/**
* Creates Ticket and Message Reference fot it
*
* @param Message $message
* @param $branchId
* @param $reporter
* @param $assigneeId
* @param array|null $attachments
* @return \Diamante\DeskBundle\Model\Ticket\Ticket
* @throws \RuntimeException if unable to load required branch, reporter, assignee
*/
public function createTicket(Message $message, $branchId, $reporter, $assigneeId, array $attachments = null)
{
$subject = $message->getSubject();
if (empty($message->getSubject())) {
$subject = self::EMPTY_SUBJECT_PLACEHOLDER;
}
$command = new CreateTicketCommand();
$command->subject = $subject;
$command->description = $message->getContent();
$command->branch = $branchId;
$command->reporter = $reporter;
$command->assignee = $assigneeId;
$command->source = Source::EMAIL;
$command->attachmentsInput = $this->convertAttachments($attachments);
$command->priority = Priority::PRIORITY_LOW;
$command->status = Status::NEW_ONE;
$ticket = $this->ticketService->createTicket($command);
$this->createMessageReference($message->getMessageId(), $ticket, $message->getTo());
return $ticket;
}
/**
* @param Message $message
*/
public function process(Message $message)
{
$email = $message->getFrom()->getEmail();
$diamanteUser = $this->diamanteUserRepository->findUserByEmail($email);
$type = User::TYPE_DIAMANTE;
if (is_null($diamanteUser)) {
$sender = $message->getFrom();
$diamanteUser = $this->diamanteUserFactory->create($email, $sender->getFirstName(), $sender->getLastName());
$this->diamanteUserRepository->store($diamanteUser);
}
$reporterId = $diamanteUser->getId();
$reporter = new User($reporterId, $type);
$attachments = $message->getAttachments();
if (!$message->getReference()) {
$branchId = $this->getAppropriateBranch($message->getFrom()->getEmail(), $message->getTo());
$assigneeId = $this->branchEmailConfigurationService->getBranchDefaultAssignee($branchId);
$ticket = $this->messageReferenceService->createTicket($message->getMessageId(), $branchId, $message->getSubject(), $message->getContent(), $reporter, $assigneeId, $attachments);
} else {
$this->eventDispatcher->removeListener('commentWasAddedToTicket', array($this->ticketNotificationsSubscriber, 'processEvent'));
$ticket = $this->messageReferenceService->createCommentForTicket($message->getContent(), $reporter, $message->getReference(), $attachments);
}
$this->processWatchers($message, $ticket);
}