/**
* Delete one or more records
*
* @return void
*/
public function removeTask()
{
// Check for request forgeries
Request::checkToken();
// Incoming
$ids = Request::getVar('id', array());
$ids = !is_array($ids) ? array($ids) : $ids;
// Check for an ID
if (count($ids) < 1) {
App::redirect(Route::url('index.php?option=' . $this->_option . '&controller=' . $this->_controller, false), Lang::txt('COM_SUPPORT_ERROR_SELECT_MESSAGE_TO_DELETE'), 'error');
return;
}
foreach ($ids as $id) {
// Delete message
$msg = new Message($this->database);
$msg->delete(intval($id));
}
// Output messsage and redirect
App::redirect(Route::url('index.php?option=' . $this->_option . '&controller=' . $this->_controller, false), Lang::txt('COM_SUPPORT_MESSAGE_SUCCESSFULLY_DELETED', count($ids)));
}
/**
* Displays a ticket and comments
*
* @param mixed $comment
* @return void
*/
public function editTask($comment = null)
{
Request::setVar('hidemainmenu', 1);
$layout = 'edit';
// Incoming
$id = Request::getInt('id', 0);
// Initiate database class and load info
$row = Ticket::getInstance($id);
// Editing or creating a ticket?
if (!$row->exists()) {
$layout = 'add';
// Creating a new ticket
$row->set('severity', 'normal');
$row->set('status', 0);
$row->set('created', Date::toSql());
$row->set('login', User::get('username'));
$row->set('name', User::get('name'));
$row->set('email', User::get('email'));
$row->set('cookies', 1);
$browser = new \Hubzero\Browser\Detector();
$row->set('os', $browser->platform() . ' ' . $browser->platformVersion());
$row->set('browser', $browser->name() . ' ' . $browser->version());
$row->set('uas', Request::getVar('HTTP_USER_AGENT', '', 'server'));
$row->set('ip', Request::ip());
$row->set('hostname', gethostbyaddr(Request::getVar('REMOTE_ADDR', '', 'server')));
$row->set('section', 1);
}
$this->view->filters = Utilities::getFilters();
$this->view->lists = array();
// Get messages
$sm = new Tables\Message($this->database);
$this->view->lists['messages'] = $sm->getMessages();
// Get categories
$sa = new Tables\Category($this->database);
$this->view->lists['categories'] = $sa->find('list');
// Get severities
$this->view->lists['severities'] = Utilities::getSeverities($this->config->get('severities'));
if (trim($row->get('group'))) {
$this->view->lists['owner'] = $this->_userSelectGroup('owner', $row->get('owner'), 1, '', trim($row->get('group')));
} elseif (trim($this->config->get('group'))) {
$this->view->lists['owner'] = $this->_userSelectGroup('owner', $row->get('owner'), 1, '', trim($this->config->get('group')));
} else {
$this->view->lists['owner'] = $this->_userSelect('owner', $row->get('owner'), 1);
}
$this->view->row = $row;
if ($watch = Request::getWord('watch', '')) {
$watch = strtolower($watch);
// Already watching
if ($this->view->row->isWatching(User::getInstance())) {
// Stop watching?
if ($watch == 'stop') {
$this->view->row->stopWatching(User::getInstance());
}
} else {
// Start watching?
if ($watch == 'start') {
$this->view->row->watch(User::getInstance());
if (!$this->view->row->isWatching(User::getInstance(), true)) {
$this->setError(Lang::txt('COM_SUPPORT_ERROR_FAILED_TO_WATCH'));
}
}
}
}
if (!$comment) {
$comment = new Comment();
}
$this->view->comment = $comment;
// Set any errors
if ($this->getError()) {
$this->view->setError($this->getError());
}
// Output the HTML
$this->view->set('config', $this->config)->setLayout($layout)->display();
}
/**
* Display a ticket and associated comments
*
* @param mixed $comment
* @return void
*/
public function ticketTask($comment = null)
{
// Get the ticket ID
$id = Request::getInt('id', 0);
if (!$id) {
App::redirect(Route::url('index.php?option=' . $this->_option . '&controller=' . $this->controller . '&task=tickets'), Lang::txt('COM_SUPPORT_ERROR_MISSING_TICKET_ID'), 'error');
return;
}
// Initiate database class and load info
$this->view->row = Ticket::getInstance($id);
if (!$this->view->row->exists()) {
App::abort(404, Lang::txt('COM_SUPPORT_ERROR_TICKET_NOT_FOUND'));
return;
}
// Check authorization
if (User::isGuest()) {
$return = base64_encode(Route::url($this->view->row->link(), false, true));
App::redirect(Route::url('index.php?option=com_users&view=login&return=' . $return, false));
return;
}
// Ensure the user is authorized to view this ticket
if (!$this->view->row->access('read', 'tickets')) {
App::abort(403, Lang::txt('COM_SUPPORT_ERROR_NOT_AUTH'));
return;
}
$this->view->filters = array('limit' => Request::getState($this->_option . '.' . $this->_controller . '.limit', 'limit', Config::get('list_limit'), 'int'), 'start' => Request::getState($this->_option . '.' . $this->_controller . '.limitstart', 'limitstart', 0, 'int'), 'show' => Request::getState($this->_option . '.' . $this->_controller . '.show', 'show', 0, 'int'), 'search' => urldecode(Request::getState($this->_option . '.' . $this->_controller . '.search', 'search', '')));
if ($watch = Request::getWord('watch', '')) {
// Already watching
if ($this->view->row->isWatching(User::get('id'))) {
// Stop watching?
if ($watch == 'stop') {
$this->view->row->stopWatching(User::get('id'));
}
} else {
// Start watching?
if ($watch == 'start') {
$this->view->row->watch(User::get('id'));
if (!$this->view->row->isWatching(User::get('id'), true)) {
$this->setError(Lang::txt('COM_SUPPORT_ERROR_FAILED_TO_WATCH'));
}
}
}
}
$this->view->lists = array();
$sc = new Tables\Category($this->database);
$this->view->lists['categories'] = $sc->find('list');
// Get messages
$sm = new Tables\Message($this->database);
$this->view->lists['messages'] = $sm->getMessages();
// Get severities
$this->view->lists['severities'] = Utilities::getSeverities($this->config->get('severities'));
// Populate the list of assignees based on if the ticket belongs to a group or not
if (trim($this->view->row->get('group'))) {
$this->view->lists['owner'] = $this->_userSelectGroup('ticket[owner]', $this->view->row->get('owner'), 1, '', trim($this->view->row->get('group')));
} elseif (trim($this->config->get('group'))) {
$this->view->lists['owner'] = $this->_userSelectGroup('ticket[owner]', $this->view->row->get('owner'), 1, '', trim($this->config->get('group')));
} else {
$this->view->lists['owner'] = $this->_userSelect('ticket[owner]', $this->view->row->get('owner'), 1);
}
// Set the pathway
$this->_buildPathway($this->view->row);
// Set the page title
$this->_buildTitle($this->view->row);
$this->view->title = $this->_title;
$this->view->database = $this->database;
if (\Notify::any('support')) {
foreach (\Notify::messages('support') as $error) {
if ($error['type'] == 'error') {
$this->view->setError($error['message']);
}
}
}
if (!$comment) {
$comment = new Comment();
}
$this->view->comment = $comment;
// Output HTML
foreach ($this->getErrors() as $error) {
$this->view->setError($error);
}
$this->view->set('config', $this->config)->setLayout('ticket')->display();
}
