id = $args['groupId'];
}
}
}
// Create thread for left message
$remote_host = get_remote_host();
$user_browser = $_SERVER['HTTP_USER_AGENT'];
$visitor = visitor_from_request();
// Get message locale
$message_locale = Settings::get('left_messages_locale');
if (!locale_is_available($message_locale)) {
$message_locale = get_home_locale();
}
// Create thread
$thread = new Thread();
$thread->groupId = $group_id;
$thread->userName = $name;
$thread->remote = $remote_host;
$thread->referer = $referrer;
$thread->locale = get_current_locale();
$thread->userId = $visitor['id'];
$thread->userAgent = $user_browser;
$thread->state = Thread::STATE_LEFT;
$thread->closed = time();
$thread->save();
// Send some messages
if ($referrer) {
$thread->postMessage(
Thread::KIND_FOR_AGENT,
getlocal('Vistor came from page {0}', array($referrer), get_current_locale(), true)
);
}
if ($email) {
$thread->postMessage(
Thread::KIND_FOR_AGENT,
getlocal('E-Mail: {0}', array($email), get_current_locale(), true)
);
}
if ($info) {
$thread->postMessage(
Thread::KIND_FOR_AGENT,
getlocal('Info: {0}', array($info), get_current_locale(), true)
);
}
$thread->postMessage(Thread::KIND_USER, $message, array('name' => $name));
// Get email for message
$inbox_mail = get_group_email($group_id);
if (empty($inbox_mail)) {
$inbox_mail = Settings::get('email');
}
// Send email
if ($inbox_mail) {
// Prepare message to send by email
$mail_template = MailTemplate::loadByName('leave_message', $message_locale);
if (!$mail_template) {
trigger_error(
'Cannot send e-mail because "leave_message" mail template cannot be loaded.',
E_USER_WARNING
);
return;
}
$subject = $mail_template->buildSubject(array($args['name']));
$body = $mail_template->buildBody(array(
$args['name'],
$email,
$message,
($info ? $info . "\n" : ""),
));
// Send
$this->getMailerFactory()->getMailer()->send(
MailUtils::buildMessage($inbox_mail, $email, $subject, $body)
);
}
}
/**
* Start chat thread for user
*
* @param int $group_id Id of group related to thread
* @param array $requested_operator Array of requested operator info
* @param string $visitor_id Id of the visitor
* @param string $visitor_name Name of the visitor
* @param string $referrer Page user came from
* @param string $info User info
*
* @return Thread thread object
*/
function chat_start_for_user($group_id, $requested_operator, $visitor_id, $visitor_name, $referrer, $info)
{
// Get user info
$remote_host = get_remote_host();
$user_browser = $_SERVER['HTTP_USER_AGENT'];
// Check connection limit
if (Thread::connectionLimitReached($remote_host)) {
die("number of connections from your IP is exceeded, try again later");
}
// Check if visitor was invited to chat
$is_invited = false;
if (Settings::get('enabletracking')) {
$invitation_state = invitation_state($_SESSION[SESSION_PREFIX . 'visitorid']);
if ($invitation_state['invited']) {
$is_invited = true;
}
}
// Get info about requested operator
$requested_operator_online = false;
if ($requested_operator) {
$requested_operator_online = is_operator_online($requested_operator['operatorid']);
}
// Get thread object
if ($is_invited) {
// Get thread from invitation
$thread = invitation_accept($_SESSION[SESSION_PREFIX . 'visitorid']);
if (!$thread) {
die("Cannot start thread");
}
} else {
// Create thread
$thread = new Thread();
$thread->state = Thread::STATE_LOADING;
$thread->agentId = 0;
if ($requested_operator && $requested_operator_online) {
$thread->nextAgent = $requested_operator['operatorid'];
}
}
// Update thread fields
$thread->groupId = $group_id;
$thread->userName = $visitor_name;
$thread->remote = $remote_host;
$thread->referer = $referrer;
$thread->locale = get_current_locale();
$thread->userId = $visitor_id;
$thread->userAgent = $user_browser;
$thread->save();
$_SESSION[SESSION_PREFIX . 'threadid'] = $thread->id;
// Store own thread ids to restrict access for other people
if (!isset($_SESSION[SESSION_PREFIX . 'own_threads'])) {
$_SESSION[SESSION_PREFIX . 'own_threads'] = array();
}
$_SESSION[SESSION_PREFIX . 'own_threads'][] = $thread->id;
// Bind thread to the visitor
if (Settings::get('enabletracking')) {
track_visitor_bind_thread($visitor_id, $thread);
}
// Send several messages
if ($is_invited) {
$operator = operator_by_id($thread->agentId);
$operator_name = get_operator_name($operator);
$thread->postMessage(Thread::KIND_FOR_AGENT, getlocal('Visitor accepted invitation from operator {0}', array($operator_name), get_current_locale(), true));
} else {
if ($referrer) {
$thread->postMessage(Thread::KIND_FOR_AGENT, getlocal('Vistor came from page {0}', array($referrer), get_current_locale(), true));
}
if ($requested_operator && !$requested_operator_online) {
$thread->postMessage(Thread::KIND_INFO, getlocal('Thank you for contacting us. We are sorry, but requested operator <strong>{0}</strong> is offline. Another operator will be with you shortly.', array(get_operator_name($requested_operator)), get_current_locale(), true));
} else {
$thread->postMessage(Thread::KIND_INFO, getlocal('Thank you for contacting us. An operator will be with you shortly.', null, get_current_locale(), true));
}
}
// TODO: May be move sending this message somewhere else?
if ($info) {
$thread->postMessage(Thread::KIND_FOR_AGENT, getlocal('Info: {0}', array($info), get_current_locale(), true));
}
// Let plugins know that user is ready to chat.
$dispatcher = EventDispatcher::getInstance();
$event_args = array('thread' => $thread);
$dispatcher->triggerEvent(Events::THREAD_USER_IS_READY, $event_args);
return $thread;
}
/**
* Builds a page with form for add/edit ban.
*
* @param Request $request Incoming request.
* @return string Rendered page content.
* @throws NotFoundException If the ban with specified ID is not found in
* the system.
* @throws BadRequestException If "thread" GET param is specified but has a
* wrong format.
*/
public function showEditFormAction(Request $request)
{
$operator = $this->getOperator();
$page = array('banId' => '', 'saved' => false, 'thread' => '', 'threadid' => '', 'errors' => $request->attributes->get('errors', array()));
if ($request->attributes->has('ban_id')) {
$ban_id = $request->attributes->getInt('ban_id');
// Retrieve ban information from the database
$ban = Ban::load($ban_id);
if (!$ban) {
throw new NotFoundException('The ban is not found.');
}
$page['banId'] = $ban->id;
$page['formaddress'] = $ban->address;
$page['formdays'] = round(($ban->till - time()) / 86400);
$page['formcomment'] = $ban->comment;
} elseif ($request->query->has('thread')) {
// Prepopulate form using thread data
$thread_id = $request->query->has('thread');
if (!preg_match("/^\\d{1,10}\$/", $thread_id)) {
throw new BadRequestException('Wrong value of "thread" argument.');
}
$thread = Thread::load($thread_id);
if ($thread) {
$page['thread'] = htmlspecialchars($thread->userName);
$page['threadid'] = $thread_id;
$page['formaddress'] = $thread->remote;
$page['formdays'] = 15;
}
}
// Override form fields from the request if it is needed
if ($request->isMethod('POST')) {
$page['formaddress'] = $request->request->get('address');
$page['formdays'] = $request->request->get('days');
$page['formcomment'] = $request->request->get('comment');
$page['threadid'] = $request->request->get('threadid');
}
$page['title'] = getlocal('Block address');
$page['formaction'] = $request->getBaseUrl() . $request->getPathInfo();
$page = array_merge($page, prepare_menu($operator, false));
return $this->render('ban', $page);
}
/**
* Returns content of the chat button.
*
* @param Request $request
* @return string Rendered page content
*/
public function indexAction(Request $request)
{
$referer = $request->server->get('HTTP_REFERER', '');
// We need to display message about visited page only if the visitor
// really change it.
$new_page = empty($_SESSION[SESSION_PREFIX . 'last_visited_page']) || $_SESSION[SESSION_PREFIX . 'last_visited_page'] != $referer;
// Display message about page change
if ($referer && isset($_SESSION[SESSION_PREFIX . 'threadid']) && $new_page) {
$thread = Thread::load($_SESSION[SESSION_PREFIX . 'threadid']);
if ($thread && $thread->state != Thread::STATE_CLOSED) {
$msg = getlocal("Visitor navigated to {0}", array($referer), $thread->locale, true);
$thread->postMessage(Thread::KIND_FOR_AGENT, $msg);
}
}
$_SESSION[SESSION_PREFIX . 'last_visited_page'] = $referer;
$image = $request->query->get('i', '');
if (!preg_match("/^\\w+\$/", $image)) {
$image = 'mibew';
}
$lang = $request->query->get('lang', '');
if (!preg_match("/^[\\w-]{2,5}\$/", $lang)) {
$lang = '';
}
if (!$lang || !locale_is_available($lang)) {
$lang = get_current_locale();
}
$group_id = $request->query->get('group', '');
if (!preg_match("/^\\d{1,8}\$/", $group_id)) {
$group_id = false;
}
if ($group_id) {
if (Settings::get('enablegroups') == '1') {
$group = group_by_id($group_id);
if (!$group) {
$group_id = false;
}
} else {
$group_id = false;
}
}
// Get image file content
$image_postfix = has_online_operators($group_id) ? "on" : "off";
$file_name = "locales/{$lang}/button/{$image}_{$image_postfix}.png";
$content_type = 'image/png';
if (!is_readable($file_name)) {
// Fall back to .gif image
$file_name = "locales/{$lang}/button/{$image}_{$image_postfix}.gif";
$content_type = 'image/gif';
}
$fh = fopen($file_name, 'rb');
if ($fh) {
// Create response with image in body
$file_size = filesize($file_name);
$content = fread($fh, $file_size);
fclose($fh);
$response = new Response($content, 200);
// Set correct content info
$response->headers->set('Content-Type', $content_type);
$response->headers->set('Content-Length', $file_size);
} else {
$response = new Response('Not found', 404);
}
// Disable caching
$response->headers->addCacheControlDirective('no-cache', true);
$response->headers->addCacheControlDirective('no-store', true);
$response->headers->addCacheControlDirective('must-revalidate', true);
$response->setExpires(new \DateTime('yesterday noon'));
$response->headers->set('Pragma', 'no-cache');
return $response;
}
/**
* Generates a page with a user history.
*
* @param Request $request
* @return string Rendered page content
*/
public function userAction(Request $request)
{
$operator = $this->getOperator();
$user_id = $request->attributes->get('user_id', '');
$page = array();
if (!empty($user_id)) {
$db = Database::getInstance();
$query = "SELECT {thread}.* " . "FROM {thread} " . "WHERE userid=:user_id " . "AND (invitationstate = :invitation_accepted " . "OR invitationstate = :invitation_not_invited) " . "ORDER BY dtmcreated DESC";
$found = $db->query($query, array(':user_id' => $user_id, ':invitation_accepted' => Thread::INVITATION_ACCEPTED, ':invitation_not_invited' => Thread::INVITATION_NOT_INVITED), array('return_rows' => Database::RETURN_ALL_ROWS));
} else {
$found = null;
}
$page = array_merge($page, prepare_menu($operator));
// Setup pagination
$pagination = setup_pagination($found, 6);
$page['pagination'] = $pagination['info'];
$page['pagination.items'] = $pagination['items'];
if (!empty($page['pagination.items'])) {
foreach ($page['pagination.items'] as $key => $item) {
$thread = Thread::createFromDbInfo($item);
$page['pagination.items'][$key] = array('threadId' => $thread->id, 'userName' => $thread->userName, 'userAddress' => get_user_addr($thread->remote), 'agentName' => $thread->agentName, 'chatTime' => $thread->modified - $thread->created, 'chatCreated' => $thread->created);
}
}
$page['title'] = getlocal("Visit history");
$page['menuid'] = "history";
return $this->render('history_user', $page);
}
/**
* Redirects a chat thread to the operator with the specified ID.
*
* @param \Mibew\Thread $thread Chat thread to redirect.
* @param int $group_id ID of the target operator.
* @return boolean True if the thread was redirected and false on failure.
*/
protected function redirectToOperator(Thread $thread, $operator_id)
{
if ($thread->state != Thread::STATE_CHATTING) {
// We can redirect only threads which are in proggress now.
return false;
}
// Redirect the thread
$thread->state = Thread::STATE_WAITING;
$thread->nextAgent = $operator_id;
$thread->agentId = 0;
// Check if the target operator belongs to the current thread's group.
// If not reset the current thread's group.
if ($thread->groupId != 0) {
$db = Database::getInstance();
list($groups_count) = $db->query("SELECT count(*) AS count " . "FROM {operatortoopgroup} " . "WHERE operatorid = ? AND groupid = ?", array($operator_id, $thread->groupId), array('return_rows' => Database::RETURN_ONE_ROW, 'fetch_type' => Database::FETCH_NUM));
if ($groups_count === 0) {
$thread->groupId = 0;
}
}
$thread->save();
// Send notification message
$thread->postMessage(Thread::KIND_EVENTS, getlocal('Operator {0} redirected you to another operator. Please wait a while.', array(get_operator_name($this->getOperator())), $thread->locale, true));
return true;
}
/**
* Update chat window state. API function
* Call periodically by chat window.
*
* @param array $args Associative array of arguments. It must contains the
* following keys:
* - 'agentId': Id of the agent related to users window
*/
protected function apiUpdate($args)
{
// Check access and get operator array
$operator = $this->checkOperator($args['agentId']);
// Update operator status
notify_operator_alive($operator['operatorid'], $operator['istatus']);
// Close old threads
Thread::closeOldThreads();
// Load stored requests
$stored_requests = $this->getRequestsFromBuffer('users_' . $args['agentId']);
if ($stored_requests !== false) {
$this->responses = array_merge($this->responses, $stored_requests);
}
}
/**
* Save the thread to the database
*
* Triggers {@link \Mibew\EventDispatcher\Events::THREAD_UPDATE} and
* {@link \Mibew\EventDispatcher\Events::THREAD_CREATE} events.
*
* @param boolean $update_revision Indicates if last modified time and last
* revision should be updated.
*/
public function save($update_revision = true)
{
// Update modification time and revision number only if needed
if ($update_revision) {
$this->lastRevision = $this->nextRevision();
$this->modified = time();
}
$db = Database::getInstance();
if (!$this->id) {
$db->query('INSERT INTO {thread} (' . 'username, userid, agentname, agentid, ' . 'dtmcreated, dtmchatstarted, dtmmodified, dtmclosed, ' . 'lrevision, istate, invitationstate, ltoken, remote, ' . 'referer, nextagent, locale, lastpinguser, ' . 'lastpingagent, usertyping, agenttyping, ' . 'shownmessageid, useragent, messagecount, groupid' . ') VALUES (' . ':user_name, :user_id, :agent_name, :agent_id, ' . ':created, :chat_started, :modified, :closed, ' . ':revision, :state, :invitation_state, :token, :remote, ' . ':referer, :next_agent, :locale, :last_ping_user, ' . ':last_ping_agent, :user_typing, :agent_typing, ' . ':shown_message_id, :user_agent, :message_count, :group_id ' . ')', array(':user_name' => $this->userName, ':user_id' => $this->userId, ':agent_name' => $this->agentName, ':agent_id' => $this->agentId, ':created' => $this->created, ':chat_started' => $this->chatStarted, ':modified' => $this->modified, ':closed' => $this->closed, ':revision' => $this->lastRevision, ':state' => $this->state, ':invitation_state' => $this->invitationState, ':token' => $this->lastToken, ':remote' => $this->remote, ':referer' => $this->referer, ':next_agent' => $this->nextAgent, ':locale' => $this->locale, ':last_ping_user' => $this->lastPingUser, ':last_ping_agent' => $this->lastPingAgent, ':user_typing' => $this->userTyping, ':agent_typing' => $this->agentTyping, ':shown_message_id' => $this->shownMessageId, ':user_agent' => $this->userAgent, ':message_count' => $this->messageCount, ':group_id' => $this->groupId));
$this->id = $db->insertedId();
$args = array('thread' => $this);
EventDispatcher::getInstance()->triggerEvent(Events::THREAD_CREATE, $args);
} else {
// Get the original state of the thread to trigger event later.
$original_thread = Thread::load($this->id);
$db->query('UPDATE {thread} SET ' . 'username = :user_name, userid = :user_id, ' . 'agentname = :agent_name, agentid = :agent_id, ' . 'dtmcreated = :created, dtmchatstarted = :chat_started, ' . 'dtmmodified = :modified, dtmclosed = :closed, ' . 'lrevision = :revision, istate = :state, ' . 'invitationstate = :invitation_state, ltoken = :token, ' . 'remote = :remote, referer = :referer, ' . 'nextagent = :next_agent, locale = :locale, ' . 'lastpinguser = :last_ping_user, ' . 'lastpingagent = :last_ping_agent, ' . 'usertyping = :user_typing, agenttyping = :agent_typing, ' . 'shownmessageid = :shown_message_id, ' . 'useragent = :user_agent, messagecount = :message_count, ' . 'groupid = :group_id ' . 'WHERE threadid = :thread_id', array(':thread_id' => $this->id, ':user_name' => $this->userName, ':user_id' => $this->userId, ':agent_name' => $this->agentName, ':agent_id' => $this->agentId, ':created' => $this->created, ':chat_started' => $this->chatStarted, ':modified' => $this->modified, ':closed' => $this->closed, ':revision' => $this->lastRevision, ':state' => $this->state, ':invitation_state' => $this->invitationState, ':token' => $this->lastToken, ':remote' => $this->remote, ':referer' => $this->referer, ':next_agent' => $this->nextAgent, ':locale' => $this->locale, ':last_ping_user' => $this->lastPingUser, ':last_ping_agent' => $this->lastPingAgent, ':user_typing' => $this->userTyping, ':agent_typing' => $this->agentTyping, ':shown_message_id' => $this->shownMessageId, ':user_agent' => $this->userAgent, ':message_count' => $this->messageCount, ':group_id' => $this->groupId));
$args = array('thread' => $this, 'original_thread' => $original_thread);
EventDispatcher::getInstance()->triggerEvent(Events::THREAD_UPDATE, $args);
}
}
/**
* Provides a gateway for widget requests.
*
* Triggers {@link \Mibew\EventDispatcher\Events::VISITOR_TRACK} event.
*
* @param Request $request
* @return string Rendered page content
*/
public function indexAction(Request $request)
{
$operator = array();
$response_data = array('load' => array(), 'handlers' => array(), 'dependencies' => array(), 'data' => array());
$tracking_allowed = Settings::get('enabletracking') == '1' && (Settings::get('trackoperators') == '1' || !$this->getOperator());
if ($tracking_allowed) {
$entry = $request->query->get('entry', '');
$referer = $request->server->get('HTTP_REFERER', '');
$user_id = $request->query->get('user_id', false);
// Check if session was started
if (isset($_SESSION[SESSION_PREFIX . 'visitorid']) && preg_match('/^[0-9]+$/', $_SESSION[SESSION_PREFIX . 'visitorid'])) {
// Session was started. Just track the visitor.
$visitor_id = track_visitor($_SESSION[SESSION_PREFIX . 'visitorid'], $entry, $referer);
$visitor = track_get_visitor_by_id($visitor_id);
} else {
$visitor = track_get_visitor_by_user_id($user_id);
if ($visitor !== false) {
// Session is not started but the visitor exists in
// database. Probably third-party cookies are disabled by
// the browser. Use tracking by local cookie at target site.
$visitor_id = track_visitor($visitor['visitorid'], $entry, $referer);
} else {
// Start tracking session
$visitor_id = track_visitor_start($entry, $referer);
$visitor = track_get_visitor_by_id($visitor_id);
}
}
if ($visitor_id) {
$_SESSION[SESSION_PREFIX . 'visitorid'] = $visitor_id;
}
if ($user_id === false) {
// Update local cookie value at target site
$response_data['handlers'][] = 'updateUserId';
$response_data['dependencies']['updateUserId'] = array();
$response_data['data']['user']['id'] = $visitor['userid'];
}
// Provide an ability for others to make something on visitor
// tracking
$event_arguments = array('visitor' => $visitor);
EventDispatcher::getInstance()->triggerEvent(Events::VISITOR_TRACK, $event_arguments);
// Get invitation state
$invitation_state = invitation_state($visitor_id);
// Check if invitation is closed
if (!$invitation_state['invited'] && !empty($_SESSION[SESSION_PREFIX . 'invitation_threadid'])) {
$response_data['handlers'][] = 'invitationClose';
$response_data['dependencies']['invitationClose'] = array();
unset($_SESSION[SESSION_PREFIX . 'invitation_threadid']);
}
// Check if the visitor is just invited to chat
$is_invited = $invitation_state['invited'] && (empty($_SESSION[SESSION_PREFIX . 'invitation_threadid']) ? true : $_SESSION[SESSION_PREFIX . 'invitation_threadid'] != $invitation_state['threadid']);
if ($is_invited) {
// Load invitation thread
$thread = Thread::load($invitation_state['threadid']);
// Get operator info
$operator = operator_by_id($thread->agentId);
$locale = $request->query->get('locale', '');
$operator_name = $locale == get_home_locale() ? $operator['vclocalename'] : $operator['vccommonname'];
$avatar_url = $operator['vcavatar'] ? $this->asset($operator['vcavatar'], AssetUrlGeneratorInterface::ABSOLUTE_URL) : false;
// Show invitation dialog at widget side
$response_data['handlers'][] = 'invitationCreate';
$response_data['dependencies']['invitationCreate'] = array();
$response_data['data']['invitation'] = array('operatorName' => htmlspecialchars($operator_name), 'avatarUrl' => htmlspecialchars($avatar_url), 'threadUrl' => $this->generateUrl('chat_user_invitation', array(), UrlGeneratorInterface::ABSOLUTE_URL), 'acceptCaption' => getlocal('Answer'));
$_SESSION[SESSION_PREFIX . 'invitation_threadid'] = $thread->id;
}
// Check if the visitor rejects invitation
if ($invitation_state['invited'] && $request->query->get('invitation_rejected')) {
invitation_reject($visitor_id);
}
$event_arguments = array('visitor' => $visitor, 'request' => $request, 'response' => $response_data, 'route_url_generator' => $this->getRouter(), 'asset_url_generator' => $this->getAssetManager()->getUrlGenerator());
EventDispatcher::getInstance()->triggerEvent(Events::WIDGET_RESPONSE_ALTER, $event_arguments);
$response_data = $event_arguments['response'];
}
// Builds JSONP response
$response = new JsonResponse($response_data);
$response->setCallback("Mibew.Objects.widget.onResponse");
// Add headers to overcome third-party cookies problem.
$response->headers->set('P3P', 'CP="IDC DSP COR ADM DEVi TAIi PSA PSD IVAi IVDi CONi HIS OUR IND CNT"');
return $response;
}
